Myntra.com Complaints & Reviews

Placed an order with Myntra (order ID[protected]-2933101). The product delivered is worn out n damaged with the polishes scrapped off and I wanted to return it. When I tried doing that, I see the pick up facility is not available from the courier service Myntra has partnered with, though the product was delivered at the same location and address.
I heavily rely on online services so that I can manage without having to physically step out as I have personal limitations... Now a forced self ship requirement would need me to step out against all odds, or I lose the money for the product. Nowhere on the website was this mentioned that this product comes under the policy of ‘self shipping’ and will not be picked up by courier services incase of exchange/return requirements. If I had that information, I wouldn't have chosen this product...atleast I would have had a choice based on correct and complete information beforehand. Myntra nowhere shared the need for self-shipping information on the website for this product. Now I am stuck with a damaged product that needs to be self shipped and I don't hv the convenience to do that. Repeated request with customer care for reverse pick up but no resolution offered.
I m stuck with a damaged product n incur loss of the product value. It is a helpless feeling and feeling of being cheated as the website didn't mention anything about the self ship requirement in the specific product details. Very unfair, Myntra.

I ordered a pair of HRX shoes on 3rd Dec 2021.
It was delivered in evening of 6th Dec 2021.
The shoe was displayed in the category of sports running shoes but when I recieved it, they were so heavy that it will be difficult to do any kind of exercise in them, neither they were comfortable. So on the same day i.e 6th Dec I raised a return request, just within couple of hours of delivery.
On 7th Dec evening a delivery guy shows up, picks up the parcel and on afternoon of 8th Dec I received an SMS stating my return request got declined due to quality issues. Even I didn't wore them for once also each and every paper, invoice, tags were intact properly.
This got me thinking products delivered by Myntra itself doesn't pass their own quality tests????
Just when I recieved this SMS I called customer care service, the guy on the other side listened me for 30seconds and told me to wait for 2 mins. I waited for more than that . My call was kept on hold and after few minutes he hung up on me.
I have all the proof for invoice and call recordings.
I request to get this resolved please.

I purchased Wrogn unisex winter cap, Myntra charged Rs 299+ delivery chg 49= 348, I given Rs 400 to the delivery boy. I got only Rs 2 from him nd he assured that balance of Rs 50 he'll refund me after 1 hour. But till I unable to connect him. This has been terrible experience for me. Rs 50 is nothing to me but the experience withdelivery boys was horrible. Need your action on urgent basis.

Order no. - 119016902402924952501
Roadstar
Women grey melange &Navy Blue striped pullover.

This is the product which i ordered. And on 5th Dec 2021 i got the message that the product is delivered. But i didn't received it and neither someone whom i know has received the product.
It was delivered to someone else, of whom i have no knowledge of.
Delivery guy doesn't verify my Name or Address. then i saw contacts number is wrong. I contacted with myntra but they didn't help me with that.
Please look into the matter.

I am unable to login in my account and I filed a complain to Myntra on 20th nov 2021, but they didn't resolved my query. I called them daily, everytime new person came on the line.. I am unable to return my products.

Hello,

This email is regarding my experience with Myntra for Recent order for HRX
shoes. This is really disappointing that the team doesnot even bothers to
reply back to customer after getting in touch so many times. Really
unprofessional behaviour.

1. The order delivered was a size large so i requested for return within 15
minutes of receiving the order. Even the order sandals were replaced as
they were also a size bigger
2. The pickup happened the same day within few hours. The pickup guy
checked the shoes very well and I had returned the same in its
original condition with the plastics and paper support
3. The return was rejected and the product was delivered back to me
4 the same delivery guy came and I opened the box in front of him. The
package was not the same as I sent it. It was not in plastics as I had sent
back. So I think this was mishandled by the quality check team
5 i didnt accept the return order and sent him back on Tuesday
6. I didn't got a call back or response from myntra since last 5 days
7. I called customer support on Sunday and the executive put me on hold for
24 minutes and the call ended
8. I didnot get a call back with the resolution yet

This is highly unprofessional from a reputed store like Myntra

There is no update on my refund yet

This is regarding the current issue that I am facing regarding my order. None of your customer representative are able to understand and give me a solution. Please connect me with any of your manager who can actually understood the whole situation.
I ordered the product - Sztori reversible jacket. Which when I tried was very big for me. So, I placed a return request.
The guy from ekart came to pick he examined the jacket all the tags were intact and taken the jacket. Later after like 2 hours I got the msg that my product is mismatched and cancelled the pickup. When I called the guy on the following no.
[protected] .
He said since it doesn't have any brand tag inside the lining of jacket hence my senior rejected your product. However, the jacket is reversible, it doesn't have tag on the inside lining of the Jacket.
Now since 2 days jacket is lying there with the pickup guy. I don't know what he will do with it. He might have crumbled the tags or the cloth. Tell me how I am responsible for it?
He shouldn't have picked up in the first place if he didn't understand the product. He picked it up and after 2 hours he is saying not matched.
Right now I don't have product and also showing that product didn't picked up. It is lying with the pick up guy who God knows what he is doing with it

I humbly request to restock my favourite product in myntra. I had already wishlisted it and i am constantly checking its availability. All the larger sizes are available, not the small one. I know the stocking will be done. But it’s been a lot of days since this is unavailable. I hope customer satisfaction is one of the objective of myntra. And consider this as serious because, I had wished to make it mine many weeks back. This is a kind of fault from myntra. Do the restocking as Early as possible. I here by attach the picture of the product too

I have ordered a product from myntra
Worth rs 710 they also have charged 99 rs as shipping charges total 809, after the delivery i returned the product due to low quality of the product
And also the product that i have recieved was different in colour as shown in the platform .
After successfull returning of the product they only transferred the product amount that is 710 they didn't transferred 99 rs I called them and asked for my rest amount now they are saying that we can't transfer shipping charges .

That is totally unfair when i returned the product they should must return the full amount that is taken from me
It is totally unfair they are taking customer money for unfair reasons.

Thankyou team .

Please restore my area pincode 400080 as i am trying some of the items are not delieverd in my area. Please help with this.

I have attach image for your reference.

I ordered a jacket online from myntra, i tried to pay for it from my uco bank account and the page showed an error bjt the amount from my bank account got deducted.

I recieved wrong product and on re shippment again i recieved wrong product

Order no[protected]
I have ordered a carpet in myntra. Last time also i I have faced worst experience. Now also it is the same. Never ever seen such a worst service. Only myntra website is such a nonsense and fraudulent. Too bad experience every time I order. Will raise a fraud complaint against the website if i didn’t receive my order

Wrong product delivery kiye jab complain kiya to Myntra account delete kar diya

Myntra cancelled my order without my permission. I ordered jeans from black friday as a Christmas gift. I got these jeans on a good discount and now myntra just cancelled the order. I WANT MYNTRA TO PLACE MY ORDER AGAIN AT THE SAME DICOUNTED PRICE. Why put up sales. Consumers arent fools! Our time is valuable

I have received an incomplete shipment in the order ([protected])delivered to me and Myntra is resolving the complaint saying they did quality checks before shipping.
The original prepaid order was duplicated by Myntra and they shipped two different orders in same box (1 Original prepaid order and other duplicated order as COD) and I could not decline the COD order as both orders were in same box, on opening the Box i found only 3 articles instead of 4 and Myntra is not agreeing to refund me for the missing item.

First they force the customer to pay more by duplicating the order and now not even refunding for the missing item.

Customer Service is so bad that they are not even able to resolve one issue in 1 month. I have called them nearly 10 times and two tickets were created and haven't resolved the issue.

I purchased a nighty at sep 5th of Rs 1319 but the size is not suit for me so I returned the item on sep 12th still now iam not getting refund so kindly make necessary steps on it

Hi team,

I would like to raise a complaint against the below item in my order. I have not received this item even though it keeps saying delivered.

I am expecting the refund of the amount.

Order ID # 1185570 [protected]
Photo attached

Also, just to give you the background, I have been calling Myntra customer service team and spoken to them multiple times from the mid October but looks like they fail to understand the customer concern and only know how to talk flowery. It’s so irritating that inspite of explaining the issue multiple times the team fails to understand the concern. This has led a lot of hassle to my parents as myntra team called and bothered by parents for return even though I mentioned very clearly that I never received the item and I want to dispute it.

I have now left the country and can’t keep following up with the customer service team. I suggest that myntra team shouldc please go to the call logs, as I called immediately after seeing that the item status is incorrectly mentioned in the website.

Regards
Soamya
[protected]

Dear,
We got your email. Please forward evidence by whatsapp on [protected].
Nine three four one four seven seven two six two)
Never share any personal information to anyone.

Thanks
Crime branch
Lodhi road delhi.