Myntra.com Complaints & Reviews

Respected Sir/Ma'am

I have placed a order on Myntra app and the order is delivered to me on 6th oct, but due to size issues I want to return that product.So I initiated return on Myntra app. Later, ekart executive contacted me to pickup, which I rescheduled to weekday/monday as my delivery address was of office address, so I can't return the product on weekends/holidays.
So I request you to kindly look into this matter and arrange return pickup asap.

Product details : Stuffie Land Boys Yellow Leheriya
Printed Pure Cotton Kurta with Dhoti Pants, Size: 6-12 MONTHS (6-12M)

Thanks & Regards
Prateek Namdev
[protected]

I'm Midhun. I had ordered a laptop bag from Myntra, and it took almost two weeks to get delivered. Unfortunately, they delivered the wrong and defective product. The product I ordered was the Aristocrat Unisex Navy Blue ZEAL Laptop Backpack (Size: Onesize), with Order ID #1278809 [protected]. However, the bag I received is a bulky gray one, completely different from what I ordered.

I placed a return request, and the next day, a delivery executive came but refused to accept the return, stating that the product didn’t match what they had in their system. I canceled the return and placed it again, but both times it was rejected. The status is still showing as "Returns Confirmed, " but the delivery executive has not shown up.

I then contacted Myntra customer support, and they informed me that they had submitted a ticket on my behalf, and the item would be picked up soon. It's now been over two weeks since my return request, and nothing has happened. I’ve submitted two support tickets and spoken to customer support at least four times. Despite this, the tickets were marked as "resolved, " and the last two times I spoke to customer executives, they hung up after putting me on hold.

Myntra is providing the worst customer service, and it feels like they are neglecting their customers entirely.

I had ordered two pairs of footwear on 05/09/2024 under ORDER ID:
# 1277508 [protected] amounting to Rs. 1172/-.
I received both of these on 09/09/2024.
One of the items was DressBerry Silver-Toned Embellished Open Toe Block Heels. I received a different product against this for which I am continuously writing mails as well as talking to your customer care team regarding its return and my refund.
One of your executives asked me to update all the pictures of the product by creating the tickets in Help Centre section, to which I immediately responded.
The pickup agent came once but refused to take back the product by citing the reason as "Quality Check" not passed (since the images were different). He asked me to tell Myntra executives to approve this from backend. But daily I am asked to wait for 3-4 more days.
I had never expected such a horrible and bad experience from Myntra which is just causing mental harassment to me.
I am an old customer and never faced such a bad experience.

On 6th october I am trying to place an order on Myntra website of 463 INR, I choose the pay thru debit card option, now on payment gateway my transaction failed and no money deducted from my sbi account, so I tried another time with the same card and same incident happens again. After 1 or 2 minute 463 inr was deducted from my sbi account and this showing in my sbi statement - "by debit card-OTHPG[protected]Myntra Designs Pvt LtMUMBAI — ", and another 463 inr was holded my sbi. After seeing all this I contacted both bank and mynta coustmer care but they are just saying please wait for 72 hrs. After all this on 7th october I checked my statement again and another 463 inr was debited from my debit card and this was showing in statements - "See Atachment". what is going on. I lost 926 inr and another 463 inr on hold by sbi. How can a trusted bank and shopping site cheat like this. I am a student and I want my money back. pls contact me asap...

I'm a customer of Mynta, Asmita Patil i placed a order for Mabish by sonal jain (Ethnic motif printed top & trouser with shrug co-ords) and i recieved completed diffrent product. Few days later my mom (Chhaya Kamal Patil) placed a order for same product FOR MY BIRTHDAY again from her Myntra Account, again a completely different product was delivered. I never had such issue from any of the online shopping platform. Order details are- Mabish by sonal jain (Ethnic motif printed top & trouser with shrug co-ords) order id # 1278806 [protected] disapponted from this experience that completely a different product was delivered to me which is not worth the amount I paid and was disappointing as a loyal and old customer of myntra. I raised multiple complaints/queries regarding this issue but this never solved and they declined my request saying correct product was sent by our side. I've attached some pictures and a video of recieved product as a proof from my behalf. I request you to please help me out.

I have ordered a loreal extenso gold shampoo bottle from myntra, but when I am going to use this shampoo seems to be different and cheap quality, i have checked the bottle properly, it is written on the bottle that it for sale in saloon only also cap of the bottle is quite different colour from the bottles i am using from long time. I have posted a review on myntra for this but they have not approved my review.

I have called their customer care and brief the matter they assured me to take action and they will send me link to post photos to check the matter but they have not did any thing in this matter.

Copy of invoice and all supporting proofs are attached.

Myntra is not delevery at my pincode.
The first I ordered some t shirts it's delivered at my pincode 524323.
But now not working and other pincode's also not working.

I had ordered pink Libas kurta set from Myntra unfortunately but I received a red one. Had raised a complaint through their. customer care and asked for exchange but they raised a return request on 2nd Sep. I did cancel the return and again asked the customer care to raise exchange on 3rd Sep but again on 4th there was return request raised by them. I had to return the kurta set on 6th of Sep. when I checked the amount refunded I received the amount deducting their platform fee which is not acceptable as they are accountable for the wrong order delivered. I have been struggling with them through calls and chats for the deducted platform fee but they are randomly closing the request without providing the refund. Need an action against them.

Attention Ye Myntra Se koi bhi kuchh order na kare. Ye scam kar rhe hai logo lo loot rahe hai. Aisa hi hua hai mere sath bhi. Mene 9th August 2024 ko HRX ke shoes order kiye the Myntra se Or 16th August 2024 ko mujhe receive huye. But mene black colour order kia tha uski jagah unhone mujhe Mehroon Colour ke shoes bhej diye hai. 14 days ka return ka time rehta hai inka but aaj 30th August ho gyi hai. Mene 20-30 baar inhe call kia disputes raise karaya lekin koi resolution nahi mila. Delivery wala aane se deny karta hai kehta hai mera time kharab hoga aapka order return leke jauga to. Waha Myntra wale bolte hai aaj pickup ho jayega. Yaha koi sunwai nahi hai. Isiliye Myntra se order krne se bacho. Nahi to meri tarah aap logo ke paise bhi fas jayege. Yaha par koi solution nahi deta hai aap log call pe call karte rahenge. Har executive aapki complaint register kar lega uske baad jab pickup ka time aata hai cancelled kar dete hai.

Attention Ye Myntra Se koi bhi kuchh order na kare. Ye scam kar rhe hai logo lo loot rahe hai. Aisa hi hua hai mere sath bhi. Mene 9th August 2024 ko HRX ke shoes order kiye the Myntra se Or 16th August 2024 ko mujhe receive huye. But mene black colour order kia tha uski jagah unhone mujhe Mehroon Colour ke shoes bhej diye hai. 14 days ka return ka time rehta hai inka but aaj 30th August ho gyi hai. Mene 20-30 baar inhe call kia disputes raise karaya lekin koi resolution nahi mila. Delivery wala aane se deny karta hai kehta hai mera time kharab hoga aapka order return leke jauga to. Waha Myntra wale bolte hai aaj pickup ho jayega. Yaha koi sunwai nahi hai. Isiliye Myntra se order krne se bacho. Nahi to meri tarah aap logo ke paise bhi fas jayege. Yaha par koi solution nahi deta hai aap log call pe call karte rahenge. Har executive aapki complaint register kar lega uske baad jab pickup ka time aata hai cancelled kar dete hai. F

My Uncle ordered a product of product id:"xyxx" and he returned the product on June 29 and they picked up on june 29 and till now they had not given my refund amount. Many times I have contacting customer care they are telling to wait for 24 hours but issue not solved yet. Literally, I called them more than
50 times and got irritated by telling same 24 hrs timeline.so please solve this issue. My Myntra account mobile number is +91 [protected].And my contact number is +91 [protected]

Want to know the sender of the package as it could be harmful as someone knows my address

When i returned my item
Myntras gave me two option on its app
One bank account and second myntra wallet
They did not give me any option to select my bank account and as a reason the money has been sent to wrong account
I want my refund in my correct bank account

I ordered a roadster Cargo pants ...from Myntra but it. Delivery me a kotty brand flared jeans ..
With no tag and it seems like it's a used product when I placed return they approve the return ...but the delivery agent didn't accept the product ...

I purchased a House of Quirk sofa cover from Myntra on July 24th for ₹3000. I returned it on July 26th because it didn't fit my sofa. I returned it in its original condition with all the thermocol sticks and the carton. The delivery boy picked it up successfully, but he threw the carton outside the lift area and spit on it. I don't know what he did with the sofa cover. I didn't receive a message confirming the pickup until that night, which made me suspicious because generally messages came after 1-2 hrs only. Also if there is a mismatch or anything, the pickup boy checks verified at the main gate and he has the full right to refuse the article if it does not match or if any tag is missing. But here he picked it successfully as it matches everything in the same packing which came and also he matches tags and everything he verified. When I went outside in the evening, I saw the carton with spit on it. Later that night, I got a message saying the return had failed the quality check.

I called customer care multiple times, and they assured me it would be resolved by August 3rd. Two days later, the delivery boy came back to return the cover, but I refused to take it back as I didn't know what had happened to it in the last two days and I returned it in same condition in which I got it. I am not responsible for anyone's behavior and obvsly I will not track the pick up boy till the warehouse. I called customer care again, and they reassured me it would be taken care of. However, two days ago, I received a message saying the return was rejected.

When I called customer care, Pinky from the team told me my only option was to retake the cover. I called customer service again today, and they reiterated that was my only option. Do I need to take responsibility for the delivery boy's behavior?

Nandita ma'am(CEO of mynta), I emailed her multiple times but didnt get a response. This is a critical issue for customers, and due to the negligence of the delivery boy, I am the one suffering. Can you please look into this as a priority and provide my refund as soon as possible? I also want to inform you that I will not be buying anything from Myntra again due to the lack of support from the team and the irresponsible behavior of the pick up person, which has caused me to suffer. Please process my refund as soon as possible.

Customer care, I request you tp please look into thisas they have pciked the cover and also not refunded my money. I am feeling very helpless here.

I placed an order for a Forever New dress and that was a cash on delivery order. But it was very embarrassing when my order was delivered. I received baby bloomers instead of the dress I ordered. I requested for my return and the order was already picked up by the Delivery person but my return request is getting rejected again and again. Being a regular loyal customer, I was expecting an easy return process but i am not getting a proper response to the request. Please get this fixed ASAP. As the delivery agent has already taken the product from me and the return was cancelled by mentioning that the product does not match and also Myntra mentioned to the delivery agent to cancel the product. It's not a small amount which can be ignored, please get this fixed and initiate a full refund to this.

Very Disappointed!!

I have faced the most pathetic customer service experience of my life!! 2 orders were returned together, somehow I received refund for 1 order but did not receive refund for the broken pieces order.
I have been following up with customer support for more than 20 times and yet nobody cares to provide a resolution. This was picked on 17th July 2024 from Sriram Greenfield Phase 2 (G-802) Bangalore 560049 between 12-1pm by Tarun Singh. I received damaged item and nobody cares to even provide a solution to this after multiple attempts. I dont know what kind of customer service they provide but I really got frustrated on how a regular customer like me is getting treated this way!!! Amazon provides resolution within 2-3 days and I am very happy with Amazon.
Guys PLEASE DO NOT DO PREPAYMENT ON MYNTRA - YOU WONT GET REFUND!!!

I ordered an Ajile by Pantaloons cotton joggers from Myntra. The product they delivered to me was some waste piece of cloth. When I initiated the return and highlighted my issue to the customer care, they outright refused my claims and closed the portal. They claimed that it was delivered with mandatory checks and hence they won’t return or refund it. This is a malpractice and a way of looting innocent customers. I have been a loyal customer to the site and still they did not even consider my claims and just sent a pre generated message refuting my claims of a return. This amounts to fraudulent practice.

A torn jeans delivered and company is refusing to refund or exchange the product. Product is still kept with all the tags attached intact as issue was seen as soon as I opened the product from packet. We have followed up with customer care for past 2 weeks, they now refused to replace, or refund the amount. Furthermore, they failed to follow up on our calls despite claiming to do so in 24h multiple times, despite assuring us that they would get back to us within that timeframe to resolve the issue. Very pathetic, they claim that the product has passed though their quality process without showing any evidence for it from their end, while we have evidence that a defective product was delivered, beyond a reasonable doubt. With this I really doubt if they really follow any quality process. Need help, we cannot be at mercy of these sellers to type and reject the things.

Myntra order Id:[protected]-4070801
I ordered paragon loafers but the delivered product was sneakers with outer box damaged.