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Motorola Solutions reviews & complaints page 35

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S
ssarkar7
from Kolkata, West Bengal
Jul 26, 2017
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Address: Kolkata, West Bengal, 700034

Hi lenovo & motorola team,

I bought my moto z play as a launch customer on 19th october 2016 relying upon your brand name. On 23rd july 2017, within less than 10 months of me buying it my mobile malfunctioned and wouldn't turn on. I visited your service center with just a software problem as my mobile was not switching on and as you can see in the job sheet, the mobile had no external damage. Now, today when i went to get my mobile back, the screen is split and physically broken. My mobile has been tampered and damaged by your service personnel who are plain denying their culpability in this. I spoke to moto customer executive, mailed your team (Incident # [incident:[protected]]), spoke to highest authority of anand international, behala (Service center) and they all seem to be working together in this scam.

The service center is demanding around rs. 12, 000 for fixing my mobile screen when there was no damage in the first place. The level of treachery involved in this act of breaking a customers product just to make them pay is astounding. I want my mobile back in the same intact condition in which i had delivered it to the service center. It is not only harassment but a crime too to extort money from customers in this manner. I would be bound to seek legal help if this extortion is continued by the service center.

I've provided you the picture of my mobile screen just before i gave it to service center. I am also attaching the job sheet and invoice. I would like to see immediate action taken on this as i need my mobile on priority. Let me know in case you need any other details to sort out this situation.

Full name: shubhashish sarkar
Device name: moto z play
Phone number: [protected]
Email address (The one you use the most): [protected]@live.com
Issue: mentioned above.
Imei: [protected]
Jobsheet or incident number: srste[protected]
Location: behala, kolkata
Service center name: anand international

Attached : job sheet copy, image of mobile when it stopped working and invoice of mobile.
+3 photos
Motorola Solutions customer support has been notified about the posted complaint.
Jul 29, 2017
Updated by ssarkar7 No further communication from Motorola even now. They are sitting on it even with all proofs against their customer service. When will you take action? I am being harassed by Motorola and Lenovo for a week now. First with a faulty device and then a criminal act by their customer service. When will you own up your responsibility and compensate me? Or have you decided to harass customers who do the mistake of buying the mobile? Kindly reply as soon as possible.
View replies
Hi Shubhashish,

We’ve received your inquiry and have escalated it to the appropriate team for assistance. Thank you for your patience as we work to address your concerns.

Regards,
Motorola Support
Reply
ssarkar7's [Complaint's author] reply, Jul 27, 2017
Hi Team,

Sandeep from your side called me and I explained him the problem. The service center is doing a criminal offence here by breaking my mobile and then trying to extort money from me. I've explained to him and asked him to take action against the service center for such breach of trust and cheating.

Proofs that I have include a pic of the mobile taken before submitting to the store, the job sheet that clearly mentions that it has no physical damage. You can ask the service center for the current picture of the mobile and can see the huge glaring crack on screen that was made by the technician on purpose to extort money.

Kindly take action as soon as possible. Or kindly confirm if Motorola ( A Lenovo Company) is authorizing it's service centers to cheat customers so that I can take proper legal action and ensure justice as per the Indian Customer Laws. I'll not accept my device broken by your service center.

Regards,
Shubhashish
Sir I have bought Moto e4 plus on 13.07.17 through Flipkart. But in this mobile volume icon is showing on screen randomly. Please solve the problem. Volume icon poping on screen with a beep. It's divert the attentio.
Reply
Hi Rajesh,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
-Motorola Support
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    R
    Ryan Ansari
    Jul 26, 2017
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    Address: New Delhi, Delhi, 110015
    Website: motorola-mobility-en-in.

    Dear sir/madam,

    I brought motorola phone-x style in oct-2016 but phone has heating issue. I had submitted phone for repairing to motorola service center on 06.03.17 for the replacement of motherboard and i got my phone back after 26 days in-spite of the commitment to provide within a week time. However after repairing i used phone but again on 06.06.17 display problem occurs and re-submitted phone to the service center and they told it will be repaired within 10days. But till now i have not received my phone. I visited service center many times but never got my phone, finally on 4th july they told that they are no more authorized center for motorola and they sent my phone to tilak nagar center without informing me. I tried contacting tilak nagar but they rarely answer phone and when they answer everytime they says it will take 10days time. I contact customer care center also and registered complaint too, but they are not bothered to provide solution. I request you to kindly help me.

    Thanks,
    Mazhar ansari
    +4 photos
    Motorola Solutions customer support has been notified about the posted complaint.
    Jul 26, 2017
    Updated by Ryan Ansari     Please help me in this case.
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      R
      Rubina Roperia
      from Pune, Maharashtra
      Jul 26, 2017
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      I have been facing issues with the microphone since 3-4 months. 4-5 times i have visited the service center. Numerous times i have spoken to the motorola customer care executives. This problem is persistently there, even after changing the microphone and the speaker of the phone. I'm tired of going to the service center again and again. It is costing me more than the phone now. Time, energy and money.
      I'm lodging this complaint for the mental harassment that i'm facing. My phone has been at the service center more than it has been with me in the past 2 months.
      If motorola service center is unable to resolve the issue then they should either give my money back or give me a new phone.
      Motorola Solutions customer support has been notified about the posted complaint.
      View replies
      Hi Rubina,

      We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

      Thanks
      -Motorola Support
      Reply
      I have motog4plus which I bought in june2016. Recently I received an update of about 60mb on my device . After the update my phone's battery is draining so fast even when I'm not using it. Phone is warmer all the time and more laggy now. Please provide a solution. Hoping for a positive reply.
      Reply
      Om services center Jalgaon for Motorola mobile is not providing good service.
      I visited your service center for my mobile MotoG4+ battery issue on[protected], Yet I dont get any reply from them.I call them but Om services number is not in working.
      Reply
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        R
        remainder
        from Mumbai, Maharashtra
        Jul 26, 2017
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        Address: Mumbai City, Maharashtra, 400017

        My problem is shadow images i have already given 4 time to repair but yet solution not resolve what should i do i have given my mobile in service center near navimumbai vashi telecom. I was given on 19th july but yet didnt have came any call i m very frustated related to these things same problem coming again and again i have already spoke 32 pople in customer care but didnt came any call from senior please response me my number is [protected]. Rest of the things i will tell you when i will get the call from a senior or hugher department.
        Motorola Solutions customer support has been notified about the posted complaint.
        View replies
        Hi,

        We’ve received your inquiry and have escalated it to the appropriate team for assistance. Thank you for your patience as we work to address your concerns.

        Regards,
        Motorola Support
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          A
          amitccet84
          from Delhi, Delhi
          Jul 26, 2017
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          Address: Chandigarh, Chandigarh, 160019
          Website: www.motorola.in/products/moto-360

          Dear sir,

          This is to bring into your notice about my bitter experience with your company products and post purchase services.

          I purchased a smart watch named moto 360 2nd gen. 46mm gold black, model no ap3628ab6k8 sr. No.: m983dw228d dated[protected] through flipkart.

          I was facing problem as it was not getting switch on then i visited the motorola authorized service centre (Sant rameshwari enterprices cci, sctor 20-d chandigarh) on dated 26/06/2017 along with the invoice copy and submitted full box of my moto 360 2nd gen for replacement and from that day i am visiting your service centre regularly and they just sent me back by giving a next date. I complaint about this by calling your toll free no. I. E. [protected] they registered this as complaint no[protected] dated 10/07/2017 but no action taken on this complaint. And today i again visited to your service centre as your service centre promised they will replace by 19/07/2017 but today also they replied that they are not able to give me replacement due to non availability.

          Please let me know how many days it will take to make a replacement. If you don't have a replacement then gives me my money back on immediate basis.

          I am tired of following up with your employees and can't afford to waste my time putting all my work aside just to visit your service centres or calling at your call centres. If you fail to replace my watch or refund of my money, i would not left any other option except to seek the way to consumer court.

          In a hope of positive reply from your end. Also help me with your escalation matrix.

          Regards
          Amit
          +91-[protected]
          +2 photos
          Motorola Solutions customer support has been notified about the posted complaint.
          View replies
          Hi Amit,

          We’ve received your inquiry and have escalated it to the appropriate team for assistance. Thank you for your patience as we work to address your concerns.

          Regards,
          Motorola Support
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            N
            Nischay More
            from Chennai, Tamil Nadu
            Jul 26, 2017
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            Address: Tinsukia, Assam, 786125
            Website: Moto

            I would like to inform you that, there were some display problem in my screen. When contacting your customer care centre on 06th july 2017, i was assured that the problem will be solved within 10 days as the parts were not available and there will be no charge for it so as phone comes under warranty.

            I did a phone call to customer service centre on my hometown tinsukia -786125 assam and every time i was told "yes sir withing 2-3 days more" and on 24th july again asking for the status of my phone service, they replied me saying till now the screen parts not yet came to their service centre and to wait for more days. Worst of all they don't have any updates to tell me. My service record no. Srana[protected]

            As soon as possible solve my problem or else i have to do it legally.

            P more
            [protected]
            Tinaukia-786125 assam
            Motorola Solutions customer support has been notified about the posted complaint.
            View replies
            Hi Nischay,

            We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

            Thanks
            -Motorola Support
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              V
              venugopal2603
              Jul 26, 2017
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              Address: 560033

              I have given my 6 month old moto e3 power phone to service center due to charging issue at following authorized service center — hcl touch (Lenovo exclusive) - bangalore on[protected]. They told me that they will repair it by 5-7 working days since the stock is not available. But the sad thing is i didn't get the phone till now. After calling so many times they told me they will the phone on[protected]. But they are still saying excuses when i called them on[protected]. Please look into this matter or else i need to go for some legal ways. My job sheet no:soin[protected]
              Motorola Solutions customer support has been notified about the posted complaint.
              View replies
              Hi Venugopal,

              We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

              Thanks
              -Motorola Support
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                M
                Myu gupta420
                from Durg, Chhattisgarh
                Jul 25, 2017
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                Address: Gwalior, Madhya Pradesh, 474012
                Website: Motorla .

                My handset moto g4 plus camera issue line.. A ra e hai.. Camera me line a ra e hai jese lenes ke ander cark ho gaya ho..
                1 secondary camera me issue hai
                2 secondary camera me bhut line a ra hai
                3 secondary camera bhut e jada bekar...
                4 or mobile hang kar ra hai thoda
                5 is camera me or aap se be use karo per be a ra hai line
                6 secondary camera me bhut error hai
                +2 photos
                Motorola Solutions customer support has been notified about the posted complaint.
                View replies
                I have bought a headphone from AMAZON made of MOTOROLA. now the headphone sound is not Clear after using. it is in warranty cover, need help...
                Reply
                Motorola Mobility Customer Care's response, Jul 28, 2017
                Hi Hrishikesh,

                We would like to get more information about your case, feel free to send us an email to [email protected] referring to this post.

                Thanks
                -Motorola Support
                My mothers moto g4 play is 5 -6 months old and has charging problem since beginning now it's not taking charge any more.why this ?The phone id not even a year old???Why shall I have to spend money to repair it again?
                Reply
                Motorola Mobility Customer Care's response, Jul 28, 2017
                Hi Titas,

                We would like to get more information about your case, feel free to send us an email to [email protected] referring to this post.

                Thanks
                -Motorola Support
                Hi Myu,

                We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

                Thanks
                -Motorola Support
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                  R
                  Rishikesh Naghate
                  from Mumbai, Maharashtra
                  Jul 25, 2017
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                  Address: Raigad, Maharashtra, 410210
                  Website: Motorola Mobile

                  Hello,

                  Myself rishikesh naghate, bought the moto g4 plus model from flipcart on 13th june 2017, its not even passed a month and i am facing issues regarding the motorola phone.

                  Mobile directly gets swittched off while i am working on the mobile. First 3-4 days i thought it may be some issues of battery but now a days it is very frequent.

                  Secondly, whenever i am talking with someone suddenly the voice become mute, please look into the matter on urgent basis.
                  Motorola Solutions customer support has been notified about the posted complaint.
                  View replies
                  Hi Rishikesh,

                  We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

                  Thanks
                  -Motorola Support
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                    B
                    Basamma Nagonde
                    from Hyderabad, Telangana
                    Jul 25, 2017
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                    Address: Rangareddy, Andhra Pradesh, 500072
                    Website: www.motorola.in/home

                    My mobile is in warranty period, bought it just 2 months back. I'm facing the sim issue, which does not detect the signal. When i went to service center which is located in kukatpaly hyderabad, they asked me to give 1300/- saying sim socket is damaged. After i paid and brought it home, issue re-occurred and they are now saying its sim issue. Even though my mobile is in warranty i paid the asked amount. But they didn't do any change in the mobile. This is the new way of begging. When i asked for the proof, they didn't provide, talks on fly.
                    Motorola Solutions customer support has been notified about the posted complaint.
                    View replies
                    Hi Basamma,

                    We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

                    Thanks
                    -Motorola Support
                    Reply
                    Hi Team,

                    Please note: I have sent an email.

                    Regards,
                    Basamma
                    Reply
                    When I download something it Does not show
                    in the APP collum do something!!!
                    Reply
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                      L
                      Lokesh Virwanya
                      from Dehra Dun, Uttarakhand
                      Jul 24, 2017
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                      Address: New Delhi, Delhi
                      Website: motorolasupport

                      I submitted my moto m at okhla-ii service centre, delhi on[protected]. They said to return it after repairing on[protected]. But still today they are just replying with excuses. My jobsheet no. Is soin[protected]. I have no more patience. They are just extending the date not valuing for time and no proper information is givrn by them yet. Please kindly help in limited time either i will go for next step.
                      +1 photos
                      Motorola Solutions customer support has been notified about the posted complaint.
                      View replies
                      Had given my phone as it had some issues in charging slot.I had deposited my phone on 23rd April 2017.Till now I havent received my phone.5 days earlier they called me and told me that the part they had applied for didnt come and it will take more 30 days.This is seriously ridiculous.It has been more than 3 months.
                      Reply
                      Motorola Mobility Customer Care's response, Jul 24, 2017
                      Hi Abhilas,

                      We would like to get more information about your case, feel free to send us an email to [email protected] referring to this post.

                      Thanks
                      -Motorola Support
                      Hi,

                      We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

                      Thanks
                      -Motorola Support
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                        R
                        Rajesh Jerome
                        Jul 24, 2017
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                        Address: Thane, Maharashtra, 400615

                        Hi,
                        I am using moto g4 +, got it by august 2016.
                        With in 8months, the handset was not charging properly, i gave for servicing, and got my battery changed, and again within a month same problem, went to the same service station, this time they have changed the power connector,
                        And again the same problem raised. Now what to do?

                        Please let me know is there any chances to replace my hand set, as its still in warranty.
                        Motorola Solutions customer support has been notified about the posted complaint.
                        View replies
                        Hi Rajesh,

                        We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

                        Thanks
                        -Motorola Support
                        Reply
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                          K
                          Krishnan pandya
                          from Musafirkhana, Uttar Pradesh
                          Jul 24, 2017
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                          Address: Dungarpur, Rajasthan, 314038

                          Dear sir,
                          I have a mobile moto g 4 plus. I purchased it online from amazon.com on 8th august 2016. From last few months i am facing some problem like automatically running applications, heating issue while charging. For that i contact motorola authorised service center in ahmedabad on 23rd june, they install new software and give it back to me. Afternoon that i again contact there on 24th june because same problem is pursuing. They collect my mobile and after 10 days i received it from there, during that 10 days i had very bad experience of support staff. When i used mobile then i realized same problem is pursuing. I contact over there and talk to head staff, they suggest me to comeback service center. I again went there and submit my mobile on 19th july and collect from there on 22nd august. Now i facing same type of problem. What can i do. May i go to consumer court? Because i had bad experiences with your service center. Now mobile is in warranty period so please give me satisfy answer
                          Thanking you
                          Regards
                          Krishnan pa dya
                          Motorola Solutions customer support has been notified about the posted complaint.
                          View replies
                          Hi Krishanan,

                          We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

                          Thanks
                          -Motorola Support
                          Reply
                          As per your reply I would like to inform you that on 22nd I collect my mobile from Motorola service center Ahmedabad. They said me that your mobile is having a battery issue and we have solved it. When I used it I found that problem is running. After that also I found a new problem with my mobile. Earphone headphone is not supporting. So I would like to request you to give me proper solution for that. Because I have gone 3times to motorolla service cente for my mobile issues solve but still I am facing problem. It is very embarrassing for me. Now I think it's my fault to choose Moto mobile . I need resolve my mobile issue or replace it.because my warranty period.is going to expire on 8th August 2017
                          Regard
                          krishnkant
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                            A
                            Ahmad Bashir
                            from Delhi, Delhi
                            Jul 22, 2017
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                            Address: New Delhi, Delhi, 110025
                            Website: www.motorola.in/home

                            Dear sir,

                            I purchased moto e3 power mobile in may 2017. My phone touch screen got break recently obly due to key in pocket. Display and touch is working fine. I think motorola is not providing gorilla glass with this handset, that's why it get break only due to key.

                            I want to change only my touch screen. Is it possible or not to change screen glass free of cost as this handset is in warranty. If not possible, please let me know expenses occur to get it repair this.

                            Regards,
                            Bashir
                            Motorola Solutions customer support has been notified about the posted complaint.
                            View replies
                            Hi Ahmad,

                            We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

                            Thanks
                            -Motorola Support
                            Reply
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                              S
                              Satzmechies
                              from Mumbai, Maharashtra
                              Jul 22, 2017
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                              Address: 620008

                              Hi, i gave my mobile for service due over heating issue. Before hand over the mobile phone to service center i asked them they confirmed oral it may 1 week or worst case 15days. So i submitted mobile phone for service on 29/5/2017. After 15days i asked them they told to wait one more week. After that my problem didnt get resolved. I lost 2 week of salary and mentally stressful. Now almost more than 50days over. Am not getting proper response from the customer care service as well as service center. All the time they mentioned with in 24 hours you will get response but i didnt get any call back.

                              Herewith attached chat history and job sheet for the service.
                              +1 photos
                              Motorola Solutions customer support has been notified about the posted complaint.
                              Jul 22, 2017
                              Updated by Satzmechies                               She disconnected the chat without response

                              7/21/2017 Live Assistance
                              https://motorola-global-en-uk.custhelp.com/app/chat/chat_landing/first_name/Sathishkumar/email/satz.mechanical%40gmail.com/prod/8524 1/2
                              Close
                              Chat
                              Indhu: Hi, my name is Indhu. How may I help you?
                              Indhu: Greetings from Moto and Lenovo. How may I assist you today?
                              Sathishkumar: Hi
                              Sathishkumar: Can u connect with me to India team
                              Indhu: Sure.
                              Indhu: Please be online while I transfer your chat to India support.
                              Sathishkumar: Thanks
                              Indhu has disconnected.
                              Subrata Sahoo: Hi, my name is Subrata Sahoo. How may I help you?
                              Subrata Sahoo: Good Afternoon! Thank you for contacting Motorola.
                              Sathishkumar: Hi
                              Sathishkumar: Can u check this number[protected]
                              Sathishkumar: For my compliant regards
                              Sathishkumar: I didnt get any update
                              Subrata Sahoo: I would like to inform you that just now I checked that your issue already escalated to the senior
                              team and they are coordinating with the service centre to resolve your issue at the earliest.
                              Sathishkumar: When they will resolve
                              Sathishkumar: Give me exact date
                              Sathishkumar: Already more than 50days
                              Sathishkumar: Think from customer perspective
                              Subrata Sahoo: i would like to inform you that I will share the details with the concern team and make sure that
                              you will surely get a call back with in 24 hours of time.
                              Sathishkumar: Madam are you there?
                              Sathishkumar: I didnt get any respond
                              Sathishkumar: Check that reference number
                              Sathishkumar: She also told exactly same thing
                              Subrata Sahoo: We have escalated your case and we requested a callback from our senior team. However, due
                              to some mishap the call couldn't be done.
                              Sathishkumar: Give me request number for this chat
                              Subrata Sahoo: We will escalate this case again on a high priority to make sure you receive a call back as soon
                              as possible and with a positive resolution.
                              Sathishkumar: Thats fine
                              Sathishkumar: Give me the complaint number for this chat
                              Subrata Sahoo: I would like to inform you that you may get a complain number on your registered Email id once
                              the chat will disconnect.
                              Sathishkumar: Last time i got that complaint number in the chat itself
                              Sathishkumar: If you wanna i can share the chat with u
                              Sathishkumar: I saved it
                              Sathishkumar: Please provide me compliant number
                              Subrata Sahoo: I would like to inform you that the complain number will create after disconnecting the chat.
                              Sathishkumar: Shasniya PV: Your device complaint number is[protected]
                              Sathishkumar: See that
                              Sathishkumar: She given the compliant number before the disconnecting itself
                              7/21/2017 Live Assistance
                              https://motorola-global-en-uk.custhelp.com/app/chat/chat_landing/first_name/Sathishkumar/email/satz.mechanical%40gmail.com/prod/8524 2/2
                              Sathishkumar: How its possible over there
                              Subrata Sahoo: Yes, you can revert to us with the same complain number.
                              Sathishkumar: I dont wanna same complaint number '
                              Subrata Sahoo: I would like to inform you that this is the complain number which is escalated to senior team.
                              Sathishkumar: I wanna compliant number for this chat
                              Sathishkumar: Please give me
                              Subrata Sahoo: So as I told the complain number will create after disconnecting the chat.
                              Sathishkumar: Yesterday also i pinged with some customer care person she didnt give a complaint number
                              Sathishkumar: Also i didnt receive email
                              Sathishkumar: How Shasniya PV Can give complaint number in the chat itself
                              Sathishkumar: Why not you?
                              Subrata Sahoo: I would like to inform you that you can revert back to us for the complain number if you will not
                              receive any complain number.
                              Sathishkumar: Can u get my question or not
                              Subrata Sahoo: No, the incident number she provided to you was the escalated complain number.
                              Sathishkumar: How Shasniya PV Can give complaint number in the chat itself
                              Subrata Sahoo: No, the incident number she provided to you was the escalated complain number.
                              Sathishkumar: Ok
                              Subrata Sahoo: Thank you for contacting Motorola. Have a great day.
                              Sathishkumar: I hope i will get complaint number
                              Subrata Sahoo has disconnected.
                              Jul 22, 2017
                              Updated by Satzmechies                               Today chat assistance. Without proper response she disconnected

                              7/22/2017 Live Assistance
                              https://motorola-global-en-uk.custhelp.com/app/chat/chat_landing/first_name/Sathishkumar/email/satz.mechanical%40gmail.com/prod/8524 1/2
                              Disconnect
                              Chat
                              Bichitra : Hi, my name is Bichitra . How may I help you?
                              Sathishkumar: Hi
                              Bichitra : Welcome to Moto & Lenovo. It is a pleasure to have you on this chat today.
                              Bichitra : Hello Mr Satz
                              Sathishkumar: I gave my mobile for service in motorola show room
                              Sathishkumar: Almost 55 days over
                              Sathishkumar: I didnt get any response
                              Bichitra : I am sorry to inform that you have reached the United Kingdom customer Support Chat Service. We are dedicated to assisting
                              only UK customers.
                              Bichitra : However not to worry, I will transfer the chat to the India Support Team. They will assist you with this.
                              Bichitra : Allow me a moment to transfer the chat to India Queue.
                              Sathishkumar: I knew this UK chat. Am from India. Can u help me regarding my issue . Bcoz am not getting proper response from Inida
                              team
                              Sathishkumar: Can u help?
                              Sathishkumar: Or u will transfer
                              Sathishkumar: ?
                              Bichitra : I am sorry, we will not be able to assist you as the device is purchase from India and we do not have information.
                              Bichitra : Allow me a moment to transfer the chat to India Queue.
                              Sathishkumar: Sure
                              Bichitra has disconnected.
                              Shasniya PV: Hi, my name is Shasniya PV. How may I help you?
                              Sathishkumar: Hi
                              Sathishkumar: I gave my mobile for service in motorola service show room
                              Shasniya PV: Good Afternoon!
                              Sathishkumar: Its almost 55days over
                              Shasniya PV: May I know the jobsheet number?
                              Sathishkumar: Am not getting proper response
                              Sathishkumar: Can i raise consumer compliant
                              Sathishkumar: ?
                              Sathishkumar: Image
                              Your question has been received. You should expect a response from us within 24 hours.
                              Subject
                              Motorola Service Issue
                              Question Reference #[protected]
                              Date Created: 18/07/2017 03.04 PM
                              Date Last Updated: 18/07/2017 03.04 PM
                              Status: Unresolved
                              Sathishkumar: Please refer this for ur reference
                              Sathishkumar: U will get all details
                              Shasniya PV: Sure, please give me a minute.
                              Sathishkumar: They mentioned within 24hours they will response
                              Sathishkumar: but i didnt get any response
                              Shasniya PV: I am sorry to know that you have not received any call back from our concerned team.
                              Shasniya PV: I apologise for the inconvenience caused to you.
                              Sathishkumar: If i called that service show room they are answering cool manner. We didnt receive parts . Go and compliant wherever u
                              want.
                              Sathishkumar: Give me higher authority email id
                              Shasniya PV: I will share your feedback to our concerned team and they will communicate with the service centre and do the needful.
                              Sathishkumar: I asked them clearly how many days it will take. They stated clearly it will take 1 week. thats y i gave my mobile
                              Sathishkumar: Madam, When they will do the needful service ]
                              Shasniya PV: I am sorry for the bad experience you have experienced from our service.
                              Sathishkumar: Everyday am connecting with ur customer care people. Always am getting same response
                              7/22/2017 Live Assistance
                              https://motorola-global-en-uk.custhelp.com/app/chat/chat_landing/first_name/Sathishkumar/email/satz.mechanical%40gmail.com/prod/8524 2/2
                              Shasniya PV: However this time without any fail you will get the call back from our concerned team.
                              Sathishkumar: I have all chat history
                              Sathishkumar: Am going to raise consumer complaint
                              Sathishkumar: Am mentally stressful madam
                              Sathishkumar: Give me reference number for this chat
                              Shasniya PV: You can use this reference number for[protected] further assistance.
                              Sathishkumar: Madam, Please give me separate chat reference number for this current chat
                              Sathishkumar: When my problem will get resolve
                              Sathishkumar: Give me confirmation date
                              Sathishkumar: Please respond
                              Shasniya PV: I would like to clarify you that without closing this chat I will not get this chat reference number, once I close the chat then
                              only I will the reference number so that now I am not able to provide this chat reference number. However you can use the escalated
                              reference number[protected].
                              Shasniya PV: Our senior team will contact you and update the confirmed date.
                              Sathishkumar: When i will get response
                              Sathishkumar: How many 24 hours i need wait
                              Sathishkumar: Please response
                              Shasniya PV: I will share your case today to our concerned team and I will arrange a call back by the end of the day.
                              Sathishkumar: Are you sure ?
                              Shasniya PV: Yes, I will share your concern as high priority.
                              Sathishkumar: Suppose if i didnt get any response. What i can do from my side ?
                              Shasniya PV: I am sorry for the confusion, Our senior team is not working today So I can arrange a call back on Monday. Please accept
                              my sincere apologies in this regards.
                              Sathishkumar: Haha
                              Sathishkumar: Monday i didnt get response. What i can do
                              Sathishkumar: Can u check my mobile status from your side
                              Communication with the Oracle Service Cloud Chat service has been lost. Please wait while attempts are made to restore the connection.
                              Disconnection in 864000 seconds.
                              View replies
                              Hi Satzmechies,

                              We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

                              Thanks
                              -Motorola Support
                              Reply
                              Satzmechies's [Complaint's author] reply, Jul 31, 2017
                              Send detailed information via email
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                                A
                                Anand Manra
                                from Chandigarh, Chandigarh
                                Jul 22, 2017
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                                Address: Ludhiana, Punjab, 141008

                                I submitted my charger to motorola service center on[protected],
                                I am still waiting for charger and today on[protected], after apx. 1 month 13 days, service center guys told me to wait 1 more week,

                                Pathatic service

                                No one in motorola wants to help

                                I am unable to understand why these guys don't receive calls, they never answer

                                I suggest never by motorola phones in india as if they can not deliver a charger, what will happen if handset have some other issues
                                +1 photos
                                Motorola Solutions customer support has been notified about the posted complaint.
                                View replies
                                Hi Anand,

                                We’ve received your inquiry and have escalated it to the appropriate team for assistance. Thank you for your patience as we work to address your concerns.

                                Regards,
                                Motorola Support
                                Reply
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                                  P
                                  Preety Paranjape
                                  from Delhi, Delhi
                                  Jul 22, 2017
                                  Resolved
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                                  Resolved

                                  Website: www.motorola.in/home

                                  Bought the phone from amazon last year.in 1 month it stopped working. Just switched off. So sent it to the repair center. It stayed there for almost 1 month. After many complaints, i finally got it back. Mother board had to be changed. Now after getting it back from repair, within 1 yr the phone has problems again. It switches off randomly anytime.

                                  When i searched for a service center - no service locations were found in your area. Please expand your search or choose a different starting location.
                                  Aug 9, 2021
                                  Complaint marked as Resolved 
                                  Motorola Solutions customer support has been notified about the posted complaint.
                                  Jul 22, 2017
                                  Updated by Preety Paranjape                                   I just forgot to mention..that I foolishly bought 2 devices..both the devices faced the same fate. One device was replaced long ago..still struggling with the other device.
                                  View replies
                                  Hi Preety,

                                  We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

                                  Thanks
                                  -Motorola Support
                                  Reply
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                                    A
                                    Aditya596
                                    from Bengaluru, Karnataka
                                    Jul 21, 2017
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                                    Address: Patna, Bihar, 800019
                                    Website: www.motorola.in

                                    Hi,
                                    I brought moto g 4 plus xt1643 on 5th march 2017 offline. Initially it was working good but after some days camera of the phone stopped working properly. Actually, the problem was that when i was clicking image turns the flash on, the image captured fully dark always. So, i contact service center at exhibition road, patna. Initially the service center was not ready to repair it but after long request they asked rs. 800 to repair it. But my phone was in under warranty. They take my phone for repair. After repairing they said that they have changed the camera of phone. But still camera was not working properly. Then they ask for change the mother board. They again take mobile. After about 2 weeks they return me back. But still now camera was not working. They also marked some scratched on camera. It was so frustrating, service center taken more than 20 days, wasted my time also wasted my money but they haven't repair it properly.
                                    I can't expect like this type of service from a worldwide branded phone company. I'm so sad about it. Please help me. Please take some action and repair my mobile.
                                    Imei no. : [protected]
                                    +3 photos
                                    Motorola Solutions customer support has been notified about the posted complaint.
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                                      D
                                      deepak Sin
                                      from Delhi, Delhi
                                      Jul 21, 2017
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                                      Address: New Delhi, Delhi, 110044
                                      Website: motorolaservicecentre

                                      I have purchased moto c plus in 25 june 2017, but i am facing problem in this device which is network and charging. Why this type of mobile made by motorola. It is my first phone in motorola company, now i decided to change this mobile. If you can change it then mail me on [protected]@gmail.com
                                      Now i never suggest motorola mobile to my friends also it is my first experience.
                                      Motorola Solutions customer support has been notified about the posted complaint.
                                      Jul 25, 2017
                                      Updated by deepak Sin                                       i have given mobile to okhla service centre in 19 july 2017 they said me to take mobile in 21 july 2017 but till now i am waiting for my mobile. my question is this. why have i purchased mobile for service centre. and why have motorola made this type of mobile.
                                      View replies
                                      Hi Deepak

                                      We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

                                      Thanks
                                      -Motorola Support
                                      Reply
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                                        prateek23456
                                        from Agra, Uttar Pradesh
                                        Jul 21, 2017
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                                        Address: New Delhi, Delhi, 110003

                                        I am really disappointed with the motorola team both in the service centres and in the customer care, i purchased a moto m this gone february 2017, after a few months my volume buttons started giving me problems and then after a few more months it was my power button to do the same. So just like any other normal customer i went to the service center in kotla, south delhi to get my phone fixed. And so i got to know from the staff over there that i cannot be given any warranty as they think the sweat from my hands might have gone inside the power button while using the phone so it has liquid damage and my warranty is null now. Someone should give your team kudos for first making a phone whose power button deteriorates itself after being used conventionally and then you just refuse to provide any warranty which i am rightfully entitled to. I think motorola should stop making phones if they cannot make quality ones, i really do not see motorola raising the bar on terms of quality as well as service to its customer. I will never ever go for a motorola phone again and neither anyone in my family. Really made me feel disappointed about the whole process and the lack of empathy for the customer. I never spilled any water on the phone, never dropped it in any sort of liquids, never even dropped it on hard surfaces.
                                        All i get from the team is the blame that my phone's power button is annihilated by the sweat in my fingertips which i use to lock and unlock the phone. When i asked them how much would i have to pay to get it fixed the answer i get is to leave my phone and go and that they would respond to me after a few days with a price check on how much would it cost to me get my phone repaired during my warranty period.
                                        Very unprofessional attitude i got to face with your staff today, it would have been better if i would have gone to a street vendor to get my phone fixed and he would have done it quickly and at a very cheaper price.

                                        Address of the service center:
                                        A-180 sukhdev market
                                        Kotla, south delhi
                                        New delhi

                                        Dated: 21-07-17

                                        Contact details:
                                        [protected]@gmail.com
                                        Email if you can get my phone fixed!
                                        Motorola Solutions customer support has been notified about the posted complaint.
                                        View replies
                                        Hi Prateek,

                                        We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

                                        Thanks
                                        -Motorola Support
                                        Reply
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