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mPokket Complaints & Reviews

mpokket.com
4.9
Updated: Nov 24, 2025
Complaints 1271
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1235
Unresolved
36
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mPokket reviews & complaints page 48

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J
J.ay
Jan 18, 2022
Feb 24, 2024
This thread was updated on Feb 24, 2024
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Address: Kolkatta

I am complaint on m pokket company because it's harrasment me and, mentally torture
A s my contacts list is hacked by this and torture him its will be mentally torture its illegal mpokket loan company is located in West Bangal kolkatta
I have complained against this company
Under sec382.
Mar 27, 2024
Complaint marked as Resolved 
Jan 18, 2022
Updated by J.ay I am complaint on m pokket company because it's harrasment me and, mentally torture
A s my contacts list is hacked by this and torture him its will be mentally torture its illegal mpokket loan company is located in West Bangal kolkatta
Verified Support
Feb 24, 2024
mPokket Customer Care's response We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
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We are here to assist you in every way possible & we do not condone any improper activity as it is not in line with our standard operating procedure. Please DM us your registered number & we would certainly help you.
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Please DM us your registered number & we would certainly help you.
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Please DM us your registered number & we would certainly help you.
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We are here to assist you in every way possible & we do not condone any improper activity as it is not in line with our standard operating procedure. Please DM us your registered number & we would certainly help you.
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Our team has spoken to you & we believe your concern has been resolved.
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    Prateek Rauniyar
    Jan 15, 2022
    Feb 24, 2024
    This thread was updated on Feb 24, 2024
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    Someone named ashirwad soni has failed to pay loan from mpokket and i am not a guranter nor the loan taker despite of that this mpokket employee continuously calling me and harassing me and giving me death threat to let him talk to him as i dont know who is ashirwad again that knowing this he is giving me death threat.
    I have call recording of the employee
    Mar 27, 2024
    Complaint marked as Resolved 
    Verified Support
    Feb 24, 2024
    mPokket Customer Care's response     We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
    View replies
    We do not condone any improper activity. Any improper business communication is not in line with our Standard Operating Procedure & we apologise in case you had any issues. Please DM us your number & we would certainly help you.
    Reply
    Our team has spoken to you & we believe your concern has been addressed.
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    Our team has spoken to you & we believe your concern has been addressed.
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      saurabh pathania
      Jan 11, 2022
      Feb 24, 2024
      This thread was updated on Feb 24, 2024
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      Hi

      Very sad to say that they are harrassing me, family and friends, specially I am not given any contact details but I don't how they take contact from my contact list, this is very hacking system from any customer.

      Please resolve the same.
      Mar 26, 2024
      Complaint marked as Resolved 
      Verified Support
      Feb 24, 2024
      mPokket Customer Care's response       We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
      View replies
      We do not condone any improper activity. Any improper business communication is not in line with our Standard Operating Procedure & we apologise in case you had any issues. Please DM us your number & we would certainly help you.
      Reply
      We do not condone any improper activity. Any improper business communication is not in line with our Standard Operating Procedure & we apologise in case you had any issues. Please DM us your number & we would certainly help you.
      Reply
      We do not condone any improper activity. Any improper business communication is not in line with our Standard Operating Procedure & we apologise in case you had any issues. Please DM us your number & we would certainly help you.
      Reply
      Our team has spoken to you & we believe your concern has been resolved.
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        E
        ES18CS61 Santhosh n
        Jan 11, 2022
        Sep 29, 2023
        This thread was updated on Sep 29, 2023
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        10.01.2022 evening i make the payment in mpokket for my loan purpose.after i enter the UPI pin the required amount of 1068 rupess was deducted from my bank account but the mpokket merchant did not receive any money.so i kindly request to initiate the chargeback to my amount of 1068 rupess.

        Bank statement pdf password:36064652
        +4 photos
        Jul 19, 2023
        Complaint marked as Resolved 
        Issue resolved
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        Our team has spoken to you & we believe your concern has been resolved
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        Our team has spoken to you & we believe your concern has been resolved.
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        Yes it was resolved
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          kala sweety
          Jan 9, 2022
          Feb 24, 2024
          This thread was updated on Feb 24, 2024
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          M pokket team calls to colleagues, neighbours relatives and asks about me.

          I don't understand how they take my contact numbers. It's completely my personal and they are stealing from my mobile without my intervention.

          They don't have number to call them also
          Mar 27, 2024
          Complaint marked as Resolved 
          Verified Support
          Feb 24, 2024
          mPokket Customer Care's response           We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
          View replies
          We do not condone any improper activity. Any improper business communication is not in line with our Standard Operating Procedure & we apologise in case you had any issues. Please DM us your registered number & we would certainly help you.
          Reply
          We do not condone any improper activity. Any improper business communication is not in line with our Standard Operating Procedure & we apologise in case you had any issues. Please DM us your registered number & we would certainly help you.
          Reply
          We do not condone any improper activity. Any improper business communication is not in line with our Standard Operating Procedure & we apologise in case you had any issues. Please DM us your registered number & we would certainly help you.
          Reply
          Our team has spoken to you & we believe your concern has been resolved.
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            M
            mrsidd99
            from deoghar, Jharkhand
            Jan 7, 2022
            Mar 4, 2024
            This thread was updated on Mar 4, 2024
            Resolved
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            Resolved

            I have paid all my dues/Loans on time but its showing 10 unpaid due in Experian credit score and 9 active loans in equifax and 5 active loans in CIBIL. i already complaint to mpokket support but they are not taking any action.
            Apr 5, 2024
            Complaint marked as Resolved 
            Verified Support
            Mar 04, 2024
            mPokket Customer Care's response             Our team has spoken to you & we believe your concern has been addressed.
            View replies
            We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.
            Reply
            We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.
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            We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.
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            We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.
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              M
              Manimaaran Goudhaman
              from Bengaluru, Karnataka
              Jan 4, 2022
              Mar 4, 2024
              This thread was updated on Mar 4, 2024
              Resolved
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              Regarding Cbill

              My name is Manimaaran Goudhaman ([protected]@gmail.com) . I had borrowed a certain amount from Mpokket and made every payment on time but still it reflected as late payment. After which I closed all my accounts after repayment of the entire loan amount. But still it displays my account is still active in my credit score. This is absolutely dreadful, kindly look into this issue. Orelse I have no other option other than to file a complaint...
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              arnold rodricks
              Dec 31, 2021
              Mar 4, 2024
              This thread was updated on Mar 4, 2024
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              Resolved

              I am trying to clear my dues from Mpokket but unable to login as the app keeps saying some error. I have tried several times but unable to login as there is no other payment method for this
              Apr 5, 2024
              Complaint marked as Resolved 
              Verified Support
              Mar 04, 2024
              mPokket Customer Care's response               Please DM us your registered number & we would certainly help you.
              View replies
              Please DM us your registered number & we would certainly help you.
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              Please DM us your registered number & we would certainly help you.
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              Please DM us your registered number & we would certainly help you.
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              Please DM us your registered number & we would certainly help you.
              Reply
              Hi Arnold,

              We did try to get in touch with you however the phone went on ringing. We will once again try & get in touch with you shortly to help resolve your concern.

              Regards,
              Team mPokket.
              Reply
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                S
                Sushant7218
                from Pune, Maharashtra
                Dec 28, 2021
                Mar 4, 2024
                This thread was updated on Mar 4, 2024
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                Address: Pune, Maharashtra

                I sushant swami

                I am the Customer of mpokket and I took loan from it but some personal issues I didn’t pay the loan on time but I paid the charges regarding to the loan so clear my cibil score

                Sincerely
                Sushant swami
                [protected]
                [protected]@gmail.com
                Apr 5, 2024
                Complaint marked as Resolved 
                Verified Support
                Mar 04, 2024
                mPokket Customer Care's response                 Our team has spoken to you & we believe your concern has been addressed.
                View replies
                We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.
                Reply
                We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.
                Reply
                We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.
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                We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.
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                  Pranali Ghosalkar
                  Dec 28, 2021
                  Mar 4, 2024
                  This thread was updated on Mar 4, 2024
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                  Resolved

                  It's just one day overdue my loan and your executive constantly calling me i will pay my all overdue with in 3/4 days
                  Apr 5, 2024
                  Complaint marked as Resolved 
                  Verified Support
                  Mar 04, 2024
                  mPokket Customer Care's response                   Please DM us your registered number & we would certainly help you.
                  View replies
                  Please DM us your registered number & we would certainly help you.
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                  Please DM us your registered number & we would certainly help you.
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                  Please DM us your registered number & we would certainly help you.
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                  Please DM us your registered number & we would certainly help you.
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                    I
                    Imtiyaz Mohd
                    Dec 28, 2021
                    Sep 21, 2023
                    This thread was updated on Sep 21, 2023
                    Resolved
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                    Resolved

                    Increase borrowing limit

                    Address: Royal Colony Water Tank, Royal Colony, Balapur

                    I have been asking for increasing borrowing limit from many days but no action. Is this services are you giving to your customers. I am paying loan at time. But no response regarding increasing my borrowing limit...
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                    22 found this helpful
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                    R
                    RaviPattupogula
                    Dec 28, 2021
                    Sep 29, 2023
                    This thread was updated on Sep 29, 2023
                    Resolved
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                    Resolved

                    Address: 1/46A,Main Road,Pullampet,Kadapa,Andhra Pradesh-516107

                    My mpokket loan id is [protected].My payment history is not yet been updated in cibil.I paid my loans on 14/12/2021 but my loans was not yet updated in cibil.in cibil it was showing dues only in cibil.please update it now
                    Aug 19, 2023
                    Complaint marked as Resolved 
                    Resolved
                    Dec 28, 2021
                    Updated by RaviPattupogula                     Update my payment in cibil
                    Verified Support
                    Sep 29, 2023
                    mPokket Customer Care's response                     Our team has spoken to you & we believe your concern has been resolved.
                    View replies
                    We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.
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                    We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.
                    Reply
                    We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.
                    Reply
                    We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.
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                    Our team has spoken to you & we believe your concern has been resolved.
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                      C
                      Chinmay Urs
                      Dec 27, 2021
                      Mar 4, 2024
                      This thread was updated on Mar 4, 2024
                      Resolved
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                      Resolved

                      I have never used MPockket in my life but I keep getting calls and messages saying that you need to pay dues and I keep getting legal notice that is not even in my name or address. I have sent them a mail, I've talked to the customer care and still they haven't solved the issue. If this doesn't get resolved ASAP I am willing to raise a legal notice against the company as well as the person who has given my number to them.
                      Mar 4, 2024
                      Complaint marked as Resolved 
                      Verified Support
                      Mar 04, 2024
                      mPokket Customer Care's response                       We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                      View replies
                      We are here to assist you in every way possible & we do not condone any improper activity as it is not in line with our standard operating procedure. Please DM us your registered number & we would certainly help you.
                      Reply
                      We are here to assist you in every way possible & we do not condone any improper activity as it is not in line with our standard operating procedure. Please DM us your registered number & we would certainly help you.
                      Reply
                      We are here to assist you in every way possible & we do not condone any improper activity as it is not in line with our standard operating procedure. Please DM us your registered number & we would certainly help you.
                      Reply
                      We are here to assist you in every way possible & we do not condone any improper activity as it is not in line with our standard operating procedure. Please DM us your registered number & we would certainly help you.
                      Reply
                      We are here to assist you in every way possible & we do not condone any improper activity as it is not in line with our standard operating procedure. Please DM us your registered number & we would certainly help you.
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                        Z
                        Zahangir Alom Mozumder
                        Dec 27, 2021
                        Mar 4, 2024
                        This thread was updated on Mar 4, 2024
                        Resolved
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                        Resolved

                        Address: Silchar

                        Please contact any how
                        Apr 5, 2024
                        Complaint marked as Resolved 
                        Verified Support
                        Mar 04, 2024
                        mPokket Customer Care's response                         We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                        View replies
                        Please DM us your registered number & we would certainly help you.
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                        Please DM us your registered number & we would certainly help you.
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                        Please DM us your registered number & we would certainly help you.
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                        Please DM us your registered number & we would certainly help you.
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                          R
                          Rohit Kumar08
                          from Yamuna Nagar, Haryana
                          Dec 26, 2021
                          Mar 4, 2024
                          This thread was updated on Mar 4, 2024
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                          Resolved

                          Address: Yamuna nagar

                          Dear team I have been requesting you to change my primary device but it keeps rejecting and I have been trying this from previous one year and this mobile is belongs to me
                          Apr 5, 2024
                          Complaint marked as Resolved 
                          Verified Support
                          Mar 04, 2024
                          mPokket Customer Care's response                           Please DM us your registered number explaining your issue in detail & we would certainly help you.
                          View replies
                          We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.
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                          We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority
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                          We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority
                          Reply
                          We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority
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                            A
                            Ak1717
                            from Jaipur, Rajasthan
                            Dec 26, 2021
                            Mar 4, 2024
                            This thread was updated on Mar 4, 2024
                            Resolved
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                            Resolved

                            I'm not able to customer care. I lost my old aim card and password . My loan overdue last 2 months but I can't contact mpokket team . Because they are not provide company customer care contact nm. My complain is that I can not afford higher interest rate and higher palenty charges. Last time I pay double amount on my loan amount during covid pandemic. I'm a student who works part time job but I lost my job during pandemic. Mpokket team threaten me last time . So please mpokket team contact me as soon as possible . And settlement loan amount.because I'm not able to pay your palentys and interest . Thank you
                            Apr 5, 2024
                            Complaint marked as Resolved 
                            Verified Support
                            Mar 04, 2024
                            mPokket Customer Care's response                             We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                            View replies
                            We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.
                            Reply
                            We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.
                            Reply
                            We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.
                            Reply
                            We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.
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                              D
                              Dachina Moorthy
                              from Chennimalai, Tamil Nadu
                              Dec 24, 2021
                              Mar 4, 2024
                              This thread was updated on Mar 4, 2024
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                              Resolved

                              Address: Mylapore Chennai

                              I had requested for a loan of rs.960 on 23-dec-2021. The loan disbursal status in my app is displayed as 'processing'. I request you to please resolve the issue as the amount is not credited to my bank account.
                              Reference loan id[protected]
                              Apr 5, 2024
                              Complaint marked as Resolved 
                              Verified Support
                              Mar 04, 2024
                              mPokket Customer Care's response                               We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                              View replies
                              We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.
                              Reply
                              We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.
                              Reply
                              We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.
                              Reply
                              Hi Dachina,

                              Our team has spoken to you & we believe your concern has been resolved.
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                              Our team has spoken to you & we believe your concern has been resolved.
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                                Sivaram Subhash
                                Dec 24, 2021
                                Mar 4, 2024
                                This thread was updated on Mar 4, 2024
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                                Resolved

                                Address: Pune

                                I am not able to contact there customer care and I have been having a issue with my college id verification... Even after I send them my id they have not yet resolved the problem or contacted me for any further progress
                                Apr 5, 2024
                                Complaint marked as Resolved 
                                Verified Support
                                Mar 04, 2024
                                mPokket Customer Care's response                                 We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                                View replies
                                We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.
                                Reply
                                We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.
                                Reply
                                Our team has spoken to you & we believe your concern has been resolved.
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                                  Renix Gaming
                                  Dec 24, 2021
                                  Mar 4, 2024
                                  This thread was updated on Mar 4, 2024
                                  Resolved
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                                  Resolved

                                  Address: PS Srijan Corporate Park, Tower 1, 12th Floor, Unit No. - 1204, 2, EP & GP, Sector V, Bidhannagar, Kolkata, West Bengal 700091

                                  The Company giving loans to student and harassing him The give 8000 and take 11000 panelty charges for late returns kya koi student 11000 bharega or inke calls ki wajha se agar koi student depression me ata h to ye kya karenge... pehli baat inko right kisne dia student ko loan dene ka.. or itni panelty kyu lagana... jitna dia h utna wapas do 8000 ke 9000 bhar dega samne wala lekin 8000 ke 17540 kaha se dega btao
                                  Apr 5, 2024
                                  Complaint marked as Resolved 
                                  Verified Support
                                  Mar 04, 2024
                                  mPokket Customer Care's response                                   We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                                  View replies
                                  We do not condone any improper activity. Any improper business communication is not in line with our Standard Operating Procedure & we apologise in case you had any issues. Please DM us your registered number & we would certainly help you.
                                  Reply
                                  Please DM us your registered number & we would certainly help you.
                                  Reply
                                  Please DM us your registered number & we would certainly help you.
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                                  Our team has spoken to you & we believe your concern has been resolved.
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                                    Karthik1703
                                    Dec 24, 2021
                                    Sep 22, 2023
                                    This thread was updated on Sep 22, 2023
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                                    Resolved

                                    Loans are paid but still shows overdue in CIBIL

                                    Website: mpokket.in

                                    This is regarding the Loan that I took in mPokket on Aug 2, 2021 and Aug 7, 2021 which I completed my Payement on Sep 2, 2021 and Sep 8, 2021. I do have proofs related to the payment which I made. But in CIBIL they still show OverDue and it affects my CIBIL Score. I raised complaint on there site but no response....
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