MTS / Sistema Shyam TeleServices [SSTL] Complaints & Reviews

Dear sir, my MTS data card no [protected]. my plan is unlimited with rs 799/- and i pay this same amount. but now my bill i recived via email is 999/- and payment collection agent also told me that my plan with 999/- and collection agent name is bhimsingh. so please clearify this issue that how you change my rental without any information. when i purchase a plan for any rental then how you change it.please clear it imideatly. yours ravindar singh

My name is vikas grover my mobile number is[protected], i have a mts data card connection whose number is [protected], company disconnect my connection without giving me any information. i paid all my bills. this is 3rd complaint for mts for the same issue, but i did'nt get any solution till, even a single call from mts and from complaint domain. i loss lot of work and money harm from my clients because of this cause.

I got my connection disconnected on 7Feb because device got damaged and they didnt had replacement device(MTS MBlaze Power WiFi Rs.2, 899 ). They provided Mblaze but made a new contract. So for the previous damaged device they kept billing saying that it was temporary disconnected. If i have complained and they have provided new contract how can they keep billing. i even paid bill for feb, mar and april because they were calling my parents and harassing. There was an advance paid for the previous device which their dealer or someone cashed out but never returned to me. and they refuse to still confirm by email that it has been permanently disconnected... The other connection also i got disconnected because if

My Name is Swapna Keswani taken a New Connection Of MTS Homespot Instant WiFi on 28 Aug 2015 ...Normally i activated my wifi but when i start using, the speed is so slow i cannot start the google page also... when i call to customer care the customer executive is saying only 2 things first restart the data and second call back arrangement ..i talked many executive same words i m listing..the executive names are PRIYA ROY AND SAHIL AHMED.. i m frusted with this procedure... I dont want to use this MTS connection...

Bought mts mblaze postpaid online from flipkart delivered at haridwar with subject to delhi registration, so it cannot be activated from haridwar as date lapsed for returning the product to flipkart. On contacting mts consumer care was being denied for any help stating they do not entertain third party seller and it could only be activated from delhi only.

I am a MTS postpaid datacard customer ( [protected] ) and I took the 999 plan which was 40 gb unlimited ( 20 gb day and 20 gb night ) over the period of time, the MTS service providers have cut short the data volume and it is less than 20 GB now. on top of this the quality of connection is very poor and fails to provide continuous connectivity.

I have lost my MTS number [protected] and then asked for closing same number and then had chat with MTS customer care number and told me pay last bill and he adviced me to send the mail to MTS customer care for closing this [protected] and at same time I called MTS rep for buying dongle and I paid money for new connection and I got this current [protected] curenlty using and paying regular bills for it but still I am getting bill for old number [protected] even after I have allready paid last bill of Rs 419/ sent to me . MTS is solving any isse related with it and providing the worst service with me . How do solve issue and how can trust now MTS . I want to close my current dongle [protected] but I do not have trust is there any way to get relieved form MTS

I have MTS datacard no [protected]. My complaint numbers are AUG/14037, AUG 14853. After every complain i got a call from MTS, number is ([protected])regarding my complaints they told that it is problem from our mts side and your area in which you are living come under INDOOR area so you facing this issue. Then i asked very politely that then why should i pay bills to MTS he cut the call and immediately i got the reply that we are unable to reach you and your complaint is closed.

DO NOT BUY MTS! - We purchased a MTS 3G Plus dongle ([protected], at an advertised maximum speed of 9.8 Mbps) at the MTS store from T Nagar, Chennai on August 17, 2015 under the plan 700/- per month for 14GB FUP limit (7GB for day and 7 GB night). During the purchase we were promised a minimum speed of 1.5-2 Mbps. The internet connection was activated on August 20, 2015. And then the worst times of our life started. 1. The speed was far from the promised minimum speed of 1.5 to 2Mbps. It was fluctuating between 0-400/ 500 kbps. Sometimes it was so bad that I kept getting cut out of my official meetings. We lodged a complaint (AUG/8894) and they called us back the next day and asked us to play a video on Youtube to get a trace. The next day, we got a call from the "backend team" who tried to convince us the average speed in our area was 700 kbps. We were not going to fall for that as before we purchased MTS, we tested the speed for a day using a friend's MTS dongle. When we said this on the call, they said it cannot be device specific when we had in fact seen it right in front of our eyes. They have the audacity to close the ticket without our concurrence stating "customer receives 1 Mbps at non-busy hours", which is not true. We had to call back and yell and instead of reopening the same ticket, they opened a new one. We later realized this is a cheap tactic they would employ irrespective of how many ever times we call their customer support. There is absolutely no sense of accountability or professionalism. 2. In the meanwhile, in less than 8 days o[censored]se which did not consist of downloading movies or streaming HD data, we got a message saying we had used our 7GB data limit for day. When we called to question the same we were asked to wait for 2 days for their team to get back and given another complaint id (AUG/11003). None of their teams call back in time. With our previous issue not addressed we got very angry and asked them to send our consumption details immediately. They refused saying it will only be provided at the end of our billing cycle, which they said is September 16, 2015 as opposed to the information given by the seller who said August billing would be pro-rata and our billing cycle would be first of every month. I really do not understand why a customer has to wait for an entire month without internet connectivity just to know the details of MTS’s false claim of having used up the FUP limit. If it is so clear in their systems of record, why are the details proving consumption of 7 GB not shared even after repeated calls for more than 4 days? Again, without fixing the issue or getting our concurrence, they closed the ticket. After repeated calls, they opened a new ticket (AUG/11541), which they again closed because, apparently they called us once and we did not respond. They never check for customer availability beforehand nor would it be possible to contact the called number. It would say invalid number when you try dialling it. Again I really do not understand why the customer needs to wait for a call from a different team every time there is an issue. At the least their customer support team could transfer the call to the other team and wait in the call, in the event there is no response, take accountability for issue and perform necessary escalations and ensure the customer issues are addressed in time. Now, we have no internet till September 16, 2015 and no response from the support team regarding MTS’s alleged false claims of 7 GB consumption or what they are doing to fix it. Some excerpts from our calls, spoken by MTS customer care executives and floor supervisors: - "You have used 2GB data so far, how did you use it if you are not getting enough speed?" – They have the audacity to call customers as liars even without understanding the issue. Either they do not have the basic sense that data can still be consumed at 500 kbps, only it will take longer or it is a cheap tactic they employ to fool ignorant customers. Right from the first call none of the support team members took necessary corrective actions instead they try blaming the bandwidth for the area or implicate customers with baseless claims and keep closing tickets without customer concurrence - A classic demonstration of their thorough lack of accountability and professionalism. - "I cannot do anything, our records show you have used 7 GB and we can only send consumption data at the end of billing cycle" - very rudely when I asked if you claim we have used it, send us proof. He actually cut the call abruptly while I was still on line. I really do not understand why a customer has to wait for an entire month without internet connectivity just to know the details of MTS’s false claim of having used up FUP limit. If it is so clear in their systems of record, why are the details proving consumption of 7 GB not shared even after repeated calls for more than 4 days? - "Our records show you have used 9GB, how can you say you haven't? We can't send anything until end of billing cycle" - Yesterday (31-Aug-15). I wonder how it went from 7GB to 9GB in 4 days, especially since we could not even use their dongle for the last 4 days. Till now, neither of our issues is fixed. They keep closing the tickets without our approval, a clever tactic so that they don't have to show that the same ticket was open for too long or let it escalate. We are completely and utterly fed up with this service. Not only do they cheat and lie, they have the worst customer care service which does not have the basic decency or professionalism to talk properly to a customer. They treat us like fools who will listen to whatever they say without questioning it. We strongly recommend anyone who is considering an MTS connection to NOT even think about it. What you get in return for the money you pay is bad service, rude responses and a headache and sore throat from constantly trying to contact them to fix your issues.

In fact I had an MTS data connection earlier ([protected])...was not satisfied with the speed and performance..hence called their local business associates...they asked me to go for a better plan and gave me a new connection ([protected], in the month of June 15), after paying Rs. 1300/- for the gadget. In fact there was much delay in getting the connection almost 10 days; due to reasons known only to MTS. Every time I call the customer care to activate they say the user name mentioned by me was incorrect (probably the number was used by someone else till recently)...and finally with some intervention got it through. Since June '15, I have hardly used it (got two other connections; one at office and another the mobile; hence was not in an emergency; but frequently called the customer care to correct it; but of no avail. Being a responsible citizen, I paid the monthly subscription charges (3 months, at an avg of Rs. 900/-PM). Please note I have finally asked the officials today (1st of September '15) to disconnect and they have asked me to pay the dues till 1st Sep...(I paid it as well)...it was my mistake; to choose MTS for a 2nd time; so within three months I personally lost almost Rs. 5000/- for trying MTS...and trusting the brand. Being a senior management professional I hardly got time to run behind these people. I would have really sued them for the mental agony and trouble they have given to me. God save them...they will perish on their own.

I have MTS datacard no [protected]. My complaint numbers are AUG/14037, AUG 14853. i registered the complaint 15 days ago. I am constantly calling MTS for resolving the issue. As per MTS it is an indoor problem. I called customer care i got the dumb reply with same standard lines repeating all the time. According to them customer is fool and they will be convinced with their stupid reply. When ever I requested to talk to your manager they reply for a call back. and Managers also give me same reply. After every complain i got a call from MTS, number is ([protected])regarding my complaints they told that it is problem from our mts side and your area in which you are living come under INDOOR area so you facing this issue. Then i asked very politely that then why should i pay bills to MTS he cut the call and immediately i got the reply that we are unable to reach you and your complaint is closed.

My mts mobile no is .[protected] email is : [protected]@gmail.com i recharged amt Rs 50 on 28/08/2015 - 05.02 pm by rechargeitnow.com but still not recharged the amount of rs.50 but amount debit my a/c details of trs no : neft 0150828 pls return my amt thanking you murugesan

I have been a MTS user for 4 years now and with various numbers that i have taken from MTS, their is no bad credit history on any of these numbers. In the bill (15may-15june 2015) i was charged rs. 100 as late fee. when your collection agent Mr. Choubisa came to collect for the bill, he assured on his own account that the late fee of Rs. 100 would be waived and i dont need to pay that amount. The subsequent month when i recieved my bill again, i was charged the very same rs. 100 which clearly were not waived from my account. This time i had a bill amount of Rs. 722 and your own collection agent suggested that i pay rs. 622 because the first thing that he would do after going back to his office would be to waive it off. i wasnt convinced so your agent even made a call in front of me and assured me that my late fee has been waived and i can use my services without interupption. I was misinformed by an MTS employee. After i paid my bill i still kept recieving messages from MTS saying that i need to pay rs.122 for uninterupted services so i called the collection agent again and he said that their must be some error because 100 rupees has already been waived off. Now its been a month that i havent been able to use my MTS services and i need to pay rs. 698 once again ??????????? when did i use your services to pay you? what happened to the wrong promises made by MTS employees ? now MTS expects me to pay Rs. 698 instead of Rs. 100 the late fees that i had to pay originally to keep my connection on.

Ear sir,
I recharged My Dta card MTS id - [protected] on 19 Aug with Rs 299 for 2.5 G.B instead of 1.5 offered received by sms for 28 days . After long time i recharged hoping that this time it will last for some time but to my surprised it was also exhausted within 3 days . it was expired on 22 August 2015 morning . For all these days i browse google . facebook in my desktop etc . No song or movie down load . I am astonished how come 2.5 G.B offered by company for 28 days will be over in just 3 days . i Made similar complain earlier also but no action has been taken and they only ask me to see my usage which i really don't understand as they are virtually charging Rs 100 per day and since long i have not recharged because of similar issue but after-getting sms on mobile i recharge with Rs 299k but
again somehow i understand it was only tempting offer to lure customer to recharge again .
I made biggest mistake buying Mts for internet .
I have written email also to customer care and appellate authority of Mts but all what they have answer is irresponsible and they have not raised any point which made concern with my complain . they just want ignore subject and want me recharged again for detailed bill .


Regards
Ashivan verma
[protected]

Hi No one from Customer care guys called. Raised another complaint - AUG/7864, including this its 3rd complaint 1) MAY/4728 2) JUL/4716 3) AUG/7864 regarding same issue of low speed. And i was assured senior techinical rep will contact in 4hrs. Not sure which time zone the lady reffered too. I called around 3pm IST today. Any way to escalate the issue? MTS no: [protected] contact no: [protected]

Hello, i am writing this to you because i am fed up with the above mentioned company and their service. I've took a MTS MBlaze connection on june 1st. Before i took the connection i have got a call from the MTS kollam office, which was regarding the offer and all. The lady who spoke to me was Nithya (As per her information) she explained me the offer which is MTS providing. First of all she said they do not taking charge for the device, its absolutely free and just need to pay the bill amount which is 617/-INR with tax monthly. But i asked her are you sure about that you are not charging any cost for the device, she repeat to me yes sir we don't because its an offer. Second thing, also she said through the connection i will get a power bank worth 900/-(3000MAh) with warranty. And i agree with her and she told a representative will come to my home and will fix the connection and give the power bank and all. After two days the guy who working in MTS was came to my place and gave me the device, but he didn't bring the power bank along with him. He said he will give me later also he asked me the device cost which is 1400/-INR. I said to him that the lady from your office never mentioned about the device cost and she said its absolutely free. But he said she may wrong or mistakenly said. In that situation i badly need an internet connection and i felt pity on the guy who came from kollam to my place. So i decided to take the connection with the device cost. But i told him that i don't have money right now and he said its okay and i did the payment a fews days later. And he gave the power bank then, but it was a duplicate power bank with 2600MAh only NO Warranty too. I asked the guy about that and he said this is only what we can do. i have no other option i just bought what he gave to me. To the very next day i tried to use the power bank but it was not working properly too. The charge was not stay back longer. I have called the guy and report it, but what his reply was sir its a free product we cant anything and if you want to talk about the case i can give you our branch manager number. I have dialed to the branch manager and his service and behaves to me is very poor and indecent. He said we cant do much if you want to use just use that device or else just get lost. I never ever expect such an insult from a reputed company's manager. I was really felt sad and insulted so i wanted to make a complaint against the manager and the fake offers . I have wrote to the MTS customer care office and no reply from their for the 3 days. I was just fed up and made a call to the customer care and they said sorry for the late reply and they had contacted me the very next day. And they hear my full story and said to me with in 4 days they will replace my power bank and they asked me to withdraw my complaint. I was waiting for 5 days and no news and no one contacted me. I have called again to the customer care and told about the issue, and they gave me an other deadline which is on the very next day. So i waited 2 days and there were no updates again. This time i was really got angry and called again to the customer care and shouted and again they gave me one more day deadline. But until now i didn't get any call or any news from their. So i want to bring this to the consumer court and i need your help to do further. Also i want to inform you that the above mentioned company offering up to 9Mbps speed and i am getting 1Mbps speed. So in they are cheating the people with lots of way. Kindly take an immediate action against this fake offers. I hope a better service and i expect your full support to solve this issue with immediate action. Please do not hesitate to call me for further clarifications. Regards, Vishnu Ravi. Kumar [protected]

Dear all... For all your kind attention. As per the conversation had with MTS today by 1.30pm with Mr.Gowtham from the escalation team. My request was to increase the signal strength in my area which is 182, 6th cross street, TVS nagar Korattur, Chennai 76. After registering a compliant with you continously from 11th of august 2015, your technical my place on 24th August 2015 afternoon 1.30 pm. He was checking from my house terrace to connect with the Data card. He said that he wants to know the speed from the house terrace and compare it with the speed inside the house. He was also pretty convinced that the speed is not upto the mark. As per his statement, the speed was less than 1 mbps ( more than 9 Mbps was promised) in my house terrace. Korattur is ranking 7th in india interms of Land Appriciation and that is the reason you are Marketing your product in every street of my Korattur TVS nagar Street light pillar to every house compound wall. Why do you have to sell a product in my area, where you cannot give proper service. You did not deliver what you have promised and keep on sending me bills every month and I keep paying every month without fail. By then you did not consider that this customer is paying bill every month, lets give him good service.Everything MTS does is all wrong and looks like MTS is cheating indian People. Being a Fareign Investor, your moto should be providing better servie than the Indian service providers. We as indians, believed you and your russian back ground interms of your technological advancement. But your service is completely irrelevant and opposite to what you have promised to deliver indian people. Each and every employee should have the same deliverance mind. As far my under standing is considered, after talking with your cutomer care executive and Escalation team, it completely looks like they are not bothered why i am closing my connection with MTS. All they worry about is, i am talking how my script is written which is infront of me. I am wonderig whether Mr.Dmitry Shukov - MTS CEO and Mr.Narasimhan - Deputy CEO is actually monitoring the how the service is provided after a connection is being sold. whether the customer is becoming a brand ambassador or he is being tortured for what they have bought from MTS. Mr. Andrey Dubovskov - Charmain of MTS is sitting somehwere try to expand the business and this is how the service is rendered once the approval is given to provide service to indian people. Coming to the point : Your executive told me that I have to pay my pending bills for last month, this running cycle and 4 more days which I did not understand. My requirement : Last time also I faced similar problem with MTS and I had to settle it in Lok adalat. But this time I am not giving up until I am getting a better service. I am looking for an positive result for my issue. I have also planned to take this issue to national media and Social network in order to show what india is getting for letting foreign investor do service in our country. -- Thanks and Regards Prasath Vasanthan

Dongle became dead since beginning means from purchased date 04 aug 15. Returned to nearest dealer (Balaji telecom, suratgarh, Rajasthan). Till now no response from either dealer or customer care. Very irresponsible behavior of dealer pinched me and they have been shut their shop since one week. My imei is A1000039ABE6CB. Bill no the dealer gave 7968 dated 13 Aug 15. Now what should I do? By conversation to customer service came to know that my problem may not be solved...

I had the worst experience with MTS, please refer my below email commmuniation. they did not provide the service gaurenteed, did not resolve the complaints raised.I had switched over to different network 2 months back and did "0" usage on MTS data card which gives 100 Kbps. still the billed me for 2 months. Now i paid the amount and asked them to disconnect and they say it will take 7 days for disconnection and for this active period i need to still pay rental with tax. These people are the worst. i almost lost 3k for not even using their network!. i m not sure how such a company even exist with such poor customer support and service! Customer care said they will deactivate in one hour. mail says they will take 7 days to deactivate. Could you please ask them to deactivate and not charge me any more? RE: Your MTS account eBill dated 16-Aug-2015 MTS Customer Care Today at 7:25 PM To [protected]@ymail.com Dear Customer, Thank you for writing to MTS. We sincerely regret the inconvenience caused to you. You have expressed your concern in the email dated Fri, 28th August '2015 regarding postpaid MTS number [protected] about service disconnection, we have raised a request for account cancellation and the request number is 9640794. We would like to inform you that it would take a maximum of 7 days to disconnect your services. We would like to inform you that the daily rental and usage charges (if any) along with service tax would be charged during active period. If you require further assistance please do get back to us. We would be glad to assist you. Thanking you, Ankit Bajoria MTS Customer Care SelfCare ImgMTS My Account - Your account on your fingertips! Online Bill payment Check your prepaid balance and postpaid bill amount Last 5 Recharge History Register your query/complaint and track same Last 6 months bills & much more is click away Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’ The reference number for this e-mail is 869870. From: [protected]@ymail.com Sent: Friday, August 28, 2015 06:45 PM To: [protected]@MTSIndia.in; Cc: Subject: Re: Your MTS account eBill dated 16-Aug-2015 HI Ankit, I have paid the outstanding amount of 1662/-. The transaction ID details are in below screenshot. i need you to terminate my connection effective immediately and not send any alerts to my mobile on bill payments anymore! Inline image Regards, Abishek From: MTS Customer Care To: "[protected]@ymail.com" Sent: Saturday, 22 August 2015 3:04 PM Subject: RE: Your MTS account eBill dated 16-Aug-2015 Dear Customer, Thank you for writing to MTS. We sincerely regret the inconvenience caused to you. You have expressed your concern in the email dated Sat, 22nd August '2015 regarding postpaid MTS number [protected] about bill waiver, we would like to inform you that we are unable to provide you the waiver as your MTS connection was in active state for all these days. However we have shared your feedback with the concerned team and assure you to provide the best service. If you require further assistance please do get back to us. We would be glad to assist you. Thanking you, Ankit Bajoria MTS Customer Care SelfCare ImgMTS My Account - Your account on your fingertips! Online Bill payment Check your prepaid balance and postpaid bill amount Last 5 Recharge History Register your query/complaint and track same Last 6 months bills & much more is click away Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’ The reference number for this e-mail is 851065. From: [protected]@ymail.com Sent: Saturday, August 22, 2015 02:39 PM To: [protected]@MTSIndia.in; Cc: Subject: Re: Your MTS account eBill dated 16-Aug-2015 HI Ankit, Thanks for your mail, I would like to share my experience with MTS before going forward with bill payment related issues I personally feel that MTS has cheated me buy selling their product to me in an area where coverage is almost "0"! They informed me that there is best coverage in my area(3-4MBPS) and sold the data card without even showing Demo (which i had requested) I had called so many times to Customer care and logged complaints saying i am not even getting 100KBPS speed and told them to rectify it. A person called me on a fine day and just told me that the problem is rectified without even explaining the issue. But unfortunately the problem was not resolved and there was no improvement at all, so i have moved on with other connection within 2-3 weeks of purchase. So in this case you have cheated me Twice!!, first time saying that i would get 3-4 mbps and second time simply closing the complaint without resolving After making your customer dissatisfy so many times you still expect me to pay the outstanding bill for not using your connection??? Why should i even pay the money if you have not given service guaranteed?? Don't speak about your standard procedure if you don't have enough standard in your product and services!! Regards, Abishek From: MTS Customer Care To: "[protected]@ymail.com" Sent: Saturday, 22 August 2015 2:03 PM Subject: RE: Your MTS account eBill dated 16-Aug-2015 Dear Customer, Thank you for writing to MTS. We sincerely regret the inconvenience caused to you. You have expressed your concern in the email dated Wed, 19th August '2015 regarding postpaid MTS number [protected] about billing issue, we would like to inform you that if the services of an account is in active status from our end and the customer has not requested for account cancellation, then customer is liable to pay the daily rental along with service tax irrespective of the usages done or not as it is a postpaid services. This is standard across all type of services. We request you to kindly pay the bill of 1662/- due on your data card. If you require further assistance please do get back to us. We would be glad to assist you. Thanking you, Ankit Bajoria MTS Customer Care SelfCare ImgMTS My Account - Your account on your fingertips! Online Bill payment Check your prepaid balance and postpaid bill amount Last 5 Recharge History Register your query/complaint and track same Last 6 months bills & much more is click away Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’ The reference number for this e-mail is 846938. From: [protected]@ymail.com Sent: Wednesday, August 19, 2015 04:44 PM To: [protected]@MTSIndia.in; Cc: Subject: Fw: Your MTS account eBill dated 16-Aug-2015 Hi, Please don't send Bills/Alerts to my mobile/Email as i have stopped using MTS just 1 or 2 weeks after purchase and never used it. Please disconnect my connection and all other alerts immediately!

I had put up a request to deactivate my data card number [protected](kolkata circle) on 5th march, to which the customer care said we have accepted your request and your number will be deactivated. Despite putting up a request to deactivate, Next month they send me bills, to which again I put up a request with customer care and they said you need to clear the dues. which I did, and for the next 2 months they send me bills again. Now what does this means, they are harassing the consumer. And after that they call from a random number and say you have a case hearing. Such ruthless company... And after that I enquire the customer care regarding that I have put up a request to deactivate 4 months ago, they say we will forward your request to backend customer care. What rubbish company is this to harass people unnecessary? I want to ask this company after the customer has filed a request to deactivate the number, what steps should be followed?