Myntra.com Complaints & Reviews

I never thought of getting such an experience with india's well established business website-“myntra”.
From now on and going forward i boycott any shopping from myntra and would request my friends and family to do so as well. Please read below for the detailed experience.
I ordered a wallet on date 07-june-2020 and the packet was delivered in about 4-5 days. The process was going normal as always until the packet was opened.
The packet was delivered with a sealed plastic bag with the company's logo on it. We all normally open the packet with the excitement of checking the product and feel happy about it. But, in this case the packet was delivered with an empty box with no product inside (I have attached the photo of the empty box). Till this time also i was expecting the company to acknowledge my comments and initiate an exchange or a new delivery on behalf of the payment made to the company in advance (Because of pandemic situation).
First of all, it is very difficult reach the company as the customer care centres are opened with very limited staff. Somehow i managed to have a ticket opened explaining the scenario. The ticket was resolved with the comments “ please note that post thorough investigation and review of your claim, we had found that the product was shipped and delivered from our end”. When asked to share the investigation details, rather than giving a justifiable answer, question was asked if i made a unpacking video of the product or not.
I am sure no one make a unboxing video when you expect the company to deliver the product which customer pays for.
The ticket in[protected] is still open and i am not convinced with the justification given. Can company share the video of the product while packaging??
If not, then i am looking forward to a refund or delivery of the product.
The concern will not be resolved unless the customer gets either of the above.

. I m trying to logging in my account and unable to log in. Now it's locked and i have called customer care they also don't helped me, i have money in my myntra credit, please help me i really want my money. I can't afford this loss.
Myntra is looting there customer like this. Please take some action against this
Hope for quick resolution 🙁
My account email id is : [protected]@icloud.com

I have the worst experience with myntra…
I have the worst experience with myntra
I have ordered luke & lilly boys pack of 4 printed t-shirts & solid shorts
My order no.[protected]-9165401

I received my this order on 2nd june 2020
But as i opened my parcel i shocked to see there were only 2 shorts out of 4 t-shirts and 4 shorts.
I immediately complaint on your customer care and told about everything.
That time they said they will sort it out in 24 hrs but now they are saying they can't do anything
I am deeply hurt and i asked for many times for call back but nobody listened to me
Pls help me i want my money back or my whole product
Shweta singh

Order ID[protected]-0423201
Dear Myntra Team,
It is really shocking that I have placed exchange request for wrong men Black jeans for a different size and I have received a totally different and irrelevant product .

I had raised a complaint in your customer care and I was assured that this issue will be resolved by 17th June 2020.

Instead of that i have received a mail on 15th June 2020 that my claim has been declined(pls refer trailing mail) .
Since I was not able to check my mail immediately I am replying to it now.

Instead of acknowledging the mistake your team has declined it totally saying that a lot of quality checks happen before dispatch.

If this is the case you need to look into your quality dept immediately and make amends to your customer interface.

This is a pathetic customer experience as I have been a regular customer here .

please confirm action at your end to resolve the issue.

I have purchased some of the clothes from myntra order no. Is[protected]-7740403 mabish by sonal jain, order no.[protected]-2010103 vishudh peach coloured kurti, order no.[protected]-5433701 athena purple maxi dress.. I have not received refund of these items from last 20 days and they refused to generate refunds.. I want my money back.. It’s unacceptable and shameful by myntra portal.. The amount is 1549rs, 1747rs and 635rs of these 3 items..

My account is locked since last year. I have credit in my account. I cannot reach the customer care through their mobile or mail because they say they are closed due to lockdown and low staff due to covid19.

Even the complaint is not getting registered in their site.

I had ordered filed for the return of the product on 03/06/2020
They delayed the pickup and after my repeated requests, picked the same on 16/06/2020.
On 17/06/2020, they declared that the refund was put on hold because it did not pass a certain quality check and did not give any details whatsoever.
The next day, i.e., on 18/06/2020 they informed me that they cancelled my refund.
I would like to inform you that I had abided by all the rules and guidelines of their return policy and sent the product in its original condition, with all the tagging and packaging intact.
Since was the product's size chart on the website was incorrect, the product I received was too small to put on.

The delivery guy called me in the morning and said he is standing in front of the door. I asked him to stay and i called my mom to receive the pacel (As i live in a different address and i ordered something for my mom to her address). The same delivery guy has delivered some items to the same address in the past as well and knows the address and house properly, still he calls me and said that he doesn't know the house and is standing at the given location. When my mom asked him who's name is on the parcel, he replied rudely that - jiska naam hai uska call aa jayega aap parcel lo aur khatam karo. My mom found it suspicious and tried calling me, meanwhile i was calling her too so we couldn't connect. A few mins later it was resolved and my mom went to take the parcel but the guy wasn't there. I called the guy and he said he is still there only, then he very rudely said that he won't deliver any parcel here and it's not his duty to tell who's name is on it (Which actually is his duty to provide proper information about the parcel)
He then talked some rude words to my mom and left.

To begin with, i had received a random otp for myntra on my cell phone on may 30th, without having done any transaction. I checked myntra immediately to see if there was any unexplained activity. Since there wasnt. I ignored that message. Towards 1st/2nd of june i noticed that my myntra account had got locked. On june 4th i tried recovering my account by answering to the security questions and i tried reaching the customer care to explain...

I recently ordered dressberry rosegold watch from myntra. The product i received was damaged and therefore i requested for return, they reshipped the product to me saying the product is damaged. The whole process qas for the same reason.
Wgen i contacted the customer care they declined my request again saying it was shipped in perfect condition.
What kind of a betray is this to customer who frequently orders from their portal.
I want my refund back. Not at all acceptable.

Dear Team,
Good day.

MYNTRA HAS DELIVERED WRONG SIZE PRODUCT AND COMPLAINT HAS BEEN RAISED THE SAME DAY. CUSTOMER CARE NUMBER IS NOT FUNCTIONAL. IT'S A CLEAR CASE OF HARASSMENT AND FOOLING THE CUSTOMER FOR LAST 10 DAYS AND DELIBERATELY ASKING ME WITH ALL DETAILS AND SNAP SHOTS AGAIN AND AGAIN. EVEN THOUGH I HAVE REPEATEDLY SHARED ALL DETAILS AND SNAP SHOTS OF THE ORIGINAL INTACT PRODUCT WITH PRICE TAGS/STICKERS/BAR CODE, CUSTOMER CARE IS TELLING NOW THAT THE PRODUCT IS NON-RETURNABLE. HOW DARE YOU? YOU HAVE DELIVERED WRONG PRODUCT AND IT'S YOUR RESPONSIBILITY TO EXCHANGE OR PROVIDE REFUND.

It’s regarding the complain no – IN[protected], order no – 114307958062506427603(Allen Solly Junior Kids 4 Pcs 3 Ply Fabric Mask)
ordered placed on 3/6/20, received on 7/6/20 and complain raised on 7/6/20.
Please note, this is the fourth time I am writing with complete details and clear image of the product with all price tag/ stickers and Bar code intact.
Ordered Product – Allen Solly Junior
Product Type – Kids 4 Pcs 3 Ply Fabric Mask
Size – 2-6 years
Received wrong size product – Allen Solly
Size – 11-16 Years
Net Quantity – 4
Bar code –[protected]
Please note, Price tags/Stickers are intact as it is.
The received wrong product is unused and in unwashed condition with all tags and brand packaging.

Please look into this issue and arrange for exchange ASAP.

Thanks and Regards,
Partha Pratim Majumder

I have received different color of socks i ordered and one of them is torn and also seems not original one.

Hello
I purchased 5 item simultaneously from mantra on 2nd Feb order no :113252243404535172803.. i returned 3 of them ..From which I got a refund of two item ..But I didn't receive the refund of fossil watch amount is RS . 5697/_I raised a complaint so many time they providing me another item reference no and amount and said that your issue is resolved..I contacted bank too they said they didn't receive any such amount ..
Kindly do needful

I placed an order on myntra app using my myntra credits but the order got automatically cancelled. Though my amount debited from bank was refunded but part payment that was done using myntra credit was not refunded i have raised several complains but was not provided with proper solution.
I was asked to contact the source from where i got the gift cards that were converted to myntra credits and they are saying that it is in your part and they can't help.

I have returned us polo tshirt and it's been more than a week it shows refund has been processed but i have not received money in my myntra credit. Tried contacting customer care and only response it receive is we will get back to you within 24 hours and ticket is closed and am still here without any response. I am very disappointed.

I had canelled my order on june 9 2020 due to delay of delivery. I had paid through my debit card the amount is not yet refunded to my account. Kindly refund the amount.

I ordered a wallet and received packet on 13june. When received a packet it was perfectly intact but the box was empty from inside. Can you imagine how people are working inside the company and myntra is not taking care of it.

I complained about it and they told me they will investigate. And as a result they told me that everything was fine from their aide and claim has been denied.

They are not even considering long term relationship with customer.

Please, i want money back or product back

I ordered a t shirts from Myntra on 11 June .And I have Already paid for this t shirt But I couldn't Received this t shirt But in online tracking system it shows that it Delivered on 13 June
My order number is 114375517950477412003 And ecom tracking ID is [protected]

Sir its sundaram and one day i was ordering a product i filled opt for payment also so its shows error may be because of internet problem i did not even get money deduction message again i placed same order. But today when i see my bank’s statement my money get deducted 2 times. I need my refund sir

This siva kumar. I had made a recent purchase on myntra on 13 june 2020. Payment was done successfully and the amount got deducted from my account. But the order is showing as cancelled. Please help what went wrong. I had contacted support i didnot get proper response.

Pfa order details