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Muthoot Complaints & Reviews

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Updated: Mar 19, 2026
Complaints 533
Resolved
68
Unresolved
465
So far, so good. Muthoot is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Muthoot will keep up the work and continue to help more customers with their concerns even better 🤝
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Muthoot reviews & complaints page 15

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V
vimla ashok puri
from Jodhpur, Rajasthan
Jan 30, 2018
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Address: Jodhpur, Rajasthan

Hello
Respected sir,
On 29/01/2018 i called up to muthoot fin. Office paota jodhpur
Manager attend call and told to me i am not able to solve your problem you called my employ no. They will be handle your problem. After then he cut my call then i again called up and employ was attend the call but he put on hold and talking another person
They are not speak proper and not given the reply
I request to you sir plz told them this type of not speak
Thank you
My contact no. [protected]
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    H
    himanshul
    from Lucknow, Uttar Pradesh
    Jan 21, 2018
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    Address: Lucknow, Uttar Pradesh, 226017

    I have made an online payment rs 30000/- to muthoot finance ltd on jan 21st, 2018 (Time 08:53 am) through debit card via paynimo gateway. The amount was debited from my hdfc account, but the the transaction got failed.

    I got another sms that my amount was deducted from bank and fwd to paynimo mutual funds mumbai".

    Kindly take necessary action and refund my amount asap.
    View replies
    Am facing Same problem. Let me know how to proceed further
    Reply
    Hi Himanshu, ,

    I request you to share your account/customer Id, transaction details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

    -Manoj
    HDFC Bank Customer Assistance
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      K
      Kavita Panwar
      from Noida, Uttar Pradesh
      Jan 17, 2018
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      Address: 201005
      Website: muthoot finanace

      Dear sir
      This is to make into ur notice that some of my gold which has been taken by fraud from one of my known person is their on muthoot finance, now the person is in abroad and will never come back but i want to have my belonging with me. Is their any way out to get my gold back from muthoot finance. Looking forward for a positive response

      Regards
      Kavita
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        B
        balmiki jha
        from New Delhi, Delhi
        Jan 15, 2018
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        Website: www. muthoothomefin.com

        Mujhe muthooth homefin ke staff dwara preshan kiya ja rha h mera loan a/c no.[protected] coustomer i. D. No.[protected] hai mujhe 1 mahine k kha ja rha hai ki apka cheque 5 din m aa jayega mumbai se aat a hai jbki aaj 25 din ho gye hai lekin mujhe abhi tk koi amount nai mili hai mere ghar k orignal document company ne jma kr li hai lekin money kuch nai diya gya hai aur haan jma ki gyi cheque m se ek cheque mere account se 1 installment k liye bhi bheji gyi h so srasar galat h paisa mila kuch nai aur katne k liye hmesha tyaar this is wrong jb bhi baat krna cahu to koi p. H. Nai uthahte aur uthate hai to ye kehte h apka hi kaam kr rhe hai aur 2 din m cheque aa jayega
        Muthooth homefin se loan ka exprience mere liye sbse bekar rha isse jyada staff jhut h nai motla hoga kisi company me
        Jan 15, 2018
        Updated by balmiki jha         contact k liye mere no. [protected] pr contact kre
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          V
          Venkatamurali
          from Suriapet, Telangana
          Jan 3, 2018
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          Address: Visakhapatnam, Andhra Pradesh, 531116

          The branch manager is not guiding the customers properly while customers want to repay the gold loan and take the ornaments/ gold back by the customer. Due to improper information provided by the branch manager, customers are irritated by visiting the branch so many times for a single job/ need. I don't no how this organization made him as bm. If any customer visiting the branch for certain job, that branch manager should responsible to provide the required information/procedure regarding that job to the customer in a simple/ understandable way. But this bm is passing half information only to the customers. Due to this customers are repeatedly going to the branch instead of once.
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            S
            Senthilkumar1984
            from Chennai, Tamil Nadu
            Jan 3, 2018
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            Website: [email protected]

            Dear sir
            I have jewel loan in your manhoot finance redhills branch. I didn't get any sms alert from your side. Today i gone to your branch to pay interest. But your staff is not responded well so asking the details your staff is harassed me in official language. So i escalated to manager he is supporting to the his team only and i told i want to give complaint against the executive he is not willing to the complaint and he also harassed so much and he is telling he will not give my jewel and he is going to demolish the jewel.
            Kindly necessary action against them my mobile no is [protected]
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              H
              habib habibunissa
              from Kumbakonam, Tamil Nadu
              Dec 18, 2017
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              Address: Chennai, Tamil Nadu, 600014

              Andhra bank — amount debited after using debit card but not received by next party.
              Habibunissa on dec 18 2017.
              A/c no.[protected].
              On 13th dec i have used my debit for online payment of rs.1106. It was showing payment error. But after some time i got msgs regarding amount debited for 1106 rs. I asked the concern person but didnt got any money.. Now 5 days has been completed still i didnt got any money.. Please do the needful.
              View replies
              Dear Customer,

              We regret the inconvenience caused to you. Please reply us with your contact details and your email id to assist you further. We shall investigate and revert to you shortly.

              Regards,
              Andhra Bank Customer Service
              Reply
              I want to paid up my total amount of loan BT the branch can't be give me a ryt answer everytime they give me a time so I want can I do..
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                S
                Shiva Bhushan
                from Bengaluru, Karnataka
                Dec 17, 2017
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                Address: Bangalore, Karnataka, 560043

                On 15.12.2017 i have visited their branch in to renew my gold loan account after i got a phone call from their office. Also there was a message also from them for payment of rs.1202/-. But the staff in the branch told me to come tomorrow since they are busy, i have requested them to renew my account on that day itself. They have renewed the account and gave me a letter for renewal. They have collected rs.1850/- in cash and gave me a manual receipt, i have questioned this and the reply is very surprising. Since i have gone to their office at 4.45 pm, it was their closing time so they are helping me. I was in some confusion and let from their office, then i have verified the sms received from muthoot, it shows rs.1202/- is actually payable. They have deceived me for rs.648/-. Huh... This is my experience. Who will help me to get rs, 648/- back?
                Shiva ph. No.[protected].
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                  G
                  Gagan Saidewalia
                  from Patiala, Punjab
                  Dec 15, 2017
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                  Address: Mansa, Punjab, 151502

                  In the muthoot branch budhlada closing of gold loan is very difficult task because internet speed in the branch i very slow
                  When peoples are visit muthoot finanace budhlada branch budhlada their staff members say that we are unable to close loan because of internet problem. But when peoples go to take new gold loan then they make new loan very fast but they
                  Dont close gold loan easily.
                  View replies
                  Amount not credit my loan account
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                    V
                    VijayKumar143
                    from Delhi, Delhi
                    Dec 1, 2017
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                    Address: New Delhi, Delhi, 110020
                    Website: www.consumercomplaints.in/new_complaint

                    Hi sir / mam. This is complaint is regards to the payment which tried to do yesterday which didn't go through.
                    I have tried to pay my gold loan interest and some extra amount towards my loan. The amount has already deducted from my account and it shows the transaction failed.
                    Receipt no.[protected]
                    Please do the needful.

                    Santosh chaudhary
                    Contact no. [protected].
                    View replies
                    I have given my new mobile number on Aug 16, 2017 in Madurai Munichalai branch & till now they have not added my new mobile number. Request you to please take necessary action on it. I'm not able to pay my interest. My loan details are below.
                    00295 / MSL / 016325
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                      J
                      jeyaraj57
                      from Tisaiyanvilai, Tamil Nadu
                      Nov 28, 2017
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                      Address: Thoothukudi, Tamil Nadu, 628613
                      Website: www.muthoot fincorp

                      Sir, my friend mr. Thiyagaraj requested with me to complaint this to you.
                      Mrs. Jeyalatha w/o mr. Thiyagaraj has applied a women loan at your muthoot fincorp, srivaikundam branch, tuticorin branch, tamilndu. The loan was sanctioned but she could not received the amount due to her silent account in iob sattankulam branch [protected]. She had paid 2 instalments till now each ₹1820. Now her bank account which said above was renewed. So, she requested you please send the loan to her account soon. Contact number [protected] thiyagaraj. Perumalkulam-628613.
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                        S
                        Sathyamathi
                        from Bengaluru, Karnataka
                        Nov 27, 2017
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                        Address: Bangalore Urban, Karnataka, 560 068

                        Today i am in emergency. My father in hospital. Recover 40 thousand rupees. I went for muthoot finance, begur road, bengaluru. One month before i change my house in bommanahalli. But people or not expecting our feeling. He's telling go to electronic city or bellenthur branch visit. This not a correct. I have local address also. Never visit to our branch
                        Nov 25, 2017
                        P. Dinesh vmr's response                         Not Respectively
                        Nov 25, 2017
                        P. Dinesh vmr's response                         I am regular customer for your branch... ...
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                        Not Respectively
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                          R
                          rashmi9011
                          from Delhi, Delhi
                          Nov 25, 2017
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                          Recieved two loan payment posts from the muthoot group, which was never applied for. Never taken any loan from the muthoot group.
                          When called the branch office (R k puram) the customer service was so bad plus they had no information like no id, no correct phone number just the name and address.
                          How can you issue a loan when you have no valid id.
                          Is this a scam or what?
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                            R
                            raju gorantala
                            from Hyderabad, Telangana
                            Nov 21, 2017
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                            Address: 500042

                            Branch : balanagar
                            State: telangana
                            Pin code: 500042

                            They speak very rashness with customers, even manager also. Today i asked bank manager that, there is no one in cash counter,
                            When he will come?
                            Manager said that he went for lunch.

                            Again i asked that when he will come?
                            Again he said that he went for lunch.

                            Can not he understand the question properly.

                            He is saying that he will come, you should wait.

                            Is the way to give answer by manager.

                            When ever i go to branch they will say that server is slow or ups is not working.
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                              D
                              DHARMARAJ RATHINAM
                              from Chennai, Tamil Nadu
                              Nov 20, 2017
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                              Address: Chennai, Tamil Nadu, 600113

                              I am housing loan customer my loan no-[protected] i had settled all the outstanding dues on last month 5-oct-17

                              Muthoot finance person told that you will get the original document with in 21 working days. But still not yet received the document. Please help me to get the my original property document.

                              Here i attached chat with customer care person
                              Nov 20, 2017
                              Updated by DHARMARAJ RATHINAM                               Here i attached chat with muthoot customer person please help us to retrieve my property document

                              View replies
                              Dear sir,

                              Thanks for response today I got my original property document from muthoot fin Corp

                              Than you so much

                              Regards,

                              R.dharmaraj
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                                S
                                Sameer_qrs
                                from Gurgaon, Haryana
                                Nov 10, 2017
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                                Address: Thane, Maharashtra, 421302

                                Hello,

                                My gold is mortgage at muthut fincorp ltd, at bhiwandi branch.
                                My due was approximately 12000 rs interest. So i was given an option to pay 8653 (Documnet attached) as interest and remaining amount will be added to the principle amount of 550000. I was agreed to it and returned to the bank after 5-6 days. When i gave 8653, mr. Uday machha the person at counter started arguing with me and asked for rupees 9116. When i tried to discuss and ask for the explanation the person gor angry and refused to give any explanation saying "jao complaint karo"
                                I m poor man hence mortgage the gold. I m wondering why i eas quoted two amounts just within few days; within a week. Seems like a fraud with the customers and its pathetic service by the bank.

                                Regards,
                                Jitesh chawan
                                [protected]
                                View replies
                                I made one transaction but it was failed and my amount got debited
                                but it was not updated in muthoot finance
                                My name venkatesh
                                my customer id in muthoot
                                [protected]
                                Total amount of 22229
                                I made dis transaction on 9 nov 2017
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                                  S
                                  [email protected]
                                  from Perambalur, Tamil Nadu
                                  Nov 5, 2017
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                                  Address: Chennai, Tamil Nadu, 600018
                                  Website: online.muthootfinance.com

                                  I have taken a jewel loan in muthoot finance ltd teynampet branch on 31.05.2017 but i have received a advocate notice to clear my loan on 25.10.2017.

                                  As per the agreement with the company it was 12 months period after that only the muthoot finance can take any action that is standing rules for any finance company.

                                  If we are not paying the interest on monthly then as per the agreement it will be charged from 1.75% to it will revised to 2.0%.

                                  By sending a early advocate notice seems threatening the customer and company want to get the jewel to themselves.
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                                    A
                                    Amitbhandari
                                    from Lucknow, Uttar Pradesh
                                    Oct 26, 2017
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                                    Address: Jodhpur, Rajasthan, 342001

                                    Dear sir/madam

                                    Loan id : [protected]/ amit bhandari

                                    Jodhpur rajasthan

                                    I have an loan on gold from your ratanada branch jodhpur. I have to how withdraw my gold security. I went to your branch and asked for withdrawing my loan and security. I want settlement on my interest amount as i am going to pay on short payment. I want discount om my interest so please contact me [protected].
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                                      P
                                      Preethi bakery
                                      from Hosur, Tamil Nadu
                                      Oct 25, 2017
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                                      Address: Coimbatore, Tamil Nadu, 641114

                                      I am a regular customer of muthoot till 9 years. I am owning a tea shop. I am paying regularly the loan amount. Due to some inconvient situations I cannot pay at correct time. It has delayed upto 10 min even though I pay the penalty. But sometimes the collecting person he won't come at regular interval of time due to that reason it get delayed.now I have applied for 2nd time loan. But I am getting it. I just want to file a complaint please go through this problem and solve this as soon as possible.
                                      View replies
                                      I m the regular costumer of muthoot money transfer.but here the staff of aligarh (u p), center point branch is very lazy and very illmannered.so plz teach them that how to treat with the costumer.they reallg dont care abt the timings .waste the time in just talking to each other.thanks
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                                        P
                                        Pranoy Jacob
                                        from Bengaluru, Karnataka
                                        Oct 24, 2017
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                                        Address: Kottayam, Kerala, 686003

                                        I'm not getting my money which my brother remitted from qatar to muthoot finance kottayam kerala india..
                                        When i approached the concerned office they were refusing to give me the money as my brother put my name as pranoy jacob when he remitted money and my i'd card name is pranoy jacob babu.. Pls help me in solving this.. Thanks
                                        Pls help
                                        My number [protected]
                                        View replies
                                        After paying all the interest and the total amount i received the ornament damaged, there was 3 cuts in the bangle and the weight was different from the weight given in the receipt. I am really very angry and this is not acceptable.
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