Myntra.com Complaints & Reviews

I received wrong product from Myntra for which i applied for return and they even took the product for return but they re shipped to my address saying that the product was rejected to be returned when I contacted at the help centre those people were only giving me dates and none solved my problem I want my money back...

To Whom It May Concern,

I am writing to express my profound dissatisfaction and utter dismay with the deplorable service provided by Myntra.com, an online retail platform that I, unfortunately, trusted with my hard-earned money. My experience with Myntra.com has been nothing short of a nightmare, characterized by deceitful practices, non-delivery of paid products, and an absolute disregard for the trust and loyalty of its customers.

On 08 September 2023, I placed an order with Myntra.com for MAX1SHRT64766960([protected] max Men Coral Classic Checked Cotton Formal Shirt, Size: 44 with Order ID #[protected]-7337101. The transaction was completed promptly, and I received a confirmation email, stating that the order was placed successfully and that I should expect delivery within the specified timeframe.

However, this was the beginning of my ordeal with Myntra.com. On 11 September 2023, I received a message indicating that the new product had been delivered and the old stuff was picked up. To my astonishment and dismay, I found no package at my doorstep. I waited patiently, hoping that there might be a delay, but days turned into weeks, and still, there was no sign of the product I had paid for.

I immediately attempted to contact Myntra.com's customer support, which proved to be an exercise in frustration. The customer support representatives displayed a shocking level of apathy, providing vague responses and empty promises, all while refusing to acknowledge the glaring issue – that I had paid for a product that had not been delivered.

I have attached the order confirmation, delivery message, and proof of payment to this complaint, which should serve as incontrovertible evidence of the abhorrent treatment I have received as a customer. It is evident that Myntra.com has engaged in misleading practices by falsely marking my order as delivered, despite the fact that I have not received the product I paid for.

This behavior is not only unethical but also illegal, as it amounts to fraud and false advertising. I demand immediate resolution and restitution for my order. Myntra.com must take responsibility for its actions, refund my payment promptly, and take corrective measures to ensure that such deplorable conduct does not recur.

Furthermore, I strongly urge the consumer complaints forum to investigate Myntra.com's business practices thoroughly. It is clear that this company has a pattern of deceiving customers and failing to deliver on its promises. They must be held accountable for their actions and face appropriate consequences for their unethical behavior.

In conclusion, I want to emphasize the urgency of this matter. Myntra.com has shown a complete disregard for customer satisfaction and has engaged in deceptive practices. I demand justice, restitution, and strict action against Myntra.com for its unethical and fraudulent behavior.

Sincerely,

Moumita Maiti, Ph.D.
Email:[protected]@gmail.com
Order ID#[protected]-7337101
[Attachments: Order Confirmation, Delivery Message, Proof of Payment]

I have purchased 6 products from myntra and due to fit issues I have kept return for that 6 products. And from almost a month my return is not picked up and I am calling customer service and they are opening a complaints and giving me some timeline and once that time line is done when I call again, again they are giving me another timeline. And at the end of that timelines my return was cancelling. And again I am calling them placing returns. And the same process goes on repeatedly. This is like third time I placed returns and even now also the same happened. Literally it’s a month completed.

They are just raising and closing complaints without resolving the complaints.

In their policy it is written that within 3-5 business days return will be picked up. But this like violating their policy right.

Still my issue was not resolved. As I recently delivered a baby this is really frustrating to me. The way how these myntra agents handling this issue. They are not even showing the concern.

Don’t they have anything in their policy, what to do if they violate their own policy.

Even the manager level persons also giving me the fake timelines which never gonna solve the problem.

I am having all the call recordings and the screenshots of what happened in this entire month.

I am really frustrated with their worst behaviour.

I am willing to go to consumer court and raise a complaint regarding this MYNTRA. But just waiting to know full process.

पहले एक्सेल साइज़ आया मेरे द्वारा बदले में लार्ज साइज़ माँगा गया था पुनः एक्सेल साइज़ भेजा गया हे क्या मतलब निकला समय बर्बाद करना हे...

I have ordered 5 items on Myntra.com on 21st August. Out of this they delivered one item and cancelled two items by saying "unforeseen circumstances" on 26th August. Remaining two items are showing "Shipping delayed" which were expected to be delivered by 30th August. They are also not allowing to cancel the delay delivery order neither providing reschedule delivery date. They have "cancel" option in their website but it is giving system...

I have ordered Mitera cream colored & Red floral silk blend saree which cost me 2179/- (order id #124439670333204824803) sold by AARSH LIFESTYLE PRIVATE LIMITED -SJIT, I have received a top of price approx 600 instead of the saree . I have raised complaint regarding this issue in myntra customer care but they dont resolve it they say we have delivered the fresh product. I have raised complaint upto myntra escalation desk. But no one has resolved...

Rubbish myntra customer service. Ms. Kajal escalation supervisor is so unprofessional and doesn't treat the customer issues neither try to help the customer.
I got the wrong product and delivery guy took the wrong product but never delivered my original primary product and without informing me the team has cancelled the product and initiated the refund without my knowledge. Upon asking so many customer care executives, supervisors and managers none of them were able to give the proper response.
And upon raising my voice ms. Kajal says you have to be professional when talking to us, instead of helping me with my issue she was raising her voice even though the mistake was from myntra side. Pathetic customer service team myntra.
Also without my knowledge all the chats and issues were marked as resolved whereas the issue was on since 13th aug 2023. And these guys marked all the issues as resolved just to close their tickets.

I had purchage material from myntra 21 august.On 25 august i have got message that material delivered on given location.But it had not received by me or my family.Without any otp or call confermation material handover unknown person.Already complaint raised on myntra customer care but not given any positive response.
Cont. No.-[protected]
order id-124433645112386424401

On 15August, 2023, I placed an order for product 'Stella anarkali kurta set'
on Myntra, Order no. "1244002-...". Regrettably, the product l
received was not only different from what was displayed on your platform
but also defective. This situation prompted me to immediately request a
replacement/refund on the very same day the product was received.

Following this, a pickup was scheduled, and the...

I am getting harrassed by Myntra service. Order ID # 1245270 [protected] I am repeatedly complaining to them however no resolution is provided. I am a regular customer of Myntra and never faced any issue with them however that's not the case with my recent order. I ordered this and received the same, the very next minute i opened the parcel and saw that instead of the Item I ordered they sent me an old newspaper i called the delivery agent but he didn't came back and said that's what I received, certainly the package was intact. Upon complaining to Myntra, they kept on saying that the right item was sent but it was not otherwise why would I even raise complaint to them and why I never raised any earlier? It was a prepaid order and I need my money back. Kindly help me

Hello, Myntra deactivated my account without any notice. Well as per their policies i understand they can delete accounts anytime. I had super coins in the account and they gulped it along with the account. now when probed further that why my account got deleted I need My account urgent Please I would request you to active the account or i Shouldtake this issue To Indian Navy Commanding office and I think I Should Take This With INDIA TV...

Date of ordering the product- 21 August 2023
Order Id=124448137136785546703
Price of Product= Rs.955
Product Name= Meeranshi Motifs Printed Embroidered Maxi Dress with Dupatta size M

I have ordered this product on 21 august and got it on 26 August but received completely different product in design, color, size and price too.
So, I have raised a complaint from my end to return the product and the return was approved from their end and after 2 days I got the message of pickup, and the pickup guy came to receive the product and said I cannot keep this product as the product failed the quality check from Myntra end. And he also said please raise again this request by choosing different issue of returning the product. So, I placed the request again by choosing the issue of returning the product is that the product is completely different in design. And then my request was approved and after two days I got the message that pickup is cancelled. Then I choose Myntra Help forum to know the exact reason behind this and to raise my complaint regarding this. They listen to me and raise my request from their end and said that your product will be picked up by 2 September. But still the product was not pickup up till 2 September. So again, I raise complaint from Myntra section, and they done the same as done before. After that I got the message that pickup will be done by 5 September and then the pickup boy called me that day and asked for the OTP and I gave it to him, but he still did not come to receive the product but cancel the return request from his end by saying that he tried to contact me, but I did not receive his call.

I am so disappointed and frustrated. I've been a Myntra customer for 8 years or more. I use it on my account, my siblings account and my friends delivered gifts to my homes too via Myntra and we never faced any issues regarding delivery just over a month ago I ordered some stuff on my pincode and yesterday when I spent hours choosing items for my upcoming birthday and finally decided to place an order, it showed we don't ship to your pincode....

My account is showing deactivated for security reasons when ever I tried to log in. Customer care also had no information about that. They have even done this before without any information on the mail but claiming that they have send.

Ordered a 1seater sofa cover, the delivered product on 19th Aug was wrong in first place on, then I didnt find any price tag, I placed return on 20th Aug, pickup was not scheduled until 30 Aug, but every day I got a message from 29th aug to 1sep that it will be picked, no one attempted, so I everyday called the pickup guy, his behaviour was il come if i have time, if i have mood, if i pass by your area, suspicious of the behaviour, called cust care every day they assured pickup will be done before 2nd sep, I got a msg pickup denied, I again called cust care they assured in 24hrs it will be done, on Sep 3rd return is cancelled and issue was closed stating i was not available. They pickup person never came for pickup never called me in any given time frame of return. This is 100% scam. I want my refund take the product, its in fully packed good condition.

I placed an order for a Tshirt on 23rd of august 2023. The image shown on the Myntra app is of a Tshirt of an off white one. The one that was delivered to me was a darker shade and hence I wanted to return it. I placed my return request on the very same day the product was delivered to me.

When the delivery agent came to pick it upm he rejected it on the claims that the color did not match. He asked me reach out to myntra customer service to solve this out and so I did.

The first time I talked to them via chat support, the agent assured me that it will approved. He canceled my current return request and asked me to place a new request. I followed his instructions.

Another delivery executive came to pick up the product and rejected it again. He shouted at me claiming that I switched the product, even though all the original tags and packaging was untouched.

I talked to the customer service from Myntra AGAIN and they assured me the issue will be resolved in two days (ie, by 1st September). And today morning they rejected the cancel request claiming that it did not pass quality check.

They send the wrong colored Tshirt and expect the customer to keep while showing a different colored product in their app. Not only is this false advertising on their part, but also a gross violation of my consumer rights.

Why suddenly myntra stopped delivering at my pincode 411015?
I have received my last order from myntra a couple of weeks ago and nothing is deliverable at my pincode can someone please sort this out
Thank you

My myntra credits of about Rs 2811 expired without any prior notice by myntra on mail. Please extend my expire date so that I can redeem what's mine. I will be thankful to myntra customer care team.

Attched the snapshot of credits used and still remains to extend.

Please kindly help me in this context.

Hi this is Suhasini, firstly I received a wrong product, on top of it till now its not been picked up, the delivery agent was so ruthless, he asked me to drop the product down from second floor to ground floor. I sincerely don't know what kind a service Myntra is providing. Secondly I didn't receive 3 products but it was shown as delivered. For 2 products I got refund back but for the other one every time they tell it will take 3-4 business days. Today when I asked the agent to pass the call to manager she told manger is not there on the floor. You can listen the recorded call. This is really a worst type of service provided.

I ordered a 46" size shirt and they send 36" shirt..They didn't send my refund after a month also..And talking with unparlimentary language..after a 1 month also they didn't send my money back..kindly take the action