MTS / Sistema Shyam TeleServices [SSTL] Complaints & Reviews

The company offered me a waiver in payment of the bill and now they have disconnected my account . I have tried contacted the respective personnel but there is no response and the company is not taking accountability for the same . I have reciept and person's number for the same . The company does not have details of their own payment department and has been continously doing the same . I have tried contacting but no one picks up and they...

Hi team,

Need your very urgent help on of your retailer advised mr satish and mr santhosh gave a the wrong information about the 10 gb usage in morning for wifi dongle mts so i have not activated till now.

I request them to collect the dongle back and return my money to me. When i call them they will tell that we will come and collect it but not coming and collect the dongle and returning my money back please...

I am using mts mblaze (Plan 999 (20gb day +20gb night)).

My mts data card no. [protected] and contact no. Is [protected].

Every month mts is charging extra money for value added services. Last month i talk to customer care and said to him to remove these vas services. But they not remove. When i talk about these services how vas activated they said i click on web for these services. But mts never confirm with me...

My data card no [protected] mts karnataka. My plan is 499 monthly unlimited usage but the bill amount on 01/05/16 is rs 824. Last month bill dated 01/04/16 is rs 718. Usually the bill with all the included tax is 650 . If asked for the reason customer care team say value added services are activated. The complaint was registered and deactivated all the services on 12/04/16. The bill amount has increased next month even after deactivations....

I bought mts data card number [protected] last month, came on board on 5 apr 2016 after fulfilling all the documentation part on my name (Deepak girdhar)

I was anticipating normal services and initially it worked fine but to my surprise after 12-15 days my services got automatically barred. Here started the services wherein my anticipation was shattered and all your services seemed to me were nothing less than unprofessional...

I have started using mts wifi dongel from february 2016. But unfortunately the performance claimed by the company is a fake .The actual performance is no where near the claimed performance.In addition the customer service department is useless and do not serve any help.

After logging repeated complain i did not got any remedy.

Moreover i was using a unlimited plan whose maximum bill value is rs 686 but this month...

I have taken new data card from MTS and data card number is [protected].
When I took this data card the retailer (Jai Shiv Shankar Communication) told that charge for this data card as well as one month rent is Rs 899/-. If you will call this retailer she will say same thing to you, you can try but I saw on the data card box that it is a postpaid card then how come it includes rental for one month then she said, yes whatever I told...

I have complained 2 times but my complain has closed automatically without resolving that i m having poor connection and speed but when i was purchasing mts agreed to give excellent speed on their dongle but speed is not coming of thats 1/3 part ...
now have stop using the dongle from 3 months, everyday the customer care calls says u have new offer and etc. but i rejected them but i was frustrated from the calls and get recharged my...

Hi people,

I converted my mts mblaze postpaid connection to prepaid and now i'm not getting proper connection for my prepaid recharges.
I just lost my 698 rs.(299 & 299) to mts. I didn't get proper data for my recharges and also i got a bill of rs.39 /-from mts even after when i converted from post paid to prepaid.
They have the very worst customer service and they never understand what is the problem faced by...

We have MTS Lease Line Net connection, now want to disconnect the connection as soon as possible on immediate basis.

Account No. 1001505
Connection Via Name - Sankalp Builder
The customer care number is not responding and we could not find a way to disconnect it. The company will generate the bill without we using the connection. Earlier also we had taken connection and had to pay the extra amount. It is a fraud...

I have purchased a MTS dongle from NET EXPRESS a channel partner of MTS. Registered office at 96, Sarat Chatterjee Road, Kolkata- 700089 having email id [protected]@gmail.com and phone number [protected]/[protected]. This retailer has provided me with a different dongle which he had promised. He had promised me that he will provide me with a dongle in which I can manually select 2G and 3G networks. So that I can keep that dongle always in...

This is in context of VAS which has been activated on MTS data card no. [protected] without my confirmation or any information for which amount has been charged in Current Mar''16 bill.
For confirmation MTS did Not mail nor msg came that following services has been activated. I just normally inquired about why my billing amount is more than they informed about these services.
Otherwise MTS fool customers by charging for services...

Dear Sir,

I have purchased a New MTS mobile phone, but when i started using that phone the voice clarity is so pathetic. I am not satisfied with that model. Even i raised the complaint to the shopkeeper, he informed that in this model, there is a problem. i asked him so why he didn't told me earlier at the time of purchasing.So there is nothing to say in this regard and trying to mold the situation.

Even i...

Dear sir,

I bought mts homespot instant wi-wi on 26/03/2016. I had speed issue which i reported on 31/03/2016. They promote speed high speed 3gplus is cheat with customer actually it's too bad speed. I live in delhi using mts signal show all 5 with 3g plus but downloading and uploading speed shows upto 0.41mbps.

After 23 email conversation with customer care they replay me on 05/04/2016 further about bill...

I had tried to recharge the mts datacard for the first time and recieved an error after making the payment through hdfc net banking option. I then recharged it again successsfully with the reciept generated. But i didnt get any message
Regarding the refund of the first payment for which i didnt recieve any reciept.

Your transaction details are as under :

Transaction id : m[protected]
Mts number : ...

I purchased MTS data card by a direct person on Jan 1st 2016, I hardly used it for couple of weeks and not very happy with the speed. I tried using it in different location however the speed was not upto the mark. I spoke to the customer care representative and he told me to clear my last month outstanding balance and the current unbilled balance. My monthly charged is 639 ( postpaid) I paid 1300 additional one months payment and asked them...

I had taken mts data card internet connection & on mid of last year ( aug 2015 ) due to lots and lot of issues in speed, i mailed to disconnect to customer care but no reply, so again and again i mailed them and to know the procedure of closing & that outlet guy checked my connection status & told me to clear my outstanding till, so i told them to check why i had the connectivity issues, they replied one of the customer service engineer will...

Dear sir/mam

mere mobile no [protected] par maine aaj 500 ka recharge krwaya aur mujhe offer pr 600 ka balance mila bt 1 hours me hi mere mobile se 120 rupees dedicate ho gye. customer care wale khte hain ki maine 4 service activate ki h aur mera balance refund nhi kr rhe hain, jabki aisa nhi h mere pass 1 weak se advertize calling aarhi h bt maine koi service activate nhi kiya h.
so mai chahta hu mere mera balance refund...

For the past four months i have been reaching out to mts to resolve frequent disconnection and connect failure issues, but all the times the requests were just closed without any resolution.
I was irritated and infuriated to core with the poor mts service and their team inability to address my concern.
There has been no proper service provided since november 2015, even then i was paying them with an impression it will get...

The reply i received from mts 16/dec/2013 is as below :

Dear mr. Gaurav,

Thank you for writing to mts.

We apologize for the inconvenience caused to you.

With reference to your e-mail on sat, 14th december '2013, regarding the mdn number [protected], we would like to inform you that your connection has been permanently disconnected since 10-sep-13 10:25:56 and now there is no...