Myntra.com Complaints & Reviews

Order ID: 127942604092356598301

I ordered 7 products out of which one T-shirt is returned and two shirts are not delivered. Myntra claims that they have delivered two products to me on 4th Oct. But my family and myself where not available in the city on 4th Oct. I was on an official trip (out of station) from 3 Oct to 6 Oct evening, My family is in different city from 2nd Oct to 19 Oct. so, no one was there at my house and it is locked from 3-6 Oct. I have not received any OTP or any call from the delivery person on 4th Oct. I can produce call history, Airtel missed call alerts, Nobrokerhood society entry/visitors screenshot, and flight tickets too. On this, I have raised complaint on Myntra App but got closed automatically saying that the products are delivered. I have raised the complaint on twitter and this time Myntra has registered complaint on email and did email communications. Again, this time complaint is closed by saying products are delivered.

I am writing to express my extreme disappointment and frustration with the appalling service I have received from your company. On[protected], I placed an order with your platform, which was supposed to be delivered by[protected]. However, the events that unfolded are a testament to the incompetence and lack of accountability within your organization.

On the 7th of October, I received a notification stating that my order was...

The delivery service I have experienced with my recent order from Myntra.

I ordered a pair of Vero Moda jeans, and during the delivery, the delivery boy was very rude and refused to deliver the package to my doorstep. As I was available at that time, I went outside the colony to pick up my order. A few days later, I wanted to return the product, and the same delivery boy came again. He once again refused to pick up the return order from my doorstep. When I asked him to wait, he denied my request and postponed the pickup.

I received all the pickup requests via WhatsApp, and when I called him, he was very rude to me. For the past two weeks, I have been receiving updates that my delivery has been rescheduled because I was supposedly not available, even though I did not receive a single call from the DELHIVERY delivery agent. I responded that I was available, but the WhatsApp team only replied with apologies for the inconvenience.

I also raised a complaint with Myntra and the delivery service (DELHIVERY), but there has been no improvement. Another agent with a loading vehicle called me and suggested I contact his supervisor, Bhupender Singh, for the previous delivery boy complaint. I called the provided number multiple times, but no one answered. As a result, no one has come to pick up the return order.

It is extremely frustrating and disappointing that a top shopping site like Myntra provides such poor service and chooses a subpar delivery service. I request immediate action to resolve this issue.

I ordered a man sling bag from Myntra app and received a totally different designed product . I raised a return of the product but refundable amount is only showing product price not shipping and platform fee . This is wrong . Why customer will bear the expenses as it’s Myntras fault for sending wrong product. Total payment should be refunded.

As i bought a cap form H and M but the quality was very poor, I Kept return request and they accepted it, but no one is calling till now, and it happened since 6 days but no response from the Myntra . I am really fed up with there activities; this is very bad and they not even responded for our queries

Respected Sir/Ma'am

I have placed a order on Myntra app and the order is delivered to me on 6th oct, but due to size issues I want to return that product.So I initiated return on Myntra app. Later, ekart executive contacted me to pickup, which I rescheduled to weekday/monday as my delivery address was of office address, so I can't return the product on weekends/holidays.
So I request you to kindly look into this matter and arrange return pickup asap.

Product details : Stuffie Land Boys Yellow Leheriya
Printed Pure Cotton Kurta with Dhoti Pants, Size: 6-12 MONTHS (6-12M)

Thanks & Regards
Prateek Namdev
[protected]

I'm Midhun. I had ordered a laptop bag from Myntra, and it took almost two weeks to get delivered. Unfortunately, they delivered the wrong and defective product. The product I ordered was the Aristocrat Unisex Navy Blue ZEAL Laptop Backpack (Size: Onesize), with Order ID #1278809 [protected]. However, the bag I received is a bulky gray one, completely different from what I ordered.

I placed a return request, and the next day, a delivery executive came but refused to accept the return, stating that the product didn’t match what they had in their system. I canceled the return and placed it again, but both times it was rejected. The status is still showing as "Returns Confirmed, " but the delivery executive has not shown up.

I then contacted Myntra customer support, and they informed me that they had submitted a ticket on my behalf, and the item would be picked up soon. It's now been over two weeks since my return request, and nothing has happened. I’ve submitted two support tickets and spoken to customer support at least four times. Despite this, the tickets were marked as "resolved, " and the last two times I spoke to customer executives, they hung up after putting me on hold.

Myntra is providing the worst customer service, and it feels like they are neglecting their customers entirely.

I had ordered two pairs of footwear on 05/09/2024 under ORDER ID:
# 1277508 [protected] amounting to Rs. 1172/-.
I received both of these on 09/09/2024.
One of the items was DressBerry Silver-Toned Embellished Open Toe Block Heels. I received a different product against this for which I am continuously writing mails as well as talking to your customer care team regarding its return and my refund.
One of your executives asked me to update all the pictures of the product by creating the tickets in Help Centre section, to which I immediately responded.
The pickup agent came once but refused to take back the product by citing the reason as "Quality Check" not passed (since the images were different). He asked me to tell Myntra executives to approve this from backend. But daily I am asked to wait for 3-4 more days.
I had never expected such a horrible and bad experience from Myntra which is just causing mental harassment to me.
I am an old customer and never faced such a bad experience.

On 6th october I am trying to place an order on Myntra website of 463 INR, I choose the pay thru debit card option, now on payment gateway my transaction failed and no money deducted from my sbi account, so I tried another time with the same card and same incident happens again. After 1 or 2 minute 463 inr was deducted from my sbi account and this showing in my sbi statement - "by debit card-OTHPG[protected]Myntra Designs Pvt LtMUMBAI — ", and another 463 inr was holded my sbi. After seeing all this I contacted both bank and mynta coustmer care but they are just saying please wait for 72 hrs. After all this on 7th october I checked my statement again and another 463 inr was debited from my debit card and this was showing in statements - "See Atachment". what is going on. I lost 926 inr and another 463 inr on hold by sbi. How can a trusted bank and shopping site cheat like this. I am a student and I want my money back. pls contact me asap...

I had ordered wildcraft bagpack from myntra but i received wildcraft footwear on 29/sep/2024 . I raised return request upto 5 times untill now but delivery person refusing to take return and providing wrong statements . even myntra also not proving correct information about this . this is myntra issue they had sent totally different product now not accepting the return .
delivery person contact number [protected]. please help to get...

I'm a customer of Mynta, Asmita Patil i placed a order for Mabish by sonal jain (Ethnic motif printed top & trouser with shrug co-ords) and i recieved completed diffrent product. Few days later my mom (Chhaya Kamal Patil) placed a order for same product FOR MY BIRTHDAY again from her Myntra Account, again a completely different product was delivered. I never had such issue from any of the online shopping platform. Order details are- Mabish by sonal jain (Ethnic motif printed top & trouser with shrug co-ords) order id # 1278806 [protected] disapponted from this experience that completely a different product was delivered to me which is not worth the amount I paid and was disappointing as a loyal and old customer of myntra. I raised multiple complaints/queries regarding this issue but this never solved and they declined my request saying correct product was sent by our side. I've attached some pictures and a video of recieved product as a proof from my behalf. I request you to please help me out.

I have ordered a loreal extenso gold shampoo bottle from myntra, but when I am going to use this shampoo seems to be different and cheap quality, i have checked the bottle properly, it is written on the bottle that it for sale in saloon only also cap of the bottle is quite different colour from the bottles i am using from long time. I have posted a review on myntra for this but they have not approved my review.

I have called their customer care and brief the matter they assured me to take action and they will send me link to post photos to check the matter but they have not did any thing in this matter.

Copy of invoice and all supporting proofs are attached.

Myntra is not delevery at my pincode.
The first I ordered some t shirts it's delivered at my pincode 524323.
But now not working and other pincode's also not working.

My order ID is # 1277319 [protected] I had placed the order on 4th September 2024 and it was supposed to be delivered on 6th September 2024. The order is still not dispatched. Ekart tracking shows it is on the way. Tracking ID on Ekart is MYEP[protected]. I do not understand what is going on. I want my order to be delivered....

I had ordered pink Libas kurta set from Myntra unfortunately but I received a red one. Had raised a complaint through their. customer care and asked for exchange but they raised a return request on 2nd Sep. I did cancel the return and again asked the customer care to raise exchange on 3rd Sep but again on 4th there was return request raised by them. I had to return the kurta set on 6th of Sep. when I checked the amount refunded I received the amount deducting their platform fee which is not acceptable as they are accountable for the wrong order delivered. I have been struggling with them through calls and chats for the deducted platform fee but they are randomly closing the request without providing the refund. Need an action against them.

Attention Ye Myntra Se koi bhi kuchh order na kare. Ye scam kar rhe hai logo lo loot rahe hai. Aisa hi hua hai mere sath bhi. Mene 9th August 2024 ko HRX ke shoes order kiye the Myntra se Or 16th August 2024 ko mujhe receive huye. But mene black colour order kia tha uski jagah unhone mujhe Mehroon Colour ke shoes bhej diye hai. 14 days ka return ka time rehta hai inka but aaj 30th August ho gyi hai. Mene 20-30 baar inhe call kia disputes raise karaya lekin koi resolution nahi mila. Delivery wala aane se deny karta hai kehta hai mera time kharab hoga aapka order return leke jauga to. Waha Myntra wale bolte hai aaj pickup ho jayega. Yaha koi sunwai nahi hai. Isiliye Myntra se order krne se bacho. Nahi to meri tarah aap logo ke paise bhi fas jayege. Yaha par koi solution nahi deta hai aap log call pe call karte rahenge. Har executive aapki complaint register kar lega uske baad jab pickup ka time aata hai cancelled kar dete hai.

Attention Ye Myntra Se koi bhi kuchh order na kare. Ye scam kar rhe hai logo lo loot rahe hai. Aisa hi hua hai mere sath bhi. Mene 9th August 2024 ko HRX ke shoes order kiye the Myntra se Or 16th August 2024 ko mujhe receive huye. But mene black colour order kia tha uski jagah unhone mujhe Mehroon Colour ke shoes bhej diye hai. 14 days ka return ka time rehta hai inka but aaj 30th August ho gyi hai. Mene 20-30 baar inhe call kia disputes raise karaya lekin koi resolution nahi mila. Delivery wala aane se deny karta hai kehta hai mera time kharab hoga aapka order return leke jauga to. Waha Myntra wale bolte hai aaj pickup ho jayega. Yaha koi sunwai nahi hai. Isiliye Myntra se order krne se bacho. Nahi to meri tarah aap logo ke paise bhi fas jayege. Yaha par koi solution nahi deta hai aap log call pe call karte rahenge. Har executive aapki complaint register kar lega uske baad jab pickup ka time aata hai cancelled kar dete hai. F

My Uncle ordered a product of product id:"xyxx" and he returned the product on June 29 and they picked up on june 29 and till now they had not given my refund amount. Many times I have contacting customer care they are telling to wait for 24 hours but issue not solved yet. Literally, I called them more than
50 times and got irritated by telling same 24 hrs timeline.so please solve this issue. My Myntra account mobile number is +91 [protected].And my contact number is +91 [protected]

Want to know the sender of the package as it could be harmful as someone knows my address

When i returned my item
Myntras gave me two option on its app
One bank account and second myntra wallet
They did not give me any option to select my bank account and as a reason the money has been sent to wrong account
I want my refund in my correct bank account