Myntra.com Complaints & Reviews

Hello, my name is meenu my order id is[protected]-6988401. I had placed a return request on roadster bag but they rejected it saying it had no price tag. Its a false call as the bag had everything i did not even use it. I had placed the same bag order few weeks ago and they shipped me wrong product. Its a fraud site stop buying stuffs from here. Disappointed!!!

Order no:[protected]-5674601
Hi I have ordered a blue blazer from Myntra which I received on 28th of Feb 2020 and because of size issue I have placed a return request on 28th of Feb 2020 at night hours . On 2nd March 2020 a pick up person of Myntra had collected the blazer from me. Immediately after the pickup guy left with the returned product I was trying to check my app when will I be refunded for the same and while checking it I have seen that while putting a return request I have selected my 4-5years old salary account number which was not been closed . Immediately without wasting time I called Myntra customer service and have spoken to MANSI named lady . I have escalated the matter to her she had promised me and have given 100% assurance that the money won't be initiated to my old salary account no and however will be transferred to my new account number . I asked her is the refund initiated she had said that because the pick up person had collected the product on that day itself so there would be some quality check after that it would take around 3-4days to initiate the refund process and she will be updating my account no and will certainly be initiated to my new account no. Right during the call she have shared an email where she asked me to fill all details of my new account no and immediately I have sent her reply on the same email with all updating account name and number. I have Attached a screenshot of her email. Also I have shared a screenshot of my revert email.

On the very next day that is on 3rd March 2020 i have called Myntra again at the morning hour so that to reconfirm that my new account no has been updated. But the reply i got from that person was really disappointing. He said that my refund had been initiated to my old account no not the new one. when I asked the reason he said it's been automated process and thus been refunded to my old account no.
Now again while narrating the whole story of mine. again the representative has given me confirmation that the refund will be initiated to my new account no and not to worry about that. and he gave me assurance that someone from their team will be calling me back. I received a call from PIYUSH from escalation team he literally started saying me that it's an automatic process of their app and they have selected the old account no. And will not be able to help me . Now while narrating the story again he said his team as in the lady Mansi had given me wrong information so they wont be able to help me.
Now If that lady would have told me in the first call that selecting the account no is an automatic process then I would have asked them to credit in my myntra credit so that I can use it afterwards but No she had fooled me saying " dont worry maam I assure you to transfer the refund in your new account no, please share your new account details on the email which I have shared with you" . And afterwards everyone started saying me it's the wrong information given by our team we apologise .
They are trying giving me reference no of SBI ACCOUNT that was my salary account which might have now converted to savings account because of non closure any which ways I am not going to get that money. Additionally I have to run to banks to ask them . Simple things could be done if she wouldn't have given me the wrong information and fooled me and making my job cumbersome.
Piyush, Mansi, Sagar sukhla being in a so called escalation team doesn't have manners to talk to a angry customer. They were asking me to shut up and let them speak. Is this the service a regular customer get ?
I want my Rs 852/_
Myntra had fooled me
Myntra had given me wrong information
Myntra escalation team had asked me to shut up and let them speak
Disgusting experience with Myntra
Mansi the lady who provided wrong information on day 1
Disgusting disgusting

I have placed an order for my laptop bag around 1.5 month ago (January). I placed a return request for the bag but since then i just keep on receiving different dates for the pickup bur no response from myntra.

There customer support just mentions in email pls be patient we will get back to you in 24 hours, 1 day etc nobody ever comes up.

I want my item to be pickup and money should be refunded.

Myntra account is locked without any prior information. Previously as well there are similar cases of several of my accounts getting locked for no specific reason. The customer care service is as pathetic as it can possibly be. Every time i call them, they lodge a new complain and promise to solve it in 2 business days, but it never gets solved.
I created a new account for solving the issue, it worked for a 1-2 weeks and now this account is locked as well. Worst app management! Useless staffs in customer care support!

Dear customer care,

I ordered a mango navy blue regular fit solid cropped formal trouser
Order no.[protected]-1400903
Name : jolene dsouza
Registered mobile no. +91 [protected]

I was shipped a wrong fake product of zara track pant with a mango tag on it.

1) product images / brand tags – attached
2) bar-code number[protected]

This is a clear case of fraud.

I placed the order on 17th feb 2020 and immediately on 18th feb 2020 the product was shipped. This itself is so suspicious.

When i called myntra they said as per their system they have shipped the right product and they refused to give me my refund.

There is some fraud happening at myntra which they are hiding.

This is my hard earned money and i have been openly robbed by myntra. I have paid a huge amount for this product.

Please please help.

I request for a refund.

Regards,
Jolene dsouza
[protected]

Purchased a product before 20 days delivery date was 18th feb 2020, but product not received.

Called and raised complaint with customer care, received a msg that delivery will be on 3rd march 2020.

Today on 3rd march not received my product,

Called to customer care, and talked with senior supervisor "anchal" so called name given by myntra.

That lady was fooling me giving nonsense reply like.

1) your parcel is still packed (Since 20 days parcel just packed)

2) i don't know when ur parcel will go for shipping (I can not commit she told me)

3) your money will return your amount (She clearly said this sentence she said here no option right now to cancel order)

4) i can not commit the time or date of product delivery it can be take time for 10 days, or month or year or so many years, (She don't have any answer about my queries)

I m shocked she told that me she is senior employee of myntra, and she has no idea about about her company process.

I was on call for 1 hr and she only said one statement... I can not commit when your product will be deliver or will not deliver.

I must say pls think before order any product by myntra, company is totally fraud, they are just making money they have posted fake pics of big brands on their sites,

But they don't have product in stock, no assurity about product delivery. Your money will be stuck and will not be refund. So be care full

Myntra fraud company..

Hi team,

I have returned a product and got myntra credit of 2999 in my account but when i am try to place an order using the same its not allowing me to place the order as they are sending an otp to my registered email id and i need to input the same but i have not received any otp.

I have been following up with them and but no solution provided.

I bought a pair of sandals(Corsica - Women Silver toned Solid sandals) on 22nd January 2020.
When i raised the return request for the same within the return period, firstly my return request was rejected for no reason. Then i tried to call customer care multiple times and bring the concern into notice. After raising complaints multiple times, i was told that the product will be picked up and inspected and then the status of return will be shared.
On Feb 26 2020, sandals were picked up and then on Feb 27 2020 i was informed that the return request has been rejected as according to them product seems to be used and on 28th Feb 2020 product was shipped back to me.
The issue here is despite the product not being used, i am being forced to keep the product and i am not getting the return of my own money.

Hi
I have not received my refund after picked up was done. I too received refund initiations mail. Kindly take necessary action against myntra &refund my rs. 913. For proof i am attaching photo. I received mail from myntra on but still not get refund. My order no is[protected]-1984701. I tried calling their customers care but call would not connect.

Dear sir/madam
[protected]Reference no) but my payment not approved this reference no, i purchased mark harbor sandile
Sole problem, i return but my payment not get
Atlest 15 times i call myntra company
And also update my bank passbook there is no[protected]
I was trying to refund my money 2 months but my refund not proceed yet,
Please my refund return quicky

I have ordered few shirts & jeans but it didn't fit properly so i have placed return request. Return pickup has been done but still i got the msg [ hi, we were unable to pick up your item] and 2nd msg [ hi, your return request for... Items which was put on-hold has been declined as it did not pass our quality check process. Click here (http://mntr.se/yfbx638668p) to know more about our quality check process.

It is very irresponsible behaviour please kindly check into this matter

I made a purchase from myntra.com on 22 feb 2020 and tge prodyct was not satisfactory so according to there terms and conditions i have placed the return on 24 feb 2020, now myntra has initiated the return but they haven't reach me for taking back the product and there delivery man who suppose to take back has mentioned the false comment that the product fail to qualify quality statndards, and they are not taking there product back, and it is not cheap also it costs 1050 around, and there are just looping me into false assurences and not taking the product back, i want my return ortherwise i will deal it legally, attaching pics for refrences

I am disheartened by how the customer care team took 'care' of the situation at hand today. With two calls lasting 23 mins and 42 mins each in january and regular follow ups for the last 2 months, i am appalled by the issue resolution provided. Being a myntra loyalist for years and years with orders flowing in my house every week, today is a day when myntra is just disappointed me immensely.

To give a context of the situation, the problematic order no.[protected]-5668701, placed on the 2nd of jan had issues with the following items which i waned to return:
A. Texco top black - 2 units - the fit was pathetic
B. I like me nightsuit - m size - the bottom of the set was missing (Plus the stripes design looked really bad, so i didn't want to keep it either way (Returned the size l as well that i had ordered for my mother)

For point a - the texco tops had no mrp tag from the supplier (Just a brand tag hanging). Neither did myntra's packaging had its usual barcode pasted sticker on the polythene stating the size and mrp of the product, yet i was made to undergo massive return related issues for no fault of mine - the pick up executive refused to take the order, customer care said we will look into it - no resolution yet.

Coming to the i like me nightsuit - which has irritated me the most - the customer care executive gave no insight whatsoever yesterday and said we will update you over email - no email received thus far on the matter. Today when i made another attempt in returning the same the champion mentions that the return request for missing items need to be place within 48 hours as per the process.
Now the reason why process word is capitalized, i want to state below:

1. As per process, i should not have received two articles (Texco tops) with no mrp printed on them
2. As per process, the pick up executive should have uploaded the correct reason for keeping my return of the nightsuit on hold - despite telling him that the bottom is missing, he uploaded the reason as mrp tag missing
3. As per process, the customer care executive whom i spoke to yesterday should have given me the logic of 48hrs missing item return request, yet he conveniently said we will look into it and update you
4. As per process, if i am expected to be available at home (While i am a working professional who has to travel lot for work), the customer care senior madam ms. Ranjeet says that since we delivered the order at 347pm on 7th, we will entertain return requests by 9th 347 pm only. My point here is if i returned from travel a day late at night (9th night) - i checked my orders and placed a return request post midnight - no one bothered to use their intelligence and see the time of request - 12:57 am, 10 january.
So do you mean to say that i should have expected that the order will be faulty?
Or that if the date changed, i will have to live with the half pathetic looking night suit i received?
Or if the mrp tags are missing, that is ok but if i am unable to file a return request within your specified time due to unavoidable reasons, you guys will get processes in between?
Or if your customer care executives are in-equipped with logic, that is alright?
Or if your pick up executive uploads wrong reasons for return on hold, that is also acceptable?

Today, i write this mail to express my displeasure at how myntra has let me down, how in the name of processes we are also promoting dual standards, how a loyalist is dejected, how ineffective the customer 'care' is.

Please let me know what i should take-away from this entire incident.

Order no.:[protected]-0888901
Return number: [protected]
I have opted for return and myntra executive picked up return and item was checked that time and i got message that return successful but after 3-4 hours i got mail that return is kept on hold as quality check failed whereas executive during pickup has already checked it. Must me the pickup executive has done something post picking up my product as he checked it during pickup and pickup was successful. I am a loyal customer to myntra but this time i am very upset please refund my money immediately

Ordered an item on 28 dec 2018 (Order number[protected]-3985303) later returned but didnt receive refund. Myntra claimed that they process it on 22 jan 2020. And provided reference number[protected]. When i raised chargeback dispute to bank they claimed myntra didnt process it. They claimed it might be fake reference number. If myntra has processed it then they can raise chargeback dispute with bank. As i have already raised this dispute so now myntra should process it again or should raise chargeback dispute. Mini statement of account number is also provided as a proof that i havent received any amount.

Shame on you myntra
You are fleecing innocent people.

I ordered puma shoes order no.[protected]-3985303 on 28 dec 2018

Later i returned this item and refund was initiated by myntra on 22 jan 2020. But i havent received refund till date. I raised chargeback dispute to bank with reference number[protected] which was provided by your team. However, my bank claimed that myntra did not processed any refund. So i request you to process it again. I am sending you mini statement of my account as well so that you could know it.

I have order a libas kurta and got it on 25th of feb 2020.
I have not noticed it that much while received.
But today i saw many defects in the product.
And because i have collected the myntra insider points gained by this product,
I am not able to return or refund this product as customer care person told me.
But my question is that how could myntra deliver the product in this type of bad condition.
Is this the quality of libas product

Order placed: feb 2, 2020.
Return the product: feb 6, 2020
Refund processed: feb 7, 2020 (But dint received it)

As per the policy, for refund process we need to wait for 7-10 days for payments in case order paid from upi.

Called myntra support team on feb 21, 2020. They logged a complaint and asked me to wait for 48 hours.

Called again on feb 24, 2020 after 48 hours, but no solution provided and asked to me to again wait for 24 hours.

Called again on feb 27, 2020, but no solution provided and asked to me to again wait for 24 hours.

Calling them again, they have no solutions and asking me again to wait.

Request you to prioritize the concern otherwise i will take the concern to consumer court and get this sorted.

Actually I had ordered a watch worth Rs 1124 from Myntra on 6th Feb and returned it on 9th Feb. Myntra has confirmed that they have initiated the refund on 9 Feb itself and it usually takes 9-10 days to get refunded in the account. But the amount hasn't been reflected in my account yet. I'm eagerly waiting for the refund to take place. Now the merchant (Myntra) conveyed the Bank Reference Number to get the details from the bank but the said bank (SBI) doesn't have any information regarding the same w.r.t. the reference number. I have also contacted Google Pay for the same; they too don't have any information and they said that the Bank reference number that Myntra has shared is the same as the UPI transaction ID from which I made the payment. I want you to please look into the matter asap. I'm waiting for the refund from past 20 days and none of them (Myntra, Gpay and SBI) is providing me with any information. Please see to it and resolve the issue asap.

Hi team,

I have ordered this vide order no[protected]-2936303 and unable to
Exchange or return the product. It doesn't fit well and i want return as
Its too big size for me. The return option is not coming and i called to ur
Customer service and got to know that due to insider point ui can't return
It. So there is no as such policy for return. Now what about this??? It
Doesn't fit me. It cost around 1200 its not cheap. I have complained about
This in consumer forum and social media as well. I want a refund. I will
Take a legal action for making customer fool. I want money back.

Regards,
Rajanya