Myntra.com Complaints & Reviews

My account is showing deactivated for security reasons when ever I tried to log in. Customer care also had no information about that. They have even done this before without any information on the mail but claiming that they have send.

Ordered a 1seater sofa cover, the delivered product on 19th Aug was wrong in first place on, then I didnt find any price tag, I placed return on 20th Aug, pickup was not scheduled until 30 Aug, but every day I got a message from 29th aug to 1sep that it will be picked, no one attempted, so I everyday called the pickup guy, his behaviour was il come if i have time, if i have mood, if i pass by your area, suspicious of the behaviour, called cust care every day they assured pickup will be done before 2nd sep, I got a msg pickup denied, I again called cust care they assured in 24hrs it will be done, on Sep 3rd return is cancelled and issue was closed stating i was not available. They pickup person never came for pickup never called me in any given time frame of return. This is 100% scam. I want my refund take the product, its in fully packed good condition.

I placed an order for a Tshirt on 23rd of august 2023. The image shown on the Myntra app is of a Tshirt of an off white one. The one that was delivered to me was a darker shade and hence I wanted to return it. I placed my return request on the very same day the product was delivered to me.

When the delivery agent came to pick it upm he rejected it on the claims that the color did not match. He asked me reach out to myntra customer service to solve this out and so I did.

The first time I talked to them via chat support, the agent assured me that it will approved. He canceled my current return request and asked me to place a new request. I followed his instructions.

Another delivery executive came to pick up the product and rejected it again. He shouted at me claiming that I switched the product, even though all the original tags and packaging was untouched.

I talked to the customer service from Myntra AGAIN and they assured me the issue will be resolved in two days (ie, by 1st September). And today morning they rejected the cancel request claiming that it did not pass quality check.

They send the wrong colored Tshirt and expect the customer to keep while showing a different colored product in their app. Not only is this false advertising on their part, but also a gross violation of my consumer rights.

Why suddenly myntra stopped delivering at my pincode 411015?
I have received my last order from myntra a couple of weeks ago and nothing is deliverable at my pincode can someone please sort this out
Thank you

My myntra credits of about Rs 2811 expired without any prior notice by myntra on mail. Please extend my expire date so that I can redeem what's mine. I will be thankful to myntra customer care team.

Attched the snapshot of credits used and still remains to extend.

Please kindly help me in this context.

Hi this is Suhasini, firstly I received a wrong product, on top of it till now its not been picked up, the delivery agent was so ruthless, he asked me to drop the product down from second floor to ground floor. I sincerely don't know what kind a service Myntra is providing. Secondly I didn't receive 3 products but it was shown as delivered. For 2 products I got refund back but for the other one every time they tell it will take 3-4 business days. Today when I asked the agent to pass the call to manager she told manger is not there on the floor. You can listen the recorded call. This is really a worst type of service provided.

I ordered a 46" size shirt and they send 36" shirt..They didn't send my refund after a month also..And talking with unparlimentary language..after a 1 month also they didn't send my money back..kindly take the action

I have ordered Tommy Hilfiger flip flops from Myntra. Due to size issue I returned the product. Last Wednesday that is on Aug 23, 2023, I got a call from delivery boy around 1:27 pm. The delivery boy came and took the product. But around 7:27 pm, I got a message from Myntra saying the pickup rejected due to product mismatched. Again at 7:29 pm, I got another message from Myntra saying Return is on hold as the product didn't passed the quality check. So, I called the Myntra customer care these people they don't have any faintest idea of where my product is. They took the product, and put the return is on hold neither they refunded the money nor they send the product back to me. So I lost the product not I got any refund. This is complete plain cheating to customers. They took the product and didn't refunded the money. This is fraud and cheating. I'm attaching the screenshot for the reference. Order ID # 1243184 [protected]

I placed an order and did payment. Amount was successfully deducted from gpay but myntra showed payment failed. I did payment again for same order and amount deducted again.
Now the amount has been deducted twice of failed payment also

I order 7 items from Myntra. The order was supposed to deliver after 4 days. 15 days later, Myntra orders updated as delivery delayed. After the order reached to the nearest hub in hyderabad. Order never got out for delivery. No delivery agent contacted me.

I connected to the customer care executive, they said that they have raised the query at there end and will try to deliver the product ASAP.

Within 24 hours, the out of seven, 3 orders get cancelled and refund generated. Others items are still showing as delivery delayed.

I again connected to the customer care executive regarding the same. But they didn't provided me with any solutions or reason why this happened. Also they said for the remaining order they will see if they can do something and that's it.

I ordered a sweatshirt from Myntra and it was delivered today. As soon as I opened, I found stains near its neck. Therefore I tried to request for exchange. However, Myntra says they do not provide exchange services at my address.. In fact, any of my addresses. I do not understand! If it is possible for them to deliver, why not exchange? Also, this was never mentioned when the actual order was placed. I tried 'contact us' on Myntra where the bot gave me a number. I attempted a number of times but the call never got connected. I would like to receive a fresh piece without any defects.

I have ordered women off-white cigarette Trouser. The size was not fit. So, I have returned the product. But later I got the status as "Return rejected because the quality check failed". But the day itself I have kept the product as Return status. I had only tried the dress once and all the tags are intact, and the team did not provided any other details. I refuse to believe that the product can be categorized as damaged/used. And even if done, nobody from their team can provide me the exact details and the reason they did it. I want proof of the same, which I know they don't have because the product is as it is. Even before they delivered the product back, I didn't even received the call from the delivery agent, that they were delivering this product back. They simply put the product at my door steps and went.

Also in addition to the refund and return, I would also like to escalate the inconvenience caused and unprofessionalism by the team.

Order of events:
1. Placed an order for Shezone Women Black Printed Ballerinas, Size: 37 on 28th July 2023. (Invoice number: I0724SE[protected]
2. Received product on Aug 1.
3. Placed return request on Aug 2, on account of damaged product.
4. Received message by their delivery partner "Ekart" on Aug 6, for pickup of the product.
5.Received call from Ekart delivery agent at 1:15 pm on Aug 6 for pickup of product.
6. Personally went to return the shoes. He checked and the contents of the box and said everything was alright. Also mentioned message will come soon. Delivery agent took the product with him.
7. At 5:13pm on Aug 6, received an SMS from EKart stating " Pickup Rejected (due to damaged product)
8. Simultaneously received a message from Myntra at 5:20 pm stating "they were unable to pick up the Shezone shoes due to operational constraints and that it will be picked up later." They also sent a message that return request has been cancelled as product could not be picked up.
Please note the contradiction in the statements by Myntra and Ekart.
9. Immediately called customer support. They mention that according to their database this product has not been picked up at all. Complaint registered with Myntra on Aug 6. Issue no:IN[protected]
10. From then started the back and forth calls and messages to Myntra about the status. All they could reply is give us 24-48 hours. Every time I called them, all they said was "this product has not been picked up, we are looking into it" . They did not mention that the quality check failed or anything of that sort.
11. On Aug 18th, they closed the complaint stating product not received, hence refund denied.
12. I immediately called customer support, who then told to send screenshots of Ekart as mentioned above, about the product pickup.
13. Aug 19th they state saying could not find information in screenshot.
14. Contacted customer support on Aug 21st. Explaining the whole issue, they reopened the query. Spoke to the supervisor who then finally claims ( After 15 whole days), that the product was checked by the delivery agent and it failed to meet refund requirements as the product was damaged. Hence product was returned back to me and not picked up. They said they will look into this but have not giving any conclusions.

Please not the sheer contradiction in their statements.
First, Myntra states they could not pick it up, now they claim it was checked and rejected by the delivery executive.
Second, the reason why Myntra claims it was rejected was because it was damaged. The whole purpose of my refund request was because it was a damaged product, then how can they reject it?
Third, even if it was rejected, why was I not informed about it at the time of checking of the product and why was my product taken away by the agent?
Fourth, they took 15 days to initially close my query saying that no product was picked up. This is an absurd amount of time to check such a simple thing.
Lastly, nor do I have the product with me now and nor am I able to get a refund for the same.

My trcking id mysp[protected]
I have ordered shoes from myntra on july30th it got deliverd on aug2nd . They deliverd a wrong product so immediate we raised a exchange request and posted the photos and waited till aug09. Product was not delivered so made a call to customer support, they told to send photo of the wrong product again. The very next day, the delivery person came to deliver the product but he rejected the product as the...

Hey, i have been shopping from myntra for past 5-6 years on same address...but now in aug 2023 ..its showing that pay on delivery is not available for selected pin code(142038)...i nedd to shop more...please solve this problem asap...

Myntra no exchanging period in the exchange window period
Bough item on 17 Aug
Exchange valid till 24 Aug
When I clicked on exchange ..it says item not exchangeable
No help from customer support

I have submitted a request for a product on 2 August as the fit was not correct.

I'm told the pick up will be done in 2-3 days. Its been over 12 days and nothing. More than that lies and misguiding the customer.

I have been constantly asking for help from customer service.

I have been REQUESTING Myntra for almost 2 weeks now to pick up the return! IF YOU OFFER SOMETHING TO YOUR CUSTOMERS PLEASE MAKE SURE YOU CAN EXECUTE IT.

I have been speaking to your executive almost every second day. I talked to him on 7th Aug for first time and he assured me on I will be updated till 9 August. BUT OBVIOUSLY THAT WAS NOT DONE. I SPOKE TO ANOTHER EXECUTIVE ON 9 AUGUST AT 6pm, SHE ASKED ME TO WAIT TILL FOR 24-48 HOURS.
And yet again nothing happened.
I spoke to your executive for the third time on 12th AUGUST and still no response.
The last time I contacted your executive was today i.e 14 th AUGUST and yet again I have been told to wait for another 24 or 48 hours.

I HAVE LOST ALL PATIENCE WITH MYNTRA. I know that this email will only be escalated without any action...JUST LIKE IT HAS BEEN IN THE PAST.

THIS IS THE MOST PATHETIC SERVICE EVER.

I am definitely writing about this at all consumer forums.

A DISGRUNTLED CUSTOMER,

On 6th July 2023, I had purchased for a new pair of trousers from myntra.com, thereafter within 20 days of purchase, barely 1 usage and 1 wash, the product has torn.

When I escalated this issue to Myntra, they asked me to submit proofs like images from all sides along with description as on 30th July. I did the needful subsequent to which my return claim was approved. However the Delivery executive who came to collect the product...

I returned 4 mimosa sarees and 1 tavas saree to Myntra on august 10.
The customer service has not credited back my money for 1 mimosa saree and 1 tavas saree.
Now they are sending messages that an agent will pick the sarees up.

I called customer service and am getting no answers
I persisted and chatted on the Myntra chats and Agent lied that return was approved
I escalated to supervisor and he did not resolve or credit back my money
Opened another ticket
I have screenshots for proof of the customer service lying.

Order ID # 1242631 [protected]
Sold by : Vivaanta Fashion - SJIT
Issue Created IN[protected]

Bought Ahika green printed kurta and palazzo sets. Size issue. Quality issue. I bought 2 sizes as different sellers have different sizes in India. So i bought 3xl and 4xl. 3xl has bad shoulder stitching and lose for me, also it is faded than 4xl. Because it is lose so there was no question of trying the 4xl size also. So i didn't try it and just looked over the package and saw difference in shade, one dark, and one way too faded. I immediately decided to return. And I placed return. The pickup happened next day. And after a few minutes I received messages for both sets, for 3xl i received that return is successful and refund will be initiated, but for 4xl the msg said refund declined due to failed quality check. I contacted customer service. They told me the product will be reshipped to me and after that I will have to raise another complaint. Okay I received the product again. A day later. And called them again. Now they tell me after two complaints n investigations, the issue hasn't been resolved and I won't get refund. That they can't help me bcz price tag is missing. Price tag was missing from the seller's side itself. I don't wear price tag and not am I a toddler that I play such games. But because of the carelessness of the seller now I'm not getting my hard earned money back for a kurta set that is of no use to me. Great.. Seller's fault and customer is having to suffer. I used to be a regular buyer of myntra. Used to be very much satisfied. Recommend to all my family, friends, relatives, colleagues...for not just the product quality but the hassle free process of shopping and returning refunding.. I trusted this platform blindly. Loved the experience very much. But I've learned the hard way how they don't value a customer's trust. I demand my refund!