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mPokket Complaints & Reviews

4.9
Updated: Dec 31, 2025
Complaints 1286
Resolved
1254
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mPokket reviews & complaints page 45

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A
Abhishek0730
May 5, 2022
Feb 23, 2024
This thread was updated on Feb 23, 2024
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I paid all my dues ..but my cibil report not even updated...cibil showing that iam not paid my mpokket dues
Mar 27, 2024
Complaint marked as Resolved 
Verified Support
Feb 23, 2024
mPokket Customer Care's response
Please DM us your registered number & we would certainly help you.
Please DM us your registered number & we would certainly help you.
Please DM us your registered number & we would certainly help you.
Please DM us your registered number & we would certainly help you.
Hi Abhishek,

Our team has spoken to you & we believe your concern has been resolved.
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    Shahrukh sarkar
    from Delhi, Delhi
    May 2, 2022
    Feb 23, 2024
    This thread was updated on Feb 23, 2024
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    Address: PS Srijan Corporate Park, Tower 1, 12th Floor, Unit No. - 1204, 2, EP & GP, Sector V, Bidhannagar, Kolkata, West Bengal 700091

    Sir I was hospitalized.. I met an accident and lost my number and phone that's why can't pay on time.. You are charging me 1130 Rupees... I am student.. Please help me out
    Mar 27, 2024
    Complaint marked as Resolved 
    Verified Support
    Feb 23, 2024
    mPokket Customer Care's response
    Please DM us your registered number & we would certainly help you.
    Please DM us your registered number & we would certainly help you.
    Please DM us your registered number & we would certainly help you.
    Please DM us your registered number & we would certainly help you.
    Hi Shahrukh,

    Our team has spoken to you & we believe your concern has been resolved.
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      S
      Spandandey99
      from Kolkata, West Bengal
      May 2, 2022
      Sep 22, 2023
      This thread was updated on Sep 22, 2023
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      I tried to repay the amount of Rs.2360 due date on 28thApril22, the amount was debited from my bank account but the repayment of load showed failed, hence i tried again and repayed. But my first try amount has still not refunded prior 72hrs. Please take immediate action and process the refund as being a student that amount of money is a big deal.
      Jul 22, 2023
      Complaint marked as Resolved 
      The money was refunded back within few working days so it was fine
      Please DM us your registered number & we would certainly help you.
      Spandandey99's [Complaint's author] reply, May 7, 2022
      SPANDAN DEY
      9731901756
      Please DM us your registered number & we would certainly help you.
      Our team has spoken to you & we believe your concern has been resolved.
      Our team has spoken to you & we believe your concern has been resolved.
      Hi Spandan,

      Our team has spoken to you & we believe your concern has been resolved.
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        M
        Mayur333
        from Manmad, Maharashtra
        Apr 26, 2022
        Feb 23, 2024
        This thread was updated on Feb 23, 2024
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        Address: PS srijan corporete park, unit 1204 sector V, kolkata-700091

        I have given them their money But it is not correcting my CIBIL score Gave me half an hour's time but it's been 20 days you take strictest action against them And yes, till I had not given their money, then I was harassed by calling me
        Mar 27, 2024
        Complaint marked as Resolved 
        Apr 26, 2022
        Updated by Mayur333
        I have given them their money But it is not correcting my CIBIL score Gave me half an hour's time but it's been 20 days you take strictest action against them And yes, till I had not given their money, then I was harassed by calling me
        Verified Support
        Feb 23, 2024
        mPokket Customer Care's response
        We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
        Please DM us your registered number & we would certainly help you.
        Please DM us your registered number & we would certainly help you.
        Please DM us your registered number & we would certainly help you.
        Hi Mayur,

        Our team has spoken to you & we believe your concern has been resolved.
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          Vishal8157
          Apr 24, 2022
          Feb 23, 2024
          This thread was updated on Feb 23, 2024
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          I can't borrow loan it's showing account exists i had add my account to other account but it get falled because of name so i take account in my name and all but now it's showing account exists please help
          Mar 27, 2024
          Complaint marked as Resolved 
          Verified Support
          Feb 23, 2024
          mPokket Customer Care's response
          Our team has spoken to you & we believe your concern has been resolved.
          Please DM us your registered number & we would certainly help you.
          Please DM us your registered number & we would certainly help you.
          Please DM us your registered number & we would certainly help you.
          Hi Vishal,

          Our team has spoken to you & we believe your concern has been resolved.
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            S
            Skch7
            Apr 23, 2022
            Feb 23, 2024
            This thread was updated on Feb 23, 2024
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            My mobile number is [protected], recently I changed my mobile to redmi 6a to redmi 10s while I Subbimitted change of primary device Mpokket the device is not changing
            Mar 26, 2024
            Complaint marked as Resolved 
            Verified Support
            Feb 23, 2024
            mPokket Customer Care's response
            Our team has spoken to you & we believe your concern has been resolved.
            Please DM us your registered number & we would certainly help you.
            We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
            Hi Sir,

            Our team has spoken to you & we believe your concern has been resolved.
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              S
              SkSingh78
              from Pune, Maharashtra
              Apr 15, 2022
              Feb 23, 2024
              This thread was updated on Feb 23, 2024
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              I have already completed all repayments but still it's showing in cibil as active and didn't got noc also.

              So Please update cibil as soon as possible and provide noc also as I have other financial needs.

              Mob.- [protected]
              Email- [protected]@gmail.com
              Mar 27, 2024
              Complaint marked as Resolved 
              Verified Support
              Feb 23, 2024
              mPokket Customer Care's response
              Our team has spoken to you & we believe your concern has been resolved.
              Please DM us your registered number & we would certainly help you.
              Please DM us your registered number & we would certainly help you.
              Hi Shaik,

              Our team has spoken to you & we believe your concern has been resolved.
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                S
                Srikanth2707
                from Hyderabad, Telangana
                Apr 14, 2022
                Sep 22, 2023
                This thread was updated on Sep 22, 2023
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                I am not able to close my Loan Account. I have paid all my dues and tried to contact customer service a lot of times for the closure of Account but there is no reply. Help me with the process.
                Thank you
                Jul 26, 2023
                Complaint marked as Resolved 
                My account is removed now
                Please DM us your registered number & we would certainly help you.
                We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                Our team has spoken to you & we believe your concern has been resolved.
                Our team has spoken to you & we believe your concern has been resolved.
                Yes, my account is closed now. Will the CIBIL record of all the loan transactions be removed too? There are 50+ loan accounts from Mpokket showing in my CIBIL report.
                Hi Srikant,

                Our team has spoken to you & we believe your concern has been resolved.
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                  C
                  chandan3122
                  from Patna, Bihar
                  Apr 11, 2022
                  Sep 22, 2023
                  This thread was updated on Sep 22, 2023
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                  Address: PS Srijan Corporate Park, Tower 1, 12th Floor, Unit No. - 1204, 2, EP & GP, Sector V, Bidhannagar Kolkata Kolkata District West Bengal India 700091

                  At 16 feb 2022.all cleared my three laon.but the company doesn't update my cibil score. i'm tried alot to contact him .but company doesn't want to resolve this issue. i'm sent so many mail to [protected]@mpokket.com.
                  and get a replayed mail like i'm working on its take 7 to 10 days but still he didn't. the mPokket company is a scammer he threat innocent people and traps for bad.
                  ..plz help me to resolve this issue and udate may cibil score.
                  Jul 21, 2023
                  Complaint marked as Resolved 
                  After a long days my issues are resolved by mpokket. Mpokket's executives not frequently but he was called me. And he said that it will be resolved soon. And checking after few day days. My lons has closed.aal thanks to consumers complaint team.
                  Please DM us your registered number & we would certainly help you.
                  Our team has spoken to you & we believe your concern has been addressed.
                  Hi Chandan,

                  Our team has spoken to you & we believe your concern has been resolved.
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                    chandan3122
                    from Patna, Bihar
                    Apr 11, 2022
                    Sep 22, 2023
                    This thread was updated on Sep 22, 2023
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                    Address: PS Srijan Corporate Park, Tower 1, 12th Floor, Unit No. - 1204, 2, EP & GP, Sector V, Bidhannagar Kolkata Kolkata District West Bengal India 700091

                    This company mpokket too much harassing.im clear all my loan and their overdues but still im get a legal notice by mpokket.Is this the way the company operates? how ridiculous job.
                    when i took loans from mpokket . the company called me so much spamming calls by their agents and threaten me like for clear your overdues otherwise you will be come in trouble the company took legal action against you.

                    I admit that I have been late in clearing the dues but after some days i'm clear all my over dues. Then why did this notice come?,
                    this mpokket is totally a scam company they cheating innocent people.
                    Jul 31, 2023
                    Complaint marked as Resolved 
                    All issue are resolved by mpocket.
                    Our team has spoken to you & we believe your concern has been addressed.
                    Hi Chandan,

                    Our team has spoken to you & we believe your concern has been resolved.
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                      4
                      40lis
                      from Halol, Gujarat
                      Apr 9, 2022
                      Feb 17, 2024
                      This thread was updated on Feb 17, 2024
                      Resolved
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                      M pokket vale mere sab contect vale ko cll kr rahe he mene unko bola me emi se pay kar dunga pheir bhi man nhi rahe or gandi gandi galiya de rahe he plz help me
                      Mar 19, 2024
                      Complaint marked as Resolved 
                      Verified Support
                      Feb 17, 2024
                      mPokket Customer Care's response
                      Please DM us your registered number & we would certainly help you.
                      Please DM us your registered number & we would certainly help you.
                      Hi Sir,

                      Our team has spoken to you & we believe your concern has been resolved.
                      Helpful
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                        Sai Prasad 666
                        Apr 9, 2022
                        Sep 22, 2023
                        This thread was updated on Sep 22, 2023
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                        Address: Velpucherla musunuru

                        I have already handover the cash on our agent akshay but there are update on my cibile score.
                        Please remove on my CIBIL SCORE
                        .jalan chemical industry is furd to mpokket there are harassment daily.
                        Apr 9, 2022
                        Complaint marked as Resolved 
                        Mpokket app Mail id : [email protected] Number:6300246184
                        We are happy to address and resolve your concern.
                        Venu Venkat37's reply, Jul 11, 2022
                        I am also facing the same issue. For the payments made in 2019 it is still showing over due which is effecting my cibil score
                        Mansoor ali Syed's reply, Jul 20, 2022
                        Dear support team,
                        I am Syed Mansoor Ali I have cleared all my dues and I want to delete my mpockket account if you could help in this and delete my account it will be very helpful my registered email is [email protected] and Mobile Number: 7989007229. Take this action very seriously and delete my account forever as fast as possible and reply or give any response at least after deleting.My reason for deleting my account is now I have no need to use loan apps and credit cards I need to go for my further studies so I am clearing all my dues and focused on my career so please delete my account as fast as possible and update my CIBIL. Please provide No due certificate(NOC) and close all my credit lines and update the CIBIL report, this will be helpful if you provide the NOC and close my credit lines.

                        Regards
                        Syed Mansoor Ali
                        We are happy to address and resolve your query
                        Even I have cleared my dues but it is still showing active while I checked my cbil score. How much time does it take to update
                        I have a same problem
                        I have already handover the cash on our agent akshay but there are update on my cibile score
                        Hi Sai,

                        Our team has spoken to you & we believe your concern has been resolved.
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                          Sãí Kìrâñ
                          Apr 8, 2022
                          Feb 17, 2024
                          This thread was updated on Feb 17, 2024
                          Resolved
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                          Resolved

                          Hi mpokket team
                          This is sai Kiran I want to delete my mpokket account for my privacy concern
                          Mar 19, 2024
                          Complaint marked as Resolved 
                          Verified Support
                          Feb 17, 2024
                          mPokket Customer Care's response
                          Please DM us your registered number explaining your issue in detail & we would certainly help you.
                          Please DM us your registered number explaining your issue in detail & we would certainly help you.
                          Our team has spoken to you & we believe your concern has been resolved.
                          Hi Sai Kiran,

                          Our team has spoken to you & we believe your concern has been resolved.
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                            S
                            Shibam00
                            from siliguri, West Bengal
                            Apr 8, 2022
                            Feb 17, 2024
                            This thread was updated on Feb 17, 2024
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                            Resolved

                            Address: Kolkata

                            I have submitted two loan requests of Rs.2000 and it's approved and I've received sanction letter also but amount not credited in my bank account. I've mailed a couple of times but no response received from mpokket team. Customer care centre disconnects call automatically stating that agents aru busy.

                            Screenshot and sanctioned letter attached for your reference.
                            Mar 19, 2024
                            Complaint marked as Resolved 
                            Verified Support
                            Feb 17, 2024
                            mPokket Customer Care's response
                            Hi Shibam00,

                            Our team has spoken to you & we believe your concern has been resolved.

                            Regards,
                            Team mPokket.
                            Our team has spoken to you & we believe your concern has been resolved.
                            Our team has spoken to you & we believe your concern has been resolved.
                            Hi Shibam00,

                            Our team has spoken to you & we believe your concern has been resolved.

                            Regards,
                            Team mPokket.
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                              M
                              muskan086
                              from NASHIK, Maharashtra
                              Apr 5, 2022
                              Feb 17, 2024
                              This thread was updated on Feb 17, 2024
                              Resolved
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                              Resolved

                              I have requested a loan of Rs.2000 and it's approved I've received a sanction letter also but the amount is not credited to my bank account. I've mailed a couple of times but no response received from mpokket team. The customer care center disconnects call automatically stating that agents are busy.
                              Mar 19, 2024
                              Complaint marked as Resolved 
                              Verified Support
                              Feb 17, 2024
                              mPokket Customer Care's response
                              Hi Muskan,

                              Our team has spoken to you & we believe your concern has been resolved.

                              Regards,
                              Team mPokket.
                              Our team has spoken to you & we believe your concern has been resolved.
                              Hi Muskan,

                              Our team has spoken to you & we believe your concern has been resolved.

                              Regards,
                              Team mPokket.
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                                Vish1329
                                Apr 5, 2022
                                Feb 17, 2024
                                This thread was updated on Feb 17, 2024
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                                Resolved

                                Hello sir/madam, mpokket is claiming that i have taken loan from them even though i have never registered to them or even used their app in my life!! I just recieved my pan card a year ago and when i was checkin my cibil score recently i got to know that mpokket is claiming that iv recieved a loan of 4k from them 2 years ago!! I dont know on what basis they are claiming this! Its affecting my credit score badly! Please do help me out and resolve this issue.
                                Mar 19, 2024
                                Complaint marked as Resolved 
                                Verified Support
                                Feb 17, 2024
                                mPokket Customer Care's response
                                Hi Vish1329,

                                Our team has spoken to you & we believe your concern has been resolved.
                                Our team has spoken to you & we believe your concern has been resolved.
                                Hi Vish1329,

                                Our team has spoken to you & we believe your concern has been resolved.
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                                  Sunil kuli
                                  Apr 4, 2022
                                  Sep 22, 2023
                                  This thread was updated on Sep 22, 2023
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                                  Resolved

                                  On date 4.04.2022 i have requested two 1000 and one 500 total 2500 loan. The app is showing 1500 has been sanction and disbursed out of 2500. But only 500 have been received by me but it is showing 1000 ectra loan disbursex which i have not received yet.
                                  Jul 30, 2023
                                  Complaint marked as Resolved 
                                  Our team has spoken to you & we believe your concern has been resolved.
                                  Our team has spoken to you & we believe your concern has been resolved.
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                                    Manash27112002
                                    from GUWAHATI, Assam
                                    Apr 2, 2022
                                    Feb 17, 2024
                                    This thread was updated on Feb 17, 2024
                                    Resolved
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                                    Resolved

                                    I had requested for a loan of Rs. 960 on 01-Apr-2022. The loan disbursal status in my app is displayed as ‘Processing’. I request you to please resolve the issue as the amount is not credited to my bank account.

                                    Reference Loan ID[protected]
                                    Mar 19, 2024
                                    Complaint marked as Resolved 
                                    Verified Support
                                    Feb 17, 2024
                                    mPokket Customer Care's response
                                    We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                                    Please DM us your registered number explaining your issue in detail & we would certainly help you.
                                    Our team has spoken to you & we believe your concern has been resolved.
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                                      Manash2711
                                      from GUWAHATI, Assam
                                      Apr 2, 2022
                                      Feb 23, 2024
                                      This thread was updated on Feb 23, 2024
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                                      Resolved

                                      Hello,
                                      I had requested for a loan of Rs. 960 on 01-Apr-2022. The loan disbursal status in my app is displayed as ‘Processing’. I request you to please resolve the issue as the amount is not credited to my bank account.

                                      Reference Loan ID[protected]
                                      Mar 25, 2024
                                      Complaint marked as Resolved 
                                      Verified Support
                                      Feb 23, 2024
                                      mPokket Customer Care's response
                                      Our team has spoken to you & we believe your concern has been resolved.
                                      Our team has spoken to you & we believe your concern has been resolved.
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                                        Milan2467
                                        Apr 2, 2022
                                        Sep 22, 2023
                                        This thread was updated on Sep 22, 2023
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                                        Resolved

                                        In my Experian credit report 4 accounts showing active. I already paid the amount and closed the 4 loan accounts but in the report it is showing active & my credit score decreasing because of this problem. Solve this as soon as possible.
                                        Account no of the 4 accounts:-
                                        1. CR423061B8ID23618750
                                        2. CR7F11619BID23618616
                                        3. CR91806198ID23619530
                                        4. CR91806198ID23619530
                                        Oct 23, 2023
                                        Complaint marked as Resolved 
                                        Verified Support
                                        Sep 19, 2023
                                        mPokket Customer Care's response
                                        Our team has spoken to you & we believe your concern has been resolved.
                                        Verified Support
                                        Sep 22, 2023
                                        mPokket Customer Care's response
                                        Our team has spoken to you & we believe your concern has been resolved.
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