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mPokket Complaints & Reviews

4.9
Updated: Nov 24, 2025
Complaints 1277
Resolved
1235
Unresolved
42
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mPokket reviews & complaints page 51

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R
Rahul Kumar Singh_GLA
from Mathura, Uttar Pradesh
Nov 1, 2021
Mar 4, 2024
This thread was updated on Mar 4, 2024
Resolved
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I received a call in afternoon and the executive told he is from Mpokket and then he asked me to pay a loan amount of 10000 which was taken by one of my college mate to whom i even not know properly.

They are saying you are loan guarantor and you need to pay on his behalf.

How in the world this could happen? it is affecting me mentally and i am not able to proceed to my work.

Contact no. [protected]
Apr 5, 2024
Complaint marked as Resolved 
Verified Support
Mar 04, 2024
mPokket Customer Care's response
We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
complain about them to RBI about there misconduct with all the proof you have at https://cms.rbi.org.in/cms/indexpage.html#eng
We do not condone any improper activity. Any improper business communication is not in line with our Standard Operating Procedure & we apologise in case you had any issues. Please DM us your registered number & we would certainly help you.
We do not condone any improper activity. Any improper business communication is not in line with our Standard Operating Procedure & we apologise in case you had any issues. Please DM us your registered number & we would certainly help you.
We do not condone any improper activity. Any improper business communication is not in line with our Standard Operating Procedure & we apologise in case you had any issues. Please DM us your registered number & we would certainly help you.
We do not condone any improper activity. Any improper business communication is not in line with our Standard Operating Procedure & we apologise in case you had any issues. Please DM us your registered number & we would certainly help you.
Our team has spoken to you & we believe your concern has been resolved.
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    M
    Milly Das
    Oct 31, 2021
    Mar 4, 2024
    This thread was updated on Mar 4, 2024
    Resolved
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    RePayment Issues - Students.....!!!

    Address: PS Srijan Corporate Park, Tower 1, 12th Floor, Unit No. - 1204, 2, EP & GP, Sector V, Bidhannagar Kolkata Kolkata District West Bengal India - 700091

    Respected Sir/Madam,

    This Is To Bring To Your Notice That I Have Successfully RePaid Your Loan ID :- MKD61461F7ID22438318 Of Total Amount Of Rs.2241.55/-... The Said Amount Has Been Successfully Debited From The Bank Account Including That Along With Convenience Charges Plus GST But Still It Is Showing In Yours mPokket Loan Application That Loan RePayment Has Been Failed... Bank Transactions ScreenShot And Bank Debit Amount...
    +2 photos
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    Nithin97
    Oct 30, 2021
    Mar 4, 2024
    This thread was updated on Mar 4, 2024
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    Resolved

    Address: Kolkata, West Bengal, India, 700001
    Website: MPokket.com

    I took loan from mPokket. They charged very high interest. I will pay them but I can only pay monthly 4000 only
    Apr 5, 2024
    Complaint marked as Resolved 
    Verified Support
    Mar 04, 2024
    mPokket Customer Care's response
    We are here to assist you in every way possible & we do not condone any improper activity as it is not in line with our standard operating procedure. Please DM us your registered number & we would certainly help you.
    We are here to assist you in every way possible & we do not condone any improper activity as it is not in line with our standard operating procedure. Please DM us your registered number & we would certainly help you.
    We are here to assist you in every way possible & we do not condone any improper activity as it is not in line with our standard operating procedure. Please DM us your registered number & we would certainly help you.
    We are here to assist you in every way possible & we do not condone any improper activity as it is not in line with our standard operating procedure. Please DM us your registered number & we would certainly help you.
    We are here to assist you in every way possible & we do not condone any improper activity as it is not in line with our standard operating procedure. Please DM us your registered number & we would certainly help you.
    Our team has spoken to you & we believe your concern has been resolved.
    Our team has spoken to you & we believe your concern has been resolved.
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      Amrutha unachagi
      Oct 29, 2021
      Mar 4, 2024
      This thread was updated on Mar 4, 2024
      Resolved
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      Address: Bangalore

      I have paid my due before the due date but in status its showing there is an due
      Loan id:MKD5C96119ID21401203
      Transaction id T2110291747491777374961
      Please check once and update
      Apr 5, 2024
      Complaint marked as Resolved 
      Verified Support
      Mar 04, 2024
      mPokket Customer Care's response
      We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
      We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
      Please do let us know of a proper time when we can call & speak to you.
      We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
      Our team has spoken to you & we believe your concern has been resolved.
      Our team has spoken to you & we believe your concern has been resolved. Kindly mark the complaint as resolved.
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        C
        Cpyogi
        from Deoli, tonk, Maharashtra
        Oct 29, 2021
        Mar 4, 2024
        This thread was updated on Mar 4, 2024
        Resolved
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        Address: Deoli tonk

        Sir mere phone me app work ni kr rha hai or na hi dusre device me permission de rha hai sir muje loan ki jrurt h urgent diwali aa rhi hai sahi se nikl jayegi sir dekho loan dilao ap koi link bhjo jisse me loan recive kr saku plzzz apki badi mehrbani hogi my nub. [protected]
        Apr 5, 2024
        Complaint marked as Resolved 
        Oct 29, 2021
        Updated by Cpyogi
        [protected]
        Verified Support
        Mar 04, 2024
        mPokket Customer Care's response
        We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
        Please DM us your registered number & we would certainly help you.
        Please DM us your registered number & we would certainly help you.
        Please DM us your registered number & we would certainly help you.
        Please DM us your registered number & we would certainly help you.
        Our team has spoken to you & we believe your concern has been resolved.
        Helpful
        1 other people found this review helpful
        1 found this helpful
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          Chowdhary*7*7
          from Jaipur, Rajasthan
          Oct 28, 2021
          Mar 4, 2024
          This thread was updated on Mar 4, 2024
          Resolved
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          Resolved

          I have already paid all my loans then to it shows active on my cibil report till now and its been more than 6 days I have not received proper reponse from team. Contact Num:[protected]
          Apr 5, 2024
          Complaint marked as Resolved 
          Verified Support
          Mar 04, 2024
          mPokket Customer Care's response
          We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
          We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.
          We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.
          We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.
          We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.
          We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.
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            C
            Chandu83768
            Oct 26, 2021
            Sep 29, 2023
            This thread was updated on Sep 29, 2023
            Resolved
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            Resolved

            Maine loan 2021 April m Liya tha aur repayment June 2021 m krni thi lekin lockdown m koi job nhi Milne k kaaran m loan nhi de paaya aur ab mere upr high interest rate lga KR 19238 KR diya h..aap meri help kre aur btaye ki Kaise ab solve ho ga meri pdhaiii barbad ho rhiii h
            +2 photos
            Aug 10, 2023
            Complaint marked as Resolved 
            Our team has spoken to you & we believe your concern has been resolved
            Our team has spoken to you & we believe your concern has been resolved
            Our team has spoken to you & we believe your concern has been resolved.
            Our team has spoken to you & we believe your concern has been resolved.
            Our team has spoken to you & we believe your concern has been resolved.
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              D
              Deep446
              from Jalandhar, Punjab
              Oct 22, 2021
              Sep 22, 2023
              This thread was updated on Sep 22, 2023
              Resolved
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              Dear Sir/Mam
              I have taken loan from your company and was unable to pay because of medical emergency going with me till now and i have email you several times that am ready to pay the principal amount please remove my late fees charges so i can pay easily but you not respond me on that and now you have sent me legal notice on my address which is not good as its fraud as every bank or nbfc remove late fees charges when customer wants to settlement or agrees to pay principal amount then why your company cant remove it.
              Oct 23, 2023
              Complaint marked as Resolved 
              Verified Support
              Sep 22, 2023
              mPokket Customer Care's response
              Our team has spoken to you & we believe your concern has been resolved.
              Please DM us your registered number & we would certainly help you.
              Please DM us your registered number & we would certainly help you.
              Please DM us your registered number & we would certainly help you.
              Please DM us your registered number & we would certainly help you.
              Helpful
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              2 found this helpful
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                S
                Supreetmk
                from Hubli, Karnataka
                Oct 18, 2021
                Mar 4, 2024
                This thread was updated on Mar 4, 2024
                Resolved
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                Website: mpokket.in

                Hi I have been using M-pokket application for loans and repaying regularly with interest. i just found they are collecting all my data like messages contacts phone history and This is totally wrong and against the rule. Please help me get rid of this. I re paid regularly and got scammed.
                +1 photos
                Apr 5, 2024
                Complaint marked as Resolved 
                Verified Support
                Mar 04, 2024
                mPokket Customer Care's response
                We are here to assist you in every way possible & we do not condone any improper activity as it is not in line with our standard operating procedure. Please DM us your registered number & we would certainly help you.
                I have a just raised a complaint saying the same. They must provide an option to delete the data and account if the user needs that. But they don't have one. Try emailing their customer service.
                We are here to assist you in every way possible & we do not condone any improper activity as it is not in line with our standard operating procedure. Please DM us your registered number & we would certainly help you.
                We are here to assist you in every way possible & we do not condone any improper activity as it is not in line with our standard operating procedure. Please DM us your registered number & we would certainly help you.
                We are here to assist you in every way possible & we do not condone any improper activity as it is not in line with our standard operating procedure. Please DM us your registered number & we would certainly help you.
                We are here to assist you in every way possible & we do not condone any improper activity as it is not in line with our standard operating procedure. Please DM us your registered number & we would certainly help you.
                Our team has spoken to you & we believe your concern has been resolved.
                Our team has spoken to you & we believe your concern has been resolved.
                Helpful
                1 other people found this review helpful
                1 found this helpful
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                  N
                  Nemachandran
                  Oct 18, 2021
                  Mar 4, 2024
                  This thread was updated on Mar 4, 2024
                  Resolved
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                  Resolved

                  Address: PS Srijan Corporate Park, Tower 1, 12th Floor, Unit No. - 1204, 2, EP & GP, Sector V, Bidhannagar, Kolkata, West Bengal 700091
                  Website: mpokket.com

                  Hi this is Nemachandran I have taken a loan in a app called mpokket during lockdown days and I usually pay it at the correct time but due to some personal and job loss I'm not able to pay my later loans and because of that those app agents are abusing me with words and blackmailing and torturing me with tha video and documents submitted I'm not able to handle the pressure which is giving me second thoughts. Please do help me out.
                  +3 photos
                  Apr 5, 2024
                  Complaint marked as Resolved 
                  Verified Support
                  Mar 04, 2024
                  mPokket Customer Care's response
                  We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                  Hi bro, did ur problem get resolved?, plz reply on krishna120896.[protected]@gmail.com
                  We are here to assist you in every way possible & we do not condone any improper activity as it is not in line with our standard operating procedure. Please DM us your registered number & we would certainly help you.
                  We are here to assist you in every way possible & we do not condone any improper activity as it is not in line with our standard operating procedure. Please DM us your registered number & we would certainly help you.
                  We are here to assist you in every way possible & we do not condone any improper activity as it is not in line with our standard operating procedure. Please DM us your registered number & we would certainly help you.
                  We are here to assist you in every way possible & we do not condone any improper activity as it is not in line with our standard operating procedure. Please DM us your registered number & we would certainly help you.
                  Our team has spoken to you & we believe your concern has been resolved.
                  Helpful
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                    D
                    dheerajchoudhary
                    from udhampur, Jammu and Kashmir
                    Oct 17, 2021
                    Sep 21, 2023
                    This thread was updated on Sep 21, 2023
                    Resolved
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                    Resolved

                    Primary device change

                    Address: village Garnai, Post Office Garhi, Udhampur

                    Kindly approve my request for change primary device . RIGISTERED NO. [protected], as i have changed my old phone (LENOVO K8) and purchased a new phone of XIOMI Redmi Note 10S M2101K7BI.
                    Kindly approve my request of changing primary device as i m not able to take loan.
                    Please do the needful as soon as possible ....
                    Helpful
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                    83 found this helpful
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                    T
                    tina leslie
                    Oct 16, 2021
                    Mar 4, 2024
                    This thread was updated on Mar 4, 2024
                    Resolved
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                    Resolved

                    Address: 11-5-507 redhills, Hyderabad., Lighthouse, Lighthouse

                    I am complaining about one of your team member you treated a girl in a very wrong mannee and threatened me saying if I don't pay the amout he will leak my video in social media or he will send me and my family ro jail
                    Apr 5, 2024
                    Complaint marked as Resolved 
                    Verified Support
                    Mar 04, 2024
                    mPokket Customer Care's response
                    We are here to assist you in every way possible & we do not condone any improper activity as it is not in line with our standard operating procedure. Please DM us your registered number & we would certainly help you.
                    We do not condone any improper activity. Any improper business communication is not in line with our Standard Operating Procedure & we apologise in case you had any issues. Please DM us your registered number & we would certainly help you.
                    We do not condone any improper activity. Any improper business communication is not in line with our Standard Operating Procedure & we apologise in case you had any issues. Please DM us your registered number & we would certainly help you.
                    We do not condone any improper activity. Any improper business communication is not in line with our Standard Operating Procedure & we apologise in case you had any issues. Please DM us your registered number & we would certainly help you.
                    Our team has spoken to you & we believe your concern has been resolved.
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                      Chetu@12
                      Oct 16, 2021
                      Mar 4, 2024
                      This thread was updated on Mar 4, 2024
                      Resolved
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                      Resolved

                      Address: PS Srijan Corporate Park, Tower 1, 12th Floor, Unit No. - 1204, 2, EP & GP, Sector V, Bidhannagar, Kolkata, West Bengal 700091
                      Website: Mpokket.in

                      Mpokket Doing I'llegal work they Hacked my phone and access my phone contacts number and now they are calling to my family and friends to recovery money without my permission how can they call to my family and friends they just have call on reference number but they are calling and Harassing to my people how can they provide my personal information to third party Recovery Agency
                      +3 photos
                      Apr 4, 2024
                      Complaint marked as Resolved 
                      Verified Support
                      Mar 04, 2024
                      mPokket Customer Care's response
                      We are here to assist you in every way possible & we do not condone any improper activity as it is not in line with our standard operating procedure. Please DM us your registered number & we would certainly help you.
                      We do not condone any improper activity. Any improper business communication is not in line with our Standard Operating Procedure & we apologise in case you had any issues. Please DM us your registered number & we would certainly help you.
                      We do not condone any improper activity. Any improper business communication is not in line with our Standard Operating Procedure & we apologise in case you had any issues. Please DM us your registered number & we would certainly help you.
                      We do not condone any improper activity. Any improper business communication is not in line with our Standard Operating Procedure & we apologise in case you had any issues. Please DM us your registered number & we would certainly help you.
                      We do not condone any improper activity. Any improper business communication is not in line with our Standard Operating Procedure & we apologise in case you had any issues. Please DM us your registered number & we would certainly help you.
                      Our team has spoken to you & we believe your concern has been resolved.
                      Our team has spoken to you & we believe your concern has been resolved.
                      Helpful
                      7 other people found this review helpful
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                        Sharmi Venkat
                        Oct 16, 2021
                        Sep 29, 2023
                        This thread was updated on Sep 29, 2023
                        Resolved
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                        Mpokket team,

                        Please approve

                        My mobile number is [protected].. previously I was using samsung phone now I got new mobile..I want to get a new loan kindly approve and please take necessary action..I am trying to contact by customer care number but no response from your side..I am waiting for 1 week ..please approve my primay device as vivo
                        Aug 11, 2023
                        Complaint marked as Resolved 
                        Resolved
                        Please DM us your registered number & we would certainly help you.
                        We are happy to address and resolve your concern.
                        We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                        Our team has spoken to you & we believe your concern has been resolved.
                        Our team has spoken to you & we believe your concern has been resolved.
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                          Sharmi Venkat
                          Oct 16, 2021
                          Sep 29, 2023
                          This thread was updated on Sep 29, 2023
                          Resolved
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                          Resolved

                          My mobile number is [protected].. previously I was using samsung phone now I got new mobile..I want to get a new loan kindly approve and please take necessary action..I am trying to contact by customer care number but no response from your side..I am waiting for 2 days ..please approve my primay device as vivo
                          Oct 16, 2021
                          Complaint marked as Resolved 
                          My mobile number is 7010218752.. previously I was using samsung phone now I got new mobile..I want to get a new loan kindly approve and please take necessary action..I am trying to contact by customer care number but no response from your side..I am waiting for 2 days ..please approve my primay device as vivo
                          We are happy to address and resolve your concern.
                          My mobile number is [protected] previously I was using redmi note7 pro phone now I got new mobile..I want to get a new loan kindly approve and please take necessary action..I am trying to contact by customer care number but no response from your side..I am waiting for 2 days ..please approve my primay device as redmi 7A
                          Our team has spoken to you & we believe your concern has been resolved.
                          Our team has spoken to you & we believe your concern has been resolved.
                          Helpful
                          6 other people found this review helpful
                          6 found this helpful
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                            Sharmi Venkat
                            Oct 16, 2021
                            Sep 22, 2023
                            This thread was updated on Sep 22, 2023
                            Resolved
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                            Resolved

                            Hi sir

                            My mobile number is [protected].. previously I was using samsung phone now I got new mobile due to samsung was dead ..I want to get a new loan..and I changed many times primary device as vivo via mpokket app and I gave explanation but no response from your side kindly approve and please take necessary action..I am trying to contact by customer care number but no response from your side..I am waiting for 2 days ..please approve my primay device as vivo

                            We are the regular customer of mpokket

                            Kindly help and approve request

                            Approve Vivo V2059

                            Regards,
                            Priyanka.v
                            Aug 11, 2023
                            Complaint marked as Resolved 
                            Resolved
                            We are happy to address and resolve your concern.
                            We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                            Our team has spoken to you & we believe your concern has been resolved.
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                              Sahil Verma_LE 210
                              Oct 15, 2021
                              Mar 4, 2024
                              This thread was updated on Mar 4, 2024
                              Resolved
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                              Resolved

                              Address: Teh balh mandi hp

                              Please unblock my account sir
                              Apr 4, 2024
                              Complaint marked as Resolved 
                              Verified Support
                              Mar 04, 2024
                              mPokket Customer Care's response
                              We are here to assist you in every way possible & we do not condone any improper activity as it is not in line with our standard operating procedure. Please DM us your registered number & we would certainly help you.
                              Please DM us your registered number & we would certainly help you.
                              Please DM us your registered number & we would certainly help you.
                              Our team has spoken to you & we believe your concern has been resolved.
                              Our team has spoken to you & we believe your concern has been resolved.
                              Helpful
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                                Rawgu
                                Oct 5, 2021
                                Mar 4, 2024
                                This thread was updated on Mar 4, 2024
                                Resolved
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                                Resolved

                                I have applied for a loan in this app. The loan amount has been disbursed but i haven't recieved in my bank account. So please fix this issue the loan amount was 1000
                                +1 photos
                                Apr 5, 2024
                                Complaint marked as Resolved 
                                Verified Support
                                Mar 04, 2024
                                mPokket Customer Care's response
                                We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                                Please DM us your registered number & we would certainly help you.
                                Please DM us your registered number & we would certainly help you.
                                Please DM us your registered number & we would certainly help you.
                                Our team has spoken to you & we believe your concern has been resolved.
                                Our team has spoken to you & we believe your concern has been resolved.
                                Helpful
                                8 other people found this review helpful
                                8 found this helpful
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                                  Pavan Anup
                                  Oct 5, 2021
                                  Mar 4, 2024
                                  This thread was updated on Mar 4, 2024
                                  Resolved
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                                  Resolved

                                  Address: Krishnarajapura thanda thokalahalli post office gowribidanur taluk chickaballapur district

                                  How can I pay the repayment in mpokket lossing mobile number
                                  Apr 4, 2024
                                  Complaint marked as Resolved 
                                  Verified Support
                                  Mar 04, 2024
                                  mPokket Customer Care's response
                                  Please DM us your registered number & we would certainly help you.
                                  Please DM us your registered number & we would certainly help you.
                                  Please DM us your registered number & we would certainly help you.
                                  Our team has spoken to you & we believe your concern has been resolved.
                                  Helpful
                                  1 other people found this review helpful
                                  1 found this helpful
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                                    Venu Ramisetty
                                    Oct 4, 2021
                                    Sep 22, 2023
                                    This thread was updated on Sep 22, 2023
                                    Resolved
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                                    Resolved

                                    I paid my due on 03/10/2021 but still it was showing due and adding penalty
                                    Please solve this issue
                                    Aug 22, 2023
                                    Complaint marked as Resolved 
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