Myntra.com Complaints & Reviews

FYI - I have been a regular customer of Myntra since 2012 ( never changed my account)

I had ordered a ARROW SINGLE BREASTED SUIT of INR 5357 on 25 Oct 2021 and I got delivery of the same on 30 Oct 2021.
Suit was badly wrapped in a paper package without any proper shelf inside (please consider you have ordered a formal Suit). It looked old piece and it was also missing the trouser. I requested for return on 2 Nov 2021.
Pickup person came to my address on 3 Nov 2021 (same address where the delivery was made) and said he cannot pick it because the trouser is missing from the package.
I described the problem to Myntra support through Help Center and shared all the product images with price tags, brand tags and packaging etc. I got an email on 10 Nov 2021 saying the return request has been approved and the pickup will be done on 10 Nov 2021 itself. Pickup person came to my home on 11 Nov 2021 (same address as before) and said he need to send email to his manager about this trouser missing case in order to get appproval and he cannot pick the product right now. He also asked me to send photos of product on his mobile number (whatsapp) which I had shared.
Since then, every single day I am receiving an email saying 'Your return is out for pickup' and after a few hours, I am receiving another email 'Return failed' and we will try again. This is happening on every single day. I have raised several complaints to Myntra about delays in return pickup but nothing happened ( i have all call recordings). I had also talked to pickup associate and he kept saying he is waiting for his manager's approval on email (i have all call recordings). Suddenly my account got 'blacklisted' on 17 Nov 2021 for which I never received a clear reason (there was a list of possible reasons) [Incident: IN[protected]]. I can suspect that pickup executive kept entering reason of return failure as 'Wrong Address' which caused my account to get blacklisted. I had also informed this problem to Myntra helpcenter. Now they are saying they cannot process any return, refund for a blacklisted account. I am left with an old formal suit which I cannot wear or even return. It is a loss of INR 5357.
I don't want to transact with Myntra anymore but this is purely unethical to deliver a bad product and then Blacklisting the account. Or may be it is purely the pickup associate's fault that he entered wrong reason while marking as 'return failed'

Hi,

we usually order from myntra on COD, but this time it was not a pleasant experience.
It was my sister's order and she wasn't home and i asked the delivery person to come the next day but he was not leaving and when i tried to reject the parcel as canceled. He very rudely and in bad tone said " why would you people buy stuff for which u cannot pay" .
Latter when i asked him to watch his tone he started abusing in low tone and also threatening to meet somewhere outside.
This is not something we as a customer are ready to take. Please take care of this matter and avoid hiring such people.

Order ID # 1187830 [protected]

I placed an order on 3rd November and its been more than 15 days and I haven’t received it yet and I can’t even cancel the order and there is no response from customer support.

My myntra account got restricted all of a sudden and I had myntra credit in it. I'm shopping with myntra from past 8 years and being an icon member of myntra I don't really expect this kind of behavior from myntra. Kindly help me out

Hi team,

I was doing online shopping with Myntra on 20th November 2021, during when I did a payment of Rs. 1099but in between a message shown as Myntra order couldn't get placed due to payment gateway failure. However my amount of Rs 1099 got deducted from my flexipay account.

I also sent a mail to Myntra customer service but got no reply that money will be reversed back from HDFC BANK within 48 hours if not...

Dear Team,

I have ordered home blanket of quantity 4 and same day I ha e requested return for all of the 4 items. First time a courier boy came and he told me that you have 4 items ans I don't have that size of bag so he told another guy will pick these items.

Very next day another courier boy came and he picked all 4 items from my home(I have attached his photo to the email). The courier boy picked all 4 items of blanket and received refund for only one blanket. After 2-3 days again message started from Myntra saying pick-up arranged for your return. Now, if I have already returned all 4 items then what should I do now? Also my amount is blocked and don't have any items for return.

Multiple times I called Myntra customer care and that person told me to wait till 16 th November and you'll get refund in your account. Today morning again I got message that pick-up scheduled for your items. What he'll is going on, really frustrated with the service now also, communicated with delivery partner and he also told me that we got request from Myntra even if the items were picked from customer, your delivery partner also got frustrated.

Please see the attached photos where courier boy picked all 4 items and another is Myntra status in my mobile app which clearly says that items picked on 7th November and didn't get refund yet.

I want to escalate this issue to the higher level abd wanted to fix it ASAP.

Thanks,
Prasad

I ordered mascara which is not good quality so I refund it but they didn't refund money nor placed mascaras too . Please 🙏 I want my money back chor h Myntra I'll never oder anything from this app I ordered biotique facial kit which damaged my face skin it came pimples acne on my face and my skin shrink and got irritation 😠😠😠 haraamkhor h Myntra haram ka paisa kha jata customer ka I'll abuse everytime.😠😠😠😠

I placed 2 products on Myntra by paying online through upi I’d . After 2 days both my products got cancelled by giving message as “ your products has been cancelled because of some internal error “ . And message as refund has been initiated in source account. I checked my bank statement there was no refund . I contacted customer care they said 24 hours lator refund will be initiated. It has been 5 days already, refund has not come . Help centre I have sent several message there is no response coming

I ordered a product worth 2999INR from Myntra. My money was deducted from my bank account but my order was not placed.

Team,

After multiple attempts of talking to your customer service and after raising complaints 2-3 times I am writing this with full disappointment from myntra.

PROBLEM : The product has been picked up after placing return request and still in my profile it is showing as delivered. Though I have mentioned in my each call about this issue, it was not logged properly from none of your support team members.

Everytime I have been told that issue is from your side, but it was logged as item is not being picked up in the issue resolved details.

I claimed for myntra credits thinking I would get refund instatnly after picking up the product but issue itself has not been resolved and support team gives ambigous answer.

Hope my issue gets resolved soon and I get my refund

Product : Zaveri Pearls
Order ID # 1187616 [protected]

For your reference I have attached the screenshot of the message of pickup I have received from myntra.

Please look into this asap.

Regards
Vanishri

I have not recieved three items and in app the status is delivered... costumer care response is so bad and they are not doing anything to resolve the issue.
They should refund the money.

The 2 products that i returned bearing the return id’s [protected] & [protected] with amount of 989 & 608. While filling my credentials for the refund process i made a mistake while entering my account number and according to myntra the refund has been initiated to that particular account successfully. While speaking to several myntra executives i was been instructed to contact my bank and raise a dispute at the gateway end, and according i did that but the bank is asking for the method of payment that Myntra made through the gateway so that we can start the recovery process. Also, the account number that I entered does not even exist so iam unable to understand how is the refund been successful and if in any case the deee has been done, i need to get the detail mentioned above so that i can recover my money. Kindly reach out to me asap.

Return request was initiated on 8th of Nov. No one has picked up as yet.

I had ordered a men's trouser and instead I received a women's jeans on 6th Nov. Because of the wrong product delivery, I placed a return request and the order was picked up by ekart executive on 9th Nov. Still the order status shows delivered and after speaking so many times to the myntra customer care my complaint has not been resolved yet and I haven't received my refund too. I have also shared the pickup receipt.

Hello sir/mam !!
I have placed an order on[protected] for berrylush white printed maxi from myntra worth 879/- after canceling the order of same dress that I placed a day before for 1199/- because of price difference.. I got a refund for the canceled order..
The issue is, my new order worth 879/- did not get placed, but the amount got debited from my account.. and I could not get in touch with customer executive of myntra to raise a complaint..
When will I get my refund ???

Hi,

I bought tshirt and returned back due to fitting issue. I suppose to get a refund of Rs.269 latest by 10th November 2021, which not happened, so I called n they raised a ticket and told that latest by 22nd November it will be resolved, but yesterday they closed the ticket without any update shared to me. Now they telling that the refund initiated on 9th November, which will be credited in 7-10 days. Seems a big lie to me.

When I am calling them they giving me round round answers and also no calls from any of the case manager or supervisor.

They making fool of customers and using their money without any reason.

I purchased the gift card on 11th November, 2021 and did not receive any coupon code. I raised the complain on same day and was told that within 72 hours it will receive an update. Later I was given 15th as an extension. Today it is 18th and I still don’t have any update.
I am calling every single day and no one is helping me out. Few customer care executives even hung up on me.

As a customer I have never felt so humiliated and insulted before.

Kindly give me my money back. This is becoming intolerable now.

I bought a gift coupon and 11th November and Myntra did not send me coupon code. I raised complaint on the same day and they asked me for different kind of proof. Which I sent and I was given 72 hours wait time. I called every single day to know about the status and no one gave any concrete answer. Some customer care executives even hung up my call. My money is blocked and I don’t know what to do. It has been 18th today and still there...

I received a product with not-so-good packaging and the product was essentially crushed. I tried on the product to see if it was of the right size, the product was small in size and since there was no larger size available, I placed a return request within an hour with all the price tags intact. The product was shipped to me in a cardboard box and I put the suit in the same condition as it is and handed it over to the delivery guy. The guy picks up my product throwing away the cardboard box and essentially rolling that product in his bag. The product was picked up and I receive a message the next day that that product has failed the quality check and said I have used the product. The return request was placed within an hour of the product being delivered and all the price tags were intact. How could have I even used the product within 40 minutes, the delivery guy himself inspected the product and then accepted it? If it had been used at that moment, wouldn't the delivery guy would have rejected it.
The pickup guy himself verified the tags and the condition of the product and then only took the product bak with him and how is it possible that I would have wore that 3-piece suit in 40 minutes and could have decided to return within this time window

I purchased a myntra gift card worth Rs.1500 for my friend on November 7. Till date it is not reflected in my friend's account. I contacted myntra customer care and they told it will be refundable to my account, but it is not yet recieved. I waited for 10 days and still myntra customer care says to wait more. They haven't any surety that when the money will refund.
What should I do now?