Myntra.com Complaints & Reviews

Issue #1
I purchased products in a bunch which was around 5K. After discount it was around 4600. They mentioned about the interest while payment check-out but didn't mention about the bank's processing fee and other GST charges.
This is a clear malpractice. They should explicitly show all the charges on the payment gateway. Image is attached that they didn't mention about the procession fee and other charges.br...

I had ordered a product on Myntra on Oct 8th, 2023 and the cost of the product was Rs. 2376, with the coupon FESTIVESAVINGS, the price of the product was Rs. 2019. I also have the Myntra Kotak credita card, so I got an additional discount, and the final price I paid was the on-going sale and cost of the product was Rs. 1716.

I just received a message from Myntra saying that the order has been cancelled since the seller could...

Dear Sir/Madam,

I am writing to seek assistance and intervention regarding the expiration of my Myntra credits, which amounted to INR 563. The credits were set to expire on October 5, 2023, and were associated with the gift card numbered [protected].

Myntra had duly notified me about the impending credit expiration on the specified date. However, during that time, my schedule was exceptionally busy, and I inadvertently overlooked the notification. I deeply regret not being able to utilize the credits before their expiry.

I am kindly reaching out to request your support in addressing this matter with Myntra. I sincerely hope that with your intervention, Myntra can reconsider the expiry of my credits given the circumstances.

The gift card number associated with the expired credits is [protected], and the credit amount was INR 563.

I appreciate your attention to this issue and trust that your involvement will help ensure a fair resolution.

Thank you for your time and consideration.

I have ordered 2 sofa covers of charcoal grey colour from Myntra but I recieved the wrong product. I was delivered light grey item. I had been requesting for the pickup since 27th September but till now the pick up is not done.
Everyday I get a message in the morning that my product will be picked today and in the evening I get a bunch of messages and mail saying the pickup failed because the customer cancelled the pickup, which is a false update. No one came to pick or contact me regarding the pickup till now.
Everyday, I chat with the Myntra customer care and they say they have raised a ticket but they literally do nothing about it.
The AWB number that they have given me from Delhivery courier service for pickup are: [protected] and [protected] for the two sofa covers.
I want them to pick the product and refund money back.

This is highly disappointing that entire Myntra team is not able to find out that delivery boy who pick up my Sketcher Shoes which was picked up on 24th Sep 23 from my address registered with Myntra.

Senior associates of Myntra also not able to update about my refund. I have called almost 10-15 times. Every time they said wait for 24/48 Hrs, issue would be resolved.

One side they are saying the your order is under quality check and at the same side everyday I am getting emails that picked up failed.

As per the email received today morning, it says RETURN CANCELLED BY COURIER. I am not able to understand what is this mean.

Just for their comfort they have just stopped enquire about my complaint.

I am forced to take this way by raising my complaint again Myntra after waiting for more than 16 days

I am waiting for my refund till date...

attaching both email for your action and resolution

This is highly disappointing that entire Myntra team is not able to find out that delivery boy who pick up my Sketcher Shoes which was picked up on 24th Sep 23 from my address registered with Myntra.

Senior associates of Myntra also not able to update about my refund. I have called almost 10-15 times. Every time they said wait for 24/48 Hrs, issue would be resolved.

One side they are saying the your order is under quality check and at the same side everyday I am getting emails that picked up failed.

As per the email received today morning, it says RETURN CANCELLED BY COURIER. I am not able to understand what is this mean.

I am waiting for my refund till date...
attaching both email for your action and resolution

I have ordered 3 items with total amount 1495/- from myntra...my transaction failed...so i tried again...my order placed...then i checked my mpassbook and it shows my amount deducted twice...what to do..???

My order ID-
[protected]-2653503

Received dress with Price Tag mentioning Brand name "Kalini" but the dress label stitched mentions "VBUYZ". For return & refund, the pickup agent refused the pickup stating that price tag and dress label are not matching. Have raised incident with Myntra customer care - IN[protected]

The responses, which I ma getting is that price tag is missing, which is not the case here. The photographs are being overlooked. Even the support agent ( voice call), said that she is understands the problem but not able to arrange for the pickup & refund.

Wondering why as a consumer i am being penalised for Kalini using VBUYZ or VBUYZ using Kalini brand names.

Myntra suddenly stopped delivering at my pincode 491881... Till Sunday everything was fine..I even got parcel from Myntra..but from Monday not able to order anything from Myntra, it says it cannot be shipped at my pincode..why so sudden... Myntra Even not providing proper answer or explanation.. please fix this issue asap

Recently, I returned a product, and the refund was processed as Myntra credits. However, upon checking my Myntra account, I noticed that the credited amount is not visible.

I recently ordered a Roadster Navy Blue Polo collar T-shirt. Unfortunately, the size of the T-shirt is not suitable, prompting me to request an exchange.

Initially, the system indicated that the product exchange would be processed by the 9th-10th of October. However, to my dismay, the exchange has been canceled without any apparent reason. Furthermore, the system is now stating that the time period for returning the product has expired, which seems contradictory given the delayed exchange process.

I am left with an oversized T-shirt and no means to return or exchange it. Really disappointed. I want the tshirt to be exchanged and if that is not possible then I would like to return it.

Men Black Chronograph Watch CH2600_SOR
This watch is not deliverable to Dehradun 248003 even though before it used to be.

I had purchased a pink coloured cotton top of ONLY brand from Myntra and it was delivered to me on time. However I had to replace it due to some manufacturing defect . The Myntra delivery guy took the defective tee shirt but did not give me the replacement. The app shows delivered on the 11th September. I have been making repeated calls to Myntra and have spoken to their supervisor two times in a row. Every time they give me an assurance that the matter will be resolved in 48hours but nothing has been done till now. Even now when I am writing to you I am on a call with them . It’s been 27 mins and they are still connecting me to a supervisor. Request you to help me in this. Either give me the replacement product or refund.

This mail is with respect to the order that i have placed with you Order ID # 1246217 [protected] using Credit Card.

I have cancelled two items in this order on 11th sept 2023 (Tommy Hilfiger shirt and trouser) but haven't received the refund yet.

I have called the customer care 8-10 times and registered a number of cases with you but everytime the case has been marked as resolved without actually doing anything at all.

Case I'd
IN[protected]
IN[protected]
IN[protected]
IN[protected]

Even after 22 days I am not provided with the bank reference number that I asked for multiple times, they are just creating the case every time and closing them without any resolution or update to me .

I request you to please resolve this case without any further delay

I ordered a saree wth Myntra which had only 2 days of exchange period. Initially The timeline of delivery was to be delivered on or before 7th September. But Myntra delivered on 8th Sept that too a wrong product (original product was of worth 7000), and i have already left for another city by that day. On returning on 11th sept, when i filed the complaint for wrong product delivery and returning it, Myntra rejected the request and have not being listening to any of my reasoning. Upon asking for their policy on late deliveries, they are saying they donot have any such policy, its only for return & exchange.

Ordered id #1246836 [protected]
Item sold by SHIVA INTERNATINAL APPARELS-SJIT
Ordered on:17th September, Cancelled on:18th September
amount: Rs. 494(net amount)

I had ordered it on 17th September, by my SBI Drbit card, and cancelled it on next day .today is 30th September. I did talk with customer agent about 6 to 7 times, they could not assured me, they told me various dates and did not fix my problem, though the amount is not huge, but it required my monthly needs, Please solve the issue

Since the order got delivered, the order history is not visible. I can't raise a return request. Service-wise, this seems to be a huge flaw.

I paid for this order yesterday and it was visible till yesterday..today in orders nothing is shown says its empty

I have placed order in Myntra but my order is not showing .And it always says that I have not place my order...

I have ordered a lipstick and moisturizer which is not delivered yet and they marked as delivered on app I raise an issue they marked as resolved without my permission even though issue is not resolved by my side I didn't even receive a call or message by delivery partner or myntra regarding delivery I reopen my issue but they are not taking complaints now they are saying it's been longtime since you have ordered infact they are the one who takes almost month to resolving my query and it's still not resolved.