Myntra.com Complaints & Reviews

I received a different product than what i ordered. I placed the return considering its a different product. Delivery boy has picked the product but its not updated as its different product than what i ordered. Dont your quality check team see what are you sending to customer when you send the parcel to us??? Later being as icon member still i suffer horrible service by myntra. I return products if i dont like, if it doesnt fit or if i find better price. If you loot your customer care while returning please see my all orders. I am a icon myntra member and i keep purchasing your products and only return which doesnt fit my needs. I will never ever purchase any product from myntra.

I got a product and then i placed a returned considering i found a better price in myntra. When i returned the product i got a message saying the product returned is on hold due to quality check fail. Then i called customer care confirming i never used the product and he confirmed me saying no worries madam we will take care. Today i received another message saying product is reshipped to you due to quality check fail.
The product which i sent back was a brand new unused product and if this is getting returned due to the torn old packaged box then please note that i received the brand new shoe from myntra in same torn # old box and i have never used this product. I want same quality team to check when you ship the product to your consumers. Dont you do quality check while its shipping because its same product which u sent me. If its failed in quality check then you have sent me same quality checked product which was cleared your quality process while shipping to me. Horrible service by myntra. I return products if i dont like, if it doesnt fit or if i find better price. If you loot your customer care while returning please see my all orders. I am a icon myntra member and i keep purchasing your products and only return which doesnt fit my needs and for your kind information i have never use and send any products back

I have orderd some product from myntra worth 9098 on 21/12/19 some reason i returned 1 product but quantity 2 worth 949/949 on 31/12/19 and respecectfully i recived one refund worth 949 on 05/01/20 but second refund i did not recived yet. They gave me ref no.[protected] and said contact to bank sapport team. I contack bank they said that ref no not show any pending amount and again contact myntra castomer then agin i contact myntra castomer they said sent your bank statment. Then i sent last 2month and contact again myntra castomer and then they said again sent bank statment from 20/12/19 to 20/1/20 and then i sent last 3months. And they infrom me within 24 to 48 hours but now 3days gone i did not recived any information from myntra..

Myntra is not accepting my return request even though it complies with their return policy.
When i called them up and asked for the reject reason, they said that the product is looking to be used or damaged.in fact i haven’t even touched the product and no one from myntra have come and taken it for a quality check.
I have undergone severe trauma and inconvenience with the cheating act or myntra from last 10 days.
Request you to please take action on myntra that they would accept my return request.

Few days ago i have ordered 3 shirts from myntra.com on 17 jan 2020. Order no:[protected]-0202903.in that 2 shirts was used and tear shirts. Barcode was also different wch was showing on myntra site. The product was shipped to me was not intact condition. Due to quality issues i placed return request. But myntra declined my complaint. I talked to myntra customer but they're not helping. They are not agreeing to the same & not allowing me to return/replace the product. This is a wastage of my money and i am very disappointed with the way they are treating my case. Also the customer care executive was very harsh in his tone.
One more think tht.. Myntra say.. Tag number is different but tag is sealed with shirt.. So how can number will change... They are just fooling... Fraud website.
So i want my money...

I have ordered shoes 10 days back and i didn't receive my amount till now. Whenever i call the customer care i had very bad experience saying will refund is initiated, will get in 3 days... This is second time that i didn't receive my amount... Last tine they took literally 2 months to give me my money and they are useless that they cant even take account details correctly or check the emails properly... Worst customer service they speak very reckless... They are the frauds taking money from customers

Ordered an h&m women white solid fine knit cashmere jumper on 12th january 2020 and the order was received on 14th january 2020 and as the requested size was too small and received an m/p size instead of m regular size i had to return it back and put a return request and the return agent called the next day regarding the pickup as the pickup address was of office i told him to come by 3pm as my shift starts then and as said he came n took the return box and when checked i still not received any mail or message regarding the pickup being done so i called the agent and he told me that the message u will receive by evening but there was no message received and the next day got a mail in the morning that an agent would come pickup my order on 16th january 2020. As confused as my order was already picked u a day before i called to confirm the delivery agent whether he picked my order and he said yes and told me to call the myntra customer support and meanwhile i received a message and mail stating that my return request being put on hold as it did not pass their quality check process. I dont know what exactly are they taking about as the product was returned in the same way as it was delivered everything labelling and price labels everything intact. Even the product was to be gifted to my fiance in usa for her birthday so no one even tried the jumper and kept as such in the box. And when told the customer care about it they told me to wait till 20th january 2020 i dont understand why should someone wait so long as that for such a small problem created by myntra itself and then on 20th i called them back and talked to the customer carte guy and he requested for 24hrs to figure it out and the next day when called the same thing repeated but this time by one their senior manager and assured me in final 24 hrs they will do it and then called them next day and repeating the same #. So crazy customer care i never seen before amazon is far better than this. I can't believe how dumb people they keep and keeping the call on hold for 20-25 mins. I want to get this resolved or else i gonna post this in every consumer forum. I want my refund back.

Hi
I'm akram
Few days ago i have ordered lofer from myntra.
Size doesn't fit so i don't need it.
I apply for return and myntra customer care says your product pick up from 10 days so i will wait. After 10 days don't pick up product and i will wait for my refund.
I apply second time for return then after customer care says you have to wait 10 days.
Please solve my problem and myntra give me my money.
Name : akram
Mobile : [protected]
Company name : myntra

I had ordered a dress from ginger by lifestyle from myntra (Order no.113047198934687480003). I got the delivery on time, but the dress came with a side zipper wich was already damaged and stuck. Also, the white fabric had tiny dust stains which made it look very old. Hence i opted for a return of the product. I had all the tags intact along with the package. The delivery guy did not inform me about anything but accepted the packet. I got a mail saying that the product had failed the quality check. What is wrong!! The product was already damaged and looked used. What am i supposed to do? When will i get my refund?

This complaint is regarding my myntra order# 112864896370523939601.
I had placed this order on 19th december 2019 with myntra through online shopping app. I had ordered aks women maroon & blue solid kurta with palazzo and dupatta. I received this order on 22nd dec’19. As soon as i received this packet (Which was duly sealed packet) i opened it and found 2 items were missing there was only a palazzo pants inside the packet and the...

I have purchased many products from myntra and still want to purchase but now although free delivery option or scheme available on myntra during sale hours but for me it always charging 149 rs delivery charge.
Could you please let me know why 149 rs extra is being charged when there is free delivery offer ongoing.

I am not able to use and buy anything from myntra due to it. Please remove this unnecessary charges or else i will have to stop shopping from it permanently.

Hello team,

I placed an order from myntra on 24th dec which was delivered to me on 27th dec. By mistake wrong size was ordered which didn't fit me.

As per the 30 days returns/ exchange policy i tried to submit the request for return on 17th jan but the app/site didn't allow me to do the same. I called customer care and they stated that for the mentioned product the return policy was valid for only 7 days. While this was an exception in the return policy which i never experienced earlier (Having ordered hundreds of items from them) i requested for an exceptional approval to either return or exchange the item.
They are not agreeing to the same & not allowing me to return/replace the product.

This is a wastage of my money and i am very disappointed with the way they are treating my case. Also the customer care executive was very harsh in his tone not to submit any complaint on my behalf.

Order#[protected]-8602401
Registered e-mail : ash. [protected]@gmail.com
Registered contact # [protected]

Request you to help in the matter so that my money is not wasted. Please note that the product is unused and with all the mrp tags and slips.

Dear sir,
I have purchased some products i didn't really know about insider points team's and conditions, i accidentally collected all the points when it's delivered. So that i couldn't return my product. The items i was purchased it's not my actual size, also it's not the same colour shown in the picture, i want to return it. I contacted customer care executive. And they told me no option for that. This how you treat one customer. I want to return this please help me out

This is regarding the return request for following order number. The product was delivered without tags and now I am unable to return the same. Return pickup was denied as tags were not there. The return request was placed within 24 hours due to fit issues. I have logged a complaint to myntra support but there is no resolution. Every time i call to followup, i am asked to wait 24 hours but nothing happens.
I am fed up following up now and want to escalate this to myntra mgmt as seems myntra support is not resolving the issue.
Its not my fault that product was delivered without tags, but now i have to waste so much time and multiple followups for returning the product.
I am expecting resolution on this issue and pickup / process the return.

I feel cheated as the return is not getting processed due to myntra;s fault as they did not send the product with tags.

Order Number : 113010775242704433103
Incident: IN[protected]
Name : Ajay Kusumbe

My complaint is about Myntra I've ordered a charcoal grey jacket from Myntra price of jacket was 1350rs the quality of jacket was not good and also fit issue so I returned it and they picked up my jacket on 16th of January and it delivered to them on 19 th of January with all the tags along with the product but still they have not initiated my refund and I tried contacting them so they are saying the product failed in quality check please help me out my order no.[protected]-9457801
And my return id ._/- [protected]
Please help me to get refund

Its been a month and i have still not received my order. I had ordered on 20th december and today its 21st january. If this is the service you provide to your customers then i will never order from myntra anymore and will discourage others to do the same. And i dont hope that a quick response will take place since your contact number does not work properly.
Its such a shame and a pathectic customer service. I regret ordering from your platform.

I have received this order with much expectation but all in vain . Myntra have send the very very poor quality of shoes sole . sole is completed cracks from bottom end . we have wear it only 5-6 times and how it is possible to crack in very less mean time i.e. 5 month.
i am facing a lot of Myntra people in customer care who give me the time to solve the query by 20th jan 2020 but after chasing a lot they never call me or no email confirmation on 20 . even i call to myntra people on 21 jan then they people saying wait for next 24 hours . now they saying there is no manufacturing defect . whether we create the complain in different issue and they give me Very stupid answer . every shoe company provide 1-2 years warranty on sole and these people refuses the request and manipulate me like this.

pls. refund my money . i never be used myntra in future now now because they deliver very bad product to customer . also i didnt suggest to anyone to buy the product from myntra.

Pls. refund my all money or replace my shoes other i will put the claim on you.
Nike
Men White & Blue DOMAIN 2 Cricket Shoes
ORDER NO:[protected]-7385401
HARVINDER NEGI

Regarding return no [protected], on myntra, i didnt receive its price tag, and when i wanted to return it, myntra refused to pick. Gave reason that price tag was not available ., when i complained against it.. they said that they will call me and look into matter, but without making call to me, they reject my request. First they didnt ship their item properly, second they havent intend to solve customer’s complain. I think a strong legal action is required against such companies which makes customers fool.

I booked these orders on 22nd Dec 2019, which was to be scheduled to deliver on 01 Jan 2020, but the order was delayed. I called customer care on 04 Jan, then they told me to wait till 15 Jan to get any updates.
After 15 Jan, I am calling them everyday on regular basis, but they keep asking me to wait for 24 hrs to get further update, which i never receive.
I spoke to customer care executive, his senior and manager too, but they all dont have any idea where my product is lying in there shipment. All they ask is to wait for more 24 Hrs.
Its getting frustrated to talk to these guys again as it takes too much of time. Many times there seniors are not available to speak.

I have not received refund of 1479 even after returning the product. It's been more than 1 month they have not refunded me the amount. My bank & google pay support team have confirmed that the refund has not been credited in my bank account. Myntra has not taken any complaint regarding this matter. I will never order from myntra. This is harrasment. How could they keep my money for so long. Rs 1479 is a big amount for me. I want my refund ASAP