[Resolved]  Mpokket — False loan and Harassed me and my family , privacy data theft

Address:PS Srijan Corporate Park, Tower 1, 12th Floor, Unit No. - 1204, 2, EP & GP, Sector V, Bidhannagar, Kolkata, West Bengal 700091
Website:mpokket.in

Dear Sir/Mam,

I'm Monisha Sarkar. I took the loan amount 2000 rs. on 24/06/2020 and after take the loan they gave me a contract note along with loan amount & repay details. But after few days suddenly I noticed that two new loan have shown in mPokket loan app ( 2400 & 1200). I thought that there was technical glitch on the app. Then several time I tried to contact support team, but not any kind of response from their side. 1st loan I missed because I'm not able to repay the loan due to financial crisis in lock down period. After few days, they started call repeatedly me day & night. first my conversation with company representative i came to know that two loans not technical glitch this is real and I'm responsible repay this loan amount 3600 Rs. right after i check my email & bank statement but i not find any email or contract note & any kind of transaction regarding these two loan(3600 Rs.). I decided not pay my first loan as long as they waive off my two false loan.day after day they increase call and abuse and threaten me they told " either you pay loan neither your private call & chat leaked in public and called your relative & friends for your defamation ". after I came to know they accedes my phone and my privet data and misuse it. that is the clearly against law of land also its criminal offence Under IT Act.beside the loan interest day by day increase rapidly without any Law or any kind of percentage. first of week penalty 4 Rs. day after 100 Rs. after six months i saw my loan amount 11000 Rs. along with loan interest first of my loan amount 2000/- ( this loan amount i received ). last two loan amount 2400, 1200/- (this loan amount i not received) so i think you understand how much i pay for this interested. till now i not pay my loan amount because i received only 2000 Rs. rest of 3600 Rs.not received my account and i not apply for any kind of loan how can i get this loan. every time i asked the mpokket representative what your doing is not legal. he/she told me our company already registered with RBI, and government allowing doing this . after i doing some research i found this company totally lie they not registered with RBI.

lastly i say one thing they doing illegal and unethical & behavior like a animal. thous all the thing doing front the government & legal system. they trap a poor man in their loan cycle and utilized their innocency for their profit. I hope some actions taken by government this type of fraud company, public awareness not only thing to do .
some E-mail snapshot received by Mpokket attached below

Thanks for advance I hope my problem is resolved as soon as possible.
Your Sincerely,
Monisha Sarkar
+1 photos
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Oct 31, 2023
Complaint marked as Resolved 
Verified Support
Sep 06, 2023
mPokket Customer Care's response
We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
Verified Support
Sep 29, 2023
mPokket Customer Care's response
We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
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We do not condone any improper activity. Any improper business communication is not in line with our Standard Operating Procedure & we apologise in case you had any issues. Please DM us your registered number & we would certainly help you.
We do not condone any improper activity. Any improper business communication is not in line with our Standard Operating Procedure & we apologise in case you had any issues. Please DM us your registered number & we would certainly help you.
We do not condone any improper activity. Any improper business communication is not in line with our Standard Operating Procedure & we apologise in case you had any issues. Please DM us your registered number & we would certainly help you.
We do not condone any improper activity. Any improper business communication is not in line with our Standard Operating Procedure & we apologise in case you had any issues. Please DM us your registered number & we would certainly help you.
We do not condone any improper activity. Any improper business communication is not in line with our Standard Operating Procedure & we apologise in case you had any issues. Please DM us your registered number & we would certainly help you.
We do not condone any improper activity. Any improper business communication is not in line with our Standard Operating Procedure & we apologise in case you had any issues. Please DM us your registered number & we would certainly help you.

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