MTS / Sistema Shyam TeleServices [SSTL] Complaints & Reviews

The reply i received from mts 16/dec/2013 is as below :

Dear mr. Gaurav,

Thank you for writing to mts.

We apologize for the inconvenience caused to you.

With reference to your e-mail on sat, 14th december '2013, regarding the mdn number [protected], we would like to inform you that your connection has been permanently disconnected since 10-sep-13 10:25:56 and now there is no amount due in your account. Hence, we request you to please ignore the communication.

Let us know if you require any further assistance, we would be pleased to assist you.

Regards,

Mts appellate authority

Sistema shyam teleservices limited,
A-186 okhla industrial estate
Phase 1, new delhi -110020

Fax: +[protected]
Email: appellate. [protected]@mtsindia.In
=
After fighting with mts on emails that i bought your data card but i have no coverage for months they sent me the above email. But this company is really pissing me off as they have now started sending me sms's every second day since 09/march/2016. When i called their customer service complaining that i have no-active service with your company then why am i receiving these messages to bother. Mr. Ajay in cs replied you have outstanding payment and you are using services of mtm. And twice the customer care dept. Disconnected line before speaking with ajay. This is really pathetic.

Below is the chain email conversation between me and mts :

From: gaurav. [protected]@yahoo.com
Sent: saturday, december 14, 2013 03:31 pm
To: appellate. [protected]@mtsindia.In; customercare. [protected]@mtsindia.In
Cc:
Subject: disappointed with services and want refund


Hi

The last communication i had with. Mts i was informed that my services have been cancelled as requested and i have to pay nothing. Now i have been receiving constantly messages from mts ever month bill has been generated. I don't know what the your company wants from me.

Just stop sending me messages

Thanks if you can do it
Gaurav

Sent from samsung mobile — original message — subject: re: disappointed with services and want refund
From: mts appellate delhi
To: gaurav. [protected]@yahoo.com
Cc:


Dear mr. Sharma,

Thank you for writing to mts.

We apologize for the inconvenience caused to you.

With reference to your e-mail on sat, 24th august '2013, regarding mdn [protected] about data card service deactivation and we tried to call you on your number [protected] today on 26.08.13 at 09:30 am; however your phone was not reachable. We would like to inform you that based on your request your data card services have been deactivated since 26.08.2013 9:10.

Let us know if you require any further assistance, we would be pleased to assist you.

Regards,

Mts appellate authority

Sistema shyam teleservices limited,
A-186 okhla industrial estate
Phase 1, new delhi -110020

Fax: +[protected]
Mobile: +[protected]
Email: appellate. [protected]@mtsindia.In
Selfcare img

Mts ‘my account’ – your account on your fingertips!

Online bill payment
Check your prepaid balance and postpaid bill amount
Last 5 recharge history
Register your query/complaint and track same
Last 6 months bills & much more is click away

Just logon to www. Selfcare. Mtsindia.In and register yourself for ‘my account’

Are you satisfied with the response provided by us? Yes or no. Your feedback is important to us!

The refrence number for this e-mail is 75925.

From: appellate. [protected]@mtsindia.In
Sent: saturday, august 24, 2013 10:27 am
To: gaurav. [protected]@yahoo.com
Cc: gunjansonihello
Subject: re: disappointed with services and want refund

Dear mr. Sharma,

Thank you for writing to mts.

We apologize for the inconvenience caused to you.

With reference to your e-mail on sat, 24th august '2013, regarding mdn [protected] about data card service deactivation and we tried to call you on your number [protected] today on 23.08.13 at 10:25 am; however your phone was not reachable. We would like to inform you that we have raised a disconnection request for the mdn [protected]. The request number for the same is r[protected] and our concerned department would get back to you with the resolution on 29.08.2013 15:00.

We would like to inform you that deactivation takes 7 days to get processed and we will charge you for the period of the account as active and after the temporary suspension of the account we do not charge the customer’s account.

Further, we would request you to clear the dues of your mts account to proceed with the disconnection request which is rs 529.27 as on 24.08.2013.

Let us know if you require any further assistance, we would be pleased to assist you.

Regards,

Mts appellate authority

Sistema shyam teleservices limited,
A-186 okhla industrial estate
Phase 1, new delhi -110020

Fax: +[protected]
Mobile: +[protected]
Email: appellate. [protected]@mtsindia.In
Selfcare img

Mts ‘my account’ – your account on your fingertips!

Online bill payment
Check your prepaid balance and postpaid bill amount
Last 5 recharge history
Register your query/complaint and track same
Last 6 months bills & much more is click away

Just logon to www. Selfcare. Mtsindia.In and register yourself for ‘my account’

The refrence number for this e-mail is 75925.

From: gaurav. [protected]@yahoo.com
Sent: saturday, august 24, 2013 08:50 am
To: appellate. [protected]@mtsindia.In; customercare. [protected]@mtsindia.In
Cc:
Subject: disappointed with services and want refund


Hi

I know your company can't afford a rs.1100 refund so just stop the services as i don't want to receive any bills. And for your information i will be filling a written complaint today in consumer court as i have the so caled followup chain emails.

Thanks cancel the service right away.

Gaurav sharma


Sent from samsung mobile — original message — subject: re: disappointed with services and want refund
From: mts appellate delhi
To: gaurav. [protected]@yahoo.com
Cc:


Dear mr. Sharma,

Thank you for writing to mts.

We apologize for the inconvenience caused to you and delayed response.

With reference to your e-mail on sat, 17th august '2013, regarding mdn [protected] about refund on data card and we tried to call you today on 23.08.13 at 05:42 pm; however your number was busy. We would like to inform you that your request has been closed and as per the closure for the data card refund, connection should old less than 15 days and the data usage should not above 200 mb, as your connection had already crossed 15 days on 12.08.13 and your data usage were also beyond 200 mb (Actual usage were 644 mb). Hence your refund request has been rejected.

Let us know if you require any further assistance, we would be pleased to assist you.

Regards,

Mts appellate authority

Sistema shyam teleservices limited,
A-186 okhla industrial estate
Phase 1, new delhi -110020

Fax: +[protected]
Mobile: +[protected]
Email: appellate. [protected]@mtsindia.In
Selfcare img

Mts ‘my account’ – your account on your fingertips!

Online bill payment
Check your prepaid balance and postpaid bill amount
Last 5 recharge history
Register your query/complaint and track same
Last 6 months bills & much more is click away

Just logon to www. Selfcare. Mtsindia.In and register yourself for ‘my account’

Are you satisfied with the response provided by us? Yes or no. Your feedback is important to us!

The refrence number for this e-mail is 72106.

From: appellate. [protected]@mtsindia.In
Sent: monday, august 19, 2013 12:13 pm
To: gaurav. [protected]@yahoo.com
Cc: gunjansonihello
Subject: re: disappointed with services and want refund

Dear mr. Sharma,

Thank you for writing to mts.

We apologize for the inconvenience caused to you and delayed response.

With reference to your e-mail on sat, 17th august '2013, regarding mdn [protected] about refund on data card and as per our telephonic conversation today at 11:45 am, we would like to inform you that we have raised a refund request for the same. The request number for the same is r[protected] and our concerned department would get back to you with the resolution on 22.08.2013 16:45.

Let us know if you require any further assistance, we would be pleased to assist you.

Regards,

Mts appellate authority

Sistema shyam teleservices limited,
A-186 okhla industrial estate
Phase 1, new delhi -110020

Fax: +[protected]
Mobile: +[protected]
Email: appellate. [protected]@mtsindia.In
Selfcare img

Mts ‘my account’ – your account on your fingertips!

Online bill payment
Check your prepaid balance and postpaid bill amount
Last 5 recharge history
Register your query/complaint and track same
Last 6 months bills & much more is click away

Just logon to www. Selfcare. Mtsindia.In and register yourself for ‘my account’

The refrence number for this e-mail is 72106.

From: gaurav. [protected]@yahoo.com
Sent: saturday, august 17, 2013 10:29 pm
To: appellate. [protected]@mtsindia.In
Cc:
Subject: fwd: re: disappointed with services and want refund


Hi

I have tried this internet stick is not going me good coverage please take it back and issue refund in good faith.

Regards
Gaurav sharma


Sent from samsung mobile — original message — subject: re: disappointed with services and want refund
From: mts appellate delhi
To: gaurav. [protected]@yahoo.com
Cc:


Dear mr. Sharma,

Thank you for writing to mts.

We apologize for the inconvenience caused to you.

With reference to your e-mail on thu, 01st august '2013, regarding mdn [protected] about data card configuration issue and as per our telephonic conversation today at 05:55 pm, we would like to inform you that you have arranged a fos visit at your place and an engineer will contact you within 48 hours for the visit.

We are also regret for the problem you have faced during the conversation with customer service support the feedback will be shared with the concern department.

Let us know if you require any further assistance, we would be pleased to assist you.

Regards,
Mts appellate authority
Sistema shyam teleservices ltd,
A-186 okhla industrial estate
Phase 1, new delhi -110020
Appellate. [protected]@mtsindia.In
Are you satisfied with the response provided by us? Yes or no. Your feedback is important to us!

The refrence number for this e-mail is 62395.

From: gaurav. [protected]@yahoo.com
Sent: thursday, august 01, 2013 04:23 pm
To: customercare. [protected]@mtsindia.In; appellate. [protected]@mtsindia.In
Cc:
Subject: disappointed with services and want refund


Hi

This is a follow up email to know how much time it takes to make you guys to come up with resolution. When a customer calls and asks for a manager they are not available to take the the customer's call. If at all someone answers call either they just keep on apologizing or hung up the call. Agents named neha and jai hung up. When spoke with saurabh in customer service and asked for manager i was refused. I was told to go to the nearest mts store to get data card checked and wait for few days to get it changed or wait for executive to come to my house within 2 or 3 days and again it will take few days to replacement. Spoke with vishal floor supervisor who said the same thing.
Mts is a bull company with stupid people running operations i guess to fool innocent customers.

I need refund which i have been told is not at all possible no matter service is not being used.

Anup singh team leader refused refund too.

Amit kumar dubey manager operations said the time for a person to visit my place is 3-5 working days and then he will check the device and then he will submit the device to be exchanged which will take few more days.


Not so thankful customer
Gaurav sharma


Sent from samsung mobile — original message — subject: disappointed with services and want refund
From: "gaurav. Sharma0382"
To: customercare. [protected]@mtsindia.In
Cc:


Hi

This email is to inform you that i am a new customer my services were said to be activated on saturday but still its not working. Data card is not being detected by my laptop and also on another laptop that i tried. The sales person said call customer service and when i called them they disconnected call i also called tech support they too disconnected my call. Your serve is so pathetic in the start then what will happen in future please refund the rs. 1100 that i paid or else i will be going to report this to police and consumer court.

Regards
Gaurav sharma
Mdn [protected]
Mobile [protected]
Alt email : [protected]@gmail.com


Sent from samsung mobile


This e-mail may contain confidential and/or legally privileged information and is meant for the intended recipient (S) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify the sender and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful.

Internet communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. Sistema shyam teleservices limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.


This e-mail may contain confidential and/or legally privileged information and is meant for the intended recipient (S) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify the sender and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful.

Internet communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. Sistema shyam teleservices limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.


This e-mail may contain confidential and/or legally privileged information and is meant for the intended recipient (S) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify the sender and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful.

Internet communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. Sistema shyam teleservices limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.


This e-mail may contain confidential and/or legally privileged information and is meant for the intended recipient (S) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify the sender and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful.

MTS Is charging false VAS in every month for data card [protected]. This is being a practiced by them on the regular basis, as I faced a similar situation in the previous month. while promising 9.8 mbps speed they only provide 100 kbs hardly. A you tube video does not run with 9.8 mbps connection. I am sure the company making fraud with many in similar manner. There is requirement of strict action in this regard.

Dear All,
I am using mts 3g wifi for past 3 4 months..every month they charges additional amount of 42 rs as value added service apart from bill plan.
I contact customer care their reply was they cant find where this amount taken from.
Till last bill that amount 42 rs is reflecting in my bill.I request mts to disconnect mts connection for ever.Also request to not to cheat customer like this.

Mts account number[protected]

I brought a mts 3g wifi data card (Mdm [protected] ) from net solutions (Mts re-seller) on 23.02.2016 worth rs. 1000 and the device

Was activated on 25.02.2016. After the device is activated i found that it i'm not getting the that i was promised. It is a 4 mbps device and i

Was getting link speed of 100 kbps which means the effective download speed was 10 kbps. I was not even able to open google.Co.In.

I immediately called their customer care and they told me that i will get a call within next 4 hours. But i didn't get any call that day. Next day

I called them again and the executive told me the same thing, but i didn't received any call that day too. Meanwhile i sent one email to

[protected]@mtsindia.In regarding my problem along with necessary screenshot. Next day i received one mail from mts asking for

Information which i provided immediately. Then they logged a complaint no feb/3236 stating that they will update on this by 2nd march

2016. I asked them for waiver of the bill till the time this issue gets resolved but they refused to provide any waiver. On 29.02.2016, the

Closed complaint no feb/3236 without any confirmation from my end.

I informed them again and they logged complaint no. Mar/36 on 01.03.2016 and stated that they will update within 48 hours. As

[protected]@mtsindia.In was not able to resolve my concern, i brought the matter to appellate.[protected]@mtsindia.In on 07.03.2016. I

Received a mail that they will update within 24 hours, but even after 48 hours, i got no response. So i sent a mail again on 10.03.2016. Then i

Got another mail asking for some screenshot which i sent that day. I got another mail that i will be updated within 48 hours. After 4 days of

That email i marked a mail again as like always they didn't responded within the given timeline. During this time, two of their engineer

Visited my location twice and done some testing. They admitted that there is some network issue at the location. On 14.03.2016 i received a

Mail
Stating that the area i belong is a low network coverage area. I was unable to understand how a prime location like city center of a metro

City is a low network coverage area. Even if it is a remote village i would have consider that.

So i asked for a refund of the cost of data card as i am unable to utilize the device. After 2/3 diplomatic emails, on 15.03.2016 they asked for

The scan copy of the invoice which i sent them immediately. On 18.03.2016 i marked a mail asking for any update and they asked for the

Invoice again. Though that was frustrating, i sent the invoice again and got one mail after 6 days (28.03.2016) stating they will update

Within 48 working hours. That was the last email they responded and even after multiple followups, i got no response.

So the final verdict is, after 45 days mts didn't resolved my problem even their effort to resolve the issue was pathetic. My money and time

Both got wasted. I want to take strict action against this company.

This is regarding my data card connection with mts - MDN no: [protected]. I deactivated the account in the month of September however the mts store in mugappair did not close my connection. As a result my connection was still active and I was charged for another month.
I logged multiple complaints through customer care however none of the complaints were resolved and they closed all my complaints
I then went to the mts store in mugappair looking to find a resolution. They did accept that it was their fault and they will waive the pending 733 that was due.
I thought my issue was resolved when to my shock I received a threatening call from a lawyer representing mts. They demanded payment and were not willing to listen to my explanation.
I then went to the store again and the lady there assured me that she has sent the mail regarding my waiver to the respective department and the issue will be resolved. She also gave me a personal number to call her for any issues relating to my complaint.
I thought that finally this has come to an end when I received messages from mts to state that legal action has been taken. I called the lady and she again told me that the issue was resolved from her end and that she will stop these messages.
But till date I am getting these messages and today they have served a legal notice against me.
I tried calling that lady but she refused to attend my calls.
I am at my wits end as I don't know where to go and how to sort this.
I, as a consumer demand that my complaint is looked into immediately. I have been treated badly and put through undue stress. This has impacted my work and family life.

I am a wifi user of mts. I got an sms from mts on 01.04.2016 stating - "get cash back upto rs 200/- by paying mts bill of rs. 640 for no.[protected] via paytm app within duedate 03-apr-16.To avail the offer use promocode"paymts".T&c".

Post getting this i downloaded paytm and used the promo code to pay..

Please find attached the error message that got displayed at the time of inserting the promo code for payment...

Also find attached response from paytm where they have themself stated that paymts promocode is an invalid one...

I purchased MTS internet data card on[protected] they assured that it would get activated with 24 hours but the Internet activated on[protected]. From the date of activation I have been facing slow connection and frequent disconnection and I complain about this problem on[protected]Complain No. MAR/11705) but without any intimation they have closed my complain on[protected] without solving the problem. Again on[protected] I complained that you have closed the complain (MAR/11705) besides issue has not been resolved, they take another complain on the same date regarding the complain closed without resolving (Complain No. APR/1009). On[protected] technical person came to my house and checked the datacard and said your the internet in your area would not work so may cancel you internet connection. I paid 500 Rupees for purchase of datacard.

Without knowing whether MTS internet will work in my area or not Why they have given the internet to me.

I bought a mts data card on 4th march 2016. It came with a clear rider that if i am not satisfied with data card or any other reason and report the matter within 3 days, company would refund the money.

Essentially i was not getting signal and post 3-4 calls with mts customer care since signal was very poor, my data card was de-activated by mts.

However, there is no sign of any refund despite repeated requests.

I had used the MTS dongle till 28th March 2016,
After 28th, I misplaced MTS Dongle and had called customer care on 30th march for disconnection, A customer acre executive refused to take my MTS disconnection request and harassed me, Associate who told his name as Satyaveer Rajput, who was very unhelpful. Uncooperative and fought with me on phone at 8:30 pm;i am sure MTS has dirty plans to mint money from customers.

i will pay bill only till 30th march when i gave service request no: 3364150 at 8:45pm on 30th march.

Though i have used MTS dongle till 28th march but i am ready to pay it till, i gave my disconnection request on 30th March. If MTS bills me wrongly or more than 30th march, i will not pay any extra bill and we will settle in consumer courts,

Being a good citizen and customer, i have paid 99/- and cleared all my previous bills from MTS;

i request MTS NOT TO CHEAT AND CLOSE MY ACCOUNT BASED ON REQUEST DATED 30TH MARCH FOR MT MTS DONGLE NO [protected] AS BLOCKING THE DONGLE TAKES FEW SECONDS.
- I HAVE ALREADY CALLED FROM MY REGISTERED NO ON 30TH MARCH TO BLOCK,
- GAVE MY VERIFICATION TO CUSTOMER EXECUTIVE AND
- NOW I AM WRITING EMAIL FROM MY REGISTERED EMAIL ID.

Hi team,

I am rakesh who got cheated by mts. March 1st week i got the mts dongle from mts relationship sales person ramu (+91-[protected]) and he said the billing cycle will start from march 16th as the connection starts from that date and got rs.800 as my connection charges for 4 mbps which will be reduced from my next bill. When i thought o[censored]sing the dongle, i haven't got a data of 4 kbps speed. When i tried to connect several time, the maximum speed i got is 20kbps. I had lodged a complaint and cancelled the connection by mid of march itself before my billing cycle. Still the mts customer service people working negligibly to get the money from customers and generating the bill. They are actually cheaters who is looting the customers money. Kindly take action against mts for providing me fake promises and delaying my cancellation of my network. I haven't ever used my mts dongle due to worst speed.

On 6th Feb my postpadi-MTS account activated. MTS no. [protected].

I paid 3 months advance rental (of 699 monthly plan).

Issue - After first month completion, i got message & call to pay bill. I explained the customer care, that i already paid in advance.
They noted and took the complain, after this the store keep on rotating frequently. I keep getting message & call and try to explain each new executive about the issue. But no luck and finally on 28th March they disconnected the connection.

There are approx 30% days where i did not used internet because of n/w issue (too slow to open even google.com).

I can't spend time without internet, now i am very disappointed and & MTS harrashed me a lot. Please help.

Regards,
Amit Singh
[protected]@gmail.com

Hi,

We asked for Reliance, Mr Michael gave attractive plan of MTS, which was all false information, and convinced that MTS is best. We have payed for Powerbank as well. Its been 2 months now, he has not given us. He says he has couriered, but refuses to give the tracking Number. Never answers the calls / messages. We have to call up from different numbers like our relatives / friends, then he picks and says he will revert in few min... but he will never do. His number is [protected].
We wish no other victims fall in his trap.

My MTS data card number is [protected] and I am using this data card since 2014. My tariff plan is 40 GB for Rs., 999 and plus Tax. December month Chennai flood time the data card connections are not working and I went to my native, I didn't carry my Data card and I return back end of December month. Even I paid November month bill in my home town. After return I tried to connect the device and it is keep on restarting and I raised the complaint to MTS Complaint No: DEC/13203. MTS customer care persons contacted me and troubleshoot, after that they confirmed the device having problem you need pay and purchase the new device. I couldn't accepted to buy new device and ask him for my data card cancellation. They said you need to pay the Bill amount then only we proceed your request. I am asking to that person why I need to pay, this month I didn't used the data card, they told you already used in 5 GB. The Device is not working how I can able to use? Till I don't have the answer for this question and now they generated January month Bill and added the amount.

I am using MTS WiFi modem for past 4 months.Mostly I use in WiFi mode and I have problem regarding speed issue and net connectivity.I cant even create a new message or reload the messages in Gmail app.I have complained this to customer care more than 20 times and they also filed complaint and also said that they have completely cleared the problem and it wont happen again.But I am facing the same problem everyday.please help me to get the proper response from them and necessary action.

• Transaction ID: IG0BOUFTN9
• Date of transaction: 01.03.16
• Amount of transaction: 600/-
• Mode of transaction (Credit/Debit Card OR Internet Banking): Internet Banking
• Bank Name: SBI
• Scan copy of bank statement (from the date of transaction to till date):till date

maine mts ka rechag paytm se or payment net benking ke duara paid hua hai par na too paid hua hai na hai refund hua hai

My MTS data card number is [protected] and I am using this data card since 2014. My tariff plan is 10 GB & 8 GB UL for Rs., 999 & 699 . Recent times I have faced sever net speed issue and the download speed is down to 10kbps. I have contacted the customer care regarding this issue and I have not yet got the satisfactory solution & neither registered my complaint in writing nor given complaint number to me . Day after the complaint, a lady called me and ask me to play a solution for net speed .I have already done all procedure which was tell to me but my data card speed is 124kbps, with tested but they have argued and problems persists since last months
Thanks

These have sent me a fake bill saying I should pay extra amount for the data plan which I have never used.Do you think people are fools and will pay diver you will bill.I have even spoken to them, they are not so professional as they have neither sent me a message nor an e-mail of the complaint id.They are just making people big Fools.Such companies should be closed.It would be better if I get a resolution for this within 24 hours or I know where to screw there happiness.I'll see you guys in consumer court.
MTS No.[protected]
ACCOUNT NO.[protected]

Dear mts,
onroad shop llp have taken mts lease line for trial for three month and mts executive (naveen pareek) told us that if you didn't continue after three months then it is ok. After completion of three months, i called him to disconnect my service. He said yes. We paid 30, 000 in starting before taking service.
In mean time we changed the address . I didn't get any call from mts, if i changed the address.

After 3 months i got the call from Delhi high court (mr. Ashok tyagi ji) tomorrow, approx 2.30 pm on 18/03/2016. They told me you have to 16, 000 amount.

And ask me to settle and i said him to settle but i want to know why i have to pay for it.So next day, i called customer care ie. Today (19/03.2016), jaipur, rajasthan. Call details attach below.

I explain everything to customer care. He said you will get assistance in 4 hours but till now no call till now from customer care, current timing 10.51 p.M. (19/03/2016).

I waited for there call, so long then i have write it.

Regards
onroad shop llp

My mts number is :[protected]

i got connection from you few months back.

Your representative told me your area network is super and you get nice network. Thats the reason i got mts data card.
For your kindly information
i did not get tower at all. The speed was 1x from the first day.
Then you (mts )exchanged me with new data card
even that did not work, so you(mts)gave another. Even it had same problem.
Actually mine is a well ventilated area were we get all signals strongly.
One month has passed, i paid 600+ without using the internet.
Finally you told me your area did not have any singal.
You will get only 1x . Then for purpose should i use that?
so i dissconnected it.
Now i am getting messages daily from your side stating to make payments
for what purpose should i pay.?
i need a end to that messages.
I have wasted rs. 2000 which is of no use.
If the messages for sure you will have to face legal actions.

Mts mblaze datacard i call mts customer care and i say my mts bill all show value added services i am not active this service mts customer care say sir you click any pop up!
I am say no... then they say you click any pop !...
Then i am say sir please say whats is this service name ...?
He tell bloom type service name.
And i will say what they do...its say some types of videos service ..
Please you tell me its you your service
Mts customer say no...
Then why should you activate access
This service...
I request you to sir plzzz resolve this problem
My mts mblaze datacard number is
[protected]
Thanks you