Motorola Solutions — one month has passed but no solution given to me. my mobile is still in service center.

suhailnasa

from Harda, Madhya Pradesh

Address:

335001

I gave motorola g4 plus to service center on 19 august 2017 but they kept my mobile for 12 days and my warranty was going to expire on 28 august, 2017 i went there so many times but they did not give me any job sheet and kept saying we will give you tomorrow or next day but you do not have to worry your mobile motherboard will be replaced. But after 12 days pass and after warranty expire they call me and said your mobile motherboard can not be replaced. I emailed so many times and after alot talk with motorola customer care they are not giving me any solution. Today is 19 september, 2017 it has been 1 month but they have not given me any solution and my mobile is still in service center.

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Comments

Hanuman Gautam

from Indore, Madhya Pradesh

Sir, your moto service center in bajaj nagar, tonk road, jaipur rajasthan . Not attend the call of customer .

Motorola Mobility Customer Care's response, Sep 22, 2017

Hi,

We would like to get more information about your case, feel free to send us an email to supportforums@motorola.com referring to this post.

Thanks
-Motorola Support

Motorola Mobility Customer Care

from Hyderabad, Telangana

Hi

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
-Motorola Support

SamraT Khan

from Raisinghnagar, Rajasthan

Dear Suhail

I have same issue, but customer care not any response, poor and pathetic service, i suggest u pls buy another brand handset like Redmi and oppo vivo, there service much better, motorola service very poor

i suggest all us, not any buy moto handset,