Myntra.com Complaints & Reviews

Hi,

[incident: in[protected]] — high priority.
I am a very old customer in myntra, i was never into this type of situation..
My account details are: ([protected]/[protected]@gmail.com).
I have received a product (Order id:- 113609464754020111301) in my office address., date is 19/03/2020
The product is looking dull as comparing to the pic shown in app, i raised a return request on the same day, it got picked up buy 20/03/2020 from my home address.
After that it was not passed for quality check because of missing tags, the courier person himself checked and said product was fine to me.
After that how can he mislead the return process.. I got a sms on 20/04/2020 that the return request got declined (Return no:[protected]).
I tried to contact customer support via mobile/email everytime they are saying we are getting confirmation from logistic team, it is being delayed for covid-19.
Now today is 31st may, 2020 again another system generated return request got created and another courier person is asking for return where i had already returned the product from my home address.
Again, they are saying we are then rejecting the return request.
Now please help me today my account got locked for whatsoever reason might be for calling cc everyday for asking my refund.
Is it my fault for all nonsense things or your management? If you can't handle one case how all people can trust your website?

Please do these following items:
1) take a confimation from logistic team that product has been already picked up as i did on 20th march and update all details on your database.

2) unlock my account.

3) iniate my refunfd asap. Don't make hold it for more days and please stop saying stories.

4) try to put one case worker on one item and escalate my issue to case manger authority to resolve it asap.

I have ordered few things from myntra. And next i wake up and i saw all of my ordered item has automatically cancelled they didn't give me any reason for this. And also ihas been automatically logged out from my account. And if am trying to log in again it's showing account locked. I tried to contact with them. But i couldn't. They are not available in mail in call no where.. It's very much disappointing me. I am a regular customer of myntra i didn't expect this to happen i want a solution for my problem asap.. Pls

I should have got cashback from myntra, requested and called many times, messages also done many but of no benefit, but instead of giving my benefit they have locked my account. They are not giving my cashback.

Hi

Even after sending you so many emails the issue still exists i have not yet received refund of below order neither you have arranged return pickup for it.

Please find the below-mentioned details:

Please confirm whether the product is unused/unwashed
With all price tags intact
Return reason: size too big
Order number :[protected]-1868101
Product name : red tape men tan brown solid leather formal loafers.
Refund mode (Myntra credits/saved bank
Account/source account/new bank account) : source account
Pick up address : flat no. 408, abhinav sky appartment, dal dal seoni, dubey colony, mowa. Raipur cg 492007
Mob. [protected]

Order no.[protected]-2087901
Today i suddenly checked myntra has locked my account without informing me. I have placed a prepaid order. I don’t know the status of the product and also i have credit balance and redeeming points in my myntra account. This is not acceptable. I called their call centre but they aren’t responding and wrote a mail and they replied back that they are not replying on emails right now. I have shared the screenshots.

I have added a gift voucher worth rs. 500/- and cash rs. 785/- to place an order. While trying to pay by using myntra credit it is asking for otp sent on my email id to complete the transaction, but i am not getting any otp neither in my email nor in my mobile. I have been facing this issue since march 2020 and have raised several complaints (The latest complaint id - in[protected]) and also applied all the process as suggested by the customer support team, but all complaints have been closed by the customer support team without fixing my issue. Now the prices of the items have increased and i have to pay more to buy them after *hrs, for which they said my gift card is wasted and that they cannot do anything. I either need those * products with that myntra credit or i need a full refund of the amount so that i can pay it to slice pay. I wish that my consumer complaint will get resolved soon.

I chose myntra as a friend advised me to do so because they provide genuine quality goods and their service is also great when it comes to shipping but i really got disappointed by this online shopping platform. I recently ordered a roadster shirt on 27 may 2020 for someone else for gifting purpose and so i entered their phone number for all the updates and paid them (Myntra) using upi from my bank account. Later i cancelled it because of some issues. The sms having the some link (Maybe to initiate the refunding process) was sent to the mobile number i entered for the updates (My friend's) but the link wasnt opening up. It wasn't snowing any webpage rather it was just saying"something went wrong". Because of this i posted a complain on the app as well messaged them on their facebook page and also called them. From everywhere i got the answer that my refund is initiated from their end i would have received it immediately as i paid by upi however because i didn't receive it i was told to wait for 1 day as my bank account will soon get it to me and it is my bank's fault not theirs. Because i was told to wait, i did and now it's 31 may 2020 i haven't recieved my refund till now. I was going logging in to my myntra account for checking the updates for this refund but what i got was shocking. It said that my account is locked. Please help me get my refund as soon as possible. I am here attaching some screenshots out of which
#1 is about my cancelled order. This was taken on 27 may when i was able to access my account which is locked now.
#2 is about link that was sent to the phone number i gave for updates which did not open up and showed "something went wrong"
#3 #4 and #5 are about the complain i made through facebook page
#6 is about "account lock" which happened today.

Although myntra has told me to wait for 7 to 10 days in case of any delay and i am ready to wait but what made me disgusted was this account lock which made me unable to access my account.

Kindly look into this matter.
Thank you!

Dear concerned,

I've ordered one amazon series jojoba shampoo worth rs. 1197.00 and i got the status delivered on 23rd of may. But i didn't get the delivery yet. I've complaining about it since 24th of may. And they're still telling me that product is delivered whereas i didnt get my product. Enclosing herewith the screenshots of their reply.
I request you to please look into the matter and please resolve it as soon as possible.

My myntra account is hacked today morning, i saw someone (I have received an order confirmation email) had ordered from my account using all the credit i had. Called up myntra and cc rep was not able to sense the urgency. This is not acceptable. Also the hacker had changed my mobile number on the account without otp (Hopeless myntra security) and also i was not able to reset my password using email. Therefore this complaint. Please take immediate action

My myntra account registered on mail id: [protected]@gmail.com having rs. 1000 myntra credits has been hacked by someone and
Rs. 899 was used from my myntra credits for order id 114264822833121984203.
Also my registered mobile number has been changed without my knowledge. When i contacted given customer care number - message received - due to covid crisis we cannot take your call. Email us from app or web page. I have already sent mail to [protected]@myntra.com. And they replied-we are currently not accepting emails sent directly to [protected]@myntra.com
You can contact myntra customer support through the contact us section on the mobile app or by logging on to www.myntra.com/contactus on desktop, for your queries.
But, i cannot reach to contact us section or because my account's mobile number and mail id has been changed by someone else without my knowledge so, i am not able to login my myntra account and raise issue regarding this from my myntra account contact us section. So, i request you to kindly solve this issue and give access of my account to me and refund my myntra credits rs.899.

I have returned one item from myntra.com which payment was made via flipkart pay later option as on march. Pay later bill has been paid by me in april but due to lockdown my product return request was processed on may and on 15 may my product has been picked up from myntra.com but till today 30.05.2020 i haven't received my amount back neither in my pay later account nor in my bank account
So i have lodge many complaint to myntra.com but they didn't respond properly about where is my money
Kindly provide my refund.

Thank you
Tishir kumar jaiswal

[protected]
Tishir. [protected]@gmail.com

I received a message at 02:42 am on may 30, 2020 that mobile number linked to my myntra account has been changed! Without taking any verification from me!! The number was changed to "[protected]". This number belongs to the hacker fraudster.

My myntra account had credits of more than rs.17000!!

Now i am unable to log into my account using my phone or email.!

It says the account does not exist!!

How can myntra let this kind of a breach happen!!

Please help! Someone just hacked and stole all my money!

I had credits of rs. 10000 which were used by hacker to purchase goods. He changed the registered email id and phone number, thus i can't login to my account.
Please help as soon as possible

I brought one roadster t-shirts and i created return request for that. The parcel is picked up from my side and app is showing me refund is processed but i haven't received it yet... I had a couple of calls to customer care... They were just saying the refund is processed... But now it's been a week while still my refund is not received... I also write this query many times to customer care.. But as usual m getting reply of this will take 3 to 5 days... I need a solution for this.
If you have processed that... Then why it's not reflected yet.

On 17th may i have placed an order for 3 h&m shirts on myntra first the delivery was suppose to happen on 25th then it got delayed by 29th may, 2020 still i have not received my order. This is no customer support where we can find about our order.

I want to know when my order will reach it has been more than 10 days!

Hi
I received sms on 29 may 2020 afternoon - the mobile number on your myntra account has been changed. If it is not you contact customer care.
When i contacted given customer care number - message received - due to covid crisis we cannot take your call. Email us from app or web page.
My account has 3000 worth gift cards and insider points too. Seems like that person has done some shopping too

I have already sent email via contact us field but there was no appropriate section to raise such issues. This is an emergency situation, at least they should keep their customer care working in such situations.

Please help me with this issue
Thanks
Nidhi

I tried ordering some items in myntra by paying through zest money but it showed process failed in myntra site but in zestmoney my loan of rs. 4792/- got active and when i called zestmoney they said they have disbursed the money to myntra and it’s success from there side and they asked me to call myntra then i called myntra since 15 may they listen to my problem and always they update the problem as complain and give assurance that in 48 hours it will be resolved but nobody calls me or email me regarding this and after one day i can see in my helpcenter menu my raised issue shows as “resolved” then since 15 may i contacted them so many timed they always say that ‘mam we didn’t receive the money we have updated and you must have got the email’ and i always tell them that i didn’t receive any email but they just say the same thing, i asked them that i want to talk to senior authority then she said she will arrange a call from supervisor today is 29 may till now i didn’t get any call.in zestmoney my emi will start from 15 june. This is very serious issue and they are not resolving as their intention is not to return the money or what??

I have purchased few products on February and some products are return back on march but till the date not received refund.so please refund on urgent basis attached here with return product details

Wrongly entered in my bank account number...
please change my account number
kindly help me pls

In tracking status it was showing that pickup rescheduled my tracking no. Is [protected] in myntra site it was showing that shipped to delivery center but in ecom express sire it was showing pickup reschedule is this your fault or myntra site fault.in how many days i get it the ordered pack