MRF Tyres Complaints & Reviews

I have to file complaint against mrf dealer and the defective product viz. Tube. On 25/26.05.2019 i wrote on official website of mrf to provide me e mail address of competent authority of mrf, after that talked 4 times on customer care toll free number cumulatively on 27.05.2019 and 2.05.2019 but no one responded. Even after talking with customer care representative the email address or the link of the competent officer of mrf is not provided to me proves and explains that mrf does not want to give receipt of acknowledgement of complaint. My complaint in written form is ready from 24.05.2019 but the filing of complain is getting delayed because email adress of competent authority or the section looking complaints of customers is not provided. Is this not a nonsense of mrf with request to provide the mail address of the competent authority who deals about complains in mrf for mrf two wheeler tube section and mrf dealer on aurangabad-jalna highway.

Sir,
I have purchase in nov'2018 a mahindra marazzo m6 with mrf tyre fitted. However, one of tyre has been burst due to manufacturing defect. This type of performance of mrf tyre is not seen earlier.
Hence, you are requested to kindly look into the matter
Date of incident:02.05.2019
Mobile no.[protected]
Vehicle number:up 16 bz 5261
Email id:[protected]@ntpc.co.in

Hello mrf
I am shuvam panda from bhubaneswar. I have a tyre that is only 3 months o[censored]sed. Tyre is completely new, grooves are as it is. My tyre is swollen from center, when i submit for approval, i get a message that approval was denied (Accept number[protected], sl. No. - 3810). Tyre is completely as it is. It was there as step-in tyre. Used only for 3 months. Kindly consider the situation. I am submitting all the details as attachment.

Waiting for a approval

I am karthik from ariyalur had bought 10.00*20 tyre from gokulavinayagar tyres, ariyalur .tyre condition is 80% and it got bursted before a weak. It was so disappointed for me and also claim is also rejected.
The tyre got bursted at the joint in its interrior.
Then how the tyres can be rejected for the claim.
If the claim is rejected i will go to consumer court.
I need the immediate reply from mrf tyre.

Hello sir,
This is subhasis, i have purchased a royal enfield signals edition, which has a stock of mrf zapper tyre.. After riding the bike atleast 7-10 days, i noticed their is a crack on rear tyre, i talked this to royal enfield showroom.. But they told to contact with mrf, by giving me a letter head.. To change it.. I contact to nearby mrf dealer but he haven’t changed yet..
However after purchasing such a costly bike if i found any defective in tyre, it should be have to be changed.. But the dealer haven’t changed..
It directly proves only for one tyre company is destroying their goodwill, i never expect this thing from mrf..

Subhasis das.
Cntct-[protected]
[protected]@gmail.com

Dear team,

I left a tyre of mrf company in ponta sahib at mrf store size 135-70r1265s zec under no.[protected]Si. No. 0814) on date 8th april 2019. I received confirmation of registering on date 10th april 2019 in message on my registered mobile no [protected].in which i got a contact number[protected]. I tried many times that number but it was not in service.
The problem is that yesterday i received another message, in which you are demanding rs. 560/-,
I want to know why you are demanding that amount while my car tyre blast in running car on a very good road from udaipur (Rajasthan) to ajmer highway with 60 -70 speed. My car is tata nano number dl5cg3240. It is a new one tyre. Even though the all wire of tyre had broken and air was inside tyre otherwise i got accident.
Please rectify me, why you are demanding that amount without asking actual problem.

I have video of same time when tyre was blast.

Please provide me full claim asap, it is not my fault.

I emailed them but they didn't reply me till yet.

—

Thanks & regards
@*@

Harvendra singh
Mobile: (+91) [protected], [protected]
Email id harvendrasingh. [protected]@gmail.com

Dear sir,
This is to inform that i was purchase two pcs tyre 700-15 slg50lv as on date 01.03.19 from m/s dutta tyres, sainthia west bengal. After purchase when setting with my lorry then we notice that one tube was defect. I submit this tube for exchange but they are not agree to change.

Kindly solve the problem.

Thanking you
Baban bhandary
Branch manager
Shanthi fortune (India) pvt ltd
Contact-[protected]
Mail [protected]@shanthifortune.com

I want to share my worst experience with mrf dealer and complain officer in mrf training center in guindy chennai.
At 2pm, i reached mrf dealer in pergundi padamavati.. With tyre issue facing uncomfortable while driving. Due to existint customer in queue.. My car was attended at 3.30pm.. Technician advised that one tyre has bulged so advised to got to mrf training center at guindy 10km away. Complain officer will immediatley inspect and replace it. I reached at 4 pm, complain officer first didnt agree to inspect as there is pending work which will finish at 5.30 so requested me to go again further 10km at gopalpuram mrf office. I denied as for office.. And gundy already 25 km journey done.. Requested him to please attend it or atleast check tyre.. He asked from which state you belong... I didnt answer him.. Did first preliminary check and said cannot see bulge so asked me to call senior technician.. Who didn't answer my call but spoke to complain officer... Again waited 1 hr.. My car went to work shop at ramp.. He inspected again and said backside both tyre is wobbling do issue is wheel balancing and not with tyre... Asked me to go back to same 10 km pergundi mrf dealer do wheel balancing and rotate tyre... Requested him to do at same place but was denied the service as.. That center 3 machine available is only for mrf company.. Didnt trust him. But had no choice.. Went back and reached mrf dealer at 6.39 pm.. Technician did inspect and wheel balancing and found one tyre 105 g is used and as per comments as bulge issue... Wheel balancing cannot be so much... I felt like harrasment.. Pathetic service from last 6 hours... Big brand name... Share price 20000... Customer service 0 zero...
Finally devi madam in dealer office.. Called district manager of mrf and he asked to raise complain and leave tyre there.in dealer place and from there it will be sent to guindy office for inspection. I was lost in the whole process of mrf dealing with customer.. I have no words...

Sir, my new car (Celerio x) tubeless tyre got damaged within 5 days of purchase of new car...
The showroom people (Pratham motors, hsr layout, bangalore) and service persons refused to take the responsibility...
Sir, r the tyres so low in quality that it got damaged within 5 days...?
I request you to kindly exchange the tyre.
Praveen pandey
[protected]

Hi,

I have given my fz rear bike tyre for claim but without any notice they said it's not manufacturing defect while calling cx care number they have given engineer number for queries you can call him they said but from yesterday ie 2apr 2019 am trying he is not picking the phone this is the response you will give to the customer very worst service from the reputed firm like mrf. The number which i get from customer care is [protected]

I had purchased a new car honda amaze vx on 10th feb-19 which had mrf tyres zvtv 175/65r15 84t a2 tl of 51/2018 manufacture.

While driving on dnd expressway (Noida to delhi) on 27-feb-19, the left rear tyre of the car had inexplicably burst. There was a long cut on the side wall of the tyre. The tyre was deposited with your noida sector-16 dealer under complaint no.[protected]Sl. No.5118) for replacement cfd ref. No 25643.

However, i am surprised to receive message by sms from mrf stating that my replacement claim has been denied as manufacturing defect was not found.

This is highly strange and uncalled for from a company of your reputed. The tyre had a non-uniform cut on the side, which could not have happened because of some sharp object piercing through it. It was the main expressway and there are no metal implants on the road against which the tyre could have come in contact with. As such, there is no question in my mind that the tyre had burst only and only because of inferior quality of the product and total lack of supervision of quality at mrfs end.

You are advised to review this case and arrange for immediate replacement of the tyre to restore faith in mrfs credibility as a reputed tyre manufacturer.

Hi, my name is raju gohain. I have purchased a new yamaha bike fzs from dibrugarh dealer name yamaha world. But after 7 months i found that the rare tyre got damaged. Like bubbles in the side of the tyre. As instructed i approach the dealer and they are not supportive last 2 months. Please help me as i am very much fed-up of the situation. My contact number is [protected]

I was purchased two mrf tyres form manish tyres sector – 20 dwarka new delhi 110075 on 6 sep, 2018. I was not drives my car more than 1000 km when i found the defect in one tyre. I was contact the dealer but he refused to submitted the tyre and misbehave with me. I was contact your customer care and logged a complaint against the dealer (Complain no. 165624). When he know about i logged a complaint against he begged me to submitted the tyre on shop.
He examined the tyre and mention in submitted slip (Tyre air and cracking). This is clearly seen by anybody. But i received the message my claim is rejected because mrf not found any manufacture defect. Your report is mention “external damage on tyre due to tyre running over some sharp external object”. This is completely kidding with customer, because half type is cracking. How can possible half type damage due to sharp external object?
I have logged a complaint on 02/03/2019 till that you have not contact properly with me. I am completely dissatisfied with your services. I will be planned buy two more tyres from mrf in future but i don’t like to purchase any product form that company which making fool to the customer and not taking any initiative to short the customer curies. I thought i waste my money for your company. Quality of tyre is very poor because tyre was cracking within 4 months.
You were not contact properly to customer. Your inspection report is not defined anything about the infection criteria which your follow in test the tyre. Is that your company follow iso st please have a look and short out of my problem as soon as possible.
Regards,
Lokesh kumar

I was purchased two MRF tyres form Manish Tyres Sector – 20 Dwarka New Delhi 110075 on 6 Sep, 2018. I was not drives my car more than 1000 Km when I found the defect in one tyre. I was contact the dealer but he refused to submitted the tyre and misbehave with me. I was contact your customer care and logged a complaint against the dealer (Complain No. 165624). When he know about I logged a complaint against he begged me to submitted the tyre on shop.
He examined the tyre and mention in submitted slip (Tyre Air and Cracking). This is clearly seen by anybody. But I received the message my claim is rejected because MRF not found any manufacture defect. Your report is mention “External damage on tyre due to tyre running over some sharp external object”. This is completely kidding with customer, because half type is cracking. How can possible half type damage due to sharp external object?
I have logged a complaint on 02/03/2019 till that you have not contact properly with me. I am completely dissatisfied with your services. I will be planned buy two more tyres from MRF in future but I don’t like to purchase any product form that company which making fool to the customer and not taking any initiative to short the customer curies. I thought I waste my money for your company. Quality of tyre is very poor because tyre was cracking within 4 months.
You were not contact properly to customer. Your inspection report is not defined anything about the infection criteria which your follow in test the tyre. Is that your company follow ISO Standard or not?
Please have a look and short out of my problem as soon as possible.

Hi,

I am a loyal mrf customer and this time i had a really bad experience with mrf exclusive dealer located in bardoli.

Bardoli, district - surat have a mrf exclusive dealer named:- dev tyres.
I called him and asked for a specific tyre size that is being - 4.50 x 10 savari.

He clearly denied that he do not have that size of tyre available in stock.
Later after 10 minutes i spoke to one of my friend who runs a garage for three wheeler and he informed me that i can get this tyre from dev tyres. So i informed him that dev tyre denied and said he do not have it in stock.

At the same time my friend called dev tyre and asked for the same size of tyre. He immediately said yes he have and that he can sale the tyre at 2075/-.
I saw my advantage as it was relatively cheap rate then other mrf dealer so i asked my friend to purchase it for me from dev tyre and gave him the money. My friend went their and came with tyre in just 10 minutes.

I called dev tyres on this number :[protected]

I own a tata hexa. One tyre gets flat within a week eventhough its not punctured and the valve too is intact. There is no air leakage between the tyre and alloy wheel. I have checked the tyre many a times but no puncture detected. I have taken out the wheel and immersed in water tank to find out puncture but in vain. The running of my car is just 14000 kms and no signs of wear n tear noted.

I want my fz-s rear tyre having rto number - od05ah2857 oe tyre as soon as possible as my bike is much required to me. I claimed it at the nearest dealer point swarna tyres, gadhichak, jagatsinghpur. As i see the dealer where i claimed for my tyre haven't take attention towards it so i kindly requested to the mrf tyres limited to claimed my tyre as soon as possible because i am a service holder without bike doing my service affects a more.

Respected sir/madam

With due respect i beg to state that following few lines for your kind consideration please.

I had purchased four (4) new mrf tyres having dimension 185/65/r14 vide bill serial no 481 dated 21/01/2017 from mrf dealer that is satnam tyres opp sabzi mandi, ferozepur road,... Faridkot, (Punjab) for my chevrolet sail sedan car.

Sir at the time of purchasing dealer told me that the tyres are new and only one month old but the manufacturing year of above tyres is 2013. And the same sale to me in january 2017 with 5 (Five years) guarantee. He also assured me that if any problem arises then he will replace the same. Now the tyre are totally dry and hard after run approximately 14000-km only. Due to hardness of tyres, they are not in its proper shape due to which it creates problem of sound when car runs.

I believe in mrf company, therefore i requested you to please look into the matter and give me a favourable response and replace the tyres without any charges as i believed on dealer which is totally fake. I am also sending you a copy of bill. Hope a positive response from you

With warm regards
Kawaljeet singh (Mob[protected]
Gurmej singh sandhu (Mob[protected]

I am writing to inform you, that recently i have purchased a tyre from one of your dealerships and they sold it with 3years warranty. But after 3months of purchasing, i started having issues with the tyre every time. I told them they said no problem, they will refund it or they will replace it.
Now he refused to refund it clearly and wants me to pay again for a replacement. He gave me a receipt for a refund, ask me to keep it with myself.

I am from jaipur and my name is abhilasha soni. And vehicle no. Is rj14 5648.
And the name of the dealership is "sharma tyre centre".
The their address is " tagore nagar square near dcm ajmer road jaipur 302019.
My contact no is [protected].
Receipt no 52723.

Mrf rev 140/60 y one year old and sent for warranty claim such no id r[protected] and r[protected]... I have marked the place where the bubbles has happened.. But the company has makered some where and rejected my claim... All they responsed very late and i left my bike more than a month used to go by bus to my work place waited for the claim and final they rejected without any reason of rejection