| Address: 600011 |
| Website: www.mtsindia.com |
After visiting MTS Chennai, Perambur store 3 times, bearing poor reply, I got MTS postpaid dongle in pongal offer for Rs 799/-. Their postpaid plans were attractive.
Faced 1st issue on activation of the device. They said signature which was featuring in my license (got 7 years back) did not match my current signature. After few tough calls, device was activated with a 24 hours delay.
Device got activated on 15th Jan 2016 and gave me very slow speed on 0.2-0.3 Mbps. Called customer care on same day to raise complaint. But they forced me to check speed for one more day and raise a complaint.
Checked speed for 2 days and results were same.
Following this I visited MTS Perambur, Chennai store to surrender the connection on 18th Jan 2016.
The representative told
1. To give dongle to them to check malfunction for device
2. Technical Back-end team will come to check your connection at home.
But till 20th Jan 2016 no technical team came. No response from the MTS representative from store. They were having my device.
Dongle was withheld by them full day of 19th Jan 2016 and on 20th Jan 2016 we approached them for a solution. The representative again asked us to check speed.Dongle given back.
On 20th Jan 2016 speed check as follows:
1. At 12:14 PM - 0.80 Mbps
2. At 01:0 PM - 0.36 Mbps
3. At 2.44 PM - 0.67 Mbps
4. At 5.10 PM - 0.47 Mbps.
Regular mails were written to MTS (All mails attached below for reference). MTS Representative Mr. Ritesh Mahendra wrote back that refund is not possible because we have not raised a complaint. But complaint email was written within 2 days of problem.
Adding to all upset, I have called customer care on 20th Jan 2016 to surrender and get refund.
20th Jan 2016 call:
Shasikala, MTS representative from escalation desk gave me below reply
1. We cannot see mails which you have written
2. We cannot process surrender
3. We cannot give you ticket or reference number for the call made.
4. Surrender of device not possible. Only connection complaint raised (Ref No JAN9344).
Further 21st Jan 2016 I visited MTS perambur shop to surrender the connection and avoid further head ache. But MTS representative told
"Reimbursement of device amount is possible only i[censored]sage is below 1GB and within 15 days".
To my shock the usage was 900 MB they said. A device which is giving 0.2-0.3 Mbps speed is showing usage of 900 MB. We fought back with them. But no further proof on day-wise usage or any other further info is given.
The MTS representative at Perambur shop told me that[protected] network team will visit my residence to check, Between 12Noon-2Pm.
But no technical team came. Only series of calls with confusing replies and united effort to not pay my device cost and further loot money from me.
For your kind info, we went 3 times to MTS store to get this connection as I had very good brand image on MTS. But my experience is something contrasting to my belief.
DO NOT BUY MTS . CUSTOMERS ARE TREATED VERY BADLY WITH NO SUPPORT. I FEEL BAD AND WANTED TO SAVE OTHERS.
xxxxx
Date: Sun, Jan 17, 2016 at 7:38 PM
Subject: MTS dongle - connection surrender
To: [protected]@mtsindia.in
Dear MTS,
I got an MTS postpaid ultra wifi USB dongle with 10GB (5GB day+5 GB night) plan on 13th Jan 2015.
The dongle got activated on 15th Jan 2015 after user verification.
But we are sorry to say that speed in utterly slow at 0.21 Mpbs which is check during different time in a day and at different locations.
I raised a customer call complaint on 16th Jan 2015 to surrender the card and cancel the plan. But MTS representative requested me to wait for one more day and check the speed at different time period and at different location.
As speed is stuck at 0.21 Mbps it is difficult to use for normal internet usage.
I want to surrender the device and cancel my plan. Kindly reimburse the amount paid for dongle.
Regards,
Customer
[protected] Forwarded message[protected]
From: MTS Customer Care
Date: Tue, Jan 19, 2016 at 12:21 PM
Subject: RE: MTS dongle - connection surrender
To: "xxxxxxxx"
style='orphans: auto;text-align:start;widows: 1;-webkit-text-stroke-width: 0px; word-spacing:0px' v:shapes="_x0000_s1026"Dear Customer,
Thank you for writing to MTS.
We sincerely regret the inconvenience caused to you.
You have expressed your concern in the email dated Sun, 17th January '2016 regarding refund of data card, We would like to inform you that to resolve your concern we would require the 10 digit MTS MDN number. Kindly provide us with the same.
If you require further assistance please do get back to us. We would be glad to assist you.
Thanking you,
Ritesh Mahindra
MTS Customer Care
________________________________________
' alt="SelfCare Img" v:shapes="_x0000_i1026" MTS My Account - Your account on your fingertips!
• Online Bill payment
• Check your prepaid balance and postpaid bill amount
• Last 5 Recharge History
• Register your query/complaint and track same
• Last 6 months bills & much more is click away
Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’
1035897
The reference number for this e-mail is 1035897.
[protected] Forwarded message[protected]
From: Madhumathy Vijayakumar
Date: Tue, Jan 19, 2016 at 6:52 PM
Subject: RE: MTS dongle - connection surrender
To: MTS Customer Care
MTS number 8xxxxxx414
On 20-Jan-2016, at 8:21 AM, MTS Customer Care wrote:
Dear Customer,
Thank you for writing to MTS.
We sincerely regret the inconvenience caused to you.
You have expressed your concern in the email dated Tue, 19th January '2016 regarding postpaid MTSnumber 8xxxxx414 about refund policy, we would like to inform you that if the customer have used less than 1 GB data and raised a complaint against service related issues within 15 days from activation then he would be eligible to get a refund. However, we have not received any complaint from your side. Hence, we are unable to refund the cost of the data card.
Further about speed issue, kindly write us back with below details to raise a complaint.
• Contact Number:
• Signal Bar:
• Speed test with MTS server "http://speedtest.mtsindia.in/netgauge.swf" without DL & UL the data:
• Area Pin Code:
• Complete Address:
• Checked on all Modes:
• Checked on another system:
• Checked at other Location:
• Since/when issue occurred:
• Slow speed trend (Whole day/Specific time):
• Preferable timing when our engineer can call you for remote troubleshooting/testing:
about service disconnection, we would request you to contact our customer care team ([protected]) on the same day to register the request.
If you require further assistance please do get back to us. We would be glad to assist you.
Thanking you,
Ritesh Mahindra
MTS Customer Car
[protected] Forwarded message[protected]
From:
Date: Wed, Jan 20, 2016 at 7:20 PM
Subject: Fwd: MTS dongle - connection surrender
To: [protected]@mtsindia.in
Kindly route the below mail to Mr.Ritesh Mahindra who wrote that we didn't raise any complaint before 15 days.
Below mail is answer to your wrong statement.
Deactivate and process refund.
Sent from my iPhone
Begin forwarded message:
From: xxxxxxx
Date: 17 January 2016 at 7:38:37 PM IST
To: [protected]@mtsindia.in
Subject: MTS dongle - connection surrender
Dear MTS,
I got an MTS postpaid ultra wifi USB dongle with 10GB (5GB day+5 GB night) plan on 13th Jan 2015.
The dongle got activated on 15th Jan 2015 after user verification.
But we are sorry to say that speed in utterly slow at 0.21 Mpbs which is check during different time in a day and at different locations.
I raised a customer call complaint on 16th Jan 2015 to surrender the card and cancel the plan. But MTS representative requested me to wait for one more day and check the speed at different time period and at different location.
As speed is stuck at 0.21 Mbps it is difficult to use for normal internet usage.
I want to surrender the device and cancel my plan. Kindly reimburse the amount paid for dongle.
Regards,
Customer
![MTS / Sistema Shyam TeleServices [SSTL] Logo](/thumb.php?bname=1&src=mts.png&wmax=280&hmax=280&quality=90&nocrop=1 "MTS / Sistema Shyam TeleServices [SSTL] Logo")
immanuel arul singh
12:00 PM (7 minutes ago)
to ceo, sergey.cheremin, Andrei.Dubovsk., Vsevolod.Rozan., appellate.del, MTS, franchisee, nodal.del, rajiv.mehrotra, suman.sehgal
Data Card Not Work In the Beginning on[protected]
Inbox
x
immanuel arul singh
Jan 13 (10 days ago)
to MTS
Dear sir/ Madam,
We have purchased 2 data cards at the date of[protected]. But one data card working fine. But another one not working still. the validity also near to expire.
dec/10025- Complaint
dec/17216-Complaint
JAN/5725 -Complaint
6533508- SR No
These all are closed without Resolution. So i am very Angry with MTS Team. I am not intrest to recommend your product to my neighbours.
MTS Customer CareJan 15 (8 days ago)
Dear Customer, Thank you for writing to MTS. We sincerely regret the inconven...
immanuel arul singh
Jan 18 (5 days ago)
to MTS
MTS Customer CareJan 18 (5 days ago)
You have expressed your concern in the email dated Mon, 18th January '2016 re...
immanuel arul singh
Jan 18 (5 days ago)
to MTS
I heve reinstalled OS also. the problem is with your techincal team and IT person only. your support is tto worst and not satis fied with your network and TEchnical persons. We are shame to reply you for this single issue. no proper from your Side.
MTS Customer CareJan 18 (5 days ago)
You have expressed your concern in the email dated Mon, 18th January '2016 re...
immanuel arul singh
Jan 18 (5 days ago)
to MTS
immanuel arul singh
Jan 18 (5 days ago)
to MTS
Dear sir/ Madam,
We have purchased 2 data cards at the date of[protected]. But one data card working fine. But another one not working still. the validity also near to expire.
dec/10025- Complaint
dec/17216-Complaint
JAN/5725 -Complaint
6533508- SR No
Data Card Not Work In the Beginning on[protected]
Inbox
x
immanuel arul singh
Jan 13 (5 days ago)
to MTS
Dear sir/ Madam,
We have purchased 2 data cards at the date of[protected]. But one data card working fine. But another one not working still. the validity also near to expire.
dec/10025- Complaint
dec/17216-Complaint
JAN/5725 -Complaint
6533508- SR No
These all are closed without Resolution. So i am very Angry with MTS Team. I am not intrest to recommend your product to my neighbours.
MTS Customer Care
12:51 PM (2 hours ago)
to me
Dear Customer,
Thank you for writing to MTS.
We sincerely regret the inconvenience caused to you.
You have expressed your concern in the email dated Mon, 18th January '2016 regarding prepaid MTS number [protected] about configuration issue, we would like to inform you that as per your complain no. JAN/5725 our device is working fine and the problem is with your operating system. So I request you to kindly contact your IT person.
Further, we would also like to inform you regarding your request no 6533508 we are unable to extend the validity period.
If you require further assistance please do get back to us. We would be glad to assist you.
Thanking you,
Ravinder Dahiya
MTS Customer Care SelfCare ImgMTS My Account - Your account on your fingertips!
Online Bill payment
Check your prepaid balance and postpaid bill amount
Last 5 Recharge History
Register your query/complaint and track same
Last 6 months bills & much more is click away
Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’ 1036316
The reference number for this e-mail is 1036316.
From: [protected]@gmail.com
Sent: Monday, January 18, 2016 11:20 AM
To: [protected]@MTSIndia.in;
Cc:
Subject: Re: Data Card Not Work In the Beginning on[protected]
immanuel arul singh
2:20 PM (1 hour ago)
to MTS
I heve reinstalled OS also. the problem is with your techincal team and IT person only. your support is tto worst and not satis fied with your network and TEchnical persons. We are shame to reply you for this single issue. no proper from your Side.
MTS Customer Care
3:21 PM (20 minutes ago)
to me
Dear Customer,
Thank you for writing to MTS.
We sincerely regret the inconvenience caused to you.
You have expressed your concern in the email dated Mon, 18th January '2016 regarding prepaid MTS number [protected] about configuration issue, we would like to inform you that as per the feedback receive from our team your device was already replaced, so request you to recharge your device and use the services. If you have facing the issue again kindly write us back.
If you require further assistance please do get back to us. We would be glad to assist you.
Thanking you,
Ravinder Dahiya
MTS Customer Care SelfCare ImgMTS My Account - Your account on your fingertips!
Online Bill payment
Check your prepaid balance and postpaid bill amount
Last 5 Recharge History
Register your query/complaint and track same
Last 6 months bills & much more is click away
Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’
1036678
The reference number for this e-mail is 1036678.
From: [protected]@gmail.com
Sent: Monday, January 18, 2016 02:22 PM
To: [protected]@MTSIndia.in;
Cc:
immanuel arul singh
3:41 PM (1 minute ago)
to MTS
MTS Customer Care
Dear sir/ Madam,
We have purchased 2 data cards at the date of[protected]. But one data card working fine. But another one not working still. the validity also near to expire.
dec/10025- Complaint
dec/17216-Complaint
JAN/5725 -Complaint
6533508- SR No
Saved
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immanuel arul singh
Jan 18 (5 days ago)
to MTS
Data Card Not Work In the Beginning on[protected]
Inbox
x
immanuel arul singh
Jan 13 (5 days ago)
to MTS
Dear sir/ Madam,
We have purchased 2 data cards at the date of[protected]. But one data card working fine. But another one not working still. the validity also near to expire.
dec/10025- Complaint
dec/17216-Complaint
JAN/5725 -Complaint
6533508- SR No
These all are closed without Resolution. So i am very Angry with MTS Team. I am not intrest to recommend your product to my neighbours.
MTS Customer Care
Jan 15 (3 days ago)
to me
Dear Customer,
Thank you for writing to MTS.
We sincerely regret the inconvenience caused to you.
You have expressed your concern in the email dated Wed, 13th January '2016 regarding prepaid MTS number [protected] about configuration issue, we would like to inform you that as per your complain no. JAN/5725 our device is working fine and the problem is with your operating system.
Further, we would also like to inform you regarding your request no 6533508 we are unable to extend the validity period.
If you require further assistance please do get back to us. We would be glad to assist you.
Thanking you,
Ravinder Dahiya
MTS Customer Care SelfCare ImgMTS My Account - Your account on your fingertips!
Online Bill payment
Check your prepaid balance and postpaid bill amount
Last 5 Recharge History
Register your query/complaint and track same
Last 6 months bills & much more is click away
Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’
1032055
The reference number for this e-mail is 1032055.
From: [protected]@gmail.com
Sent: Wednesday, January 13, 2016 06:49 PM
To: [protected]@MTSIndia.in;
Cc:
Subject: Data Card Not Work In the Beginning on[protected]
This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, Kindly notify the sender and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful.
Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. Sistema Shyam Teleservices Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.
immanuel arul singh
11:18 AM (5 hours ago)
to MTS
MTS Customer Care
12:51 PM (3 hours ago)
2:20 PM (2 hours ago)
to MTS
I heve reinstalled OS also. the problem is with your techincal team and IT person only. your support is tto worst and not satis fied with your network and TEchnical persons. We are shame to reply you for this single issue. no proper from your Side.
MTS Customer Care
3:21 PM (1 hour ago)
3:41 PM (58 minutes ago)
immanuel arul singh
3:42 PM (57 minutes ago)
to MTS
MTS Customer Care
Dear sir/ Madam,
We have purchased 2 data cards at the date of[protected]. But one data card working fine. But another one not working still. the validity also near to expire.
dec/10025- Complaint
dec/17216-Complaint
JAN/5725 -Complaint
6533508- SR No
Saved
4.13 GB (27%) of 15 GB used
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Terms - Privacy
Last account activity: 1 hour ago
Details
...
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MTS Customer CareJan 18 (5 days ago)
You have expressed your concern in the email dated Mon, 18th January '2016 re...
immanuel arul singh
Jan 18 (5 days ago)
to MTS
Data Card Not Work In the Beginning on[protected]. Very Nice Robbery work of your Network. I am Not at all using your Network Single Day Fully. Then How can i Recharge and how it will work. I am not a fool . MTS Blaming the Customer. Still the Data not working from the begining of the purchased date. Then How Can i Recharge fools. Tell me fools. You are blamming the Customer.
MTS Customer CareJan 19 (4 days ago)
1036946 The reference number for this e-mail is 1036946. From: [protected]@gmail.c...
immanuel arul singh
Jan 19 (4 days ago)
to Hotline, MTS
Dear MTS,
I am not at all using the data card from the beginning. it is not connecting to internet. the device has problem from the beginning. daily i have called your customer care and your local technical person also. but no one provide the proper solution. i am very upset with your network. i hate MTS network .Because all executives told same reason but not providing the solution. very shame to MTS.
Thanks & Regards
Immanuel Arul Singh V
[protected]
...
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MTS Customer CareJan 19 (4 days ago)
Further, we would also like to inform you that we are unable to assist you du...
immanuel arul singh
Jan 19 (4 days ago)
to ceo, sergey.cheremin, appellate.del, nodal.del, Andrei.Dubovsk., franchisee, Vsevolod.Rozan., rajiv.mehrotra, suman.sehgal, MTS
MTS DATA Card Not Working From the Date Of Purchase[protected]
Dear Mr. CEO,
It was one of my biggest painful moment of my life, The day when I bought your MTS date card I was very happy. I thought that you have good internet plans under budget. From the Beginning my data card not getting connected. Your Team Replaced 3 data cards. but the problem not solved and also i am not at all using the data card at a single day. its is used for card reader purpose only.
DATA CARD No: [protected]
Customer Name: Srimathy
dec/10025- Complaint
dec/17216-Complaint
JAN/5725 -Complaint
6533508- SR No.
All the incidents are closed without customer satisfaction. the problem also not resolved.. Now we are changed the Aircel Network. it is very happy to work with Aircel. There is no problem with this netork
Thanks & Regards
Immanuel Arul SinghV
[protected]
...
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MTS Customer CareJan 19 (4 days ago)
You have expressed your concern in the email dated Tue, 19th January '2016 re...
immanuel arul singh
Jan 20 (3 days ago)
to ceo, sergey.cheremin, Vsevolod.Rozan., Andrei.Dubovsk., appellate.del, MTS, franchisee, nodal.del, rajiv.mehrotra, suman.sehgal
MTS DATA Card Not Working From the Date Of Purchase[protected]
Dear Mr. CEO,
It was one of my biggest painful moment of my life, The day when I bought your MTS date card I was very happy. I thought that you have good internet plans under budget. From the Beginning my data card not getting connected. Your Team Replaced 3 data cards. but the problem not solved and also i am not at all using the data card at a single day. its is used for card reader purpose only.
DATA CARD No: [protected]
Customer Name: Srimathy
dec/10025- Complaint
dec/17216-Complaint
JAN/5725 -Complaint
6533508- SR No.
All the incidents are closed without customer satisfaction. the problem also not resolved.. Now we are changed the Aircel Network. it is very happy to work with Aircel. There is no problem with this netork
Thanks & Regards
Immanuel Arul SinghV
[protected]
MTS Customer Care4:22 PM (19 hours ago)
You have expressed your concern in the email dated Wed, 20th January '2016 re...
immanuel arul singh
6:34 PM (17 hours ago)
to MTS
I will meat you leagelly
On 1/22/16, MTS Customer Care wrote:
> [http://selfcare.mtsindia.in/images/mts-logo.png]Dear
> Customer,
>
> Thank you for writing to MTS.
>
> We sincerely regret the inconvenience caused to you.
>
> You have expressed your concern in the email dated Wed, 20th January '2016
> regarding prepaid MTS number [protected] about unpleasant experience, we
> understand your concern and have taken a note of your complaint. Please
> accept our sincere apology.
>
> Further, about balance issue, we would like to inform you that as per our
> backend team confirmation there is no possibilities of balance carry forward
> or validity extension for you due to you have issue in your own system OS.
>
> If you require further assistance please do get back to us. We would be glad
> to assist you.
>
> Thanking you,
> Preety Sharma
> MTS Customer Care
> ________________________________
> [SelfCare Img]MTS My Account - Your
> account on your fingertips!
>
> * Online Bill payment
> * Check your prepaid balance and postpaid bill amount
> * Last 5 Recharge History
> * Register your query/complaint and track same
> * Last 6 months bills & much more is click away
>
> Just logon to www.selfcare.mtsindia.in
> and register yourself for ‘My Account’
> 1040164
> The reference number for this e-mail is 1040164.
>
> From: [protected]@gmail.com
> Sent: Wednesday, January 20, 2016 06:48 PM
> To: [protected]@mtsindia.in; sergey.[protected]@mtsindia.in;
> Cc: Vsevolod.[protected]@mtsindia.in; Andrei.[protected]@mtsindia.in;
> appellate.[protected]@MTSIndia.in; [protected]@MTSIndia.in; [protected]@mtsindia.in;
> nodal.[protected]@mtsindia.in; rajiv.[protected]@mtsindia.in;
> suman.[protected]@mtsindia.in;
> Subject: Re: Data Card Not Work In the Beginning on[protected]
>
> MTS DATA Card Not Working From the Date Of Purchase[protected]
>
> Dear Mr. CEO,
>
> It was one of my biggest painful moment of my life, The day when I bought
> your MTS date card I was very happy. I thought that you have good internet
> plans under budget. From the Beginning my data card not getting connected.
> Your Team Replaced 3 data cards. but the problem not solved and also i am
> not at all using the data card at a single day. its is used for card reader
> purpose only.
>
> DATA CARD No: [protected]
> Customer Name: Srimathy
>
> dec/10025- Complaint
> dec/17216-Complaint
> JAN/5725 -Complaint
> 6533508- SR No.
>
> All the incidents are closed without customer satisfaction. the problem also
> not resolved.. Now we are changed the Aircel Network. it is very happy to
> work with Aircel. There is no problem with this netork
>
> Thanks & Regards
>
> Immanuel Arul SinghV
>
> [protected]
MTS Customer Care
11:51 AM (7 minutes ago)
to me
Dear Customer,
Thank you for writing to MTS.
We sincerely regret the inconvenience caused to you.
You have expressed your concern in the email dated Fri, 22nd January '2016 regarding prepaid MTS number [protected] about unpleasant experience, we understand your concern and have taken a note of your complaint. Please accept our sincere apology.
Further, about balance issue, we would like to inform you that as per our backend team confirmation there is no possibilities of balance carry forward or validity extension for you due to you have issue in your own system OS.
If you require further assistance please do get back to us. We would be glad to assist you.
Thanking you,
Preety Sharma
MTS Customer Care SelfCare ImgMTS My Account - Your account on your fingertips!
Online Bill payment
Check your prepaid balance and postpaid bill amount
Last 5 Recharge History
Register your query/complaint and track same
Last 6 months bills & much more is click away
Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’
1042639
The reference number for this e-mail is 1042639.
From: [protected]@gmail.com
Sent: Friday, January 22, 2016 06:36 PM
To: [protected]@MTSIndia.in;
Cc:
Click here to Reply or Forward
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MTS DATA Card Not Working From the Date Of Purchase[protected]
Dear Mr. CEO,
It was one of my biggest painful moment of my life, The day when I bought your MTS date card I was very happy. I thought that you have good internet plans under budget. From the Beginning my data card not getting connected. Your Team Replaced 3 data cards. but the problem not solved and also i am not at all using the data card at a single day. its is used for card reader purpose only.
DATA CARD No: [protected]
Customer Name: Srimathy
dec/10025- Complaint
dec/17216-Complaint
JAN/5725 -Complaint
6533508- SR No.
All the incidents are closed without customer satisfaction. the problem also not resolved.. Now we are changed the Aircel Network. it is very happy to work with Aircel. There is no problem with this netork
Thanks & Regards
Immanuel Arul SinghV
Click here to Reply, Reply to all, or Forward
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