Myntra.com Complaints & Reviews

We have raised the order for nike shoes but shoes which received to use not original and tag is not received of nike product together with that.

We have paid for branded product product is fake or dummy

We are requesting to please refund the money. We are chasing through customer care problem not resolve.

Please take action or otherwise we will move store consumer court.

Number : [protected] / [protected]

Order id[protected]-9397303.
Ordered for nike tshirt from myntra early this month and received incorrect nike tshirt and size. Refund is rejected with invalid reason. Gave proof of order and what i received but there is no redressal of issue. Cheating and unethical bussiness conduct by myntra

They are not providing any status on my recent order, also not delivering it...
Also previous order of feb was not refunded yet..

Please restock the following product

Product name - roadster time travlr men blue regular fit faded denim

Product size - 44

Product code - 2383654

It's highly disappointing that products go out of stock for many months and don't get restocked at all.. Please do the needful of restoring the products..

Thank you

Package i'd [protected]
Return id [protected]
I have ordered dressberry pack of 2 non wired bras on 19 august 2020. I have some fit issues and the quality of the product of the product is also not good. So i placed return request on the next day. But they didn't accept my return. After that i contacted customer care and they accepted my return request. They took more than a week to pick up that return product. I waited more than 2 weeks for refund from the day of return. I got no refund so i contacted customer care again but we didn't get any proper response. After contacting customer care for more than 5 times we got a response saying that my product didn't pass the quality check because the price tag was missing. I clearly remember that i returned the item in perfect condition with proper tags and packaging and we told the same to myntra customer care. And finally after 1 month they are reshipping the order and are not giving any refund. We contacted the customer care again to cancel that reshippment and to refund our money but they are not accepting.
Please look into this issue and try to resolve it as early as possible. I want my refund money.

Product return no - [protected]
Order id[protected] 4754701

I had ordered a kurta (Colou me by melange) on 18th september from myntra and received the product on 23rd september. I opened the package and didn't like the fabric. I didn't even try the kurta once. I requested for return on the same day. I clearly remember not misplacing the tag. The pick up was done next day. After the message was sent to my mobile that pick up was successfully completed i got another message saying my return was put on hold as it failed to pass the quality check. Why my return did not pass the quality gate. I have returned the item in perfect condition with proper tags and packaging without even trying it for once as i did not like the material. When the delivery guy came to pick it up, it was raining and he did not took the plastic bag and i am not sure what has happened after that. If it gets damaged during transit it is certainly not my fault.

Please look into this matter as i am very loyal customer of myntra and buying things at a very frequently and this is the first time such an incident happened. I am already quite aware of the return policy and would never do anything which would result in failing of quality gates. As a loyal customer i am giving you the full assurance that there was no such damages done from my end while returning the product. I want my money back. I want my refund

I request myntra for return product they accepted my request... So that person came and pickup the return and after return picked up they are saying return pickup failed... How can you say that.. Such a fraud thing... I trusted myntra and it's so unfair to loyal customer i will not buy anything and tell my all friends and social media also... I want my all money refund... I don't know your person take home that product or what but i returned your product i want my all money refund

I order flying machine men black & white slim fit checked casual shirt by myntra on 24/08/2020.
Order no.[protected]-8750401
And i returned the product 12/09/2020. And they initiated the refund on 12/09/2020. But unfortunately my vijaya bank account merge into bank of bank baroda. And my vijaya bank got changed. That why refund money not credited on my account.

I requested to them re-initiated my refund my bank of baroda account.
But they are saying money got credited i my account. But money not reflected in my account. And13 days passed yet not credited.
I want simply want to change my bank account number for refund and re-initiate my refund

Hello there,
This is in regards with my order no[protected]-8501401 for bollywood vogue women pink & green made to measure embellished maxi gown size 38/57 on myntra.com website. I placed this order on aug 20th 2020 through my mom's (Nagamani) account & email - [protected]@gmail.com for myself, asking my mom to bring it to us who is travelling this saturday on sep 26th. However, this order was supposed to be delivered on sep 4th, but it was delivered after almost 3 weeks of placing this order i. E sep8th 2020 late evening. However, when we opened the package we were surprised to see that the dress was not the one we ordered. We immediately raised a complaint on myntra website (In[protected]) under contact us and also called to the customer service stating the same that wrong item was delivered and we wanted to schedule return pickup for this. We also told them that, the actual product we ordered is showing as out of stock on website. However, they didnot arrange for return pickup, they told us that the item cannot be returned until complaint is resolved and asked us to wait until then. We kept on calling every single day asking for status update, however they gave us the same answer every single time "wait for 24-48hrs". They asked us to share the barcodes for the item we received, we shared everything they asked for but no update. Meanwhile, on sep 11th we asked to escalate the case to supervisor, we were told that they cannot transfer the call to supervisor, but they will be calling us back within 24hrs.in this process of waiting, we got an email saying that "we regret to inform you that your claim for the return of the product cannot be accommodated as the product was shipped to you in a proper and intact condition after a successful quality check" and they closed the complaint. I am not sure what was the quality check they performed when the item itself is not the one we ordered, they didnot share any quality check report with us. We received a call from komali (Supervisor) on sep 15th i. E after 5 days asking for escalation. We explained the whole situation to her, she said she would re-open the issue and asked us to share the pics to [protected]@myntra.com from our registered email id and wait for resolution until sep22nd 2020. We shared the images of the item we ordered, the item we received as told by her from our registered email id to myntra support email id. We kept on calling every single day and emailing under contact us option in myntra website. However, no update until now. When called again yesterday sep 22nd, 2020 asking to escalate again and requesting supervisor call they are asking us again to wait 24-48hrs. Their customer service completely sucks. They are so dumb, helpless and useless other than asking us to wait. Same thing with supervisors too. The issue has not been resolved since sep8th 2020. One thing we observed was that the actual product we ordered was showing out of stock on myntra.com when the wrong product was delivered to us on sep8th 2020, the wrong product which we received was also from the same brand "bollywood vogue" on myntra and the same supplier "supercom net from surat". We feel that it was like a complete trap from myntra.

Since this issue is not resolved from local branch, i am raising a complaint over here for myntra to take the responsibility for this mishap and pickup the product back within 1-2 days and refund my money of rs 8, 694.00 for the item and additional expense for them not able to deliver the correct product, exceeding the delivery estimate, not resolving the issue and penalizing the customer.

I received an email stating that myntra credit validity is extended for 90 days. But in the account/app it has expired. I have been writing to you guys multiple times from 3 weeks now. No proper response received. The customer service agents send a generic reply and say issue resolved, or say will get back in 24/48 hours and vanish. Can this issue be resolved? Waiting to hear from you. I am not in india at the moment. They insist on calling. Why do they have to call to resolve an issue in beyond me. Anyhow, i have given them alternative number where they can reach me if they even attempt to try to solve the issue. The myntra credit was meant to go on till december, instead it expired in september. The amount should be credited back. First of all why should the return amount go to myntra credit without our permission? Should it not go to our bank accounts? They have done so many mistakes in the past like sending shoes (Both for one leg) and refusing to collect it when we tried to return, i was leaving to go out of stations i had to bin it instead. And now this, no attempt is being made to sort it out. Instead i have been writing and writing mails and via app. Could anyone please sort this? It’s not way to treat customers like this.

The clothing which is displayed on sale in myntra is priced exuberant high and then they give 55% discount on the same.
The same product on other online site and the parent site is much less then the sale price as quoted by myntra.
These online portals are doing such a great fraud and are looting the public of their hard earned money..
There a many such thing on the site.
I am attaching few pics for referral.
Please check the same product has different mrps on different sites.

Hey, i am subhadra, a registered and regular customer of myntra. I added this product in my bag but it the size s went out of stock in an hour and price also increased suddenly. I really want this dress from bottom of my heart. I want this dress as soon as possible.
Please restock s size as soon as possible at reasonable price. (If possible restock it by today or tomorrow).
It will be really kind of you.

Product code[protected]
Size - s
Brand - libas
Product name - libas women maroon and white embroideredmbroidered kurta set

Since july 2039, i’ve been trying to claim the myntra credits of rs 2000/-. The otp is not getting generated neither to my registered mobile phone nor to my registered email account. I’ve raised several queries with the myntra customer care executives but they don’t have the right solution. They are simply buying time and postponing my issue.

My registered mobile phone is 9986*405. However, the screen on the myntra website...

Bad experience with exchange

Keerthana prabhakaran
To me, rajesh
6 minutes agodetails
Greetings,
I have been purchasing from myntra for a long time for all my special occasions. I had no issues or this kind of experience ever before but this one time! I purchased a dress which did not fit me so i opted for an exchange for the next size. I have my original invoice and also the packing slip.. But the guy who came for delivery was so irritating, he was literally smelling the dress and seeing in front of my house. Asking unnecessary queations like whether i use perfume. It was totally humiliating. He said he won't take the dress without the tag and gave back. He behaved as if we were cheating or something. He didnt even give time for checking the tag. As soon as i tried the dress i found it was not fitting me, i folded and kept it in the cupboard with the pack and bill (Really feeling bad that i have to justify all this!) it was totally frustrating, we said we don't want the dress. Money is not the problem. But i didn't expect this kind of behaviour and experience from myntra. Highly disappointed.
Kindly do the needful!

I had ordered for innisfree cream and got some maybelline product. My order was prepaid and non refundable.
When i logged a complain with myntra they took 4 extra days over the provided resolution deadline and delayed my request. Throughout these days there was no update from myntra on the progress and on 23rd without informing me they closed the request. When i again reached out to them they said my claim is rejected. There was not even a single call to me to investigate on this issue.
Their escalation manager (Priyanka) and multiple customer executives did nothing but sending me auto replies.
I charge them of complete negligence, fraud, and harassment.
Complete fraud company!!

I order watch from myntra having order id[protected]-3056203, when i opened packet the watch is missing only empty box is there. It seems packet is opened and repasted and inner box is damaged. Now customer service provider says they can not help in this. I want my money back.

I have self shipped two separate shipments on august 26, 2020 and september 1, 2020 through dtdc courier service bangalore.

1. Order number:[protected]-7839403 sent on september 1st
2. Order number:[protected], 114608164188861801201, 114571102582681369303, and 114217482056738567001 sent on august 26th.

Dtdc courier service tried 3 (Three) times to delivery the above shipments to the myntra warehouse. However, no body from the myntra warehouse are accepting the delivery.

I’ve spoken and raised several complaints to myntra customer care executives on myntra.com. However, they have been postponing to answer resolve my problem.

I’ve purchased more than a lac of myntra products and an icon member.

Instead of making a valuable customer comfortable you are simply giving trouble by not accepting the self shipped products.

Please try to understand that despite pandemic, i’ve self shipped the products and kindly accept the products,

I’ve attached the dtdc tracking sheet for your reference wherein the myntra warehouse people have declined to accept the delivery.

I have still not received the products that i’ve asked to courier from the dtdc warehouse. Once i receive kindly arrange for a pickup from my place.

Thanks,
Seema

Very very bad service
I am order a dress, at first myntra delivered a wrong product, after that when i am replace request, the delivery executive toll me that product code not match you have to complain,. After that i am call customer service and complain about that, at 1st they tell me that within 16th sep your issue resolved, but within 16th it can not again when i am contact it they tell me upto 48hr, after 48hr they ask me to send product image i am send it again they tell 48hr, after 48hr i am again contact them but they tell upto 24hr, after that 24hr allready passed but did not response me anything, whit is this i can’t understand it, very very bad service, i am uplode here the scree shot of that.

Dear sir / madam,

I am writing to you to raise an issue about: grooming accessories i ordered on myntra.com

The issue that i have experienced was: i ordered a philips men grey 13-in -1 hair clipper face and body multigroomer trimmer for rs 3779 and it was delivered to me on 14-sep-2020. The outer box of the product was torn, opened and the seal was broken. It has been opened and used. Also the warranty listed on the product page is of 5 years but on the product delivered it's showing as 2 years.

It occurred on: 14/09/2020

I called and complaint them to take back their product and refund my entire amount. Myntra should also apologize for the inconvenience caused. I also have video recordings with me as an evidence. Please resolve my matter at the earliest.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Respected sir, i have purchased wahl men home corded hair cut clipper on myntra online site on 9 th september 2020. I got the delivery of this machine on 16 september 2020. But when i took the machine for my use i notice that the machine was not working. It might have some technical issue. When we complained about this to myntra.com but they replied that they were not responsible for this product and they also replied that they will not return money in any condition.