Myntra.com Complaints & Reviews

I oders sangaria peach colored dress on jan 2nd i recived it early on jan 6th but i beacuse of some fit issues i placed a retrun on jan 9 i picked up after a day that means jan 10 i recvied a msg ' u r order was put on hold' after that whem i call customer care they said that send a used product why would i send a used product??? That to with all the tags in it??? I didnt excpet this from myntra!
Actually with reading all the myntra policy how can i send a used porduct i to know that u vil perdom a quality check in it still how can i send it??? I didnt even wear it once after i recvied it bow your are saying when i cal customer care they wiat for 3 or 5 days but atleast you hav to update me right?? I just want i refund back. I recived the dress just like crushed only and i send it as it is.. I didnt face thus tyoe of issues with other websites i think u vil consuser this process my refund!!

I ordered hrx-joggers online through myntra.com application on date 22/12/2019. It was a cash on delivery order. I received the same item on date 26/12/2019. First i paid the amount 516 through phone pe tranx. Id was upi/[protected]/p2m/[protected]@ybl/myntra. My amount got deducted. But the delivery boy made me to pay twice for the same order. I said payment was unsuccessful. I had to pay to second time by swipe machine tranx id was pos[protected] msw*instakart services. He said if you paid twice your extra amount will be refunded. I made online complaint to myntra.com. They told me the will validate all the details and they will provide me update by 31st december 2019 but on 31st they called me and told you need to wait for more 48 hours. After 48 hours i didnot get any call from their side. So i called them today. They are telling you need to wait for more 24 hours. And then they will provide me an update. They are continuously making me fool. They are not providing me my refund. Please help me. I am hopeless.

As there was no network in my mobile i did not receive any calls from delivery boy but that guy behaved was very rude and impolite to me was keep on scolding something in hindi, telugu & english for not attending his calls at the time of delivering and time of picking products that too inside my office campus in front of my colleagues. He challenged he will not deliver any products to my office address and he did not pass my return product on quality check. I returned product very next day in same condition as per myntra instructions i was waiting to know his feedback he did not say anything. But later i received message from myntra that my refund is on hold due to his feedback. He is revenging on me and intentionally doing this. The way he behaved inside my office infront of my colleagues was very very disturbing he challenged that he will not deliver any products to me if it is in my office address. Now he took revenge on me by stopping refund amount for my returned product. Delivery boys should be trained properly for sure myntra will lose customers because of these kind of delivery boys. He was very rude and impolite infront of my colleagues very disturbing. How it's possible for me to use both kurthis overnight? It has mentoned by delivery boy that i have used both the products overnight. Myntra should be sensible before blindly trusting delivery boy feedback. Also infront of my office colleague he rudely told me to give rating for him i told him not to order me.

My refund had still not reached me of rs759 as i have returned the item nd here's the message which i got from myntra... (Hi, your return request for tokyo talkies women blue super skinny fit mid-rise clean look jeans (Return no. : [protected]) has been processed. Refund of rs. 759.00 has been initiated to your card/bank account and is expected to reflect within 7-10 days.)
But amount has not reached me..
Amount has not still be credited to my account..

I ordered 1 benetton round neck men tshirt and during the time of exchange/return the wanted size was unavailable and den for few dys internet facility was barred from the government side and den the exchange/return prd was over. Approximately from the past 18 to 20 dys i have been following up but they have been making fake promises dat d return would take place within 24 to 48 hours but whenever i call dem dey cum with a same storydat d tym perlod is over. Agreed that the time period is over but the request could not b placed at that tym as the internet facility was barred. So. Please help me in this regard and grt the pdt returned as in future i spuld not further deal with myntra. I have all recordings of our conversations and complaint nos. And would duly sue you.
Regards
Neha singh

Sir/mam
Myntra booked following order and did not give my product even after taking my money -
- order no.[protected]-5887901
- date: 23 december 2019

Whenever i call the customer care they ask me to wait for few days after which they just keep pretending to deliver the product. Till date the product is not received.

Please convey my complain to requisite authorities in this regard and ask myntra to deliver my product.

Dear Team, I have complaint regarding myntra customer care as i bough 1 product from Myntra app which was delivered to me on 9th Jan with order no.[protected]-9531601 for Rs 1199/- however the product was bad in quality due to which i was raising return/refund request in app but they forcefully added insider points due to which my product cannot be returned or refunded. As i am not aware about any points and i m not interested but myntra customer care was forcefully asking to keep the points beside of refunding the amount after return of product. I want my Rs 1199/- to be refunded in my bank account. My contact no. [protected] Karishma Sharma

I had ordered a top for my mom, I received my order on 8th January 2020, however, since the size didn’t fit my mom I had to return it because there was no bigger size available.
On 9th January 2020, your agent picked up the item. But today in the evening I received a message from you guys that my refund is put on hold. I called up customer care and he said that the product was damaged. HOW THE HELL CAN THE PRODUCT BE DAMAGED?? I HAD IMMEDIATELY PUT IT BACK IN THE SAME BAG AFTER TRYING. I guess your pick up agent must have damaged it and now just because you don’t want to give my money back you are putting the blame on your customer.
Your customer care executive was not even able to track my order and when I asked your him to raise a complaint, he said that he can’t do that and I’ll have to wait for 5 working days in order to receive an update from the pickup agent.
I’m your old and regular customer, if I don’t receive my money back, I’ll have to file a complaint to consumer court.

I had placed a order of 2-3 items on 6th Jan'20 around 01:50 AM out of those one is HRX by Hrithik Roshan Men Maroon Solid Jacket which was delivered to me on 07th Jan'20 is not fit for me. So, I raise a return request on 8th Jan'20 and the item was picked up on the same day with the proper check by the myntra agent but toady on 9th Jan'20 I'm getting E-mail and SMSs that the return request is declined due to quality check failed and so I called up the customer care agent and he also saying the same and told me that this item will reshipped to me because of the tags are missing while when I returned the item to agent at that time all the tags are there as I received then why I should accept it. It is a completely a fraud.

I have placed an order in myntra for 2 quantity of rs. 1507. The order has been placed but order has not been placed. Transaction has been done from gpay upi. Checked even with bank and gpay the money has been debited and credited in hdfc bank of myntra.in. But myntra guys say the amount has not been credited in their bank account.

Please anyone help me with this.

Teansation date ; 7/1/2020

I ordered a campus sutra men denim jacket during myntra winter sale. There was a call for the order delivery one time which is 12 days ahead of the defined date on the website. But still, i asked him to give it to me tomorrow. I also received mail and messages from the past 3 to 4 days. My order is out for delivery but i never received and today i get to know my order is sent back to origin and it also canceled.

The item which myntra has sent to me hasn't arrived yet. And it has been more than 3 weeks. I can't track the item and the customer care services also not available to talk. This is very bad. The item in the first place didn't come in a good condition and yet I returned it due to size issue. Now myntra is saying it didn't meet the quality as it might has been reused .. Still I agree to take it and so they reshipped it. Till Now it didn't come and It is very disappointed for myntra such a big company... Doing like this

I have ordered crocodile shirt blue colour shirt size 42 but it didnt fit me so i made replacement for 40 shirt the 40size shirt came for replacement but the ekart delivery person asked for style code that it is not matching while scanning so i have made a complaint that while scanning the order it is not matching nu to the customer care person he took a complaint past 1week fully they have made a research and have cancelled my replacement/exchange order and made it as return now the. Product bcame not available when seeing in the myntra website. What the hell is this man myntra # of you worst delivery agents no correct response

I have raised a return for my 3 roadster products and myntra is not solving the particular query giving different reasons at different times putting call on hold for long hours then saying “am i audible to you” and the product code is different the mistake is of myntra and they are unaware of the same. Every time i have to share the whole story and i m tired of it as myntra is not giving a positive response

Hi,

Im eswar i have ordered a tshirt from myntra, i have received the wrong order from them and i have raised a return request.

The guy from myntra came and collect the shirt on 29 dec 2019 and upto now i have not received any kind of response.
I keep on calling to customer care they will ask me to wait for 24 hrs, but i will not get any kind of responce from them.

Sir/mam,
I have purchased a shoe pair named bond street shoes, from online shopping site myntra.com. But first i received small sized pair and then i requested for exchange with a larger one. And the same above company delievered me another one in order of exchange. But when i opened the box, i saw the product damaged and then i contacted to the company's executives and they said me to send a mail with whole matter and photos of damaged product. I sent a mail to the company and in reply they rejected my claim by saying that they have sent the perfect product with checking. Now they are refusing to exchange the product. Kindly look into the matter and revert back as soon as possible.
Thanks,
Sourav
Contact no. [protected]

Order number_[protected]-2792701 Myntra cheats people badly..I recently had a bad experience with myntra.i ordered a semistiched dress worth 6700/- a few days back which I received after 4 days, after looking at the actual dress it was not as per my expectation and moreover there was no price tag on it so I returned it but my return request was declined the courier guy said that it does not have price tag then I called customer care they verified the barcode number and the amount that I paid and they said they will file a complaint against the missing tag nd asked me to wait till 6 th of January and informed my return request will be approved today .as i didnt receive any further communication from their side I called again and they denied my complaint nd refused my refund.it was 6700 nd it's a big loss for me.i have been a loyal customer of myntra since years nd today I have decided to find any other good site nd advise others not to choose myntra as they call it easy 30 days returns and exchange but actually it's not that easy.I m highly disappointed. Online goods purchase return

I ordered a wrong grey jacket i got a marron wrong jacket applied to return my product but courier partner refused to take jacket and he said to me that we can't take this product you have to contact to the Myntra customer care . Then i put a mail regarding my problem but the didn't replied my mail till now. my name Is alok soni . My order I'd is[protected]-7656401

I ordered one cloth item on 24-Dec-2019., Order #[protected]-2946201.

It was supposed to be delivered on 02-Jan-20 but as on 08-Jan it is not delivered. Called several times on Customer Care helpline but not getting any reply which can help. Order status still showing that it will be delivered on 02-Jan. Don't know how to escalate it further.

With profound grief i would like to inform you that i have ordered one jacket order no.[protected]-7352503) on dated 25th december 2019 but till time i did not get my jacket.

Today supposed to get it deliver instead of that i got to know the information that order has been canceled by myntra (Due to internal issue).

It is really disappointing that my order has been canceled without informing me and any single attempt.

Where is my mistake and why should i suffer and waiting for my jacket since 30 december it was showing online that lies in udhyog vihar gurgaon.

Looking forward for your positive response..

Regards
Sanjay khan
[protected]
[protected]@gmail.com