Myntra.com Complaints & Reviews

I recently order few items from myntra. Its tracking details shows shipped status. And after expected delivery date passes then be it shows delayed and then gets automatically cancelled sharing no concrete reason to cancel my order. If they are facing any issue they should properly convey to us or cancel it before making us wait till delivery date. This is very unprofessional service from myntra. If they cannot deliver they should share information before date. Even customer care executives are just registering complaints saying it will be resolved in few days but if resolution means cancelling the order then they should not say we will resolve they should clearly convey what is the issue so that we can be sure that whether we should wait or not.

I ordered a berrylush dress from Myntra. Order ID # 1235776 [protected]
I returned the dress because it didnt fit me well, it was too short for me. When I returned, it was in perfect quality, no stains, unused and with all tags. And the delivery boy said the product was okay. But some hours later Myntra messaged me that the return has been rejected because of quality issues. I dont understand how can there be any quality issues if i didnt even use it??? So I emailed them and the CC manager called me and said once the return is reshipped i should contact them so they will process to return that dress and i will get the refund. But I got that dress reshipped (21/05/2023) and and emailed them right away but there was no response.

[ Returned this dress on 16 may 2023 and the return was rejected some hours later. Got reshipped 21/05/2023 ]

I don't know what to do with that dress. Which i can't even wear. I hope they can process the return as soon as possible.
I want my money back

I cancelled a order on 17th may 2023.I paid for the product through UPI method in the middle of the shipment i cancelled the product for some reason. it has been 4 days of cancellation i didn't get the refund for the products. ORDER ID - #123605574959474423101
It declares that refund is intiated in 2-3 days but no repose has been arrived from the myntra site.
I requested to refund for the products same.
Client Name - Anshika Gupta
mob. - [protected]

My mnytra account has been deactivated since a long period of time without any prior notice. I am not able to purchase things and even login into my myntra account. I want my account to be activated as soon as possible

I made an order about a white colored dress(kurta and trousers with pink borders). The delievery boy came and I opened the package and found out the product packaging was smothered with dust..the pack which contained product was in dust.I immediately told the delievery person and he refused to take it back and said he would never deliever to my place and involved in a heated argument. Then immediately I made a return request and pick up is scheduled on same day. Few minutes later he came back and then intentionally rejected the return while the tags and all things were intact. He literally delievered the order 10 minutes ago and then he was very rude and this person has done it before too. Always whenever myntra has delivered an order via this agent it was always one or other way defected. He throwed away the return parcel in front of our house.
I want to register a complaint again these malpractices of Myntra and agents

I recieved my order from myntra ie order no.[protected]-2953003 ..But the shipping status has not been updated yet due to which I am unable to return the product ..Kindly update the status so that there will not be any kind of inconvenience in returning process

I ordered a Blazer with order number 123413097363031821403 from Myntra but, underwears were delivered. Thanks Myntra for that. However my disappointment started when I learned that now I will have to deal with the pathetic Myntra support and the efforts I will have to waste just to deal with them and man how right I was.

It has been more than 2 weeks without a resolution and myntra so easily telling me a liar that I am the one who received the correct product but making false claim even after sharing proofs.

This just shows how inconsiderate Myntra is and how little you guys think about the customer.

I thought that I can get a proper resolution without much efforts but, now I realized that how clever of a trick it is to see if customer will keep on wasting his time or just give up to Myntra's fraud.

Lucky that I have the CCTV footage. Please find the attachment. Hopefully this will now be enough for Myntra to do the right thing.

Regards,
Vishal

Myself i am Myntra user for a while
But this is the first time facing a problem like this
I have ordered for a tshirt for my dad’s birthday and the product was fully stained and ribbed
And when I requested them for a return they canceled for it
We have full proof o[censored]nboxing the product in recorded camera
I need a new product

Jai Hind,
Myntra has picked up the return product but refusing to credit the refund amount for no reason. I even contacted their customer care and escalated the matter to senior supervisors many a times but no substantial response from their side too. It’s been a mental harassment and financial loss to me caused by Myntra. Hence, I request you to direct Myntra to credit my refund amount at the earliest. Thanks.

I ordered a product (Order ID: XXXXXXXXX-XXXXXXX 7896903 of amount Rs. 2159/-) from Myntra on 10th May, 2023 and it was delivered on 13th May, 2023 (at 12.48 PM), but the item was used and tampered one. I processed for the return on the same day at 2.01 PM.

The return request was accepted and the item was picked on the next day 14th May (at 12.12 PM). Then the return was put-on-hold (by 5.58 PM) with a message that the quality check has been failed and your request is declined (by 6.15 PM). When I talked to the customer care, I was asked to wait till the product is reshipped (till 48 hrs). I want to return the product and a full refund of it because the item was used and tampered.

I was a registered user of online shopping platform Myntra. I was having a myntra credit balance of Rs719 against a return order on 13/05/22, On 12/05/23, suddenly it became Zero. When i contacted the customer care no they said that it was valid for 1 year only . It was not any cashback/coupon amount. It was my cash money which i did not opt to return to my bank account, instead i believed in them and transferred it into my Myntra Crédit Cash account, They have cheated me by taking my hard earned money. Please help me to get my money.
Thanking you
Mukesh Varma

My Myntra account has been suspended without any prior notice. I have unused funds worth approximately Rs. 6000 in my Myntra wallet. When I raised a complaint with Myntra customer care, they were telling that We are unable to take any action, sorry!"

Myntra didn't even sent any prior notice before suspending account. They simply deactivated without even discussing with customer(2nd party).

Regards,
Raja

Dear Team,

I had ordered a "Women Navy Blue & White Floral Printed Pure Cotton Kurta with Salwar" from the Brand Biba.

I was delivered a single different Kurta without a salwar on the first attempt to deliver.
I went ahead and raised a complaint and a request for an exchange which was approved by MYNTRA.

Then the exchange was delivered and this time to my utter shock and surprise, I was delivered a cotton Dupatta. Just a cotton Dupatta from the brand Biba.

The bar Code for the Product delivered to me is[protected]

Their customer care refused to acknowledge my complaint about the wrong product being delivered and to my utter disappointment said that they cannot raise a request for return or exchange.

This is my humble request to you to kindly reopen the case and look into this matter. I have spent Rs.1819 for a product and was delivered a product worth Rs799 and above that, it's a wrong product. Why would Myntra want to fleece its customers like that and cheat? I don't think as a brand it gives it any reputational benefit to cheat on its customers like this.

I am writing this email as an extremely dishearted customer who wants justice for her hard-earned money.

In hope and anticipation a quick return and refund.

I have been using myntra for nearly 7-8 years and have placed multiple orders some of which I returned and reordered as the second time there was a sale going on and I got them on a discount but recently I am unable to access my account moreover any other account I tried opening on my device also got blocked
This is ridiculous

Myntra Product
Order ID# 1235271 [protected]

We received different product than the original ordered product. We ordered one ping party wear maxi at the cost of 1269rs But We received different product which is cost of around 350rs. They did a great job to sent us same color Beachy wear one piece dress. At any cost we need our Original product whichever we ordered. The great Myntra we need our Original product Other wise Please return our Money back.

We applied for return But After a pickup They rejected our request

Kindly help us out

I ordered 15 plus items on 4th May and most of them are scheduled to delivered by 11th and 12th May but not yet delivered. Myntra is not showing future delivery date and current location of the orders as well.

I have called Myntra support twice from London and the person who has ordered also contacted them many time(6-7 times).I ordered shirt from myntra online but cancelled it on 28th April, and then got a message that will get refund back within 3-5 days. After that on 6th May I called them again but they sad wait for 24-48 hrs, again from 6th May onwards multiple times calls has been done to follow up on the refund but nothing happened. Every time they ask me to wait for 24-48 hours. It's been days but nothing has happened. I have requested a refund but they are just beating around the bush.

I ordered a few tshirts from Myntra as a gift for a friend. One, out of the 4 tshirts, was different. I have been trying to return it/ exchange it and get refund for it since the past 10 days. I have shared pictures and the whole case with Myntra, their executives and escalation manager 3 times. They have declined the request to return the wrong product by saying that they have 'reinvestigated' the issue and that they delivered the product...

My reviews got rejected with no reason given for the given orders:
Order ID # 1235419 [protected]
Order ID # 1235410 [protected]
Order ID # 1235410 [protected]
Order ID # 1235409 [protected]
Order ID # 1235409 [protected]
Order ID # 1235408 [protected]
Order ID # 1235407 [protected]

Sir
i want to tell you that we have ordered killer men black solid comfort shoes on your site against which we received wrong (local brand shoes) product, complain for the same was raised by us on your platform, against that we received reply from your side that we have send wright product from our side copy of that is enclosed
sir i want to ask you that is it our fault that wrong product is delivered to us, are we responsible for your delivery chain or we have to check the courier company so that he delivers us right product.
is the reply given on your side is right, tell me that there is no responsibility on your side that right product should be delivered to the customer
as per me your team wants to skip rom the responsibility by replying as they replied
i think that you will take the above matter and take some appropriate action so that customer can confidently rase order on your site without any fear that wrong product will be delivered and they will feel safe to order on your site
it's your company's responsibility