My Flower Tree — refund not processed upon order cancellation

I had ordered flowers on occasion of valentine’s day (14th february 2019) from your website as same day delivery was available and confirmed.

I paid 648 rs for it via netbanking.

I did not get the delivery on 14th february and the status was showing as the flowers will be delivered next day i. E. 15th february which did not make sense to me.

Then delivery boy called up on 16th that he needs to deliver flowers which we denied and asked to cancel the order, it has been 2 weeks since we cancelled the order but no refund has been processed yet.

I had dropped multiple emails to there support mail id asking for refund but no luck.

Please treat this complaint seriously.