Myntra.com Complaints & Reviews

Received a damaged product from Myntra, But while trying to return it is showing that pick up is not available in my location. I tried with almost all locations in India, but nothing is working. If they are able to deliver the damaged product, why they are not picking up. Or else I have uploaded the image of the damaged item, But they refused to give the refund....

I am writing to lodge a formal complaint regarding a recent order, which has left me utterly dismayed and dissatisfied with the level of service provided by your platform. I have been a loyal customer of Myntra.com for a considerable period of time, and I regret to inform you that this latest incident has severely strained my trust and confidence in your brand.
On 5th October 2023, I placed an order (order ID 1248401 [protected])...

I had returned the wrogn t-shirt ordered one day before but did not receive any refund amount yet and also the guy checked the product he told all is well but till not received the amount this is for the first time I have faced such a problem from Myntra please. Myntra team refund all my amount back and in the app its showing like quality check not passed but everything was well good the guy checked it and confirmed please resolve this query as soon as possible.

My amount got debited from airtel payment bank and the transaction got successfull but the order did not reflected in my myntra account and it has been over 72 hours niether the amount nor the order is credited to my account

i want a immediated solution over this query

Issue regarding the return of Van Heusen purse, I recently ordered from Myntra. I trust that you will be able to assist me in resolving this matter promptly.

i wanted to retrn the product as i did not like the material.On the scheduled pickup date, the delivery person informed me that there was another tag inside the bag of the product.I would like to clarify that when I received the product, there was no mention of any additional tag.. Also while ordering these wasn't any mention of this tag.

This experience has been rather distressing, as I believe I am being subjected to unnecessary inconvenience through no fault of my own.

Order ID # 1249342 [protected]
expected delivery date 23 oct but need the product urgently
want the fast delivery on 21 oct i.e 2 day prior

I placed an order for a black shoe on approximately September 1st, but received a green one between September 7th to 10th. Unhappy with the color, I initiated an exchange. Despite multiple attempts to return the item, it was only picked up on October 4th. Opting for Myntra credits to expedite the refund process upon quality verification, I expected the resolution by today, October 14th. However, Myntra has been consistently postponing the refund process, frustratingly extending it to at least October 17th upon my latest inquiry. This ongoing ordeal has spanned one and a half months without any sign of resolution. It's incredibly frustrating to repeatedly chase Myntra for a refund that should have been processed efficiently. The item was received by them on October 8th and successfully passed the quality check, but my money is still pending as of October 14th. Their continued delay in providing a definitive refund date is exasperating. I initially made the purchase before the Durga Puja festival around September 1st, ensuring preparedness for any unforeseen circumstances. However, the current situation has pushed the resolution date to almost Ponchomi, which leaves me questioning when I should place an order again after that. The experience with Myntra's service has been extremely disappointing, leaving me feeling frustrated and helpless.

I had ordered a product from Myntra on 5 of September 2023 after few days I received the product. The product was adidas shoes with Order ID # 1245798 [protected] that was tight I exchanged it on 14 of sep pick up boy came and picked up my shoes but now it’s 13 of oct I still not received my product. I went to ekart office they said Myntra received the product on 25 they gave the bag id also i’e EBLPDEL[protected] and also pickup tracking id MYSR[protected]. The seller received my product but I still not received my exchange so now through consumer complaint I want to resolve my issue this order was prepaid the amount is rupees 1548 it’s been a 40 days now they didn’t give me any update Myntra executive said u have to wait for 24 to 48 hour but it’s been a month now they didn’t help me pls resolve my issue . ASAP

I have paid through snapmint app to buy Myntra my for a reason I didn't order that product and they give me Myntra credit and with those credit I bought other products on Myntra and thary are cancelling all my orders

Issue #1
I purchased products in a bunch which was around 5K. After discount it was around 4600. They mentioned about the interest while payment check-out but didn't mention about the bank's processing fee and other GST charges.
This is a clear malpractice. They should explicitly show all the charges on the payment gateway. Image is attached that they didn't mention about the procession fee and other charges.br...

I had ordered a product on Myntra on Oct 8th, 2023 and the cost of the product was Rs. 2376, with the coupon FESTIVESAVINGS, the price of the product was Rs. 2019. I also have the Myntra Kotak credita card, so I got an additional discount, and the final price I paid was the on-going sale and cost of the product was Rs. 1716.

I just received a message from Myntra saying that the order has been cancelled since the seller could...

Dear Sir/Madam,

I am writing to seek assistance and intervention regarding the expiration of my Myntra credits, which amounted to INR 563. The credits were set to expire on October 5, 2023, and were associated with the gift card numbered [protected].

Myntra had duly notified me about the impending credit expiration on the specified date. However, during that time, my schedule was exceptionally busy, and I inadvertently overlooked the notification. I deeply regret not being able to utilize the credits before their expiry.

I am kindly reaching out to request your support in addressing this matter with Myntra. I sincerely hope that with your intervention, Myntra can reconsider the expiry of my credits given the circumstances.

The gift card number associated with the expired credits is [protected], and the credit amount was INR 563.

I appreciate your attention to this issue and trust that your involvement will help ensure a fair resolution.

Thank you for your time and consideration.

I have ordered 2 sofa covers of charcoal grey colour from Myntra but I recieved the wrong product. I was delivered light grey item. I had been requesting for the pickup since 27th September but till now the pick up is not done.
Everyday I get a message in the morning that my product will be picked today and in the evening I get a bunch of messages and mail saying the pickup failed because the customer cancelled the pickup, which is a false update. No one came to pick or contact me regarding the pickup till now.
Everyday, I chat with the Myntra customer care and they say they have raised a ticket but they literally do nothing about it.
The AWB number that they have given me from Delhivery courier service for pickup are: [protected] and [protected] for the two sofa covers.
I want them to pick the product and refund money back.

This is highly disappointing that entire Myntra team is not able to find out that delivery boy who pick up my Sketcher Shoes which was picked up on 24th Sep 23 from my address registered with Myntra.

Senior associates of Myntra also not able to update about my refund. I have called almost 10-15 times. Every time they said wait for 24/48 Hrs, issue would be resolved.

One side they are saying the your order is under quality check and at the same side everyday I am getting emails that picked up failed.

As per the email received today morning, it says RETURN CANCELLED BY COURIER. I am not able to understand what is this mean.

Just for their comfort they have just stopped enquire about my complaint.

I am forced to take this way by raising my complaint again Myntra after waiting for more than 16 days

I am waiting for my refund till date...

attaching both email for your action and resolution

This is highly disappointing that entire Myntra team is not able to find out that delivery boy who pick up my Sketcher Shoes which was picked up on 24th Sep 23 from my address registered with Myntra.

Senior associates of Myntra also not able to update about my refund. I have called almost 10-15 times. Every time they said wait for 24/48 Hrs, issue would be resolved.

One side they are saying the your order is under quality check and at the same side everyday I am getting emails that picked up failed.

As per the email received today morning, it says RETURN CANCELLED BY COURIER. I am not able to understand what is this mean.

I am waiting for my refund till date...
attaching both email for your action and resolution

I have ordered 3 items with total amount 1495/- from myntra...my transaction failed...so i tried again...my order placed...then i checked my mpassbook and it shows my amount deducted twice...what to do..???

My order ID-
[protected]-2653503

Received dress with Price Tag mentioning Brand name "Kalini" but the dress label stitched mentions "VBUYZ". For return & refund, the pickup agent refused the pickup stating that price tag and dress label are not matching. Have raised incident with Myntra customer care - IN[protected]

The responses, which I ma getting is that price tag is missing, which is not the case here. The photographs are being overlooked. Even the support agent ( voice call), said that she is understands the problem but not able to arrange for the pickup & refund.

Wondering why as a consumer i am being penalised for Kalini using VBUYZ or VBUYZ using Kalini brand names.

Myntra suddenly stopped delivering at my pincode 491881... Till Sunday everything was fine..I even got parcel from Myntra..but from Monday not able to order anything from Myntra, it says it cannot be shipped at my pincode..why so sudden... Myntra Even not providing proper answer or explanation.. please fix this issue asap

Recently, I returned a product, and the refund was processed as Myntra credits. However, upon checking my Myntra account, I noticed that the credited amount is not visible.

I recently ordered a Roadster Navy Blue Polo collar T-shirt. Unfortunately, the size of the T-shirt is not suitable, prompting me to request an exchange.

Initially, the system indicated that the product exchange would be processed by the 9th-10th of October. However, to my dismay, the exchange has been canceled without any apparent reason. Furthermore, the system is now stating that the time period for returning the product has expired, which seems contradictory given the delayed exchange process.

I am left with an oversized T-shirt and no means to return or exchange it. Really disappointed. I want the tshirt to be exchanged and if that is not possible then I would like to return it.