MTS / Sistema Shyam TeleServices [SSTL] Complaints & Reviews

I am called MTS customer care multiple times to deactivate my MTS WiFi data card services [protected]. They are attending the call and asking me all the details, at last they says we are transferring your call to supervisor for deactivation and then the long wait starts. They will transfer but no one will pick the call for 10-15 mins. Only once somebody picked he too disconnected the call without taking my complaint. I don't want to pay the bill anymore coz for the last month too without using the services(connectivity issue) I have to pay the bill.

I have purchased (COD)a new MTS datacard (# [protected]) of cost Rs 1299 on 07 Nov''2015. But due to false commitment of data plan, i denied for activation and asked for complete refund. Now since 10 Nov''2015, I have been complaining for refund by sending email and calling on customer care but not getting any response. I also contacted (on email) Appellate (appellate.[protected]@mtsindia.in)and TRAI ([protected]@trai.gov.in) but no action has been taken yet. MTS is doing fraud with customers by doing false commitment and then taking no action on complaints. Please help me in getting the refund. Bill Attached

I have made the Full and Final payment of MTS Data Card Number - [protected] in the amount of Rs. 711/- on 28/11/2015 at the MTS Outlet at Dashrathpuri, Palam Dabri Main Road, New Delhi. But the payment has not been updated at their end since then, and I keep on receiving call on a daily basis from their Collection Department and I also receive messages on a daily basis from MTS to make the payment. I have been emailing them on a regular basis that I have made the payment and they are replying that they are looking into this but still they have not done anything. They also gave me my complaint number as 2705890 dated 5/12/2015 but when I called customer care they told me that there is no complaint with this number and they dont have any details for this complaint. I received a mail from MTS to contact Vinay Chandra for any dispute, I have called him 3 times but he is also not doing anything.

Dear sir, I am user mts [protected] last 1 year and i am facing data consuming issue 3 months back and inform to customer care but still problem not resolve. Example My data service resume on 16th every months and it have completed 20 th while my uses only mail access. So request to you pl resolve my issue otherwise i will discontinue your service and paste it on social site which will very harmful your company reputation Your painful customer. Jitendra Maholia [protected]

Hi, My name is Saravana Raja. My contact details are [protected] / [protected]. Activation of MTS Prepaid dongle is pending for almost 10 days. Activation should have happened on December, 1 2015. Stating further information below. I had registered myself in MTS customer care on 29.11.2015 to buy the prepaid dongle. Upon registration, in 24 hours, the representative will come home and deliver the dongle after checking the signal. The sales man came promptly on 30.11.2015 and delivered the dongle after checking the signal. I paid Rs.1450/- and submitted the documents. I got the input, that the activation will happen by tomorrow. 01.12.2015. Till now, it did not happen. I had made several attempts through phone and mail. Got exhausted by their reply. They seriously need to revamp their customer service, as their is some basic thing missing. I went to MTS Head office in Chennai, Ambit part, Ambattur. Its a 60 sqft facility, with two chairs occupied by MTS personnel. The customers need to stand to get inside. They need to pass the information by standing, as there is no chair. In that room, only one computer is working. They are not having any clue about any other thing other than doing the recharge and receiving the payment. To my knowledge, Its part of the licensing authority to check whether the company is really having customer servicing capabilities before giving them license to sell their product. Something went wrong drastically. I am pasting the mail conversation for your reference. Please let me know how to go about? I am copying the mails sent to MTS customer care for your reference. saravana raja MTS Customer Care date: Thu, Dec 10, 2015 at 11:44 AM subject: Re: Activation mailed-by: gmail.com Dear Himanshu, I am still waiting. 1. 30.11.2015 - Purchased the prepaid dongle by paying Rs.1450/- 2. 01.12.2015 to 06.12.2015 - Continuously called customer care for updates. The info I got that documents not submitted yet. 3. 06.12.2015 - Wrote an e-mail to customer care. 4. 07.12.2015 - Reply from customer care for details 5. 08.12.2015 - Sent the requested details. 6. 10.12.2015 - Still waiting for response. I had paid Rs.1450 on 30th November, still waiting for activation. The person I had given documents did not submitted. Who is responsible for this? Thanks, Saravana Raja On Tue, Dec 8, 2015 at 2:38 PM, saravana raja wrote: Giving below the requested details. 1. SARAVANA RAJA 2. Enquired with customer care for a demo on Sunday(29.11.15). A representative came on Monday delivered the dongle after checking the 📶. He collected Rs.1450 añd ration card, pancàrđ and passport siže photo. Receipt of cash will be sent viã mail and activation will be done on Tuesday, information was given by the MTS representative. 3. [protected] / [protected] 4.ration caRd / pan card 5.my residence 6. 30.11.2015 7. No.7, 9th St srí sakthí ñnàgař, ànñàñüř, Chennai -600109. 8. 9. Waiťing foř ťhe çalĺ 10. Missed both name añd ñumbér', MDÑ [protected]. Please activate. I contacted the MTS customer care, as per the direction I had bought the MTS dongle. I really don't know how to go about. Attaching my passport, pan card soft copy for your reference. Thànks Saravana raja [protected] / [protected] On Dec 7, 2015 8:19 PM, "MTS Customer Care" wrote: Dear Customer, Thank you for writing to MTS. We sincerely regret the inconvenience caused to you. You have expressed your concern in the email dated Sun, 06th December '2015 regarding activation, please write us back with the mentioned details: 1. Customer Name: 2. Detailed Remarks: 3. Alt No: 4. POI & POA : (Proof of Identity and address) 5. Person/Place where Submitted: 6. Date of Submission: 7. Current Address of Customer: 8. Verification Done on Call: 9. Best time to call back : 10. Executive name : 11. Executive number: If you require further assistance please do get back to us. We would be glad to assist you. Thanking you, Himanshu Singh MTS Customer Care Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’ 988949 The reference number for this e-mail is 988949. From: [protected]@gmail.com Sent: Sunday, December 06, 2015 07:17 PM To: [protected]@MTSIndia.in; Cc: Subject: Activation Hi, Iam Saravana raja, bought mts prepaid on 30.11.2015. I had given ration card, pan card xerox along with photo as documents. I had contacted customer care (4th time), got the input that the documents are not submitted, hence activation not possible. MDN [protected]. I don't have contact number of the person who delivered the dongle, he was from Ambit Park, Ambattur. Please let me know, how to activate the dongle. I need an explanation for the delay. Thanks, Saravana raja [protected] / [protected]

In the midst of floods in chennai where every company is coming for help listen what MTS did with me. There was no network, I know its not MTS fault similarly its not mine fault too. I had around 10 gb of data left which I could not use. I emailed them on 5th dec stating the problem for which I got automated mail but nobody revert back. Again I emailed them still no response. So I decided to call them 7th dec I waited for arnd 10 mins after telling my problem she said can I place call on hold for 30 SECS and she didn't come back even after 3 mins and call got disconnected.I called them again on 8th and the representative said there is no resolution and case is closed. She was so dump she kept telling there is no such option I said her there will not be such option cuz these things doesn't happen everyday, so u can at least place on req she becomes arrogant and says no sir. So, I told her let me talk to your manager again that line 30 SECS (u guys should teach them to be more practical, even if they keep call on hold for 15 mins they will ask 30 secs) after that she says ok sir I will place request on high demand. She assured me that I will get resolution within 24 hours. But I reached saturation when I did not got any mail or email on 9th also. I had no other option I called them on again on 9th, this guy assured me that I will get call before 4 p.m on 9th and now I am writing this at 4.26 p.m but I haven't received a call, he even said me I[censored] miss a call they will call u thrice before closing the case. Don't set high expectation i[censored] cannot deliver

Customer care service is awful. there is nobody to help if in case there is any billing issue. i have been facing this for good sometime now. if there is any billing issue, you can never seek to any help from there team. It becomes a task to call them and go for a follow up.

Hi, MDN NO:[protected] ACCOUNT ID:[protected] My Contact number - [protected] I have made calls to MTS customer service team couple of times to cancel the services in the month of May 2015 on my MTS data card as I have moved to Pune. The customer care executive refused to cancel the services and their monthly bills are misleading due to which I am unable to understand the total outstanding till date. All I can see is the current bill outstanding and previous bill overdue. I have been receiving monthly bills even after that, I was informed that Cancellation can only be done at MTS office, Ahmedabad, Gujarat. Does that mean if I don't visit Gujarat in my life ever again, These guys will keep billing me the same monthly rental without even using the services? This is concerning me a lot. I need the response to this mail along with the resolution on this as soon as possible I refuse to pay the bills from the day I asked the customer service team to cancel the services as It's not MY mistake. I have received an email from someone for collection of bills as below - To Letter No:GUJ/AUG/BC16/0636 Chetang Maheschandra Vora Address: 103 Rutchik Appt Bh Kalyab Jewelars Opp Parimal Garden Ambawadi Ahmedabad Ahmedabad 380015 Dated: 8/25/2015 Subject: PAYMENT REMINDER LETTER MDN NO:[protected] ACCOUNT ID:[protected] Dear Customer We write to you on behalf of Sistema Shyam TeleServices Limited [SSTL] offering voice and data services under “MTS” brand. This is in furtherance of our continuous efforts to persuade you to clear the outstanding dues for your subscription Account No.[protected] bearing MDN no.[protected] . It is reiterated that the total outstanding amount towards usage as on date in your account is Rs 1327 You have been our valued customer and it was a pleasure serving you on our network. we would like to restore our association once again by way of this communication. We would again request you to kindly make the payment of the aforesaid outstanding amount within seven days of the receipt of this letter. In case of any clarification, we would request you to contact Mr Surjitsingh on [protected] for any amicable resolution and clearance of dues accrued on your account. Please treat this as a final intimation from SSTL; lest it is compelled to e initiate appropriate legal proceedings against you for recovery of outstanding dues.. In case you have already made the requisite payment, please provide us copy of the receipt of any supporting documents, and ignore the contents thereof.. Yours faithfully Authorized Signatory Sistema Shyam TeleServices Limited Bills showing DUE - 16/09/2015 - 30/11/[protected].00 16/08/2015 - 14/09/[protected].00 16/07/2015 - 15/08/[protected].00 16/06/2015 - 10/07/[protected].00 10/06/2015 - 15/06/2015 - 378.00 All I need is resolution to this query to avoid any legal proceedings against me. I have done every possible thing to stop the services. I cannot afford to travel right from Pune to Ahmedabad just to cancel Internet services which I have stopped using since May 2015. I hope this effort will resolve my issue regards, Chetang V

Im having a very bad service connection from MTS INDIA. 1) my data card doesnt connect to network most of the time 2) im not getting proper signal in my locality 3) upload is very high even if there is no usage even when there is no background process 4) my session is disconnecting half of the time without knowledge My friend Pays 1000rs/month and getting 40GB of data per month he says that he got a special offer .. i would like to ask you even im a user why cant i avail it . i would like to disconnect my service of MTS due to improper service connection . whenever i call customer care the one thing they say is please reboot and call us later.. it takes 15-20min for my call to get connected to your customer care and all they say is to reboot even though i rebooted it several times .. i will pay my bill and close my account please terminate it for the next month.. Device Number : [protected] Name : Mohan Raj

I have sent email to cancel my MTS data card no. [protected] on 7th Nov 2015 after speaking to MTS customer executive in which the executive advised to send email with bill copy. I have sent multiple emails since then but has not got any response. I initiated cancellation after 4 days and have not used the services at all but still I am getting bills. Why am I getting a bill and MTS customer care executives calling me to pay the bill. Why should I pay when i have already sent multiple cancellation requests straight after receiving the product as it was not working.

I tried to recharge to my MTS dongle twice today. First for 699 (through rechargeitnow.com) and 999 (through MTS self care portal, transaction id - [protected]) First transaction was processed and got error at the end, the amount got debited but no balance in MTS. Second transaction is also successful but still the MTS balance is 0MB. MTS customer care is not helpful. They does'nt seem to know whether the recharge is sucessful or not. It is really frustrating with MTS recharge online.

My Data Card No. is [protected]. On 5th dec morning my data balance was 5GB and validity date also 5th dec, I recharge with Rs 248 on 5th dec. but my 5GB data balance not carry forward. then i register a complain "DEC/792" and company member said my validity date was 4th dec, but i see that the validity date was 5th dec because on 5th dec morning i have 5GB balance. And when this Fact i told them, then they register another complain which is "DEC/1017". and till now my 5GB data balance not return. Please resolve my problem urgently.

Dongle number : [protected] Bangalore circle. no 3g+ signal in my device although the coverage shows that in my area.. registered several complaints with mts. one of the solution provided was try outside your flat or some other room. i did not buy a dongle to sit outside my flat and do my work. they are prompt in sending the bill but not even ready to get the issue resolved.. i will ensure that none of my friends and relatives buys mts devices anytime... mts service is really awful

For 999 plan MTS ultra WiFi it was 40 GB, But with out the customer knowledge a down plan was been done to 30 GB. No E-mail, No SMS. The lies for the Customer care service assistance. "If any thing had gone wrong" -------- why do the Customer care service assistance Or Agents Or Sales has to say Sorry. ------ instead they have to avoid the error in first place. "Issues like a SPEED LIMITS ----- 999 + tax MTS ultra wifi 30 GB (15 GB DAY / 15 GB NIGHT) SPEED Limit 9.5 Mbps can be 1.5 Mbps" This was the original statement given by all the Agents in MTS Customer care service, But, I or We or All will get only ------- " 0.01 Mbps " So Dialog based, Customer: he calls MY_MTS_NUMBER and ACCOUNT_HOLDER_NAME Agent: says OK ... and asks for what kind of issue ? Customer: Speed issued and unable to register a complaint in MTS portal, previews agent has not raised a complaint. Agents: ... " Sorry for the issue " ... " for your plan the current speed is 1.5 Mbps and not the 9.5 Mbps " Customer: asses for raised a complaint on your side because customer cod not raise a complaints in MTS portal Agent: ... " We will take a feed back " No SR, No Complaint, No forwarding of Mails. So, I hake to cut or close the session or say OK for the best service tha MTS had given to, and kindly make another call to the same MTS service assistance. So, what happiness in the second time? _same customer _same day with 30 minits + _same customer problems _different Agent says, different Revelations . But the Revelations will fit for the service. The final Consultation: Customer is THE KING for the telecom network in INDIA, except MTS and it is lacking for customer sanctification and they dint have "Customer care service assistance" inside they have "Sales Customer care service assistance". I publish the complaint not because " i HAT MTS Customer care service assistance " but i had a very good knowledge about Telecom domain.

MTS never provides download speed o[censored]pto 36 mbps as its claims as the dongle has capacity of only 14 mbps download speed. Intact it does not even provide speed of 500 kbps giving stupid reasons like due to so many users of them in the same area. On complaint of such slow speed, they take your complaint and say that they will respond with technical depatmrtment call but all in vain. They even promise to send technical executive at your place but they never show up. I am after this for long time now.They claim wrong speed and do not deliver. They lie on face. Prosecute them. Penalize them. They are fraud company. Ban such fraud companies. We should take serious actions against them. I wasted my 800 ruppes on this.

Hi,

This is regarding Account with MTS, every other day we are receiving emails from MS regarding the payment. However, we had already made the full and final payment & asked to close this account in June 2015.

We have provided them the payment proof as well, still they send us Bill & Legal Notice every Month.

Thanks & Regards,
Saumya Srivastava
Producer
Zee News

Starting from the beginning transaction on 22nd oct was done(mts recharge of Rs 399 twice having transaction id-M90147021a15 & M90147021a14) for which I had posted complaint on 24th oct 2015(complaint no-OCT/8427) for which i had recieved the message that complaint has been resolved.Then we again called up mts customer care and again we got the complaint no(complaint no-NOV/4132 & NOV/4502) and we were assured thatwe would recieve the amount of Rs 798 by 23rd Nov 2015 by 3:00Pm.But we didnt receive any payment.Again of 23rd Nov 2015 at 6:00Pm i contacted the mts customer care and they told me that i would be contacted by the Senior Executive ()who assured that payment would be provided within 12 working hrs.But till date its been one month and above we didnt receive any payment. Please look for this issue as soon as possible as the MTS executives issue only the complaints but they dont resolve it

Rajat Tyagi Oct 16 to MTS, custcare Hi, can you please send my daily data use report, every month 5GB data short between the month. Please disconnect my services, ill no longer be a part of this MTS. ill not advice to any to purchase this kind of service Thanks Rajat Tyagi On Thu, Oct 15, 2015 at 12:08 AM, wrote:

Every day I call MTS customer care I told that any service activit on my number? And by customer care yes then I said to stop service.. Then next day I call customer care and told any service active? And is yes... Event my mobile switch off 1 day then next day on, I see the any service active. My total mobiles balance lost Rs.550/- one day. Please help.

Dear Team, I am following MTS from last one month for the Device related issue. As checked by Two times by the MTS engineer only. They have already mentioned that Problem in the device Only. So this device should be changed as a valuable customer. But they are not even listening to me. They are not even trying to call to change the device. Complaint No - NOV/6891 NOV/8542 There are many more complaints available. My MTS Data Card No is - [protected] Thanks, Jawahar