Myntra.com Complaints & Reviews

Order no.[protected] 6422403
So i have orderd one dress from myntra but i didnt like as it smells hells as well as i am facing size issue so i called myntra and make a return for it but i just mentioned the size fit issue as i think smelling was not a good reason to return it... After that delivery agent did not came to pickup my return date get over... So i decided to call customer care... They filed a case against agent... So after he came to pickup he totally check product tag smell all... And asking me irrelevant question why do u want to return ut and all... May be because i complaint.. After that it failed quality check stating that product smells bad... I meam what they want... Product should be perfume beforing returning...so ut does not smells bad... That is new cloth... That's why it smells bad
If it smells bad then delivery agent will deny to pickup at that time he came my home to pickup... So suddenly what happen i used to purchase a lot from myntra and i never face such issue so what happen after i complaint regarding delivery agent..i want my refund back

When the delivery boy came, i paid using my card from one account but it failed. Then i paid using google pay of another account. But why it was debited from both accounts.

My name is nikita lal, on 25th sept 2020, i hv ordered 4 women's top and total amount was rs1931, which i have paid through my upi (Phonepay) and utr no. Is[protected] through my account. Bt i haven't received any confirmation regarding product and only thing comes that sorry we r unable to place your orders as money gets credited within 3 days... And now 3days is over... As this is my first time experience with myntra... I m cool with it.. Kindly credit my account asap.

Out of 9 items I ordered only 7 is delivered and they collected the total bill amount. When raised the issue they neglected it and closed the issue.

I brought daniel klein watch from myntra. I never used it and but now when i wanted to use it i see that the product is not working which they sold with warranty period. The return period of 10-15 days have already crossed long time back so myntra is not listening or helping and asking to contact the brand directly. I am not able to find any way to contact them and there is no proper number of brand on internet. It is the company responsibility if they are selling any particular brand product whether it is national or international and customer is not getting proper resolution

Order number 115121008035049920203

I have purchased a bluetooth

Brand name is ptron

On dated 6sep 2020

It is not working properly

I ordered hrx sports shoes from myntra and it had a few stains on it. I requested for an exchange twice and it has been declined by stating that it has been caused due to my mistake. They are worth ₹1169 and i'm not able to exchange them. I either need an exchange of the product or a refund on returning it.
For 15 days they are just saying we have investigated and it has been declined. I'm very disappointed by this service by myntra.

I did not place any order but the amount got deducted from my account. There aren't any order details available. Please refund the amt.

I have ordered jack n jones t shirt from myntra 20 days before it was black color t shirt and i have received a green color t shirt. So for this process it took me 10 days for a refund and my time is wasted because of this as i have to gift this t shirt to my friend. Then after another 6 days this is happened to me. I have ordered a t shirt and have received different t shirt. I am completely annoyed by their staff and managers. Please take an action against them bcoz this incident has happened to me thrice.

I have purchased several products from myntra. I have returned 2 of their products to their agent on 10th se within time period. But they are denying for refund of my product. While I hv provided them contact number by which that agent called me and cctv footer but still they not giving any reply .

We have raised the order for nike shoes but shoes which received to use not original and tag is not received of nike product together with that.

We have paid for branded product product is fake or dummy

We are requesting to please refund the money. We are chasing through customer care problem not resolve.

Please take action or otherwise we will move store consumer court.

Number : [protected] / [protected]

Order id[protected]-9397303.
Ordered for nike tshirt from myntra early this month and received incorrect nike tshirt and size. Refund is rejected with invalid reason. Gave proof of order and what i received but there is no redressal of issue. Cheating and unethical bussiness conduct by myntra

They are not providing any status on my recent order, also not delivering it...
Also previous order of feb was not refunded yet..

Please restock the following product

Product name - roadster time travlr men blue regular fit faded denim

Product size - 44

Product code - 2383654

It's highly disappointing that products go out of stock for many months and don't get restocked at all.. Please do the needful of restoring the products..

Thank you

Package i'd [protected]
Return id [protected]
I have ordered dressberry pack of 2 non wired bras on 19 august 2020. I have some fit issues and the quality of the product of the product is also not good. So i placed return request on the next day. But they didn't accept my return. After that i contacted customer care and they accepted my return request. They took more than a week to pick up that return product. I waited more than 2 weeks for refund from the day of return. I got no refund so i contacted customer care again but we didn't get any proper response. After contacting customer care for more than 5 times we got a response saying that my product didn't pass the quality check because the price tag was missing. I clearly remember that i returned the item in perfect condition with proper tags and packaging and we told the same to myntra customer care. And finally after 1 month they are reshipping the order and are not giving any refund. We contacted the customer care again to cancel that reshippment and to refund our money but they are not accepting.
Please look into this issue and try to resolve it as early as possible. I want my refund money.

Product return no - [protected]
Order id[protected] 4754701

I had ordered a kurta (Colou me by melange) on 18th september from myntra and received the product on 23rd september. I opened the package and didn't like the fabric. I didn't even try the kurta once. I requested for return on the same day. I clearly remember not misplacing the tag. The pick up was done next day. After the message was sent to my mobile that pick up was successfully completed i got another message saying my return was put on hold as it failed to pass the quality check. Why my return did not pass the quality gate. I have returned the item in perfect condition with proper tags and packaging without even trying it for once as i did not like the material. When the delivery guy came to pick it up, it was raining and he did not took the plastic bag and i am not sure what has happened after that. If it gets damaged during transit it is certainly not my fault.

Please look into this matter as i am very loyal customer of myntra and buying things at a very frequently and this is the first time such an incident happened. I am already quite aware of the return policy and would never do anything which would result in failing of quality gates. As a loyal customer i am giving you the full assurance that there was no such damages done from my end while returning the product. I want my money back. I want my refund

I request myntra for return product they accepted my request... So that person came and pickup the return and after return picked up they are saying return pickup failed... How can you say that.. Such a fraud thing... I trusted myntra and it's so unfair to loyal customer i will not buy anything and tell my all friends and social media also... I want my all money refund... I don't know your person take home that product or what but i returned your product i want my all money refund

I order flying machine men black & white slim fit checked casual shirt by myntra on 24/08/2020.
Order no.[protected]-8750401
And i returned the product 12/09/2020. And they initiated the refund on 12/09/2020. But unfortunately my vijaya bank account merge into bank of bank baroda. And my vijaya bank got changed. That why refund money not credited on my account.

I requested to them re-initiated my refund my bank of baroda account.
But they are saying money got credited i my account. But money not reflected in my account. And13 days passed yet not credited.
I want simply want to change my bank account number for refund and re-initiate my refund

Hello there,
This is in regards with my order no[protected]-8501401 for bollywood vogue women pink & green made to measure embellished maxi gown size 38/57 on myntra.com website. I placed this order on aug 20th 2020 through my mom's (Nagamani) account & email - [protected]@gmail.com for myself, asking my mom to bring it to us who is travelling this saturday on sep 26th. However, this order was supposed to be delivered on sep 4th, but it was delivered after almost 3 weeks of placing this order i. E sep8th 2020 late evening. However, when we opened the package we were surprised to see that the dress was not the one we ordered. We immediately raised a complaint on myntra website (In[protected]) under contact us and also called to the customer service stating the same that wrong item was delivered and we wanted to schedule return pickup for this. We also told them that, the actual product we ordered is showing as out of stock on website. However, they didnot arrange for return pickup, they told us that the item cannot be returned until complaint is resolved and asked us to wait until then. We kept on calling every single day asking for status update, however they gave us the same answer every single time "wait for 24-48hrs". They asked us to share the barcodes for the item we received, we shared everything they asked for but no update. Meanwhile, on sep 11th we asked to escalate the case to supervisor, we were told that they cannot transfer the call to supervisor, but they will be calling us back within 24hrs.in this process of waiting, we got an email saying that "we regret to inform you that your claim for the return of the product cannot be accommodated as the product was shipped to you in a proper and intact condition after a successful quality check" and they closed the complaint. I am not sure what was the quality check they performed when the item itself is not the one we ordered, they didnot share any quality check report with us. We received a call from komali (Supervisor) on sep 15th i. E after 5 days asking for escalation. We explained the whole situation to her, she said she would re-open the issue and asked us to share the pics to [protected]@myntra.com from our registered email id and wait for resolution until sep22nd 2020. We shared the images of the item we ordered, the item we received as told by her from our registered email id to myntra support email id. We kept on calling every single day and emailing under contact us option in myntra website. However, no update until now. When called again yesterday sep 22nd, 2020 asking to escalate again and requesting supervisor call they are asking us again to wait 24-48hrs. Their customer service completely sucks. They are so dumb, helpless and useless other than asking us to wait. Same thing with supervisors too. The issue has not been resolved since sep8th 2020. One thing we observed was that the actual product we ordered was showing out of stock on myntra.com when the wrong product was delivered to us on sep8th 2020, the wrong product which we received was also from the same brand "bollywood vogue" on myntra and the same supplier "supercom net from surat". We feel that it was like a complete trap from myntra.

Since this issue is not resolved from local branch, i am raising a complaint over here for myntra to take the responsibility for this mishap and pickup the product back within 1-2 days and refund my money of rs 8, 694.00 for the item and additional expense for them not able to deliver the correct product, exceeding the delivery estimate, not resolving the issue and penalizing the customer.

I received an email stating that myntra credit validity is extended for 90 days. But in the account/app it has expired. I have been writing to you guys multiple times from 3 weeks now. No proper response received. The customer service agents send a generic reply and say issue resolved, or say will get back in 24/48 hours and vanish. Can this issue be resolved? Waiting to hear from you. I am not in india at the moment. They insist on calling. Why do they have to call to resolve an issue in beyond me. Anyhow, i have given them alternative number where they can reach me if they even attempt to try to solve the issue. The myntra credit was meant to go on till december, instead it expired in september. The amount should be credited back. First of all why should the return amount go to myntra credit without our permission? Should it not go to our bank accounts? They have done so many mistakes in the past like sending shoes (Both for one leg) and refusing to collect it when we tried to return, i was leaving to go out of stations i had to bin it instead. And now this, no attempt is being made to sort it out. Instead i have been writing and writing mails and via app. Could anyone please sort this? It’s not way to treat customers like this.