Myntra.com Complaints & Reviews

I placed an order on 30th july on myntra of inr 1447, amount deducted from my canara bank account but myntra claims that they did not receive even though my bank - bank confirms that amount has been transferred to their account withUPI/DR/[protected]/MYNTRA
/HDFC/**.[protected]@HDFCBANK/U
PI
TRAN//HDF273FA67924134D99
AF745D225B61A860/30/07/2023 . if ref no. has been generated that means amount has been transferred to myntra. but they are not accepting that amount is transferred and continuously asking me to contact my bank.. what is going on.. how can myntra cheat like this. they are not accepting due lack of will to transfer back the money. i want my money back. contact me asap :

Myntra used to be so good earlier, and now it can’t even manage its order deliveries and it randomly cancels our orders after 3-4 days of confirming it, exactly when we are expecting to receive it.

Firstly, I want to present my delayed order complaint. I ordered an Italia Sleek V-Neck Jumpsuit on 27th July 2023 for my friend’s birthday on 5th August 2023. It showed the delivery timeline as 3rd August initially,...

On 23rd July, 2023 I ordered three outfits from Myntra. One of these outfits - Appulse Mandarin collar shirt was of terrible quality and I initiated an exchange. For that exchange to get completed the App made it mandatory for me to select another outfit. On 6th August, 2023 I selected a new product which is when my refund of ₹ 439.00 was settled for the new purchase. I also had to pay ₹ 148.00 extra which I paid from my Paytm wallet.

Once the order was placed, I realised that I had placed the order for the wrong colour. This is when I immediately canceled the order, being fully assured that I will get a refund of ₹148 + ₹439. But that didn't happen.

Immediately I spoke to the customer care expert at the Help Centre I was told that I will get a refund of only ₹148 and not the total amount. At no point during the cancellation process did the Myntra team notify me that if I go ahead with the cancellation I will lose my ₹439.00 Had I been informed, I would've not initiated the cancellation. This whole process makes me feel cheated and it builds distrust towards e-commerce.

I would like a refund of the whole amount - ₹148.00 + ₹439 = ₹587.00

Apart from this, I would also like the Myntra team to stop their App from functioning until they update their UI with an alert that notifies customers raising cancellation requests. If the brand is going to withhold the cancellation money from any previous purchases, the least the customer deserves is 'information' about their money. Information is a basic consumer right - to have full information and at all times. This is Myntra's responsibility.

I ordered a mast and harbour teal blue joggers from myntra. I got it delivered on 31st July 2023. When i opened my package the product was completely different. The product was a third quality track pant the brand was local just like what street vendors sell it contains a fake nike logo here and their. Colour of the product was similar slightly light in colour. Size is too small and stitching was horrible, threads coming from every end. Contacted customer care and shared every image they asked for, they arranged pickup, next day delivery person came but refused to take it saying its different product. And when i contacted customer care again they refused to arrange pickup saying package was packed with correct item and passed with quality checks. Order id - 124249387141433085601.

I ordered a pair of sandals from myntra for which I'm eligible for exchange by 7/08/2023. Today is just 5/08/2023 and they are not processing my request. In fact my number has even been barred from making calls to their customer care. This is a real serious issue. I don't know how many people are facing similar issues. I have a right to exchange the product (tag and everything intact) if it isn't what I'm looking for. They even charge a processing for all the purchases I make. Which mean they are liable to service my request. If it doesn't get processed in a day, I will definitely file a suit against myntra.

I ordered vinca blue Dyson Airwrap Multistyler from Myntra, item scheduled to be delivered on 26th July. Prepaid Rs. 41, 664.31
But shockingly on 26th July, instead of Dyson, a blue bird statue was delivered! Inside the box the invoice no. & name on the blue bird statue is different. It was to be sent to Panjim, Goa. Whereas on the outside (brown carton) my name & address is written.
I raised the issue with Myntra. Every-time I called they asked me to call after 48hrs or after 24hrs but nothing fruitful came out! Finally after 8 days they mailed me a halfhearted mail saying they aren’t refunding me any money coz they have dispatched the product from their factory after quality check, etc. They declined all the responsibilities towards their customer!
I have been a very loyal customer to Myntra all these years, no wonder why they escalated me as a privileged customer i.e ICON status in Myntra insider.
I need my refund and a compensation for the mental harassment am going through! A sum of 41, 664.30/- has been scammed from me. Myntra is willing to take no responsibility for their reckless behaviour on delivering me a wrong product!!

I had placed an order on 3rd June 2023 for Rs. 3723.27 using my HDFC Debit Card. The amount was deducted from my account but for some reason, the order wasn't placed. Myntra is refusing to refund the amount by stating that they never received the money. I had to place the order again and had to make the payment by cash. I have contacted both Myntra and HDFC bank regarding the same but nothing has been done yet. Myntra keeps resolving my issue without any correspondence or solution. I would like to receive my money back. The online tickets are IN[protected] and IN[protected].

I have been a Myntra Customer for a few years now and have been ordering from the Ecommerce site regularly, I could place the order as recent as last week, however from last 4 days I have been checking continuously and for some reason my pin code 411015 is not serviceable any more and for the products in my card I am getting a message that they don't deliver to this pin code any more.

I would like to know the reason and logic for the same and also would want them to start delivering the same as soon as possible. I am experiencing the same situation with Flipkart too, while the product is available its not deliverable at my location.

Hello

I ordered a Fossil watch on Myntra on 22 July . But they sent me a different Invictus product . I have raised complaints with Myntra customer care to help me by either pickup/ replacement/refund of the product but they have not at all helped me here.

I have called them every day for one Week.
Initially they mentioned that the pickup approval has been done from Myntra side but when the delivery boy came at my doorstep for pickup he used to say that he hasn't received any approval from the vendor side. This happened on 24 July. Every time I had to call Myntra and wait on hold for long hours then the pickup request used to get scheduled but was never successful.

Further I escalated this issue with every customer care representative but they again said we have approval but again the delivery boy said he hasn't got approval.

Since last 4 days this issue went to the case manager and they had done a re-investigation and I have dropped my tweet and complaint on consumer help against myntra . And every time I receive a message on twitter A case manager will call you today but they are not contacting me .

But this is wrong. I am still suffering with wrong product. The vendor has mislead Myntra. I have received the wrong product at my end. And I want a refund at the earliest or be replaced by the correct product.

Now Myntra says that they say that there is no further process. I Am waiting lst
Everyday a senior executive is saying today you will receive the update otherwise we will pickup the product without any inquiry. Everyday they are giving me seruity of the update but still not received any update .

My desired resolution is to get a refund of the product.

I ordered an AND dress from Myntra for Rs 2254 on 13th July. I received a different product. When I raised the issue, the support team said that it is a tamperproof packaging, so we have sent the right item, but I have received a different dress but of the same color. I reopened the case 3 times but still same result.
The Order ID # 1241062 [protected]

I ordered an AND dress from Myntra for Rs 2254 on 13th July. I received a different product. When I raised the issue, the support team said that it is a tamperproof packaging, so we have sent the right item, but I have received a different dress but of the same color. I reopened the case 3 times but still same result.

I ordered from Myntra' a product and as soon as my product got delivered they immediately logged out my session and when I tried to login again it showed up that due to security reasons my account has been deactivated for which I contacted customer support also but they are just asking me to wait for higher authorities mail, which will take around many days to resolve or even not resolved as I have read lot of complaints now against Myntra that they do this practice to defraud customer, but problem is their return period is only of 7 days and as I'm not able to access my account I won't be able to return the product and then my return period will get over, pls help me to get my money back pls pls

I had placed order on myntra.Com on 23/07/2023for a Fossile Watch and tI had initiated returns and provided them with necessary things which was required to channelize return same days after i received the product. In spite of sending images of the wrong products shipped; the person who came to collect the products (For return) refused to collect them as they were not the same as what was mentioned in the order. Order Number:[protected]-9652603

I have requested return of my Order ID # 1240279 [protected] on 10th of July 2023, immediately after receipt of product. I called multiple times to them they said they will pick up the material, but on 25th July 2023 I got message that they were unable to pickup the product. I need my money back if they were unable to pickup what can I do.

I request kindly get my refund from Myntra.

I ordered one dress Berry shirt from Myntra and they delivered the parcel successfully at given pin code. but its not fitting me well its little bit tight for me I Raise exchange request 2 times but they cancelled the request from there end that's why I raised return request but they are not arranging the pickup request by saying that no one is available to come at my pin code I want to return the parcel as soon as possible and want my refund.

Order ID # 1239981 [protected]

I received a message that the goods were delivered, but this was not. 10 days have already passed, every 2 days I write and call the support service and they gave only one answer - the logistics company said that the goods had been delivered. When I asked to send a confirmation of delivery POD and courier contacts, they ignoring

I had ordered a Khadi product(Packet ID [protected]) from Myntra which was scheduled to deliver on 2nd July. Myntra delivery executive called and asked to collect the product from 3 KM away from our home. When we had refused, he had marked the product delivered. I had not received any product.
I had lodged a complaint. It was closed without resolving the issue. I had again re-issued the complaint again it was closed without resolving my issue.
My question is why myntra do not have OTP enabled for low transaction also.How can delivery executive mark product delivered without delivering it ? There is no proof of delivery.Your delivery executive is lying.I had not received the product yet.Also now your customer care executive is not re issuing my case.

Myntra has deactivated my account and the reason mentioned is "The account has been identified to be in violation of Myntra Fair Usage Policy and has been deactivated for any further transactions."

But, I didn't violated any policy and for this I have been following up with them to provide the details on the activities pertaining to which they have deactivated the account.
However, I haven't received any response from them since more than a month.

They are not receiving customer care call, or emails.

Hi,
Recently I purchased one jacket for my 11Y old son. Seller has mentioned size suitable for 12-13Y. Unfortunately the size didn't fit and hence I requested exchange with size suitable for 14-15Y. Now the issue started. Agent who came for pickup said the product has stain and he can't pickup. I reached out customer care and they said that it will be picked again. Next time also the pickup man cleaverly and said he has come to pickup but after seeing the product he said he has not come for pickup and by mistake he has come. Later on after he went the status changed to Exchange request cancelled due to damage product. I have some questions to Myntra -

1. When you deliver any product, have you adviced delivery agent to open and show the product to customer for quality check ? If not, they how you know that customer has damaged the product ? It is possible that it was delivered in that condition only.
2. If you feel customer is cheating, then why would I request for larger size ? Do you think in order to hide any damage by requesting you a product which will not be suitable size ?

It was such a nightmare experience doing online shopping with Myntra. Myntra used to be known for leading in online garment e-commerce but those days are now no longer.
I am feeling cheated.

Invoice Number: I2724CO[protected]
PacketID: [protected]
Order Number:[protected]-5474901
Invoice Date: 13 Jul 2023
Nature of Transaction:Intra-State
Order Date: 13 Jul 2023
Place of Supply: MAHARASHTRA
Nature of Supply: Goods

Seller Details
MYNTRA DESIGNS PVT LTD
SY no 8 to 14 and 55, Alyssa begonia clover Embassy tech
village, outer ring road, devarbisanahalli varthur hobli,
Bengaluru (Bangalore) Urban, Karnataka, 560103,
Bengaluru, Karnataka-560103
GSTIN Number: 29AAECM9636P1ZJ

Hi,
I ordered one jacket for my 11year child of size which was claimed to be suitable for 12-13Y but it didn't fit him. So I requested for exchange of product with size 14-15Y. Surprisingly, the agent who came to pickup checked the product and said there is stain over it and they can't pick up. I was shocked to get this experience as online shopping has become so common these days. I reached out to customer care and they said it will be exchanged. Immediately after few hours, one agent came but he also did the same and didn't collect the product. Now I have 2 concerns here -
1. If at all Myntra cares so much of product quality check while exchange/return, why does he not do while delivering the product ?
Maybe what they are claiming damaged was always in the same condition when it was delivered.
2. I personally don't think there is any issue with product and my reason for exchange is not product damage but there is a size issue. Why would I put exchange request with another size if I have really damaged the product ? I should have requested in the first attempt for damage product return with right product but I didn't do because I really needed bigger size.
3. Product seller should be caught who claims size suitable for 12-13Y and it doesn't fit even a child of 11Y.

Now I feel like cheated.
Really bad Myntra. You have loose your image of leader for online garment shopping.