Myntra.com Complaints & Reviews

This happened yesterday, i.e. 5 Jaune 2023. I had left my 2 Myntra return products with the guard downstairs as I had to go to office. The pickup guy took the 2 parcels and another courier that was lying there. He did not check contents, he did not call me, he simply picked up everything he saw and left. He must have later realised he picked up an extra product but he did not call or come to return it.

I called the Myntra customer care to tell them this, requesting them to reach out to their delivery partner or share his number with me. But they simply said they cannot help with this matter.

Please note that a number of people leave parcels downstairs for pickup, or guard takes delivery when someone is not around. The Myntra guy can simply steal anything, and Myntra will not even try to help.

I do not understand why it is difficult to connect with the guy and check once. They simply refused.

This is you inform you Order ID # 1236125 [protected] was delivered to me which was totally defective to the product which I ordered so i requested for an exchange but when the delivery guy captured the photo it was being hold as the product did not match. Which I ordered and what I received, I don't what and how are they managing seller who are sending the wrong product and during replacement they are verifying the product.
company and seller both are not ready to take any sort of liability as to how this defective product was delivered
date of order-16/05/2023
shivam sachan
[protected]

I have ordered some clothes on Myntra couple of days ago, till yesterday it was showing shipped, today, it was arriving today, then suddenly today evening without any reason all of my orders were cancelled. Please resolve this issue ASAP.

I have a complaint . A few days ago I bought a product from Myntra and I did not like it so I applied for Return and now the message is that "Return Approved, Pickup by Tue, 30th May. We are sorry for the delay in picking up the item."
How can I apply for Return again?
You give the same answer to this question every day of the week. I applied Return on approx 15-16 days ago. There was nothing on your part other than a 24 hour wait message. I have to return your product. For that, give me the return option or arrange a pickup. I request that you return your product and refund my cash, otherwise i will take legal action, and I assure you that I have not damaged or used your product. Take it back as soon as possible.

I have been buying things from Myntra for a long time but recently my account was not showing cash on delivery is available Pin code 225001

They are not allowing cash on delivery and says I have exceeded limit. I don’t know what limit they are talking about but I definitely received parcels few months ago and returned it as it was stained. And I had to cancel one order but they cancelled all 3 of my orders. And now they are blaming me for that and not allowing pay on delivery. They can’t just block the user who has been a regular customer for years. Myntra has become so useless and provide illogical reasons for their doings.

My complaint is not resolved yet

As mentioned in above subject my myntra account is suspended I ordered many products from my Myntra account. some products have been delivered, some products are still in transit but myntra suspended my account without intimating due to which i am not able to return the products which are not fit or having lower quality and some products for which return was generated before suspension, no refund is initiated (due to suspension).As these products are high value products and not useful for me due to some reasons . Hence I request you to pls make it possible to return the products so that i can get my money back . I assure you the returnable products are unused and having proper tags too .
I have registered complaint online many time but I get no response from that side. hence, request you to pls look into the matter and do the needful At the earliest.

Iam Bharath, I Have ordered a item in myntra . Ekart Delivery Agent haven't contacted me or haven't delivered the item but he marked as that the item was delivered. So kindly help me through this
Ekart Update: Roadster Women White...+2 more with tracking ID MYNC[protected] from myntra.com, will be delivered today before 9pm (call [protected], PIN 126).

Hi, Myself Tulika, I've raised a complain regarding my two orders on 17th May 2023 but haven't got any resolutions yet. one of the product was the wrong product received by me while other product is missing but showing as delivered. I've raised a complaint long ago but the company is not resolving my issue. I want refund for both of my orders as I'm very much frustated by Myntra.

From the past month onwards Myntra has been cancelling my orders and there has been no specific reason for that. The products are not even sold out but within a couple of days of ordering the orders are cancelled from the company saying " not able to deliver".
Now the problem is how do I use the Myntra credit amount if my orders are cancelled without my knowledge. No matter what I order it will be cancelled after 2-3 days. Even I have an exchange order pending which is still showing as delayed order on my Myntra app. I want Myntra to return my credit amount which will get expired eventually if not used within a year.
The customer care people doesn't give you an explanation nor they can tell where the product is lying in transit.
They will keep on saying sorry everytime I call to ask about the status of my products.

Payment refund not done. [Incident: IN[protected]]

Bank Name: Kotak Mahindra Bank Branch GS ROAD GUWAHATI

Account Number: [protected]
Account Holder Name: Siddhartha Borooah

Transaction Date : 28/04/2023

Amount : Rs 999/-

Party Name: MYNTRA DESIGNS

Reference No: UPI[protected]

On 17th May, I raised return for 2 items from my order:

Item 1:: Order ID # 1235751 [protected] Ginger by Lifestyle Dress - Rs559

Item 2:: Order ID # 1236034 [protected] Dorothy Perkins Dress - Rs2946

Myntra pick up agent 1st came to pick up Item 1 for Rs559. But instead he incorrectly picked Item 2 for Rs2946.

But the refund I received was for Item 1 itself - Rs559. I still have an unpicked Item 1 and pending refund for Rs2946 for Item 2 that was incorrectly picked up from me.

I have been contacting Myntra customer service team since 15days now. Spoken to multiple people including a supervisor named Kajal.

Each time they apologize for this mistake, assure me of action & refund. Each time they open a new complaint ticket and close it post 3 days without any action from their end at all.

I am tired to calling them, repeating myself multiple times to multiple people & explaining their own fault to them.

They must pick up Item No. 1 & issue me a refund of Rs2946 for Item 2 that they already have with them.

On 17th May, I raised return for 2 items from my order:

Item 1:: Order ID # 1235751 [protected] Ginger by Lifestyle Dress - Rs559

Item 2:: Order ID # 1236034 [protected] Dorothy Perkins Dress - Rs2946

Same day, Myntra pick up agent 1st came to pick up Item 1 for Rs559. But instead he incorrectly picked Item 2 for Rs2946.

But the refund I received was for Item 1 itself - Rs559. I still have an unpicked Item 1 and pending refund for Rs2946 for Item 2 that was incorrectly picked up from me.

I have been contacting Myntra customer service team since 15days now. Spoken to multiple people including a supervisor named Kajal.

Each time they apologize for this mistake, assure me of action & refund. Each time they open a new complaint ticket and close it post 3 days without any action from their end at all.

I am tired to calling them, repeating myself multiple times to multiple people & explaining their own fault to them.

They must pick up Item No. 1 & issue me a refund of Rs2946 for Item 2 that they already have with them.

I have returned 3 products and pickup guy picked all those 3 products next day and I have only received refund of 1 product. Other 2 are showing “out for pickup”. That is just pathetic. This happened with me the second time. They taking the product back and never issue refund instead it show “out for pickup “ since 10 days. Please do not ever buy from myntra ever again. I faced this problem even after being myntra icon member. Really disappointed.

I ordered a pair of shoe worth 524 and was supposed to recieve the order on 22nd may 2023.
I recieved a message in morning stating that i will receive my product on that day and suddenly in evening i recieved a text saying my product has been delivered to me. I reached the customer care of Myntra, they asked me to wait for several days and with all my patience i did wait and finally they closed my case saying the product has been delivered, i called them back and they say they have re opened the case, they have been wasting my time and money both and troubling me for their error. I never received any OTP which they promise of before delivering the package neither any call from delivery executive, these two major proof should be enough for them to come to some conclusion but they have been playing around with my money and not giving me any solution

I paid 750 to ecom express. But I cancelled my myntra order. Tracking id of the order is :- [protected]
I want 750rs back as I cancelled the order and the item in already registered as undelivered in myntra.
Transaction id:-[protected]

Vishudh

Women Navy Blue Floral Printed Regular Pure Cotton Kurta with Palazzos

Size: XXI
Dear Customer Care,

I hope this letter finds you well. I am writing to express my deep dissatisfaction with the recent experience I had with Myntra regarding an order that was not delivered despite being marked as delivered in your system. Despite my efforts to seek resolution through your help center, I have received no valid response or resolution to my problem.

On 11 may 2023, I placed an order with Myntra for order name Vishudh

Women Navy Blue Floral Printed Regular Pure Cotton Kurta with Palazzos

Size: XXI with an Order ID # 1235680 [protected]. The total amount paid for the order was INR 949, which I made through prepayment. According to the tracking details provided, the product was marked as delivered on 15 May 2023. However, to my utter dismay, I did not receive the package on the said date or at any subsequent time.

After discovering the discrepancy between the delivery status and the actual non-delivery, I immediately raised a complaint through your help center, outlining the issue and requesting a prompt resolution. However, despite my repeated attempts to communicate with your support team, I have not received any valid response or update regarding the matter. This lack of communication and failure to address my concern has left me extremely dissatisfied with the service provided by Myntra.

I understand that issues can arise during the delivery process, but as a customer, I expect a responsible and timely response from Myntra to resolve the situation. I have diligently followed the necessary procedures, provided all relevant information, and even contacted your help center multiple times, but it seems that my concerns have been neglected.

I kindly request that you take immediate action to investigate this matter thoroughly and provide a satisfactory resolution. I would like a refund of the full amount paid for the order since the product was not delivered as promised. Additionally, I expect a response from your customer support team within 2 days to acknowledge my complaint and provide an update on the actions being taken to address the issue.

If my concerns are not adequately addressed and resolved in a timely manner, I regret to inform you that I will be left with no choice but to explore other options available to me, such as filing a complaint with consumer rights organizations or seeking legal assistance to protect my rights as a consumer.

I trust that Myntra values its customers and their satisfaction, and I hope that you will take the necessary steps to rectify this situation promptly. I look forward to a swift and positive resolution to this matter.

Thank you for your attention to this complaint. I anticipate your prompt response.

Yours sincerely,
fintan

Myntra provided me only one product and refused to provide me delivery confirmation and not listing to my complaint.

They do not have any delivery confirmation also but they are claiming that they have delivered the product.

Myntra is such a big company but by cheating middle class people and totally unexpectable.

they refused to take my report. Please help me to resolve this issue.

I have ordered two jeans and Myntra delivered me only one one jeans to me. Myntra is not provding me refund for the same. IN[protected]