Myntra.com Complaints & Reviews

I had returned a product called "arise shorts".
I returned for the reason because i do not use that material as it is woollen, and the website mentioned cotton.
Their pick up person did not update their system for the return and someone else again came for the pick up the next day.
Their executive said quality check has failed and they will return the product and i will have to re-return the product.
Later they said i sent a wrong product, whereas that was the only product from that company i had ordered.
Then again they said qc failed.
Their senior executives are also giving me different answers.
It has been around 3 weeks they are not responding and only asking for 24 and 48 hours every time their previous deadline is reached. No one is ready to give the information of their grievance department as well.

I ordered a blue jacket from mantra app, which i received on 12.01.2020 evening. When i opened the packet, the colour of the jacket was not as per the picture shown in the app. It was faded. So, i requested for return of the product on 12.01.2020 itself through app. However, the pick up boy when came to take return said that it did not pass the quality check. He took the product with him but did not initiated refund citing reason as quality issues.

Mantra first delivered a bad/defective/fade product, then refused to take return. This is harassing and defrauding customers. Concerned officials of myntra please do the needful to refund my money.

Pathetic experience. I have waited for return 15 days then this agent came after 15 days and did quality check as below:
1. Checked product which is in good state
2. Checked receipts which are available in box
Then after 9 hours receiving mail stated my return put in hold as other quality check people felt that it's used.
Excuse me, i mean m returning that product as it looks like faded and color and texture of top are different at the time of order and actual one. And i[censored] ppl feel that customer are using and returning it then why u ppl pick product after 15 days, pick that product in one days. Its u people responsibility to deliver and collect return on time. Its not customer fault if product color and texture is different once received. Improve delivery and reimburse my money asap otherwise will put case.

I recently bought combo shirt from myntra online shopping. I ordered on 8.1.2020 and it's delivered on 11.1.2020 with wrong item. So i created return and requested for refund on that same day. On the next day, i have received the message that the product is out for pick up, so the delivery agent from ekart logistics came to pick up the product, but he is refused to pick up the product and he's saying that the product is mismatching with image he is having in his phone. I have choosen the "wrong product delivered" in the reason for return request option, but how dare he is checking with image. I dont know what to do now with this useless product from myntra. Myntra is totally fraud and cheating customer with useless product. Totally waste of time and money. Please help me to take back this useless product and refund my money.

I bought a Juga by Myntra's applislation, whose delivery was on October 7, 2019, as Redtap Snikker, this shoe has spoiled, which I had done on January 6 and told me that your And I'm calling for it repeatedly, and Myntra's Costomer Care repeatedly speaks that you do 24 hours to do so, 120 hours have passed as a Senior Superivisior of Myntra.And I am repeatedly told that I will arrange the callback for you, but I do not get any call from myntra, Promise everyday, but does not work on behalf of myntra.
Incident Date:- 06.01.2020
complaint IN[protected]

I had ordered items in bulk. And returned few of them. But bymistake I forgot to create return request for one item which I had already returned.
Then I called the customer care and informed them the same.
But warehouse guys denying it. They have probably misplaced it somewhere or knowingly not telling.
I have never faced this type of inconvenience with myntra.
Atleast return me the product or else refund my money.

I contacted them many a time but they give me some fake reference number and told me to contact bank but when i approached to the bank they said no amount came from myntra. Further i contacted myntra they are just giving me fake reference number.
I even send them mail with my bank statement as a attachment. But there is no response coming from them.
They are just frustating me by saying to contact bank and gpay.
I did all but my money is not refunded back.

Hi, i ordered a shoe on 9th jan 2020 for rs 625 (Kook n keech
Men white printed sneakers) which i cancelled within couple of hours as i changed my mind to buy something different. The order was not even shipped.
As mantra endorses to use mantra credit as the refund is faster but in my case i can see that i have not got any refund yet till date. My actual balance should be rs 1000 but it stands still at rs 375. I have been following...

I bought one moda rapido tshirt online from myntra in which product was missing from my package and myntra is not accepting my complain neither refunding my money back. Dont buy from them anything they dont send your product and will take your money and will not refund also even if complain. Even they hung customers call if they are registering complain for same.
Worst brand myntra dont buy from it. Worst brand moda rapido.

I had ordered a kook and keech sweatshirt from myntra. Order no:[protected]-6082901 and returned it cz it looked like a used one and there are black spots on the white print.
But they rejected my product return request saying fails quality check.

I have been a very genuine and loyal customer of myntra since more than 6 yrs.
But they are playing with the customers.

I dont want to keep that used and defective product with me and needs refund of the same.

I have returned 1 item & i had chosen the myntra credit for refund. After so many calls they credited money to myntra refund. Now as i purchasing something, on the payment page myntra credit option is not shown. I’m not able to use my myntra credit money of rs. 2096. I called many times but they are not taking any action.
Order no[protected]-5280401

Hello sir/madam,
I purchased nike shoes from myntra in december 2019. As i opened the box, i realized that there was no brand tag or price tag on the product. I doubted about originality of the product. Moreover the fitting of the shoes was not as i good as my earlier nike purchases. Thus, i decided to return the product. I placed return order. However, myntra personnel told me that the product could not be accepted as it had no price tag or brand tag on it. I could not understand how to produce a thing which was not provided at all. Later i also placed complaint about the price tag and brand tag but they did not accept my request for return of the product. I have not give any proof for the brand tag or price tag provided. Myntra has not given me any reason for cancellation of my request in the mail they have sent. I feel am cheated with fraud product.

I want myntra to accept my return request and given me my money back.

Regards,
Dr. Kavita rane.
I request you to look in to the matter.

Regards,
Dr. Kavita rane.

So i added myntra credit to my account and before one year my amount has been expired and on raising the complaint regarding the same, credit has been added and post that it says due to myntra fair usage policy i have to pay additional shipping charges, so my question to myntra it struck you only when you have to refund me the credit that you gotta add shipping charges and to note i haven't ordered or at least ordered and not accepted for the past 8-9 months and all this while it was okay, well played myntra, once i use my credit i have decided not to shop again, thank you for all the additional taxes from the beginning and now shipping charges!

Hlo sir,
Why my mantra order has been put on hold, and fails quality check.. I received a wrong size chinos highlander of 32 on 12th of january and i made a return request on the same day without use of it, but after pickup a, message came to me that the product is on hold and fails in quality checkup. So how can i use the product on the very same day... I am very very disappointed with mantra 2nd time... Please look after this matter and solve it as soon as possible.

I had ordered a red embroidered sweater (Brand was chemistry edition)... The first picture is of the sweater that i ordered.

What i have received is a completely different sweater. Attaching the 2nd pic of the product that i have received. This is a wrong product that myntra has sent.

I have called... Written to them.. All they send me a request decline email... And like robots.. They tell me that concerned team has investigated but request declined...

Why would i keep a wrong product sent by myntra... Their mistake but they will not accept

I order a jacket for my father, size fit issue so i make a return request same dday when the product is delivered.. But the agent came for return and said that the serial no is not matched.. I contact customer care they assure me to solve it very soon.. I again make a return request but the agent refused to take it back because the serial no is not match.. Rather all the tags and bill is same.. Product is unused... How bad service they have... Behave like a fraud... Soo bad.. Plzz help me to sove it...

I place many orders with Myntra and mostly have no problems.
I ordered several pairs of jeans to check different colours, size and length. I raised a return request for 5 items. All 5 items were collected by agent. They never issue a receipt or get signatures for pick up so I am always worried but not had previous problem. I received refund for 4 items. When I called customer care they raised compliant, complaints response was that item not collected so no refund. I cannot prove otherwise but find it very frustrating that they cannot agree with a customer on the first time like this as I am out of pocket by 1000 rs and Myntra have more money from my orders!

Lost of my product spoke to lot of people form Myntra advocate Prachi and anchal and then Anchal transfer to supervisor saurab and then he hang up the call and I have not received a call back from saurab I already raised a complaint on 8th jan 2020 still no resolution ur people are telling to wait till 14th jan but I already spoke to dilevery supervisor ashish contact no is +[protected] he inform that my product was lost please call or email to Myntra I explain my situation to sup Saurabh and he hang up on me
I have call lot of time to Myntra but no resolution yet m fedup with Myntra service will never buy anything from Myntra and also this will go on social media

A week ago i have purchased 1 roadster men blue slim fit mid-rise clean look jeans pants for my brother.. But the size was incorrect so i request for return and the next day the product got picked and i received a msg "return picked up successfully" i accidentally change the return amount to myntra credit, that same day i got another msg "your return request for roadster men blue slim fit mid-rise clean look jeans (Return no : [protected]) has been processed. Refund of rs. 429.00 has been initiated to myntra credit". But i cannot use that amt why?

I have ordered a mast & harbour casual blazer on 22nd dec 2019 and delivery date was on 3rd jan but didn't received it then they have extended the date to 11 jan 2020 to provide the delivery but did not received it yet, and there is no use of calling to the customer care as there is no proper update or escalation.
I want the delivery to be done and want a reason for delay.