MTS / Sistema Shyam TeleServices [SSTL] Complaints & Reviews

5 yrs. Back i had cancelled data card taken from mts which was used for just 3months max. At the time of cancellation, the whole bill was settled. After one year they sent one bill saying there is a balance of payment so cleared that also. But still today also 8/8/2016 they r sending advocate notice and mail saying there is a balance to pay. Fed up

Dear sir,
with due respect i like to inform you that I am a regular customer using Mblaze Dingle with the number [protected] but for last few months it is unused as whenever I connects the dongle it shows 1X error and unable to connect the internet. I went to MTS store at Jamnagar but the service person was unable to detect the problem further I have sent the device through agent to Rajkot office but again it returned back with no correction. I therefore request you to kindly guide on this matter
Thanks

Kapil sata
[protected]
jamnagar gujarat

Dear Friends,
i buy MTS DATA CARD LAST 2 MONTHS BEFORE
NUMBER IS : [protected]
by misstake i recharge Rs.1000 in my datacard for INTERNET, BUT ACTUAL RECHARGE WAS RS.999/-
I CALL TO CUSTOMER CARE support but they REFUSED AND SAID "WE ARE HELPLESS, CAN`T DO ANYTHING"
Rs.999 we get 20 Gb data but in Rs.1000 i will get only 300MB data.
what the hell off this..
JYADA PAYMENT KARNE KE BAAD KAM SE KAM 20 GB NA TOH 10GB HE DATA PROVIDE KARDO. MAGAR THEY REFUSED..
Fraud COMPANY MTS.
whrn i pay rs.1000 replace of Rs.999, why i suffer more then in this care. is this good..???
TOTAL FAKE MTS COMPANY. DO NOT NEVER BUY ANY PRODUCT OF MTS.

Hi Team

I bought this mts data card and since the day i have started using it it is giving me pathetic speed, it gives .15mbps download speed and .45mbps the upload speed. i have been calling the customer care department several times but i guess it is the worst experience i have had with any customer service industry. secondly i have been told that call back will be arranged by concerned department and then call comes and i was asked where are you using this data card on my replying in Ghaziabad call gets disconnected and call back is never received.

So its a request that either sort my issue or i will stop using it and wont allow any one of my friends and family to use it ateast.

Regards
Ankit dixit
City manager
Arvind internet limited

I have complained to mts customer care about the speed issue even there are high speed data in my account on 24th july.
Complaint no is : july/3150
Datacard number : [protected]
But seems they will resolve my issue on the 1st august. There are 8 days gaps during the solution process. I am not satisfy with their service. And they send me the full amount of bill. But i have not able to use any data during these 8 days. So i sent an email for the waiver that 8 days amount from my bill. But they are not agree with that.
I am not satisfy with their answer.
So i want to disconnect post paid data card services of number [protected]. From next time onwards i dont want any bill generation for this number. Otherwise i have to go to consumer court.
Regards,

I have purchased one WI FI data card of MTS on 16-Aug-16.From 1-Aug-16, the device stopped function and on calling Customer Care, I was told that the device is manufactured by LAVA and I need to contact with LAVA only, and MTS cannot provide any support.I was told the same thing on visit to MTS Service Centre in my locality.
I have not purchased the the product from LAVA and was also not informed at the time of purchase that MTS would not take any responsibility in case of any defect.
I have emailed the same to customer care email id of both MTS and LAVA on 2-Aug-16, and none of them have replied.
I was also prepared to pay for a new data card, but the same was refused stating that MTS is merging with Reliance, so no new data cards are sold.
The customer care address of LAVA is also not located very nearby for me two travel down to submit one day and take back another day after repair.

The Data Card Details :
Model : DF800i
S/N : [protected]
MAC : FCDD550C4E16
MEID A1000039ABDC96
IMSI [protected]
MDN [protected]
Circle - Kolkata (West Bengal)
Date of Purchase - 16-Aug-16.

I was using MTS internet service for my personal use at home. As I was proceeding to my son's place abroad I have given a request to Customer care to terminate my service during the month of May 2016. As the billing cycle was going on made the complete payment for the month in June 2016. But the customer care representative was not ready to accept my request and repeatedly insisting to give the connection to any of family member or friends. This is not a right procedure and requested to cancel the service. Again he was insisting to opt for prepaid connection with very nominal charges and no formalities are required. Accordingly I have visited the customer service center at Bharuch in May 2016. But to the surprise they were insisting to make a deposit amount and to submit additional documents. Hence I have told them to terminate the connection. But i am getting repeated disturbing calls and messages to pay the dues and amount is getting accumulated month after month for no usage. Again I have sent a message in June to terminate the connection and withdraw the claim of connection charges. Even though I have got a reply for necessary action but the disturbing calls and messages for paying the dues are continued. It is highly frustrating for me and due to their inefficient and irresponsible service I am getting disturbed.
Reqeust to take necessary action to terminate the connection with effect from May 2016 and withdraw all claims for any dues.
Thanks and regards,

Mrs. Anila S Rajan
SERVICE REQUEST NUMBER-3175029

Dear team,

I would like to deactivate my account from this month and do not consider my usage from 1st august.

My last bill should be for july-2016.

I talk to mts store representative and at maninagar - ahmedabad and khokhara - ahmedabad, they both replied me same answer we can not deactivate on between month and you have to call on '[protected]' care number.

Hence i schedule this my book and called your care representative laxmi (worli - mumbai), around 4 minutes and he ask me that i am also not authorize to deactivate the account and i will have someone to call back you today for deactivate confirmation.

I am not able to afford mts charges now and i am not going to use it from next month, also not going to pay.

Main reason : internet not require any more for my home simple.

My humble request to care team to deactivate the number and send me confirmation for the same.

Kind regards,
Ankit prajapati
Mo: [protected]
Mts no: [protected] (postpaid)

Not using Service but still paid 4000

I was using MTS Internet service [protected] from June 2014 to June 2015, I travelled oversees after June 2015, and took my MTS device with me,
I requested for deactivation, which didnt happened immdiately I paid for service which I was not suing from June 2015 to September 2015. Even then I got bill statement from MTS for OCT, I called & shouted @ them for reason for my deactivated account, they said it will be cancelled

Now, from May 2016 nearly after 6 months, I am getting Legal Notice directly for payment of outstanding bill, I haven't received any bill statement legal notice directly.
I called MTS Customner care, no response. I emailed no response, just getting Legal Notice daily, no response on my calls & clarification,


I am not in India from past 1 year, hence not using my MTS broardband for past 1 year from July. I have informed MTS to deactivated my account from July, but they failed to do it on time, hence I was forced to pay for services which was not active and used. I paid for service which was used for July, August, September which will around 4000

Again on October 2015, I receive bill, I immediately contacted MTS on Oct 3, Email attached, no response from them #Still I contacted the person from oversees, they said its some mistake, I should not receive my bill statement for my MTS

Now suddenly, I am receiving legal notice from VIJAI ASSOCIATES ADVOCATES without any notification / pending bill statement

When I can pay ~ Rs.4000 for the service which was used/active from July to Sept, which was mistake from MTS service team. paying 114 Rs is not difficult, but I do not expect Legal notice like above without bill statement from MTS. Can you please forward me email of bill statement first and give me due date before sending me legal notice, . On receiving bill statement I can/will pay Rs.114 immediately. I don't even remember my MTS details. And request you to kindly withdraw the Legal notice against me


I am calling Mr. Mani on Contact No. +91-[protected], which is not reachable always

Also email reply from MTS, just receiving NOTICE which is not advised, I am forced to take legal action against MTS


Note: If MTS Customer Services are recording the customer calls for audit purpose, I could suggest to cross verify my oversees call to MTS service center in month of Sept & Oct, The person said my account is deactivated, and no outstanding bills. It should be me taking action against MTS for delayed customer services and costs me ~4000.

Can some one guide me I would like take legal action on MTS from all psychological disturbance suffered by me.

I m using mts post paid no [protected]. Such is the level of worst services mts i cant tell you in one email. My bill of rs 672 was due on july 18 i made a payment of rs 700 in the morning of july 18 2016. I got the message from mts at 7:48 am that they have received my payment, now as per your company policy you de-activate the number if the payment is not received with seven days from due date. When i have made the payment and your system has sent me the acceptence message then why the hell did you stop my services for one long week, services started on 25b jul. Your customer care executives are just good for nothing holding people for long. They are the most bad people on earth. Mr lokesh, mr deepak, mr pankaj, miss shreya i spoke to all of them at [protected]. Your services sucks mts. I had a presentation on 19 july and it came as a huge embarrasment for me when your device did not work. Due to which i suffered some financial looses also, in the mean while i had to spend more than rs 500/- for recharging my mobile to talk to your executives and other so called fool seniors who kept me on hold for long hours. I have submitted a copy of this complaint to trai and consumer forums also. Please note that your services and people are worst on earth. Now the above forums will take up the matter with you.
Your poor customer
Suman keshwan
Mobile: [protected]

Mts sucks...
They are taking their salary for doing nothing.
They all need to be fired.
Worst service provider ever with fake promises.

I have been using your services from past 2 years.
Its really panic now.
No one even provide any single support.
I called your bloody customer support but they are the most stupid people on the planet.
They arranged a call back on 22nd july its been 4 days but one has called me up.
More over neither they are not registering my complaint nor giving me my bill copy.
I was hoping for positive response today but again the same disgusting service i got.
They are bloody taking salary without doing anything.

Basically in 2 year last time for poor services and ignorance by mts i decided to the payment very 1st time.
However i got the call from mts that if i pay the same there will be no late charges and my problem will be resolve with in 2-3 days.
But now they charges late fee (bill is, 1200, 51 rs late charges).
Isn't it odd?
Customer care know nothing (they are john snow:) freaking out ppl. i wish they all die.
No one has sense in mts customer care so i am approaching you for this.

If this will continue i'll not going to pay even a single penny. whatever will be the consequences.
No one can pay only charges even if you people will not providing any support.
My mts number is [protected].

Sir,

I am a mts customer

Name : nilay joshi
Mdn : [protected]
Alternate contact no. : [protected]

My concern : i was using unlimited stv of 999inr, after high speed data is over speed throttles to 32kbps. now by mistake i did prepaid recharge of 1299 inr (limited data usage). as a result i am not able to use internet at high speed. i talked a discuss with your customer care executive but they are not solving my problem.

Please do needfull.

My main concern:

(1) after recharge cant get a decent internet
(2) customer care executive says there is no s. o. p. to deal with this problem
(3) when transferred to his supervisor there is no way to confirm who we are talking to (on chat)
(4) customer care executive refused to lodge complain.
(5) no chat transcript option available

Please do reply as early as possible as internet connection have become a basic nessicity.

Thanking you,
Nilay joshi

P. s. : attached copy paste of my chat with your customer executive

10:57 amthank you for connecting with mts chat4help. we appreciate your patience. your query will be answered shortly.
10:57 amconnected to the call center
Ganga sagar welcome to mts, how may i help you?
Nilay joshi hi
Ganga sagar yes sir, please let me know how can i help you?
Nilay joshi i did my recharge but internet is not working
Ganga sagar we sincerely regret the inconvenience caused to you.
Ganga sagar definitely sir, i will assist you in this regard.
Ganga sagar may i please request you to confirm your mts number and full name?
Nilay joshi nilay joshi [protected] [protected]
Ganga sagar thank you for confirming your details
Ganga sagar may i know your alternate contact number?
Nilay joshi i did my recharge in the morning 1299 rs but still not getting internet
Nilay joshi [protected]
Ganga sagar thank you for confirming your details
Ganga sagar may i confirm what error message you are getting while using your data card?
Nilay joshi no error msg... speed does not exceeds 32kb
Ganga sagar may i confirm when did you recharge your data card?
Nilay joshi morning 07:55 am
Ganga sagar thank you for confirming your details
Nilay joshi my mts account shows promo balance of 20480 mb
Nilay joshi but speed does not exceed 32kbps
Ganga sagar
Sir, you have consumed your high speed data and validity is left and you did limited recharge so you are not able to use your limited data balance.
Nilay joshi so what can i do
Ganga sagar sir you need to wait till expire your unlimited validity to use your limited data which you have done today
Nilay joshi i am not able to use my internet as i did recharge early!!!
Nilay joshi i need refund
Ganga sagar sir, i can understand your problem but as per process your limited data can not use before expire your unlimited validity which is valid till 07-aug-2016 23:59:59

Nilay joshi hello
Ganga sagar we sincerely regret the inconvenience caused to you. ganga sagar sir, i would like inform you that there is no any process to get refund your recharge amount.
Nilay joshi then what am i suppose to do...???
Nilay joshi then cancel my unlimited data...
Nilay joshi n give me limited data pack
Ganga sagar sir we can not cancel your unlimited recharge.
Nilay joshi then what can u do?
Ganga sagar sir you have got your limited data in your account but it will use after expire your unlimited data
Nilay joshi what abt validity of that limited data?
Ganga sagar sir your limited balance is 20480 mb which is valid till 22-aug-2016 23:59:59
Nilay joshi thats a 28 days from now...
Nilay joshi what i have to do until then
Nilay joshi hello
Ganga sagar you can use as per your threshold speed 32 kbps
Nilay joshi lol...
Nilay joshi u r indirectly telling not to use mts
Ganga sagar we sincerely regret the inconvenience caused to you. ganga sagar is there anything else i can assist you with?
Nilay joshi can i please talk to your supervisor
Ganga sagar yes sir.
Nilay joshi good... patch me through
Ganga sagar sir may i confirm for which regarding would you like to talk to supervisor
Nilay joshi refund
Ganga sagar because they will also provide you information according system.
Nilay joshi so give me internet
Ganga sagar please be on chat, i am going to transfer your chat. nilay joshi ok
Nilay joshi n can i have transcript of this chat?
Nilay joshi hi
Ganga sagar please be on chat to transfer your chat.
Nilay joshi ok
Ganga sagar thank you for your patience.
Nilay joshi hello
Ganga sagar i
Ganga sagar i regret the delay in response.
Nilay joshi u should
Ganga sagar your chat has been transfer to supervisor anamika. nilay joshi ok
Ganga sagar please tell me how can i help you.
Nilay joshi who is this
Ganga sagar m
Nilay joshi?
Ganga sagar sir your are interacting with supervisor anamika. nilay joshi yes
Ganga sagar tell me your concern so that i can help you.
Ganga sagar may i please request you to respond for any assistance on your mts connection.
Nilay joshi i need a refund or turn on my high seed internet
Nilay joshi *speed
Nilay joshi hello there?
Ganga sagar as i am checking you have done your recharge with limited data over your unlimited validity so you are not able to use your limited data.
Nilay joshi yes
Ganga sagar so i would like inform you that you are unable to use your limited data till expire your unlimited data validity.
Ganga sagar are you satisfied with the information provided to your query?
Nilay joshi no
Ganga sagar yes sir, please let me know how can i help you?
Nilay joshi i need solution of this
Nilay joshi i need to use high speed internet. what should i do? ganga sagar i am getting your concern but there is no any process for this regarding so you should wait till expire your unlimited data validity.
Ganga sagar may i please request you to respond for any assistance on your mts connection.
Nilay joshi u are customer care... do something make a process nilay joshi please mail me transcript of this chat... nilay joshi also lodge a complain regarding this
Ganga sagar sir, your feed back is valuable, i will share to my concern team
Nilay joshi please mail me transcript of this chat...
Nilay joshi also lodge a complain regarding this nilay joshi n i need a complain number
Ganga sagar sir there is no any process to log complaint for this concern.
Ganga sagar so you need to wait till expire your unlimited data validity to use your limited data.
Nilay joshi then i wish to talk to your supervisor
Nilay joshi hello
Ganga sagar sir you are already interacting with supervisor anamika.
Ganga sagar may i please request you to respond for any assistance on your mts connection.
Nilay joshi u must be reporting someone... please forward me to him/her
Ganga sagar may i confirm what would you like to know?
Nilay joshi i dont want to know anything... i just want my high speed net working
Ganga sagar tell me concern which regarding would you like to interact with my senior.
Ganga sagar sir that is not possible because you have consumed your high speed data.
Nilay joshi concern about how customer is not solving my problem ganga sagar so now your speed has been drop down on 32 kbps. nilay joshi i have also spend 1299inr on recharge
Nilay joshi *care
Ganga sagar sir but your limited data will work after expire your unlimited validity.
Ganga sagar which is valid till 07-aug-2016 23:59:59
Nilay joshi i need fast internet... what to do till then?
Ganga sagar after 07-aug-2016 23:59:59 you will be able to use your limited data which you have recharge today
Nilay joshi what about those 11 days? nilay joshi please provide me with solution... just dont repeat what i already know
Ganga sagar sir, i would like to inform you that if you have argent then you can recharge with 96 rs
Nilay joshi ok... what would happen?
Nilay joshi hello
Ganga sagar in this you will get 750 mb unlimited data for 1 days which you can use ganga sagar is there anything else i can assist you with?
Nilay joshi those are 11 days... do u know how much it will cost nilay joshi no nothing else nilay joshi hello

I diconnected chat as it was waste of my time.

I had a mts connection for my home, i was using it for few months. I was using a package of 1100 and they said may be more 200 rupees for tax n all purpose. I was using it and was paying the bill as they used to charge but for too much expense, i thought of discontinuing the service and call their customer service and said to stop the connection. After that i had to shift for 2months to my college, and when i returned, they calling me n saying last time they didn't stop the connection and blamed over me only that i haven't done the method properly and sent me a bill of 1902/-, still thinking as my mistake i paid it and done all the methods they asked for, and after paying the bill, i personally asked to customer service, that is it the last or still i have to face troubles like this, and he said its full n final and no more bills i have to happy. But suddenly after 2 weeks they are saying u have still 200/- due to pay and they are literally calling me n harrashing and threating me. I beg your pardon and please take a step soon.

I recharged with Rs.999 for MTS 3g data services which is to provide 10 GB day and 10 GB night UL data services. But I am receiving 5-6 kbps speed even before expiring of the data balance. My problems are not being resolved by the authorities and today I was notified that already 5gb is spent on bufferring itself. I am in a lot of trouble.

My mts no: [protected]

22/07/16 morning 6am i request to activate 5 gb day & night speed booster pack in customer care via phone contact.. but they wrongly activated 5gb night pack.. i contact customer care but they not properly respond... i'm a 5 years mts postpaid customer... if they not respond my complaint next month onwards i will close the connection...

I have been complaing for a month now about me not getting any speed and i cant even access my emails. Have made several complaints to different advisors in the customer care, promsied call backs everytime but only received call back once and the guy called back did not understand a simple query that my internet connection does not have any speed and after keeping me on hold for 15-20 mins he said he will arrange another call back which never happend. I have intentionally not paid my bill for this month because i want my issue to be resolved. Also, for this month i am not paying my bill since i have not at all used my internet (Because obviously no speed).
I am now receiving calls asking for payments but no one seems to understand my issue and no one is ready to help in resolving my query rather all they want is the bill to be paid.

Please help.

Hi, i have observed very slow speed on mts datacard in bangalore since 17th july 2016. Called their customer care but they suggested to clear browser cookies and temp files. Their suggestion did not work and the speed us slow for almost 4 days now. Dont know if i am the only one having this problem. I am located in thubarahalli bangalore.

Kindly help.

I have been using the data card since 2014-15 with compromised quality and wrong usage bills. So i finally decided to cancel my service on jan 2016.
Some of reasons are:
-they brought down my data limit from 15gb to 12gb without notifying me.
-many times they have charged excess either in data or billing.
-outages were never fixed on time.
-no detail bills were given when asked on usages.
-after canceling they are asking to return the dongle which i was asked to pay rs.1000/-
-they took 5 days to cancel and sent a bill for rs.480. I told i am not liable for delay in their part.
Now they are sending me threatening emails/sms/phone calls in name of lawyers and goondas. It is causing lot of agony and mental sickness due to their approach. What can i do to avoid such harassment? I am looking to go file a police complaint on fraud and cheating and harassment.
Please help so i can respond to them.

I have purchase the data card and used for several months and then i stop the data card (internet service) due to poor service. and then i have paid the bill and get the acknowledgement letter from the ambattur (chennai) station. but they made a criminal idea that stop the internet service and didn't deactivate my account so they make a bill of 674 rs and giving torture to pay. since iam from poor family i have to make statement for every money what i spend. since i have the letter they are not believing me. i don't leave my rights. people don't purchase any product from mts is a cheating company. i need clarification for that no one giving proper response.

Dear team,

I had used MTS dongle '[protected]', i had pathetic service from MTS which doesn't provide signal or speed @ home, i have launched multiple complaints, but no action from MTS. Hence i have converted to Prepaid due to bad services from MTS and to save the investment cost of dongle. I had paid all the outstanding @ MTS store in Tambaram west and got converted to pre-paid on 30/5/2015.

After almost year(from 2016), MTS started claiming i have dues which i need to pay and the bill generated after i converted to prepaid...! Why i'm held liable for even after i paid my outstanding in their store.

Now they are sending email and sms on daily basis with legal notice number 403, 405, 406 under section 420 IPC.. I sent mail with the bill copy and the ticket numbers why they failed to provide service and the converted dates... No one bothers to provide service for the money paid to them.

Please help me in stop harassing me with repeated mails/messages. I'm ready to submit the bill copy and the ticket history and the useless MTS dongle. I know i'm not the first affect person, but not sure who is going to punish MTS for the bad service... and sucking public money without providing good service!