MTS / Sistema Shyam TeleServices [SSTL] Complaints & Reviews

I have bought mts device from mts authorised store on 23 june.
Since than I was facing the speed problem. I logged the complaint against it to mts customer care. But they didn't provide any satisfactory solution. They are saying that area, which you are living in is highly consumed area and it will take 4-5 weeks to solve this problem. But I can't wait so much for this bacause my work got affected. I mail them for this issue, But...

I got my dongle in end of nov 2015 and it was some what working. Later on in december, i raised a complaint saying that the internet connection is not working. Due to heavy rains in chennai, i was unable to follow up with the complaint.

Even without resolving the issues i was still paying the bill 3 - 4 months and i was raising so many tickets to resolve the issue, i. E., internet is not working at all. So i asked them to resolve...

I contacted customer care to deactivate my mts postpaid internet connection due to relocation from chennai. They tried to give some offers but due to unavoidable reasons i had to disconnect my connection. They raised the deactivation request and when i asked about the advance money i paid when buying the connection they said that will send dd to the address from where i am going to move out. When i requested to send the dd to the new address,...

I am unable to access internet at all using my MTS data card. From what I have understood, MTS is a company that cheats customers by providing internet access for the first 15-16 days so that you don't file a complaint. Then they cut off the internet entirely and refuse to refund your money stating that the refund can be initiated only if purchased in the first 15 days. The call center people do not register a complaint and they lack the...

I have stopped using mts dongle.
Complained about poor network
Complained about cancellation
No actions taken
But generating bill and sending legal notices.
These types of cases are more and they are making consumers fool.
They customer care services of mts is not responding.
If we are not getting network how can i use my net.
No logic is applied....

I am dr. Divya ravindran.. Am an ayurveda doctor.. Am an mts data card customer.. My data card no is [protected].. Many of my friends have also took mts and using as per my opinion... Now i am facing a problem regarding my device and mts customer care teams response is so bad. Am calling to mts customer care regarding the device complaint since last 4days.. You can check it.. I got the connection problem on mts system update day and they told...

This is becoming weird.

We keep getting call and reminders from MTS for bill payment. Our calls and mails are falling on deaf ears. I get a call every couple of days from MTS saying your query is being resolved. Then get a message that the complaint has been closed sucessfully.

3 days back again received a call from a gentleman called Saurabh. He mentioned to come on Friday (24th June), today and to call in morning...

Respected sir

My name is prashant singh chauhan
I have a mts-wifi data card ([protected])

From last month i am recieving speed & connectivity problem in my data card and i have complained about the same to the customer care on 18th june'16

My complaint no - jun/4541
They told me that technical team will reach to you in next 22 hours working hours.

Some vicky singh fromm...

Dear Sir,
I talked to MTS customer care executive as many times i have discussed many times my net speed issue but they told me daily new excuses about MTS data card like (first-we are working on 4g network so you have to face net slow speed after few days i call to mts customer care second-now this time they told me that your are living in a highly used area so cant access 3g net speed.after three days i again call to the customer...

Data card number :[protected]

Have spoken to about dozen of agents and supervisors and team leaders. Names I can remember are Ram Babu and Ashish Kumar..just for simple complaint of card activation..agents, supervisors and team leaders have all different information. some can not see notes for calls I made. Then other supervisor say they have notes that previous agent gave incorrect information but can only share feedback with...

Dear Sir/Madam,
Now a days my MTS device is giving very pathetic speed. Just imagine
GMAIL is opening only in HTML view. Its working slower than 2G.

I have deleted cookies, clear history, even tried this device on
another PC and also reset device but nothing happened, still speed is
very slow.

MTS No- [protected]

Resolve it asap, following with customer care since 19/05/16...

Hi,
My name is Abhishek Saji Mathew and I am currently residing in Ambattur, Chennai.I have ordered for an MTS data card and last Sunday[protected] two sales person whose name was Bala and Rajendran came to my house.They demanded an activation charge of R.s300 and one months advanced payment of R.s1000.So as a total I have paid them R.s1300 in advance as they demanded.The data card was supposed to be activated by Monday[protected],...

I bought a mts 3g plus dongle from Mr. Fahim on may 7, 2016. Since that date I am facing major speed issues in my area, that has already been confirmed by your member of networking team, Mr. Varun. He gave me a replacement dongle for the same that even didn't work. Now my data and days were getting wasted due to no network connections and I was told that the network tower in my area is not working and repairs are going on. I was hearing this...

We bought MTS datacard postpaid connection
But unable to configure .and requested them to return the amount of Rs 1300 but they refused .
As there is one year warranty they provide and one of the employee of mts told us that if the vonnection fails to cofigure then they return the totsl amount.
But I am not getting any positive response from them.
This company only fools the people and keeps on taking money as...

I recharged my wifi dongle with 1000 rs and they given me balance of 1096.91. I want to activate rs 999 data plan from main balance. They are saying that I should use basic data plan i.e 3 paise per 100kb until my balnce runs out.
customer care are not usefull. As it is dongle, I can only use it for data. so, most of my money is screwed. most of other telecom provider, provide facility to recharge from main balance...

I have requested for the de-activation of my data card # [protected] in the first week of may 2016. The same got deactivated on 10th May, but without my request/knowledge, the same got activated again on 18th and they are claiming the bill amount for that. I have sent so many mails to customer care, called them so many times, but no action has been taken to close the account and send the revised bill. I have been working in telecom sector...

Sir
we are purchased the MTS dongle for internet. when I look demo of MTS donggle before purchasing the spped was verry good but when I purchased MTS donggle the speed was so slow & sometimes internet is coming & going.

for above issue I went to MTS office govaves circle but they have not given proper reply & not helped.

So please help me for this issue.

Thanking you...

I recharged my MTS mblaze data card no [protected] on Feb, 5 2016 for 18 GB valid for 3 month of rs 1599.
Afterwards I started to use with the speed of 5 to 7 kbps so with that speed even Google page can't be opening. Then I keep complaining for 5 to 7 times about the issue the greate customer care provideed every time a complaint I'd with the update we can't do anything bcos u are in high utilize area so it will take 3 to 4 week time...

I recharged my mblaze WiFi card with rs 499 but after waiting for almost half hour i didn't get my balance. So i talked to there customer representative and they told me to recharge again with same amount and i will get refund of one of my balance. But after an hour i got both of my recharge done.
Now MTS is not refunding my money, they said its because of our technical failure but still they cant do anything. Even there customer...

My MTS mobile number is [protected] they deducted Rs62 balance from 30th may. And refunded only Rs40. Again today rs10 has been deducted. When I called customer care they said for downloading wallpaper you have charged rs10. But I have no any options to download wallpaper and my mobile is not supported gprs. It's model number is Samsung sch-b209. Which is a reliance mobile I unlocked the mobile and put in MTS Sim. So how I can open Internet...