Motorola Solutions Complaints & Reviews

Moto g mobile model g xt 1557 turbo black bought thru'
amazon on 17th feb. 2016, run into defect, being under service
warranty handed over for rectification at m/s. S s electronics, hardy complex, m.G. Road, hyderabad on the 10th sept. 2016 and receipt collected vide their work order no.
Scd/mg/16/1705 dtd. 10th sept. 2016. With the assurance that the set would be delivered to me in couple of days.

Now, that 25 days have passed, i do not get to hear from the service centre...The ph. No. Provided for contact[protected] rarely gets connected and last contacted i was told the unit will be delivered after 10 days. As also the mobile no. Provided contact - [protected] never gets connected ( probably connection withdrawn).
Addressal of the staff working at the centre is irresponsive and very lackasidal... In the present circumstances i am not really sure as to when the unit will be restored to me duly repaired or is it that i should
for get the instrument... And go for a new one... Hope my frustrations or understood and properly addressed... Lest i may have to proceed against the service centre in the consumer forum at hyderabad.

Waiting for a response please.

I have purchased moto g plus forth on 15 (13-14. Sep 2016)
Days back. I come up with problem of call receiving ear phone on 21 09 16 ear phone attached and in the mean time received a call after that it is creating problem i am unable to receive any call on simple mode, voice is not hearing without ear phone. It is not possible to attach ear phone every time. I have tried my best to contact toll free nos but all in vain. A i have book complaint for returning but denied by amzone they telling, time has passed only 8 hr were more than last day given. Time given was 7 days only it is not a sufficient time to check this time of problems. It clear cut cheating for customers. Several mails given to motorola but it is returning, mail address is not correct. There is no service centre in our city. I have to visit jaipur for this issue. Please intervane, to return the phone and refund the money paid by me.

Senapati narang
33-34 rana partap colony
Opp aggarsen nagar
Sri ganganagar.

The service centre in t nagar gives a casual response and seems disinterested in taking a phone for service. It takes more than two days to rectify a simple problem despite the service centre giving a deserted look. Please post staff who are in need of employment as there are large number o[censored]nemployed graduates seeking jobs. It gives a suspicion that the staff are novice trying to learn the job.

Respected sir, I like ur mobile, but its design very worst, u are releasing always same model on all models, please Chang e the phone looks beautiful, all other companies releasing different styles of mobile, u only giving very boring model, once buy ur product, no one buying next time, in india peoples giving first preference to outlook, then performances... I hope u ll ...

Purchased MotoG 3Gen on May 2016. But could not transfer files to SD card so approached SCentre where I come to know that its due to software problem . After 4months Mic is not working after some arguments it was repaired but the probleem still persists. Recently I found that front display board is detached from upper side. I am a Sr. Citizen staying at Bantwal 574211. For servicing the mobile I must go 2 times to Mangalore. Hence I request You sir plz either exchange the mobile or I will pay differential amount so that U may plz give me new one.
Thank U.
Date 2.10.2016.
BANTWAL

Its hardly been 2 month's i bought motoG4 plus and since day one m facing the problems related to over heating and the flickering of notification bar. Whenever i plug in the charger the apps starts opening and closing on their own. Notification bar triggers like up and down. When I open any app some other app get started.This is annoying..The phone also heats alot. I've expected way more better services from Motorola. I kindly ask Motorola to provide me with the solution regarding the inconveniences m facing.

Hello,

I have received one call yesterday that mobile is repaired and i can collect the same on 30th sep. But i went there on 1st september, service center people were not giving me mobile and when i argued with them then after 4 hours of wait they have given me mobile. Ridiculous people and service in NewTech solutions service center vashi.

And when i received my mobile, Picture is completely different. First i should check my mobile but I didnt check it because when i saw mobile, I found many dents are there around the mobile phones. I found many dents some are big some are small around the mobile. When i told to service center they were giving me excuses and then after thinking they told me that they have found mobile in that condition only.. Now logical thing is- If i have given me mobile in that condition then why i will ask the same (I am not mad).
Another observation is- those dents are not because it was dropped some where. But someone force fully tried to open the mobile phone and when those dents are like some one tried to open it with screw driver or used some other object to open mobile.
It Seems service center people are not good enough to repair mobile.

I will not accept that mobile phone in that condition. So please do the needful.

This is like mentally harassment for me as i have given my mobile on 7th september 2016 and after waiting for almost a month i found my mobile in such condition. it is just 6 months i have purchased motorola and this experience was very bad. Motorola is good but it service centers are really worst.
I have purchase silicon cover for my mobile so that my mobile will be always scratched proof and my mobile was in very good condition before giving to service center and when i saw my mobile i was crying as it has many major scratched which broke my emotions.

I hope you will give me proper justice.

Thanks in advance.

Can't select whole contacts in the phone with a touch ie. in the phone, there is no option for select all in the contacts view. As well as the above the customer can't set ring tone from his collection the phone or SD card. The customer is compelled to used default ring tones in the phone, As a very advanced mobile set with android version 6 software the customer is restricted to use all functions what he wand or he wished

Hi,

I brought moto G4 two months back. From last 3 weeks i am facing sudden turnoff while using the mobile and battery discharge. I given the service center(mentioned below). They kept with them for 15 days to replace mother board. I taken back the mobile on 26-Sep-2016 and they said problem is solved after replacing mother board. But issue not solved. Then i went back to service center on 27-Sep-2016. They said to update software. They did some manipulations and given back to me after one hr. But still issue not resolved. The guys in service center dont know how to treat with customers by giving proper solution. Reck less answer.

I am damn sure they didnt change motherboard becoz my IMEI number doesnt changed.

I request your team to take necessary action.

Motorola Service center address:

Sathyam Electronics
NO:2-41/2, GROUNDd FLOOR BESIDE AIRTEL, CHAITNYA CHAMBERS, CHAITNYAPURI, DILSHUK NAGAR, HYDERABAD - 500060.
Hyderabad - Telangana
[protected]

Thanks and Regards,
Karunakar.K
[protected]
[protected]

I visited motorola service centre in Okhla phase 1 new delhi 110020. my data cable was faulty for simply changing this they are asking for one month. is it appropriate time for such a small issue. even when i ask for head office complaint number.thet said go to Kotla. i dont think it is proper time. if you want money for service i m Ready to pay the charger but i want proper solution on time because one of my friend visited for same problem on same service centre and his problem solved within 7 days

[IMEI/Serial No: [protected] which was purchased on[protected] . Since the day one I am facing lot of problem in this set and various mails & communications were made to you & to your service center in this respect.
After every 2 months I have to visit service center of Noida Inline images 1M/s Vanshika Electronics, G-7 & 8 Ground Floor, Dharampali Place, Bhoj Mkt, Behind Vinayak Hospital, Noida-201301 as my Mobile set gets hanged & i am not able to receive & make any calls .Even some functions would not work on this. I must have visited your service center for this problem at least 7 to 8 times in last 1 year with this problem only ( can be verified from service center also copied in mail ) & above refereed service center would format the Mobile & again this would work for at least 1 to 2 months without any problem.
Now again same problem has happened & when I went to service center they reported that since Mobile is our of warranty & I need to pay for the formatting of this set. this is a problem with this mobile from day One & in fact i should call it manufacturing problem but still i am keeping this mobile but to pay charges time & again for the same problem is not possible for a set which has inerrant problem.

Hi team,
It's not even 2bmonth since I started using moto g4 plus n my screen is flickering and sometimes it starts typing on it s own . Can any body respond to my complaint immediately. My email id is sana.[protected]@gmail.com n number is [protected]. Using this mobile has been difficult nowadays. We have brought this product in Amazon somewhere on 22nd August and I m getting screen flickering issue since 5 days back . I googled for this issue but it seems to be expected one n I also read some software updates needs to be done to resolve this, but my software is already updated and there are no more updates available. Note thrat this is Not small issue as I have faced so many problems due to flickering of screen. Cannot receive calls cannot dial to anyone. Even basic necessity of mobile which is doing calls or receiving calls is cannot be done by this mobile nowadays n more over I have purchased this mobile by paying full aMonut hope you understand my situation n help me on thus soon

Sir, with great expectations i had selected this 2nd ge motorola handset in may 2015.
In few months i found a few spot patches in the screen while fading to darkness or waking up from darkness.
Recently i am getting scared as the handset gets extremely hot at times even if it is not being operated/ used. I fear of any blast/ fire out of it. Even when i take flights i do keep the phone switched of entirely from entry to airport till exit at the destination airport.
Is this due to manufacturing defect or it is built to last for only one year?
I am lodging this complaint formally through this portal and would request the motorola company to give me acceptable and safe solution. If necessary they can inspect the handset with prior information or advise me to take it to their authorised service centre.

Bought the phone in april, 2016 and now the sim slot2 is not working. Service centre to replace the whole board of the phone for 7999rs.
Then whats the warranty meant for and the service centre jaipur especially the manager (Mr. Pankaj) not even ready to corporate (Worse customer care executive i have ever met)
I demand the replacement of my set or make the sim slot working properly for free as its in warranty.

Hi. I m very upset and disheartened with the services provided to me from motorola auth servoce centre in okhla new delhi, the charging jack was not working i submitted it on 10/09/16, and its 15 days they have not fixed it . They hv been telling me that no parts and said will take another 10 days from now. Plz look into it. As per them its gonna take more than 25 days that too not guaranteed...they are very rude too..not customer centric at all. Plz highlight this situation. I am sure lot of other customers would have had faced similar situations. Charging jack needs 25 days to be fixed...?????

Their address.

Communication Solution- Authorized Motorola Service Centre
F-26/4, Okhla Phase 2,

New Delhi 110020

Ph number[protected]
My job sheet number - 2092

Plz find attached file for your reference.

Regards,
Bishnu

Hi,

I have bought a Moto G4 plus phone in July from amazon, whose earphones have stopped working. I am from Mumbai and have tried calling the people from your service center, but nobody has picked up my call.
I would request you to pls consider as urgent and replace my earphones as they are within the warranty period of 6 months

Kindly Replace my earphones at the earliest

Hi,
I have placed the order for the phone moto g4 plus on the same day when it was launched i.e. 18th may and its has just been 4 months i am facing an issue with my charger. My charger has stopped charging the phone even if it charge it will charge for hardly 10 minutes and in those 10 minutes it displays slow charging. I am very disappointed of the service of moto, despite of my 3 visits to the service center i have still not got a new charger or a solution for the problem. Everytime i have been told that there is a problem in server please come after 3-4 days. Now its been 3 weeks that i am visiting the center and writing you to ask a question why am i paying for the service tax to you and tour company if the people are so irresponsible, ignorant, helpless. I drove a long way to reach the service center just to listen this, they wont even pick calls. They have not even checked my device or charger yet. Please provide a resolution to me, also now a days my battery is draining fast.
I am expecting a call from you.
Please call back on [protected]

I had filed an issue with one of the service centers at bhubaneswar, odisha (smart services telecom division; address : 15/e (666), in front of lane-4, bapuji nagar, bhubaneswar, odisha 751009) on the 3rd of sep, 2016. this was regarding my turbo charger which became non functional and my phone was within the warranty period, so i had asked for the free exchange. it is the 25th of sep, 2016 and till date the contact person of the center misbehaves and keeps postponing the date. i fail to understand if this can be called customer service, this is disservice with the customers who love your products. its because of such support staff that customers fear buying your products. if this is the level of service i should expect when i am in trouble with one of your products, why would i buy them in future?

My name ganesh i was buying motog2 mobile overheating&handling the phone and also struck the mobile i am already buying 3 mobilephones in filpcart motophones your this is serious taking you not taking my problem my friend and collegues&family members i said this mobile waste for moto phones iam alsi engineering student easy passed message this waste moto mobiles donot buying u r handlung seriously sir my mobile is [protected]

When i plug in my charger or usb cable for charging, my phones touch start misbehaving. It is totally unusable.. the phone's applications start opening closing the notification bar triggers like up n down. i m facing ghis problem since beginning. i ordered it from amazon. please provide me information that it is a hardware problem or software.. n what should i do?tell me as soon as possible. Cos it is very much problematic n i cant shedule my busy routine.