Myntra.com Complaints & Reviews

Pls myntra refund my amount soon. I ordered it by mistake. I had cancelled out bt didn't get my money refund. Pls send me soon.
Hey pls refund soon. I had done online payment. Still didn't get my amount.
Pls refund soon

I ordered a hrx t-shirt amounting 699 plus 149 delivery charges that totals to 848 using flipkart pay later. My order number is[protected]-6435101. I somehow didn't like the product and returned it. But i only received 699 refund and not the delivery charges. Moreover at myntra site it is only showing order amounting of 699 in spite of 848 on my orders page. I want my delivery charges returned. As it was not clearly mentioned while placing order that if you didn't like the product or return the product, your delivery charges will not be refunded. This is quite a cheating with the customer. If you don't return my shipping charges i will never ever shop from myntra. This is disgusting. I want my shipping charges back amounting of 149. Your parent company flipkart do refund the shipping charges then why don't you. Give my shipping charges back. I am attaching some pictures.

I ordered a kurta set on 23rd jan, 2020 and the pant shown in the website image were red colored. However i received a blue pant and so i returned the product by clearly stating that different colored product was delivered. The delivery executive checked the original tags and everything and assured me that the return will be successful. He took the product back but i got the mail that my refund is kept on hold. They mailed me to send them the bar-code of the product. How will i send the bar-code when the product is with them only? Now every time i am raising this issue in the customer care service, they are telling to wait and wait. I dont understand what is my fault in this.
Please check the images for more details. I would again request the myntra team to refund back my money and thereby resolve this issue because a different product was delivered to me.

नमस्कार सर 21 दिसंबर 2019 को myntra.com पर एक सेल आई जिसके अंतर्गत मैंने लगभग ₹6800 की शॉपिंग की जिसका भुगतान मैंने एचडीएफसी के क्रेडिट कार्ड से किया जिसके अंतर्गत मुझे 10% का कैश डिस्काउंट मिला और मेरे खाते से ₹6127 का भुगतान हुआ इन प्रोडक्ट की प्राप्ति के दौरान सबसे अंत में तीन प्रोडक्ट बाकी थे और वह तीनों मुझे एक ही पार्सल में होना मंत्रा के एप्लीकेशन पर बताया गया यह मुझे ईकॉम एक्सप्रेस कूरियर कंपनी से मिलने वाले थे जिसके ट्रैकिंग नंबर [protected] थे
यह पार्सल मुझे 30 दिसंबर 2019 को प्राप्त हुआ,
जिसके अंतर्गत मुझे तीन प्रोडक्ट प्राप्त होने थे जिनकी जानकारी निम्नानुसार है :-
1:- wrogn navy blue andvgrey sweatshirt price after discount 771.40rs
2-: u. S. Polo assit. Denim jeans
Price after discount 890.21rs
3-: wrangler shirt price after discount 718.29 rs
जब मैंने यह पार्सल खोला तो मुझे इन तीन प्रोडक्ट की बजाए केवल एक ही प्रोडक्ट मिला जो की wrogn sweatshirt था जिसे मैंने नंबर 1 बिंदु पर दर्शाया है
जब मैंने बागी2 प्रोडक्ट नहीं मिले तो इसके संबंध में शिकायत करने हेतु मंत्रा के कस्टमर केयर से दिनांक 31 दिसंबर 2019 को दूरभाष पर वार्ता की और उन्हें इस स्थिति से अवगत कराया तो उन्होंने मेरी शिकायत दर्ज की जिसके शिकायत नंबरनंबरv/ ref. Number -; in[protected] थे
जिसमें उन्होंने मेरे को बताया कि आपकी शिकायत का सोल्यूशन 6 जनवरी 2020 तक हो जाएगा
जिस के संबंध में मुझे संदेश के द्वारा जानकारी प्राप्त हुई की जो दो प्रोडक्ट मुझे नहीं मिले उनमें से एक प्रोडक्ट का रिफंड मुझे 3 जनवरी 2020 को कर दिया गया जिसका पेमेंट ₹718 थे जोकि wrangler का शर्ट था जो मैंने बिंदु नंबर तीन पर दर्शाया है
जब मुझे किस बारे में जानकारी प्राप्त हुई तो मैंने पुणे कस्टमर केयर में कॉल करके उनसे पूछा की मुझे दो प्रोडक्ट मिसिंग मिले जिसकी जानकारी मैंने आपको 31 दिसंबर को ही दे दी आपने मेरे एक प्रोडक्ट की ही रिफंड क्यों किया दूसरे प्रोडक्ट का रिफंड अब तक क्यों नहीं किया तो उन्होंने मेरे को बताया कि उसके संबंध में कार्यवाही चल रही है जल्द ही आपको भुगतान कर दिया जाएगा और जब मैं उन्हें वापस कॉल करता था तो वह मुझे बार-बार यही आश्वासन देते थे कि इस पर कार्यवाही चल रही है 48 घंटे में आपकी शिकायत का निवारण हो जाएगा
फिर अंततः 16 जनवरी 2020 को मुझे एक मेल प्राप्त हुआ जिसमें उन्होंने लिखा कि आपकी शिकायत बंद कर दी गई है और आपको उसका रिफंड नहीं प्राप्त होगा और उन्होंने बताया कि उनकी तरफ से यह प्रोडक्ट भेज दिया गया है जबकि मुझे यह प्रोडक्ट नहीं मिला जिसको मैंने पूर्व में बिंदु संख्या दो में दर्शाया है जो कि u. S. Polo denim jeans है
आपसे निवेदन है कि इस प्रकरण में उचित कार्यवाही कर मुझे रिफंड दिलवाने की कृपा करावे

I ordered for zobby kundan jewellery set on 6th jan and the same was received on 8th jan. When the item was unpacked i found one maroon bead of set was missing and at the same moment i requested for the exchange. Further when the delivery boy came to pick the item on 13th jan, he refused to pick the same as there was no tag. But i didnt received the item with tag which i raised the issue to myntra customer care and the same was confirmed at their end and cleared that the item will get exchanged till 18th jan. Then on 14th i received a msg from myntra that the issue has been resolved which was not done. Moreover on 18th i received a message

[hi, due to an internal issue, we had to cancel your order (Order no.:[protected]-5773101) containing 1 item. We apologize for the inconvenience.]

To this above message i again called up myntra customer care and they apologised for the same and said the item will get exchanged by 22nd jan. And till 22nd no exchange was done. Again on 22nd i called up myntra for the this issue for which they again apologised and guaranteed to exchange the item till 28th. But same as earlier they fooled me and no exchange was made.

Then on 28th i again called up myntra cc and this time i asked them to make a return as now i am no more intrested in exchange. And they agreed for the same but till date no one came to pick the item. Today 31st jan again i called the cc and today they refused to return to which i requested them to connect me to their senior to which they hanged the call by saying as all the senior is busy on other calls.

As i am a myntra customer since 6 yrs and still i was treated very badly and they fooled me again and again. This type of behaviour was not expected from myntra. And i am highly disappointed by this.

Now i want my item to be returned as i am not intrested in exchanging.

According to myntra, they had initiated the refund of rs1427but it had not been credit to acccount. According to my bank it's the myntra who had not sent money and myntra is blaming bank for this. Reference number given by myntra[protected] which is of no use according to bank. I have been calling myntra many times but their response is same that they have initiated the trasaction and they can't do anything. On asking the solution they asked to contact bank and bank is asking to contact myntra.
Myntra is a fraud website who is just wasting my time and money.

I ordered a product with order id:[protected]-9637001 on 14th jan 2020, with successful payment through upi payment, id:[protected].
But i canceled the product on the 16th of jan 2020, regarding that i received the credit amount of ₹1688/- on 21st jan 2020, but on the same day, my money got debited from the bank account with transfer id: upi/rev/[protected].
Myntra says that the money is being transferred to the bank, but the bank says that they have not received any amount from myntra.
Myntra provided reference id:[protected]
What can i do now? Please look forward on my issue.
Thanks.

After placing order with these assho&es, they billed me for 3 items and sent only 2. Fastracked their investigation within 18 hours and tell me im lying theybsent 2 products. These guys are thieves, who run their shop and homes out of stolen money from peoples hard earned money. They made no attempt so check tampering on package or anything. Just selected the customer to rip off and proceeded. Stay away!
As per the pic. As you can see i opened the package and there was no tampering anywhere else. These people at myntra are cheats!

I returned these two products today. At the time of return the delivery person checked both my product’s tags and took it. Then i got a message saying that my return had been put on hold as tags are missing. I tried the products very carefully and returned it with all its original tags intact. I contacted the service team and the call centre person was very rude. I am an icon member of myntra and buy from it regularly but am so disappointed. The least you can do is be polite to your customers. And why will i remove any tag from a cloth that i am returning and how can i have done it when the delivery guy who picked it up saw and verified it. So disappointed and frustrated.

Dear Sir,

I have received the wrong size Nike shoes thrice in a row and despite various reassurances I am struggling to get a pick up done the shoes since 09 January 20 but no one even bothers to reply to my mails or calls and despite my various attempts to get it resolved all I get is another deadline which is NEVER adhered too and all I get is another deadline after a failed attempt.

I have written to Myntra to have the faulty shoes picked up from my residence after the 5 failed attempts on 19, 27, 28, 29 and 30 of January 2020 despite repeatedly being reassured they will resolve the issue but sadly nor are are they resolving it and just giving me false reassurances every time without any result or response on mail.

I fail to understand why this is happening and how am I expected to pay my credit card bill when I have asked them to pick up the shoes wrongly delivered to me many times since the 09 January 2020.

Hi recently bought a shirt and returned to Myntra, i have given my ac details but it was mistakenly refunded to some one ac number, they said they transferred the amount for the ac number i shared, i want the proof of the ac details shared to you .below is the mail from Myntra

The bank reference number for this transaction is:[protected]. Your last 4 digit of the bank account number will be 5764.

I m a regular customer of myantra. I kept 1000
Rs in myntra account. And i am unable to do the purchase in that account, as per customer support instruction i am creating new account with same register mobile number, and they told transfer the amount into the new account. But still they didn't done. Frequency i am rising the issue and they didn't response. Finally i decide to delete the myntra app and inform to myntra irresponsible of customer to social media.

Hi this is regarding my order decline but payment got debited on 21oct.2019
I didn't get a solution even after of 3 months. My bank confirmed so many time that amount has been credited to myntra vpa address via upi payment method. But you still not able to find the transaction details, this is real lost my trust in myntra. Very unhelpful support from myntra.

Now i am really worried and upset from the response from myntra. 3 monthes over and i didn't get any response. Where is my money. My bank already confirmed that amount has been credited to myntra. Please ask your finance department not to check the details just by order number. Check the amount transaction in your bank account or vpa account with this transaction number # towards vpa : [protected]@ybl through reference number[protected] and amount is inr 1830.15/-

I have ordered a jeans on 6 th of january. But there was aquality issue so i returened that jeans. Pickup of that jeans was successfull and i got refund intiated message on 10 th of jan but still that amount iis not reflected in my bank account
Order no:[protected]-4205303
Amount:-792
Name of jeans:-ether women blue super skinny fit mid rise

Got levi's black sneakers. Got worn off with in a month, the upper layers started coming off and sides were opening.
Returned to myntra after lot of mail exchange and got one more same product. It got the same problem even worse after a month.
Complained to myntra, got same response with an apology. Really don't understand if the products are real or fake. Fed up of the product.

I had to pants to return to myntra, a myntra rep visitis my place, shows the details of the return products to my mom & picks them up. I later get a notification from myntra that the pick up failed due to an internal error & i should rescheule it. I call the customer care & lodge a complain. They get back after a few weeks stating that the refund cannot be processed as the items were not received by them.

The concern is - how did my myntra shopping/returns details reach someone who was not authorised to pick them up? Isn't that a major security issue? They say i should have a return receipt that would be on a sms, which takes sometime to get updated. So how am i to trust any rep from myntra going forward?

Surprisingly the customer care has no answer to this & their escalaiton person just hangs up! Time to uninstall the app i presume!?

I have received a 2 year old item.
2/18 manufactured t-shirt.
And by mistake i clicked insider point and now i am not able to return it.
I spoke to the customer care and they are rude, unprofessional, and not ready to help me out.

Myntra is know for fresh fashion and i was delivered a 2 year old product.
I am very disappointed.
Please cancel my insider points and allow me to return the product.

Can you help me!?!!!

Have received product with out the price tag which made me think about the originality of the product have raised so many compliant all have been declined to resolution yet.
The issue is while creating return and exchange they want there product with the tag and the irony is they are not delivering the product with tag. Have faced issues while cresting an exchange and return which they denied as the product did not have tag have raised the compliant which they resolved and given the exchange order and the exchange order doesn't have a rag as well which i was claiming that none of the product till now have received with tag now i dont want any product without tag as well if it is that important to which have raised the compliant and they declined saying they dispatch the product with tag.

Fake product they are selling without any warranty
Had purchased guess watch from myntra and raised a issue that i did not got any warranty carr for my product tried reaching them but pathetic services they are offering without warranty no one can claim whether the product is genuine or not. There customer support is also pathetic dont even answer or resolve the issue
Worst services ever seen

I ordered a forever new brand pencil skirt from myntra worth rs 3800. But i received a substandard brand skirt which was not even half the price. I made a return request, in which i clearly mentioned that i have received the wrong product. The delivery boy came and checked all the tags and took away the product. I got a message for this as well. After two hours i get a message, which says my refund has been put on hold!!! I called their customer...