Myntra.com Complaints & Reviews

I ordered a ready-to-wear saree but received a regular saree instead. While the color matches, the key feature—pre-stitching—is missing.

My return request was denied as the delivery agent refused pickup due to a missing brand tag, which was never provided. Despite submitting a new request with images, it was declined as the difference wasn’t clearly visible.

A customer review (attached) confirms this recurring issue, proving the product is misleadingly advertised. While I missed this review earlier, it doesn’t change the fact that I received an incorrect product.

I Ordered a white shirt of Moda Rapido brand from Myntra company but they have provided me with a white shirt of another brand(wrong product was given. Despite raising return and refund request Myntra company is not at all resolving my request. Since 24 th of march customer care department of myntra is telling that it will be resolved within 24 hrs but not at all resolving since last 4 days despite calling myntra customer regularly, no resolution is happening, pls take necessary action against Myntra for delivering wrong product and not resolving my issue.

Dear Sir/Madam,

I am writing to express my extreme disappointment and frustration regarding my delayed product. I ordered a product on 08.03.2025, and at that time, my product delivery date was 16.03.2025. However, I have not received the product yet. I have already registered three complaints with Myntra customer service regarding this issue, but unfortunately, I haven't received a proper response from them, and I still have not received my ordered item.

Order Details:
- Order Date: 08.03.2025
- Tracking Number:[protected]
- Ordered Mobile Number: [protected]

Please find the attached screenshot for your reference.

I request you to take immediate action to deliver my ordered item as soon as possible. I would appreciate it if you could provide me with a detailed update on the actions being taken to resolve this issue.

I hope that takes this matter seriously and provides the necessary assistance to resolve this issue promptly. I look forward to hearing from you soon.

Sincerely,

Aneesa Hassan
Mob: +[protected]

Complainant: Garima J
Order ID: #1290477 [protected]
Product: Sports52 Wear Men Hooded Training Tracksuit (Track Pant & Track Upper, Size: M) – ₹768
Date of Purchase: 03/02/2025
Expected Delivery Date: 06/02/2025
Issue Summary:
On 06/02/2025, the Myntra delivery agent picked up my return but engaged in unethical and threatening behavior:
After collecting the product, he returned within 5 minutes, forcefully asked to keep it, and then started ringing the bell aggressively while raising his voice.
There were two products returned, but he failed to provide a confirmation slip.
When I warned him about recording his misconduct, he fled with the products—submitting only one product back to Myntra while keeping the tracksuit himself.
Despite immediately reporting this misconduct, Myntra sent the same agent again for another order, putting my safety at risk.
Myntra has denied my refund for the tracksuit, falsely stating it was "never returned, " despite clear evidence of their delivery agent’s misbehavior.
Attempts to Resolve:
I have made 25+ attempts to resolve this through:
12 emails
15 phone calls
App queries & messages
Myntra has responded with vague excuses, such as “we are searching, ” and has failed to take any action. They have:
Refused to acknowledge their delivery agent’s misconduct
Failed to issue my rightful refund
Neglected my concerns about safety, harassment, and unethical business practices
Despite repeated follow-ups, Myntra has offered no resolution, no accountability, and no apology. Their lack of action has led to financial loss, severe mental agony, and serious concerns about women’s security and consumer rights.
Similar Incidents Involving Myntra:
Delivery Agent Misbehavior: A customer reported that a Myntra delivery boy was extremely rude and repeatedly failed to deliver the product, stating it was not his region. This led to harassment and significant inconvenience.
voxya.com
Return Pickup Scam: Another customer experienced a scam where the return pickup was not properly documented, leading to denial of the refund.
reddit.com
These incidents indicate a pattern of systemic issues within Myntra's operations, particularly concerning delivery agent conduct and return processes. Such recurring problems highlight the company's failure to address internal flaws, thereby compromising customer trust and safety.
My Demands:
Immediate refund of ₹768 for the product fraudulently withheld.
₹2, 00, 000 compensation for mental agony, harassment, and security risks caused by Myntra’s delivery agent and negligence.
Strict action against the delivery agent and a written response from Myntra detailing what steps were taken.
Resolution within 72 hours, failing which I will escalate the matter to the Consumer Court, Women’s Safety Commission, and Media Outlets.
Proof Attached:
Emails, call logs, return pickup confirmation, and complaint history.
Myntra’s negligence is not just a violation of consumer rights but also a serious security risk to women. If this is not resolved immediately, I will be forced to pursue legal action.
Seeking urgent intervention from the Consumer Complaint Authority.
Sincerely,
Garima j
[protected], [protected]@gmail.com

**Terrible Experience – Incomplete Delivery, Poor Packaging, and Bad Customer Service!**

I ordered **two products**, paid for both, but only received **one**! The **delivery person claimed** he had no other orders for me, even though I was expecting my second item. I tried reaching out, but the **customer service was absolutely useless**—no resolution, no accountability.

To make things worse, **I did not receive a proper bill** with my order. On top of that, the **packaging was terrible**—it was just loosely wrapped in cellotape, providing **zero protection** to the product. This is completely **unacceptable**. I paid for my order in full, and now I’m left chasing after what I rightfully deserve.

**Avoid this service if you don’t want frustration and disappointment!** 😡

Today I bought two myntra gift card from Amazon of 1000 and one more of 250 rs and they totally worth 1250rs and they sent me a used gift card what should I do now I am totally helpless right now it was my hard earned money and they r not refunding me my money what should I do now did they scammed or cheated me who used that card bro only I have my gmail so how can u say that I used it where is my money or my gift card plz help me with this I am totally helpless less and shivering because of this glitch or scam😭😭

I ordered a clara sterling silver ring from myntra on 16th feb and received the package on 18th february, however when i checked inside, only the clara box was present, there was no ring.
i contacted the myntra customer service and let them know the entire situation, they apologized and said they'll come up with a resolution but since then, they haven't been of any help.
all they say is, the package underwent necessary security checks, and hence they declined my issue.
i've lost 2k to this.
i need my ring or my refund back.

I ordered dress and it didnt fit me well and the dress size is xl and i need xxl but the thing is the dress last is xl so i requested for style exchange as there is no return but the myntra support denied it. They informed me that i can only have an option to size exchange when there is no xxl how can i change size exchange.

Here is i lost my money of 1100 and the product.

I need this resolved

Order Details:

Order ID: #129036373290666556803

Product Ordered: ADIDAS Men Woven Design Ford-Fwd Running Shoes (Size: UK 8)

Seller: Flashstar Commerce

Delivery Date: 4th February 2025

Ticket ID: IN[protected]

Issue Description:
I ordered Adidas Men Woven Design Ford-Fwd Running Shoes (Size: UK 8) from Myntra. On 4th February 2025, the package was delivered with torn Myntra packaging. The delivery agent claimed the damage happened during transit. Despite this, I accepted the package.

Upon opening it, I was shocked to find the wrong product inside—a completely different Adidas shoe, which appeared used. Frustrated, I immediately contacted Myntra customer support. They guided me through the process of initiating a return for the incorrect product and assured me that my refund would be processed within 24 hours.

However, my return request was unfairly rejected without any reason. I contacted customer support again, and they asked me to wait another 48 hours. Despite this, nothing happened. After repeated follow-ups, I have now been asked to wait for yet another 24 hours. This cycle of false assurances has continued for 4 days with no resolution.

Additional Research:
Upon researching the seller, Flashstar Commerce, I discovered several complaints from other customers regarding wrong product deliveries and refusal to honor refunds or returns. This clearly shows a pattern of negligence and malpractice.

My Request:
I seek immediate intervention for the following:

1. Full refund of my payment.

2. Accountability for the repeated delays and poor service.

3. Assurance that Myntra will vet sellers like Flashstar Commerce to prevent similar incidents.

I have attached photographic evidence of both the wrong product received and the product originally ordered for reference.

This experience has been mentally exhausting, and I urge immediate action to resolve my grievance.

Dear Team,

The below mentioned details consignment no MYSP[protected] from Mintra the package is not delivered but in the app status is already delivered we have not received any package, kindly go through the below detail and do the needful help. if not return the money.

Registered Mobile Number :[protected]
Ekart Update : Levis Men Black Printed Rou... with tracking ID MYSP[protected] from Myntra, will be delivered by 11pm today by an Ekart delivery executive who can be contacted at ([protected], PIN 126).

Ekart Update : Levis Men Black Printed Rou... with tracking ID MYSP[protected] from Myntra, will be delivered by 11pm today by an Ekart delivery executive who can be contacted at ([protected], PIN 126).

Contact number :[protected]/[protected]

Hi,

I had ordered roadster shoes in size 5 but it did not fit me so I immediately exchanged for size 6. However, during pickup the quality check failed as the shoe did not have the brand name printed on it. The cover and the page inside had the brand name printed but the shoe did not have. I tried reaching out to customer care but they told that they couldn't do anything as the shoes passed the quality check during dispatch. I asked them to take pictures of the shoe that I've received so that they can compare it with the catalogue pictures but still they did not check or ask anything from my side. They went on saying that the right product was dispatched. I told them that the product I received was correct but the brand name was not printed in the shoes. I asked them to show the investigation process but they told that is hidden and as per company policy they will not be able to disclose. It has already been 2 weeks so far. Please look into the matter.

Hi Team

This is with regards to order no: ‘1289619 [protected]’, Product name: ‘Anouk Peach & Grey Peplum Shawl Neck Top & Printed Skirt With Belt Party Co-Ords’ delivered on 29-Jan-2025. A return was requested by me on 27-Jan-2025 for the product and the product was picked up by Myntra executive [Name: Sagar, Contact: [protected]] on 28-Jan-2025 at 10:20 AM from the same address from my hand but marked as ‘Pickup Failed’. I have also obtained CCTV video evidence of Myntra executive picking up the order and raised an issue with the customer support team mentioning all the facts. The complaint was registered with Issue No: IN[protected] and the resolution time was given as 3rd of March 2025. I didn’t receive any call from Myntra team and when I reached out to the support team again today, I was told that they have received a confirmation from the logistics team that the product was not picked up and hence my complained ticket has been closed. The same was repeated by his senior Ms. Nidhi. On asking further for escalation I was told by the support executive Ms. Nidhi that there is no option to raise any complaint further and nothing else can be done here which means as a customer I should forego my money despite knowing that Myntra had taken back the product. I was also not transferred further to any senior thereafter. I was not given the full name of the executive whom I was speaking to stating she was not allowed to share the same.

I am not sure what investigation was done by Myntra team basis which this incorrect conclusion has been arrived as I do have the CCTV footage of Myntra executive picking up the product from my hand and taking it back with him in his Myntra backpack. Please do let me know if you have any option to resolve this. happy to share the recording, if required.

Regards,
Amit Bhandari

I placed an order on December 28 (Order ID: 128725408204917849903) for an Allen-Solly shirt, expected delivery January 1. It’s February 3, and I have neither the product nor a refund. Customer service is pathetic—constant lies about 'waiting 24/48 hours.' Even after escalation to the grievance team and CEO, nothing has happened. I paid through UPI and demand my refund immediately. Myntra's service is disgraceful and irresponsible. This is outright fraud.

A serious issue regarding misleading pricing and a potential breach of trust. I recently purchased a night suit (House of Comfort pajamas and top) from your platform. The details of the purchase are as follows:
• Order ID:[protected]-5437303
• Product Name: House of Comfort Pajamas and Top
• Invoice Price: ₹2, 199 (before discount)
• Discounted Price Paid: ₹1, 249
After bank offer: ₹1155

However, upon receiving the product, I noticed that the MRP printed on the product tag itself is ₹1, 299. This discrepancy suggests that the initial price listed on your platform (₹2, 199) was inflated, giving a false impression of a discount, which is misleading to customers.

This practice not only violates consumer trust but also appears to be deceptive marketing. As a loyal customer of Myntra, I expect transparency in pricing and genuine discounts.

I have placed an order [el paso flats] in mynthra app on jan 5 around 3 pm.. And paid using gpay... The order was confirmed but after that there is no information about the order. I tried contacting the customer care no given in the website but it was invalid. I would like to know the status of my order and money i have paid

Recently, I faced an incredibly frustrating and disappointing experience with Myntra that has left me questioning their commitment to customer satisfaction and integrity. I placed an order for a pyjama, expecting a quality product, but instead, I received two substandard tops that I never ordered. Shocked by the blatant error, I initially approached Myntra for an exchange because I genuinely wanted the product I had ordered. However, after multiple cancellations and repeated failures to resolve the issue, my patience ran out, and I eventually requested a return service.

What followed was nothing short of a nightmare. Despite providing clear evidence—including photos of the incorrect items, screenshots of my original order, and detailed explanations—Myntra claimed their quality check process had verified that I received the “correct” product. Let me be clear: I did not. This is a complete misrepresentation of the truth, and their reliance on flawed internal procedures while ignoring the evidence I provided shows a complete lack of accountability.

This experience has not only caused financial loss but also immense frustration. Myntra’s refusal to acknowledge their mistake or issue a refund feels like outright negligence and an attempt to silence a loyal customer. Their lack of transparency and disregard for fairness is unacceptable for a platform of their stature.

I am sharing my story to bring attention to Myntra’s failure to uphold basic consumer rights and ethical practices. Such incidents erode trust in e-commerce platforms, and customers should not be left powerless in situations like these. Myntra must take accountability, improve their grievance redressal mechanisms, and treat their customers with the respect they deserve. I urge Myntra to investigate this matter seriously and ensure that justice is served—not just for me, but for every consumer who places their trust in them.

I am writing this note after so much of frustration. I really had a bad experience recently with them; I brought a product through online, but they send the incorrect product. After raising this concerns multiple times through online (shared the image with courier received of receiving wrong product) and follow-up made with Customer Service Agent. Simply they had delayed this refund process till the last day of the product return expired date and finally they say upon investigation on their side, correct product was sent. Due to this, I lost my money unnecessarily.

I ordered something from Myntra today but money was deducted from my account but my order was not booked. Then I ordered again and my money was deducted again and the order was booked.

Hi,

I have ordered 3 park avenue shirts from myntra.com, only one delivered, 2 shirts are missing .

I have escalated this issue and it is not getting resolved. I want the refund of my money for the two shirts not delivered.

order number :[protected]-2906903

Invoice number : I2925MY[protected]

Date : 18 Dec 2024

from last 7 days issue has not been resolved

Thanks
Namrata

Hello all,

I am lodging a formal complaint regarding the handling of my return request for an item purchased on 18th Dec 2024 through Myntra Online Portal (Order ID:[protected]-9004201, JFK Plus Printed Large-Sided Medium Trolley Bag).

Issue Summary:

Return Request Delays: Placed on 19th Dec 2024, repeatedly canceled by the delivery agent without reason.

Reference Number: Issue raised under IN[protected], and resolution now delayed to 31st Dec 2024 despite multiple follow-ups. Even Escalation Team of Myntra is looking absolutely clueless and helpless

Customer Support Ineffectiveness: Contacted on 26th Dec 2024, but received only standard responses, with no actionable resolution provided.

This experience has been highly frustrating and unacceptable. I request an immediate resolution, including the processing of my return and refund.

Looking forward to your swift action.

Regards,