Myntra.com Complaints & Reviews

I have an account with number [protected]and email id jc[protected]@gmail.com . i have placed an order of a saffaras jeans but i received a mens low quality jeans on 20 June .
then i place a complain and submit all the required things but the pickup person is not taking the return back he is saying that the product mis matched picture is not updated and he will not take the return until the picture and tag of mis matched product is not updated.
Then i again complained and explained all the things that what pickup person is saying but they just told me that mam your return is approved and for pickup issue we are raising a complain against the pickup person i and asked me to wait for the next two days
Then after receiving no update from myntra till 28 th june I again called to them then again they asked me to wait till 2 July and this time after 28th June the pickup person not even came to take the wrong product he just declined my return every single time till 4 July
Then again I call and they ask me to wait till 8 July but after 4 July to 10 th July no one came to take the pick-up even they didn't respond anything to me
And after thousands of complains tomorrow they send me a mail and gave me an assurance that your pickup will be done within 24 hr but till now pickup is not done and they send me a notification that your return request is rejected
From 20th June to 10july I was just requesting them to take the pickup of wrong product and refund my money or they can also exchange it with the product I have placed
But since they are not doing anything .
Today they created a return when i complaine but the pickup person is no coming and my return is automatically failed and I am totally frustrated with myntra helpline services because I have invested my money it is also affecting my health
Every single time i call to Myntra helpline services they just give me false assurance and ask me to wait for next two days due to which I feel frustrated and it also affects my mental health
So now I am claiming a refund of 50thousands because myntra is affecting my mental and physical health and if myntra didn't refund my money then I will definitely go to consumer court because I can't sit by keeping my mouth shut I will take step against myntra and it's consumer's right .

I have ordered biba suit from myntra unfortunately it came defective or used and now they are not helping me in returning the suit . I have phtoo and video to share

I placed an order today from myntra for a 3 jewelley articles worth INR 1498. I have paid the money phone pay and even got a message from HDFC about the transaction. but i havent received any confirmation message from myntra. NO details of order is present on my myntra app also. i either want the confirmation message and the product or i want my money back. dont get ur customers mad. Please better attend my complain quickly

The product was cancelled on 1st July and app shows it was credited back to Myntra wallet but i have not received the amount till now. I have already raised a ticket but customer care is ignoring the issue. Their services have become worse day by day and i shall be escalating this further in case i dont get refund in 24 hours. In my case dated 3rd July, the redunf was supposed to by credited by 5th July - STILL NO UPDATE On 5th July, i get an update saying issue will be resolved by 7th July. Today i get an update asking me to wait for 2 more business days. The fraudsters are just pushing the date again and again with no intent of providing refund. They promise refund to the wallet within 24 hours and i am going to FILE A COMPLAINT IN EDAAKHIL FOR MISLEADING CUSTOMER AND MAKING FALSE PROMISES. It has been a week and my refund is still not credited.

: i have an account with. i have placed an order of a saffaras jeans but i received a mens low quality jeans then i place a complain and submit all the required things but the pickup person is not taking the return back he is saying that the product mis matched picture is not updated and he will not take the return until the picture and tag of mis matched product is not updated i have complaint 1000 times but no action is taken every single time they ask me to wait for next two days it's been 20 days but return is still not done they told me within 24 hr your pickup will be done but today they send me a message that your return request is cancelled I don't need this product, I just want my refund because myntra is not returning it

Purchased a jacket from myntra in april’23
- requested if the jacket can be exchanged for a different size. I was advised that jacket can be picked up and team will check and confirm.

Myntra team confirmed that jacket cannot be replaced thus they will send my original jacket back. Since then i have followed numerous times but i have not received my jacket work 3k or a refund.

Initially cust support team responded but henceforth there is no response on multiple follow ups and i am at a loss of jacket and my money.

Really pathetic service and literally cheating.

Return details are [protected]

I had placed my order on June 1st with various items out of which two items that is berrylush skirt and berrylush red top has been missing from past one month.It shows the items have been delivered on 6th June i have no signs of it.Items value is Rs647/- total.I had complaint to coustomer care but got no resolution and no refund. Please do the needful my Order ID # 1237464 [protected].
Thank you

1. Order Id: 123353090925871359501
Go Colors Olive Green Tapered Chinos Trousers
First return request placed on 26th April 2023, even after so many complaints product has not been picked up, no delivery agent called me or messaged me. Myntra agents always put the complaint on highest priority and generate a return within 7 days. After 7 days, I just get a mail which clearly says your return cancelled from courier. This happened multiple times till now. And also, refund was not provided.

2. Order Id: 123820828615792996201
Go Colors Olive Green solid relaxed fit solid parallel Trousers
First return request placed on 17th June 2023, still the product has not been picked up. The issue is same as the other complaint.

I want complete refund off both the products.

I am unable to exchange my jeans from myntra as the app is showing exchange delivery to this address is not supported. My question is how were they able to deliver my product in the first place? I don't think that this thing comes under hassle free return/exchange program!

Order no[protected]-2706603 dated 11 jun 23
delivery boy contact me to receive the item on 18 jun 23. When i went to received the item, the packet was found damaged and i didn't collect the same. After that myntra app is showing the item was delivered.
An issue was opened in the myntra site but they have solved the issue with item delivered.
Again an issue was raised but till now no response from myntra side.
My complain is eighther they refund my amount or delivered the item which was not physically delivered.

I had purchased three items from Myntra, All the 3 items were returned however I have received the refund for only 1 product. Every time I call the myntra helpdesk, the support agents say the money has been refunded please check with the bank. I have checked with the credit card division of HSBC but no payment has been received for the 2 items
I had purchased All about you women rust loose fit which was priced at Rs471/- for which I have not received the refund. The item Berrylush- Peach coloured flared maxi skirt which was priced Rs546/- for which refund has been received to my hsbc card, the item chemistry - women cotton flared pleated prices at rs516/- has not been received. The reference number bank gave for refund is [protected]. I have checked with the bank also and they clearly mentioned that they have not received the payment. Attaching screenshot as evidence

Please solve this issue at the earliest . I have paid for something i never received .
Mahua Ghosh
Contact Number -[protected]

Few days ago i checked for cloths on myntra. And it says we are stopped delivering on this pincode(410205). But why any specific reason for that? I want to buy from.it so bad but i also dont have any alternate option so what can i do now? Please resume delivery on (410205) they are delivering on this pin for last 3years then why it stopped suddenly?

L ordered a yellow kurtha with trousers and a coat . I received a coral colour kurtha only no trouser and coat. I returned the product Mythra delivery agent denied for receiving it
because its color is different. This is the first time I got such a bad experience from any online shopping app. several times I tried to contact Mythras Custemer care always got a message that not available . I am working woman my money and time is wasted .

My name is richa kalyani. I have ordered four pair of jeans from myntra few days back under order id#123964981853619535001. Four of the pair of jeans were from roadster brand two pairs of size 32 and two were of size 26. I received the parcel on 28 june 2023. I had already made the payment before receiving the parcel. When i opened the parcel there were only three pair of jeans inside the package and one roadster jeans of size 32 worth rs. 254 was missing. So i filed a complaint to myntra customer care executive and i was assured for proper redressal in 3 days. 3 days later i receive an email stating that my claim has been denied because i have not informed them within 72 hours and that i will not get any refund. I told them of my problem that i was out of town for few days and i tried to inform them as soon as possible but everytime i tried their app was either crashing or no one for their customer care team was attending my call and chat was always showing busy.

I want either missing item to be delivered or refund for the product amount because i have paid for the item and i am not going to suffer because of anyone else's negligence. Myntra really need to work on their policies. I am also attaching the images of the products i ordered along with the invoice. Please do the needful.

Ordered Urban Armour shoes on June 12th, delivered on 22nd June have been trying to return since 28th June. They are saying it contained some imaginary seal which I never received and are not accepting return of the same.

The shoe is is in pristine condition and I've already shared photos of the same to customer care, they are repeatedly closing my tickets. They are not able to produce proof that the shoe really contained...

I order one dress on Myntra and applied it for return but in app it’s still showing out for pickup and it’s already pickup up on 28 june 2023 but neither I have product nor I have my refund and I complaint a lot of time via chat every one register the complaint but not giving resolution pls keep into this issue pls find the attachment of my order and also I went to parcel office the said that we have send this product to Myntra and also pls find the images which are sent by parcel to Myntra

The shoes colour are different different .plz refund my money .and your dilivery boy not pickup item why not pickup he....

I had placed a prepaid order for Voyage women sunglass on 6th June, using Myntra App .
Myntra had delivered a wrong sunglass of the same brand on 10th June and on the same day I had placed a request for return and refund . Return pick-up completed on 11th June and I got an SMS as a refund of Rs.779 has been initiated and it will reflect in my account in 1 to 3days .
Today it has been 20 days but the refund is not credited to my account .

I have called customer care of Myntra many times and explained my issue in detail every time and I experienced the most pathetic service ever .They people (so called customer care champion) are just asking me to wait for 24 to 48 hours all again . They are harassing me again and again .

I request the concerned person of this consumer forum to intervene in this case and save the rights of consumers from this type of fraud activity done by Myntra.com .

For reference,
I am attaching some screenshots of conversation made with Myntra by me and some the sms that I got from the time of delivery to return pick up .

Myntra has created issue with a reference number as below :-

IN[protected]

I had placed a prepaid order for Voyage women sunglass on 6th June, using Myntra App .
Myntra had delivered a wrong sunglass of the same brand on 10th June and on the same day I had placed a request for return and refund . Return pick-up completed on 11th June and I got an SMS as a refund of Rs.779 has been initiated and it will reflect in my account in 1 to 3days .
Today it has been 20 days but the refund is not credited to my account .

I have called customer care of Myntra many times and explained my issue in detail every time and I experienced the most pathetic service ever .They people (so called customer care champion) are just asking me to wait for 24 to 48 hours all again . They are harassing me again and again .

I request the concerned person of this consumer forum to intervene in this case and save the rights of consumers from this type of fraud activity done by Myntra.com .

For reference,
I am attaching some screenshots of conversation made with Myntra by me and some the sms that I got from the time of delivery to return pick up .
--

I had placed a prepaid order for Voyage women sunglass on 6th June, using Myntra App .
Myntra had delivered a wrong sunglass of the same brand on 10th June and on the same day I had placed a request for return and refund . Return pick-up completed on 11th June and I got an SMS as a refund of Rs.779 has been initiated and it will reflect in my account in 1 to 3days .
Today it has been 20 days but the refund is not credited to my account .

I have called customer care of Myntra many times and explained my issue in detail every time and I experienced the most pathetic service ever .They people (so called customer care champion) are just asking me to wait for 24 to 48 hours all again . They are harassing me again and again .

I request the concerned person of this consumer forum to intervene in this case and save the rights of consumers from this type of fraud activity done by Myntra.com .