Myntra.com Complaints & Reviews

I ordered 1 pair of mojari (Belly) from myntra and it get delivered on 3rd aug 2020 in morning 11:30am. I was in office and i tried it just after sometime, it was quite large to my size. So, i raised a return request on the same day 3:00 pm (It cant be exchanged because the other sizes were out of stock)
The fortunately the delivery boy came on the same day around 5:30 pm for pick up.
The very next day, i received a msg from myntra that they have cancelled my return request due to failed in quality check and again shipping the same item to me (Which is obviously no use for me). I tried reaching myntra customer care and they told they will sent those to me anyhow.
They have to return it as i have nothing to do with quality check because i have issue with size. And i even did not keep that item with me for days.
They either ask their delivery boy, he checked the mojaris in front of me.
I am not gonna receive that item again. I will file complaint against them.

Hi
I had ordered Levis jeans on myntra online shopping app. They had delivered on my address[protected] and after 2 days I created return request due to poor quality of product. But unfortunately request for return was automatically declined on 28 August. On 29 August I created second request now they are saying that pick up service is not available u have ship this product by ur self. When I ordered the product, return and exchange was available at that time. (Myntra account ([protected])

Hi
I had ordered Levis jeans on myntra online shopping app. They had delivered on my address[protected] and after 2 days I created return request due to poor quality of product. But unfortunately request for return was automatically declined on 28 August. On 29 August I created second request now they are saying that pick up service is not available u have ship this product by ur self. When I ordered the product, return and exchange was available at that time.

I ordered 4 products from Myntra and it get delivered on 12th Aug -2020. As per Myntra return policy the the products can be returned to Myntra within 30 days. I raised a return request for 2 orders 4 time but each time my return request gets failed without any reason. I tried reaching Myntra customer care and they told they are working on the ticket but again they cancelled my return pickup.

They credited a amount of something 2k for a refund of a article that i made a purchase from the website.
I was informed that the credit was valid for a year.
I had somethings on my mind which i was going to buy. But due to the pandemic situation i was unable to order and also the website was non operational during the time of lockdown.
So i have now 2k of expired, unused credit.
The company should have taken measures aligning it with the posg pandemic situation

Hi,

I received a severely damaged product from myntrs for makeup revolution triple baked blusher. This product was completely destroyed when i received it. Hence i immediately tried to contact the customer care and i requested for a call back. The first time, a complaint was registered and was immediately marked resolved without any further intervention. I contacted the customer care again, they asked me to wait for a few days till 3rd september. Then immediately they marked the issue as resolved without any further intervention. So i called the customer care thrice today, the customer care representative asked me for the barcode number which should be starting from a specific number. I told him the barcode number which was present on the product, this number was not what he was expecting and started getting irritated. I couldn't understand exactly what he was asking for, i asked him politely number of times, the customer care representative was getting irritated and his tone was quite disrespectful.

My issue is still not resolved and i don't know what to do of that broken product. 613rs. Is not a small amount for a consumer like me and it is saddening to see such disgusting service from myntra. I regret shopping at myntra and would never buy anything from this website. This is customer exploitation.

Requested for refund of two amounts on 16.06.2020 and till date haven't received refund in bank account. Have contacted to customer care via mail and calls numerous times but their laid back attitude have only caused harassment to me. Myntra acknowledges the fact that stupid error has been made from their end that refund was initiated taking my debit card number as my account number. However, no action has been taken from their side to correct the same and issue the necessary refund. Also, the team had escalated the issue and ensured a call back in 24 hours, and guess what till date haven't received the call as well. How pathetic is their customer service! I want immediate redressal of my grievance.

Dear Sir / Madam,

I ordered Crocs Brown & Beige Sandals . As i tried, size was not fit so I put a request for exchange. It was about 8pm and I didnt notice any defect at that time. In the morning I once again tried and found there is slight color variation, but I had already put my request for exchange/cancellation and myntra accepted the same. when the delivery boy came to pick up i told him that there is color variation also. He refused to pick up and said first you have to approve it from the company. I wrote the company providing all documents and pictures of sandals. But they rejected the cancellation on the ground that they have shipped correct product. My concern is that I have received the defected product and that color variation is not apparently visible, I could have adjusted it had size for me been proper, on what basis they are saying that have shipped correct product. if they shipped the correct product, how automatically color variation has occured.

It occurred on: 18/08/2020

My request is to either exchange it with smaller size or credit the money in my account for future adjustment

I look forward to your prompt response on this matter.

Yours faithfully,

UDIET SARDANA

I had ordered a Blue anarkali kurti with dupatta of size XXL and priced Rs. 3239/- but on 30th Aug 2020, received a Wrong product i.e. a Black straight kurti of size S priced at Rs.999/-. Immediately contacted customer care for return of wrong product and refund.As per support teams instruction, opened the packet, spread the black dress on bed and sent photos of wrong black dress, packet with bill, intact tags . The pickup man refused to take back the dress saying he was asked to pickup blue dress shown on order and not the wrong black dress received by us. The support team had not provided him images of wrong dress delivered. Since then have repeatedly contacted support team for return and refund. Though myntra admitted and apologised for the wrong product delivered, it had not yet collected the return item and has not given me any refund. Kindly ensure early pickup and refund, otherwise will have to go to consumer court.

I have ordered a procuct from Myntra which reached on 1Sept to me. The product was all old and torn out. So we applied for return. The person who came to recieve the product said it all good. Now they are saying the product didnt pass the quality check. Then why do you ship such cheap products which cannot even pass your own parameteres. Now we need return. Or we will suing Myntra for it.

I tried to contact Myntra website but no response and my return of the wrong product that I received is kept on hold and I’m not able to get any updates or my refund.

I ordered Ahika women green & off white kurta but size issue I Made Return Request 4 times but they Wasn't Picked the product. Also i was duscussed with to myntra customer care on call they told me this time we will surly pick up the return request product and give tracking updates but they didn't.
Please i just want to get my money back and pickup return product.

Order No.[protected]-1369003

Hi team, Initially I have order 15 dresses from myntra I retained 1 and I returned back all the 14 products in two faces.In 1st face I returned 10 products on 25th August 2020 And the 2nd face of products on 28th August, the dispatch of 2nd face of products is reflecting in my application but the dispatch of 1st face of 10 products is not reflecting in my application . I have the details from the pick up boy who took the 10 products, kindly find this and update me as soon as possible.

Reguards Anupama prajapati.

I ordered some clothes on Myntra and paid cash. However the product was not up to the mark and I returned it. The balance was credited to Myntra credit. Due to the lockdown no new orders were being taken hence I did not use the my own money which was deposited in Myntra credit. Now they have expired my own balance (please note that it was not some kind of promotional credit - it was my personal hard cash given to them)

Since 6th august I have been complaining and every time someone from Myntra customer care calls they ask for 24 hours. Now it’s been a month and still no resolution and no refund given. I am now planning to sue them on consumer court and ask for mental harassment compensation as well.

Someone needs to teach them professionalism and customer service.

I received partial order from Myntra, my order had two articles but I received only one, I m asking for help from Myntra for 1 month but they didn't respond to me

While creating myntra account my email id was wrongly typed. Due to this I was not able to place the orders as otp was going to wrong email id. I called the myntra multiple times but they told that email update is not possible, even otp redirection towards register email id is not possible, and even someone asked me to contact google. They told silly reasons, I called multiple times but no use. Even they locked my account. They are saying silly reasons but no action was taken after 10 days . Whenever I call and raise the request/incident telling the issue, they simply saying within 2 days they are going to acknowledge it but not the action. Even i was disabled to write my queries in the app to. I got too much mental stress due to it.

I have placed order of olive green puma shoes, and my product was delivered yesterday, product was of worst quality and totally fake, I want to refund it but status is still showing shipped !! Agents told me that it will be updated within 24 hours, now it's 36 hours And now I m unable to create call request as they have blocked me, while I can easily create request from other numbers but I am unable to create request from registered number . They are not providing me solution

They Delivered Me A Tshirt But I Ordered A Joggers Pant.I Made Return Request They Took The Return Item But They Messaged Me That Return Wasn't Picked.
I Just Want My Money Back.
Order No.[protected]-9284801

Hi,

This is to inform you that I regret buying from myntra today for the first time.

I purchased a Makeuprevolution triple baked blusher from myntra and received completely damaged. As soon as I opened the packaging the powder started falling down and as I opened the lid, there were chunks of powder, the bake was completely broken.

When i went to place a return request I realised it is a no return request, so I called them back, the IVR said due to lack of employees they cannot get back to me. I wrote an email to myntra support, i received no reply, i requested a call back from myntra, no reply.

This is extremely disappointing and I would never shop from myntra ever in my life after this incident.

Hi, my myntra email log in is [protected]@smilecomputers.net

I placed an order from my account, and amount got deducted from my debit card online, but there was no order placed for the watch i selected (Fossil watch @ inr 7271)

Anticipate you to either process the order as it is a gift to the receiver or refund the amount to my card immediately

Please check confirmation mesage below of amount deducted

Your a/c xxxxxx is debited with rs 7271.00 on[protected]:45:22 at pur/myntra designs pvt. Lt/mumbai. Avbl bal is xxxxx. Call [protected] for dispute.