MTS / Sistema Shyam TeleServices [SSTL] Complaints & Reviews

On march 28, 2016, i made a cash payment of rs 1100/- against purchase of mts data card from oasis it zone - sim/esn no.[protected] from executive nikhil.
After providing my aadhar card copy and other necessary documents also they didnt activate my data card subjected to the reason o[censored]nclear photograph. When complained to refund the money and discontinue the services(Complaint no. 1128130, 1117007, 1115513, 1114489) they activated the account on april 28, 2016 on the basis of the same id card copy.
Since then, the company claims that i have exhausted my 3g data limit of 5 gb and now i am left with 2g data speed of 20kbps or so.
After bring this matter to the notice of the official through 'twitter platform and registering complaint - may/481 with the customer care department also i am asked to drop in another detailed mail!
I am extremely disappointed with their irresponsible behaviour and want a refund on immediate basis.

The company offered me a waiver in payment of the bill and now they have disconnected my account . I have tried contacted the respective personnel but there is no response and the company is not taking accountability for the same . I have reciept and person's number for the same . The company does not have details of their own payment department and has been continously doing the same . I have tried contacting but no one picks up and they switch off their numbers .
Kindly help me resolve this issue .

Hi team,

Need your very urgent help on of your retailer advised mr satish and mr santhosh gave a the wrong information about the 10 gb usage in morning for wifi dongle mts so i have not activated till now.

I request them to collect the dongle back and return my money to me. When i call them they will tell that we will come and collect it but not coming and collect the dongle and returning my money back please take the action against him and inform me to return my money back at the earliest.

Retailer santhosh # is [protected]
Retailer satish # is [protected]

Please contact them and inform them to return my money 1000/- at the earliest and they have not given the receipt also to me.

Even i am not getting the help from customer support 199 (Toll free from mts) or [protected]. Data care no. 199 (Toll free from mts) or [protected]. Toll free[protected]. E-mail: [protected]@mtsindia.In.

I am using mts mblaze (Plan 999 (20gb day +20gb night)).

My mts data card no. [protected] and contact no. Is [protected].

Every month mts is charging extra money for value added services. Last month i talk to customer care and said to him to remove these vas services. But they not remove. When i talk about these services how vas activated they said i click on web for these services. But mts never confirm with me to activate these services, only charge for these vas services.
And mts never mail nor has msg for these following services been activated on my dongle.

If company not return my money back for vas and again add these charges in my bill in next month i will not continue with mts.

My data card no [protected] mts karnataka. My plan is 499 monthly unlimited usage but the bill amount on 01/05/16 is rs 824. Last month bill dated 01/04/16 is rs 718. Usually the bill with all the included tax is 650 . If asked for the reason customer care team say value added services are activated. The complaint was registered and deactivated all the services on 12/04/16. The bill amount has increased next month even after deactivations. Again the same cycle repeats. To mention date of activation of value added services as said by customer care is december 2015. Unnecessarily i have to pay an extra amount each month.

I bought mts data card number [protected] last month, came on board on 5 apr 2016 after fulfilling all the documentation part on my name (Deepak girdhar)

I was anticipating normal services and initially it worked fine but to my surprise after 12-15 days my services got automatically barred. Here started the services wherein my anticipation was shattered and all your services seemed to me were nothing less than unprofessional

I called up at your call center thrice to know the reason of my data card not working and then i got to know that my services were barred because i was allegedly using one mts data card in past with account number – [protected] (Mts number –[protected]) on the name of deepak kumar with some different address.

While in first two calls, i was informed that some senior member of mts will give me a call back which unfortunately i’ve still not received and third time a gentleman mr. Imran informed me to visit mts store for my complaint. In all three times, my complaint was not logged

It is further more surprising that mts didn’t even bothered to inform customer for barring of services but very much proactive in pushing bill generated sms, not giving a call back when promised from your call center and not even logging complaint for resolving customer’s pain. I am sure you can understand what will be my word of mouth for mts after going through all this painful experience after becoming a first time mts customer.

Also i’d suggest you to get your dedupe systems checked, those are severely malfunctioning as you’ve barred my services because some deepak kumar with some different address used your services but not paid.

Let me know if i can hope for anything better from your end

Ps : i've received sms today for bill generation of my above mentioned number, services of which i could barely use.

Thanks
Deepak girdhar

I have started using mts wifi dongel from february 2016. But unfortunately the performance claimed by the company is a fake .The actual performance is no where near the claimed performance.In addition the customer service department is useless and do not serve any help.

After logging repeated complain i did not got any remedy.

Moreover i was using a unlimited plan whose maximum bill value is rs 686 but this month i got a bill of rs.1829 .

I request your intervention in this matter so that i get a roper justice.

I have taken new data card from MTS and data card number is [protected].
When I took this data card the retailer (Jai Shiv Shankar Communication) told that charge for this data card as well as one month rent is Rs 899/-. If you will call this retailer she will say same thing to you, you can try but I saw on the data card box that it is a postpaid card then how come it includes rental for one month then she said, yes whatever I told you it was right because after using one month you have pay the bill.
Finally I convinced myself that it is ok because I thought other service provider also around Rs 1000 for data card.
I am using Fedora 20 as an operating system and told the same thing to retailer she said it will work for fedora, she was right too bcz it is written on the box that it will work for fedora.
MTS engineer (Karmveer) came my site and told that this data card can not use for Fedora but since I am a computer engineer, somehow I made it work for fedora but now I am facing speed issue and customer care is not supporting at all. I am struggling from day one and complained so many times but never got response from customer care side. Whenever I call customer care they will say "call us after four hours" or our expert will call you but I never got any response from their side. I have register complaint so many times but they always close my complaint without any solution. I requested them to take data card back if they are unable to solve speed issue but they refused to do this. You can see the attache d file which show MTS network it my home. It is varying from 4-5 blocks and I think that is sufficient for good speed. The retailer told me that you will get upto 9Mbps speed upto uses of 10 GB but after taking data card I checked on internet that it is not 10 GB but it is 5GB day + 5GB night.
The speed is so slow that I am unable to open two tabs altogether in system browser.
Customer care is not at all supporting even if I continue my call for 20 minutes and repeated too.
I want this speed issue to be solved or else return my money and take back data card.
I have spoken to following MTS customer care representatives
1. Suman kumar,
2. Himansu,
3. Rahul
4. Many more
Regards
Mahaveer Prasad,

I have complained 2 times but my complain has closed automatically without resolving that i m having poor connection and speed but when i was purchasing mts agreed to give excellent speed on their dongle but speed is not coming of thats 1/3 part ...
now have stop using the dongle from 3 months, everyday the customer care calls says u have new offer and etc. but i rejected them but i was frustrated from the calls and get recharged my mts dongle for rs. 499 but the problem still didn't resolved and i have called customer care and every time they say that your problem has been resolved but it still continues...

Hi people,

I converted my mts mblaze postpaid connection to prepaid and now i'm not getting proper connection for my prepaid recharges.
I just lost my 698 rs.(299 & 299) to mts. I didn't get proper data for my recharges and also i got a bill of rs.39 /-from mts even after when i converted from post paid to prepaid.
They have the very worst customer service and they never understand what is the problem faced by the customer.
Please see the conversation with vimlesh(Customer care executive - mts india) and understand how pathetic mts customer service is and their customer executives too.
All they just say is some set of sentences which they repeatedly respond back to customers and they will never try to understand your problems with their services.
Even if they understand, they will not solve it for you.

From: naveen.Rs.[protected]@gmail.com
Sent: monday, april 18, 2016 01:04 pm
To: [protected]@mtsindia.In;
Cc:
Subject: prepaid usage details - customer no. [protected]

Hello mts,

I had changed my mts mblaze wifi data card(Connection no. [protected]) from post paid to pre paid.
I recharged 299 rs last two times and for the last two times, i was not able to connect to internet using my mts mblaze within 1 week of the recharge date.
The recharge plan i used has 1.5 gb of data and i'm sure that i didn't use even 500 mb of data.
Also, i had not shared my password and which means my data couldn't have been used by others.
I would like to have a log of my internet usage details for my last two recharges.
I suspect that something is wrong and it has happened repeatedly.
Please provide the above mentioned details.

Thanks,
Naveen
[protected]


Mts customer care
Apr 22 (5 days ago)

To me
Dear customer,

Thank you for writing to mts.

We sincerely regret the inconvenience caused to you.

You have expressed your concern in the email dated fri, 22nd april '2016 regarding prepaid mts number [protected] about data usage, we would like to inform you that the usage details provided was from out technical department and fully automated. Hence whenever the usage was made it was captured by our system automatically. However, we have checked your data consumption details but did not found any issue.

Further, about data usage details, we would like to inform you that as you have already registered yourself on our self-care portal, you may get the itemized bill for maximum last 6 months by just clicking few tabs. The details will be uploaded on self-care portal itself within 10 days of your request. Please follow the below steps to process your request.

• login to self-care portal through below link and post entering your unique login id and password,
https://selfcare.Mtsindia.In/index.Html
• click on itemized statement option.
• select the month(S) for which itemized bill is required and click on ‘send request’ button.
• you may check the status of the requested bills under ‘requested statements’ tab.
• you may check the status of the requested bills under ‘requested statements’ tab.
• you may view or download the bills through ‘processed statements’ tab within 10 days from placing the request.

We would also like to inform you will be charged rs. 40 per bill request. Please ensure that your main account balance is sufficient to process the request.

If you require further assistance please do get back to us. We would be glad to assist you.

Thanking you,
Vimlesh kumar
Mts customer care
Selfcare img
Mts my account - your account on your fingertips!

1147650
The reference number for this e-mail is 1147650.

From: naveen.Rs.[protected]@gmail.com
Sent: friday, april 22, 2016 12:54 pm
To: [protected]@mtsindia.In;
Cc:
Subject: re: prepaid usage details - customer no. [protected]


Hi,

I just verified the usage history in my mts account and found that i didn't consume the whole 1.5 gb of data i recharged.
Also, the bill history mentioned that i have 39 rs. Bill generated for the month of march.
I am wonder how i got a bill of rs.30/- for the month of march after i closed all my balance by february 2016 and converted my mts datacard from postpaid to prepaid.
I was informed by the customer executive in mts retail in my area that i will recieve 2gb of data on my first recharge when converting from post paid to prepaid and i didn't recieve that too.
All these this are making me worried and i regret for taking a connection with mts.
Please take appropriate actions on this issue.

Thanks,
Naveen
[protected]

On wed, apr 20, 2016 at 12:29 pm, mts customer care wrote:
Dear customer,

Thank you for writing to mts.

We sincerely regret the inconvenience caused to you.

You have expressed your concern in the email dated mon, 18th april '2016 regarding prepaid mts number [protected] about itemized bill, we would request you to register yourself on our self-care portal to get the itemized bill for maximum last 6 months by just clicking few tabs. The request will be processed and the details will be uploaded on self-care portal itself within 10 days of your requested date. Please follow the below steps to register in self-care portal.

• open the link “https://selfcare.Mtsindia.In”.
• click on ‘register here’ button. It would take you to the self-care registration page.
• enter your 10 digits mts number and click on next button.
• please switch on either hybrid or 1x mode to receive the passcode in case you are using mts data card (In case of mblaze device). Ultra users are not required to follow this step.
• fill all the required details to complete the registration process.
• verify the pass code and login to the self-care portal.

Please note that the complete details of the respective number will reflect after 48 hrs from the registration time.

After successful registration process, please follow the below steps to process your itemized statement request.

• re-login to self-care portal in case you have logged out through below link and post entering your unique login id and password,
https://selfcare.Mtsindia.In/index.Html
• click on itemized statement option.
• select the month(S) for which itemized bill is required and click on ‘send request’ button.
• you may check the status of the requested bills under ‘requested statements’ tab.
• you may check the status of the requested bills under ‘requested statements’ tab.
• you may view or download the bills through ‘processed statements’ tab within 10 days from placing the request.

We would also like to inform you will be charged rs. 40 per bill request. Please ensure that your main account balance is sufficient to process the request.

If you require further assistance please do get back to us. We would be glad to assist you.

Thanking you,
Vimlesh kumar
Mts customer care
Selfcare img
Mts my account - your account on your fingertips!

1135296
The reference number for this e-mail is 1135296.

From: naveen.Rs.[protected]@gmail.com
Sent: monday, april 18, 2016 01:04 pm
To: [protected]@mtsindia.In;
Cc:
Subject: prepaid usage details - customer no. [protected]

Hello mts,

I had changed my mts mblaze wifi data card(Connection no. [protected]) from post paid to pre paid.
I recharged 299 rs last two times and for the last two times, i was not able to connect to internet using my mts mblaze within 1 week of the recharge date.
The recharge plan i used has 1.5 gb of data and i'm sure that i didn't use even 500 mb of data.
Also, i had not shared my password and which means my data couldn't have been used by others.
I would like to have a log of my internet usage details for my last two recharges.
I suspect that something is wrong and it has happened repeatedly.
Please provide the above mentioned details.

Thanks,
Naveen
[protected]

Naveen kumar
Apr 23 (4 days ago)

To mts
Hi vimlesh,
I should say that i am not satisfied with response i got for my complaint.
I was asking for my data usage log and all i got reply was that it is fine and some steps.
Also, i mentioned that i got a bill for postpaid usage even after when i settled my outstanding and converted my connection to prepaid and i didn't get a reason for that. My account still says that i have due amount.
Please provide proper information for the above.
Thanks,
Naveen

From: mts customer care
Sent: ‎22-‎04-‎2016 02:10 pm
To: naveen.Rs.[protected]@gmail.com
Subject: re: prepaid usage details - customer no. [protected]

Dear customer,

Thank you for writing to mts.

We sincerely regret the inconvenience caused to you.

You have expressed your concern in the email dated fri, 22nd april '2016 regarding prepaid mts number [protected] about data usage, we would like to inform you that the usage details provided was from out technical department and fully automated. Hence whenever the usage was made it was captured by our system automatically. However, we have checked your data consumption details but did not found any issue.

Further, about data usage details, we would like to inform you that as you have already registered yourself on our self-care portal, you may get the itemized bill for maximum last 6 months by just clicking few tabs. The details will be uploaded on self-care portal itself within 10 days of your request. Please follow the below steps to process your request.

• login to self-care portal through below link and post entering your unique login id and password,
https://selfcare.Mtsindia.In/index.Html
• click on itemized statement option.
• select the month(S) for which itemized bill is required and click on ‘send request’ button.
• you may check the status of the requested bills under ‘requested statements’ tab.
• you may check the status of the requested bills under ‘requested statements’ tab.
• you may view or download the bills through ‘processed statements’ tab within 10 days from placing the request.

We would also like to inform you will be charged rs. 40 per bill request. Please ensure that your main account balance is sufficient to process the request.

If you require further assistance please do get back to us. We would be glad to assist you.

Thanking you,
Vimlesh kumar
Mts customer care
Selfcare img
Mts my account - your account on your fingertips!


From: naveen.Rs.[protected]@gmail.com
Sent: friday, april 22, 2016 12:54 pm
To: [protected]@mtsindia.In;
Cc:
Subject: re: prepaid usage details - customer no. [protected]

Hi,

I just verified the usage history in my mts account and found that i didn't consume the whole 1.5 gb of data i recharged.
Also, the bill history mentioned that i have 39 rs. Bill generated for the month of march.
I am wonder how i got a bill of rs.30/- for the month of march after i closed all my balance by february 2016 and converted my mts datacard from postpaid to prepaid.
I was informed by the customer executive in mts retail in my area that i will recieve 2gb of data on my first recharge when converting from post paid to prepaid and i didn't recieve that too.
All these this are making me worried and i regret for taking a connection with mts.
Please take appropriate actions on this issue.

Thanks,
Naveen
[protected]

On wed, apr 20, 2016 at 12:29 pm, mts customer care wrote:
Dear customer,

Thank you for writing to mts.

We sincerely regret the inconvenience caused to you.

You have expressed your concern in the email dated mon, 18th april '2016 regarding prepaid mts number [protected] about itemized bill, we would request you to register yourself on our self-care portal to get the itemized bill for maximum last 6 months by just clicking few tabs. The request will be processed and the details will be uploaded on self-care portal itself within 10 days of your requested date. Please follow the below steps to register in self-care portal.

• open the link “https://selfcare.Mtsindia.In”.
• click on ‘register here’ button. It would take you to the self-care registration page.
• enter your 10 digits mts number and click on next button.
• please switch on either hybrid or 1x mode to receive the passcode in case you are using mts data card (In case of mblaze device). Ultra users are not required to follow this step.
• fill all the required details to complete the registration process.
• verify the pass code and login to the self-care portal.

Please note that the complete details of the respective number will reflect after 48 hrs from the registration time.

After successful registration process, please follow the below steps to process your itemized statement request.

• re-login to self-care portal in case you have logged out through below link and post entering your unique login id and password,
https://selfcare.Mtsindia.In/index.Html
• click on itemized statement option.
• select the month(S) for which itemized bill is required and click on ‘send request’ button.
• you may check the status of the requested bills under ‘requested statements’ tab.
• you may check the status of the requested bills under ‘requested statements’ tab.
• you may view or download the bills through ‘processed statements’ tab within 10 days from placing the request.

We would also like to inform you will be charged rs. 40 per bill request. Please ensure that your main account balance is sufficient to process the request.

If you require further assistance please do get back to us. We would be glad to assist you.

Thanking you,
Vimlesh kumar
Mts customer care
Selfcare img
Mts my account - your account on your fingertips!


From: naveen.Rs.[protected]@gmail.com
Sent: monday, april 18, 2016 01:04 pm
To: [protected]@mtsindia.In;
Cc:
Subject: prepaid usage details - customer no. [protected]

Hello mts,

I had changed my mts mblaze wifi data card(Connection no. [protected]) from post paid to pre paid.
I recharged 299 rs last two times and for the last two times, i was not able to connect to internet using my mts mblaze within 1 week of the recharge date.
The recharge plan i used has 1.5 gb of data and i'm sure that i didn't use even 500 mb of data.
Also, i had not shared my password and which means my data couldn't have been used by others.
I would like to have a log of my internet usage details for my last two recharges.
I suspect that something is wrong and it has happened repeatedly.
Please provide the above mentioned details.

Thanks,
Naveen
[protected]


Mts customer care
Apr 23 (4 days ago)

To me
Dear customer,

Thank you for writing to mts.

We sincerely regret the inconvenience caused to you.

You have expressed your concern in the email dated sat, 23rd april '2016 regarding postpaid mts number [protected] about account status, we would like to inform you that your account services have been permanently de-activated with effect from 22-feb-16.

However, there is an outstanding bill amount of 39/-. We request you to kindly pay the same.

If you require further assistance please do get back to us. We would be glad to assist you.

Thanking you,
Vimlesh kumar
Mts customer care
Selfcare img
Mts my account - your account on your fingertips!

From: naveen.Rs.[protected]@gmail.com
Sent: saturday, april 23, 2016 02:04 pm
To: [protected]@mtsindia.In;
Cc:


Naveen kumar
Apr 23 (4 days ago)

To mts
Vimleash,

Before disconnecting, i was asked to pay my outstanding and 3 days rent as advance since the disconnection will take 3 days. Everthing was done perfectly and the connection got disconnected. But again here i have an extra 39 rs bill and i didn't get data properly for my last two recharges of rs.299 twice. I'm trying to explain this to you multiple times and i don't know why you are ignoring to understand this.
Can this be escalated further so that i get a proper response.
The total experience i had so far is very poor and all i got just my words are not responded properly.
Please try to understand the issue im facing
From: mts customer care
Sent: ‎23-‎04-‎2016 02:30 pm

To: naveen.Rs.[protected]@gmail.com
Subject: re: prepaid usage details - customer no. [protected]

Dear customer,

Thank you for writing to mts.

We sincerely regret the inconvenience caused to you.

You have expressed your concern in the email dated sat, 23rd april '2016 regarding postpaid mts number [protected] about account status, we would like to inform you that your account services have been permanently de-activated with effect from 22-feb-16.

However, there is an outstanding bill amount of 39/-. We request you to kindly pay the same.

If you require further assistance please do get back to us. We would be glad to assist you.

Thanking you,
Vimlesh kumar
Mts customer care
Selfcare img
Mts my account - your account on your fingertips!


From: naveen.Rs.[protected]@gmail.com
Sent: saturday, april 23, 2016 02:04 pm
To: [protected]@mtsindia.In;
Cc:
Subject: re: prepaid usage details - customer no. [protected]

Hi vimlesh,
I should say that i am not satisfied with response i got for my complaint.
I was asking for my data usage log and all i got reply was that it is fine and some steps.
Also, i mentioned that i got a bill for postpaid usage even after when i settled my outstanding and converted my connection to prepaid and i didn't get a reason for that. My account still says that i have due amount.
Please provide proper information for the above.
Thanks,
Naveen
From: mts customer care
Sent: ‎22-‎04-‎2016 02:10 pm
To: naveen.Rs.[protected]@gmail.com
Subject: re: prepaid usage details - customer no. [protected]

Dear customer,

Thank you for writing to mts.

We sincerely regret the inconvenience caused to you.

You have expressed your concern in the email dated fri, 22nd april '2016 regarding prepaid mts number [protected] about data usage, we would like to inform you that the usage details provided was from out technical department and fully automated. Hence whenever the usage was made it was captured by our system automatically. However, we have checked your data consumption details but did not found any issue.

Further, about data usage details, we would like to inform you that as you have already registered yourself on our self-care portal, you may get the itemized bill for maximum last 6 months by just clicking few tabs. The details will be uploaded on self-care portal itself within 10 days of your request. Please follow the below steps to process your request.

• login to self-care portal through below link and post entering your unique login id and password,
https://selfcare.Mtsindia.In/index.Html
• click on itemized statement option.
• select the month(S) for which itemized bill is required and click on ‘send request’ button.
• you may check the status of the requested bills under ‘requested statements’ tab.
• you may check the status of the requested bills under ‘requested statements’ tab.
• you may view or download the bills through ‘processed statements’ tab within 10 days from placing the request.

We would also like to inform you will be charged rs. 40 per bill request. Please ensure that your main account balance is sufficient to process the request.

If you require further assistance please do get back to us. We would be glad to assist you.

Thanking you,
Vimlesh kumar
Mts customer care
Selfcare img
Mts my account - your account on your fingertips!


From: naveen.Rs.[protected]@gmail.com
Sent: friday, april 22, 2016 12:54 pm
To: [protected]@mtsindia.In;
Cc:
Subject: re: prepaid usage details - customer no. [protected]

Hi,

I just verified the usage history in my mts account and found that i didn't consume the whole 1.5 gb of data i recharged.
Also, the bill history mentioned that i have 39 rs. Bill generated for the month of march.
I am wonder how i got a bill of rs.30/- for the month of march after i closed all my balance by february 2016 and converted my mts datacard from postpaid to prepaid.
I was informed by the customer executive in mts retail in my area that i will recieve 2gb of data on my first recharge when converting from post paid to prepaid and i didn't recieve that too.
All these this are making me worried and i regret for taking a connection with mts.
Please take appropriate actions on this issue.

Thanks,
Naveen
[protected]

On wed, apr 20, 2016 at 12:29 pm, mts customer care wrote:
Dear customer,

Thank you for writing to mts.

We sincerely regret the inconvenience caused to you.

You have expressed your concern in the email dated mon, 18th april '2016 regarding prepaid mts number [protected] about itemized bill, we would request you to register yourself on our self-care portal to get the itemized bill for maximum last 6 months by just clicking few tabs. The request will be processed and the details will be uploaded on self-care portal itself within 10 days of your requested date. Please follow the below steps to register in self-care portal.

• open the link “https://selfcare.Mtsindia.In”.
• click on ‘register here’ button. It would take you to the self-care registration page.
• enter your 10 digits mts number and click on next button.
• please switch on either hybrid or 1x mode to receive the passcode in case you are using mts data card (In case of mblaze device). Ultra users are not required to follow this step.
• fill all the required details to complete the registration process.
• verify the pass code and login to the self-care portal.

Please note that the complete details of the respective number will reflect after 48 hrs from the registration time.

After successful registration process, please follow the below steps to process your itemized statement request.

• re-login to self-care portal in case you have logged out through below link and post entering your unique login id and password,
https://selfcare.Mtsindia.In/index.Html
• click on itemized statement option.
• select the month(S) for which itemized bill is required and click on ‘send request’ button.
• you may check the status of the requested bills under ‘requested statements’ tab.
• you may check the status of the requested bills under ‘requested statements’ tab.
• you may view or download the bills through ‘processed statements’ tab within 10 days from placing the request.

We would also like to inform you will be charged rs. 40 per bill request. Please ensure that your main account balance is sufficient to process the request.

If you require further assistance please do get back to us. We would be glad to assist you.

Thanking you,
Vimlesh kumar
Mts customer care
Selfcare img
Mts my account - your account on your fingertips!


From: naveen.Rs.[protected]@gmail.com
Sent: monday, april 18, 2016 01:04 pm
To: [protected]@mtsindia.In;
Cc:
Subject: prepaid usage details - customer no. [protected]

Hello mts,

I had changed my mts mblaze wifi data card(Connection no. [protected]) from post

[the entire original message is not included.]

Mts customer care
Apr 23 (4 days ago)

To me
Dear customer,

Thank you for writing to mts.

We sincerely regret the inconvenience caused to you.

You have expressed your concern in the email dated sat, 23rd april '2016 regarding postpaid mts number [protected] about bill details, we would like to inform you that the daily rental and usage charges (If any) along with service tax would be charged during active period. We can see that currently there is an outstanding amount of 39/-. We would request you to pay the same.

Further, about disconnection, we would like to inform you that as per government norms it takes 7 days to temporary deactivate your account. After temporary deactivation account is permanently deactivated within 90 days. Account is not charged once it undergo temporary disconnection. Further your account is permanent disconnected since 22-feb-16.

If you require further assistance please do get back to us. We would be glad to assist you.

Thanking you,
Vimlesh kumar
Mts customer care
Selfcare img
Mts my account - your account on your fingertips!

Online bill payment
Check your prepaid balance and postpaid bill amount
Last 5 recharge history
Register your query/complaint and track same
Last 6 months bills & much more is click away
Just logon to www.Selfcare.Mtsindia.In and register yourself for ‘my account’

1149025
The reference number for this e-mail is 1149025.

From: naveen.Rs.[protected]@gmail.com
Sent: saturday, april 23, 2016 04:47 pm


Naveen kumar
Apr 23 (4 days ago)

To mts
The government norms you said is for complete disconnection.
I changed my connection from postpaid to prepaid and it was done within a week.
I don't understand how a prepaid connection would recieve postpaid bill.
Can you explain the above.
I'm not going to take it easy since i lost a total of 598 rs on two recharges for 1.5 gb packs.
I'm not ready to give my money just like that to a company who does like this.
I still have the messages of prepaid conversion and the amount i paid towards my postpaid connection.
I not going to let this mine go away.
Either i want my recharge amount back or the data for those recharges.
I really regret a lot for take connection with such a company with worst customer service.
From: mts customer care
Sent: ‎23-‎04-‎2016 05:10 pm


To: naveen.Rs.[protected]@gmail.com
Subject: re: prepaid usage details - customer no. [protected]

Dear customer,

Thank you for writing to mts.

We sincerely regret the inconvenience caused to you.

You have expressed your concern in the email dated sat, 23rd april '2016 regarding postpaid mts number [protected] about bill details, we would like to inform you that the daily rental and usage charges (If any) along with service tax would be charged during active period. We can see that currently there is an outstanding amount of 39/-. We would request you to pay the same.

Further, about disconnection, we would like to inform you that as per government norms it takes 7 days to temporary deactivate your account. After temporary deactivation account is permanently deactivated within 90 days. Account is not charged once it undergo temporary disconnection. Further your account is permanent disconnected since 22-feb-16.

If you require further assistance please do get back to us. We would be glad to assist you.

Thanking you,
Vimlesh kumar
Mts customer care
Selfcare img
Mts my account - your account on your fingertips!

Online bill payment
Check your prepaid balance and postpaid bill amount
Last 5 recharge history
Register your query/complaint and track same
Last 6 months bills & much more is click away
Just logon to www.Selfcare.Mtsindia.In and register yourself for ‘my account’

1149025
The reference number for this e-mail is 1149025.

From: naveen.Rs.[protected]@gmail.com
Sent: saturday, april 23, 2016 04:47 pm
To: [protected]@mtsindia.In;
Cc:
Subject: re: prepaid usage details - customer no. [protected]

Vimleash,

Before disconnecting, i was asked to pay my outstanding and 3 days rent as advance since the disconnection will take 3 days. Everthing was done perfectly and the connection got disconnected. But again here i have an extra 39 rs bill and i didn't get data properly for my last two recharges of rs.299 twice. I'm trying to explain this to you multiple times and i don't know why you are ignoring to understand this.
Can this be escalated further so that i get a proper response.
The total experience i had so far is very poor and all i got just my words are not responded properly.
Please try to understand the issue im facing
From: mts customer care
Sent: ‎23-‎04-‎2016 02:30 pm
To: naveen.Rs.[protected]@gmail.com
Subject: re: prepaid usage details - customer no. [protected]

Dear customer,

Thank you for writing to mts.

We sincerely regret the inconvenience caused to you.

You have expressed your concern in the email dated sat, 23rd april '2016 regarding postpaid mts number [protected] about account status, we would like to inform you that your account services have been permanently de-activated with effect from 22-feb-16.

However, there is an outstanding bill amount of 39/-. We request you to kindly pay the same.

If you require further assistance please do get back to us. We would be glad to assist you.

Thanking you,
Vimlesh kumar
Mts customer care

We have MTS Lease Line Net connection, now want to disconnect the connection as soon as possible on immediate basis.

Account No. 1001505
Connection Via Name - Sankalp Builder
The customer care number is not responding and we could not find a way to disconnect it. The company will generate the bill without we using the connection. Earlier also we had taken connection and had to pay the extra amount. It is a fraud company which forces the clients to use their products. The speed which was commited on lease line connection was not provided.

Kindly consider it and process it on prior condition.

I have purchased a MTS dongle from NET EXPRESS a channel partner of MTS. Registered office at 96, Sarat Chatterjee Road, Kolkata- 700089 having email id [protected]@gmail.com and phone number [protected]/[protected]. This retailer has provided me with a different dongle which he had promised. He had promised me that he will provide me with a dongle in which I can manually select 2G and 3G networks. So that I can keep that dongle always in 3G mode and avoid it from getting on to 2G network. I reside in a area where the 2G network is strong so it is always remaining on 2G network and as you know the speed of 2G network. I am paying for 3G speed but getting a 2G speed.
Kindly look into the matter as its a case of fraud.

Thanking You
[protected]

This is in context of VAS which has been activated on MTS data card no. [protected] without my confirmation or any information for which amount has been charged in Current Mar''16 bill.
For confirmation MTS did Not mail nor msg came that following services has been activated. I just normally inquired about why my billing amount is more than they informed about these services.
Otherwise MTS fool customers by charging for services without getting any confirmation or information from their side.
For unpaid bill or new offers MTS do mail or msg but for charging for services which customer has not activated MTS do not required any confirmation or send information to customers.
These services are being charged in my mar''16 bill .
Dear subscriber, your data pack Top Games was successfully renewed. You have been charged Rs. 3.0 validity 1 days.To use Click http://Topgames.mediaclub.mobi

Per day this message comes from +9156465

Dear Sir,

I have purchased a New MTS mobile phone, but when i started using that phone the voice clarity is so pathetic. I am not satisfied with that model. Even i raised the complaint to the shopkeeper, he informed that in this model, there is a problem. i asked him so why he didn't told me earlier at the time of purchasing.So there is nothing to say in this regard and trying to mold the situation.

Even i am not able to listen even the single word when someone is calling.

Please suggest me otherwise i should raised by complaint to higher level.

Thanks
Vipul

Dear sir,

I bought mts homespot instant wi-wi on 26/03/2016. I had speed issue which i reported on 31/03/2016. They promote speed high speed 3gplus is cheat with customer actually it's too bad speed. I live in delhi using mts signal show all 5 with 3g plus but downloading and uploading speed shows upto 0.41mbps.

After 23 email conversation with customer care they replay me on 05/04/2016 further about bill waive off, we would like to inform you that we have registered a request to confirm bill waiver.
The service request number is 3371904. We will update you on your concern by 22 working hours.
Further, about refunding the cost of data card. We would like to inform you that we are working closely on the issue and will come back to you shortly.

After that customer care don't replay my any mail always send me automatic replay again and again copy past. They avoid all my complain.

Thanks & regards
Diwakar
[protected]

I had tried to recharge the mts datacard for the first time and recieved an error after making the payment through hdfc net banking option. I then recharged it again successsfully with the reciept generated. But i didnt get any message
Regarding the refund of the first payment for which i didnt recieve any reciept.

Your transaction details are as under :

Transaction id : m[protected]
Mts number : [protected]
Recharge value (Mrp) : inr 699.00
Transaction date : [protected]:19:35 pm

Recieved two mails :

Dear customer, your hsd connection recharge with rs.699 is successfully completed. Connection details are - customer code :[protected], account code:1, phone no:[protected] at 8:10 pm

Dear customer, your hsd connection recharge with rs.699 is successfully completed. Connection details are - customer code :[protected], account code:1, phone no:[protected] at 8.20 pm


Kindly confirm when will the money be refunded ? Please keep me informed on any information on the above complaint

I purchased MTS data card by a direct person on Jan 1st 2016, I hardly used it for couple of weeks and not very happy with the speed. I tried using it in different location however the speed was not upto the mark. I spoke to the customer care representative and he told me to clear my last month outstanding balance and the current unbilled balance. My monthly charged is 639 ( postpaid) I paid 1300 additional one months payment and asked them to close. I spoke to a customer representative Rajesh and explained him to close the plan however he is try to convince me but not accepting the custom request to deactivate after 30-40 mins of argument with him he finally accepted to take my request. After couple of hours I got a message that your request has been raised along with the number. After couple of days got another message your request has been closed. So I again called the customer care and mentioned the request number and asked them what is the request belong to this number and a customer care rep is telling that " sir, you have accepted for a temporary deactivation, for 3 months". I never asked / accepted for this temporary deactivation. How come this people can do like this? I want som higher authority to look in to this and deactivate the connection and this guy Rajesh put me in to so much of pressure and mental torture.. If you listen to the conversation I had with him you will understand how much he tortured me that too during my office hours.

I had taken mts data card internet connection & on mid of last year ( aug 2015 ) due to lots and lot of issues in speed, i mailed to disconnect to customer care but no reply, so again and again i mailed them and to know the procedure of closing & that outlet guy checked my connection status & told me to clear my outstanding till, so i told them to check why i had the connectivity issues, they replied one of the customer service engineer will come and inspect, but till day ( apr 14 / 2016 ) no one came to my home. But i have received several calls and messages, to pay the balance, now they are threatened me that criminal offence will be charged against me. My question is why????. My question is i had paid my billed before i got the issues. I have emailed them from 11/10/2015, but till date the bloody hell was not come for inspection. My mts number is [protected]. I need the proper answer. Or any one help me to how to file a complaint against them.

Dear sir/mam

mere mobile no [protected] par maine aaj 500 ka recharge krwaya aur mujhe offer pr 600 ka balance mila bt 1 hours me hi mere mobile se 120 rupees dedicate ho gye. customer care wale khte hain ki maine 4 service activate ki h aur mera balance refund nhi kr rhe hain, jabki aisa nhi h mere pass 1 weak se advertize calling aarhi h bt maine koi service activate nhi kiya h.
so mai chahta hu mere mera balance refund kiya jaye.

hitesh kumar singh
[protected]

For the past four months i have been reaching out to mts to resolve frequent disconnection and connect failure issues, but all the times the requests were just closed without any resolution.
I was irritated and infuriated to core with the poor mts service and their team inability to address my concern.
There has been no proper service provided since november 2015, even then i was paying them with an impression it will get sorted out soon. But the issues have never been resolved and i had to ask them to disconnect my account permanently on 31st of march. Now they keep calling and behaving in a very rude manner and forcing me to pay the 1400 for which there was no services provided at all. They also said in a threatening tone, that i will continue to receive bills for the coming days/ months /years and face legal action too. Could you please help me resolving this? Or direct me to the contacts?

Here are the request details i raised with mts
6901327
6898166
Mar/13044
Mar/1839
Dec/9843
Nov/12827

My mts account number - [protected]