Myntra.com Complaints & Reviews

I ordered a green kurta but it was oversized and was delivered without the mentioned belt that was supposed to come with the kurta.. I placed return but the deliver agent refused to take it. I have mailed u many times and called to resolve the issue but no action has been taken ven after 10 days. Very disappointing. I regret shopping from mantra.com

Order id:[protected]-7821203

I placed an order with myntra on their app for 11 items on 20th dec'19, which included, a watch, a scrub, 3 shorts, a women's jeans and sweater and 3 briefs, mostly all needed for a trip to goa, i was to leave on 24th december afternoon. Partial order came to the nearest delivery hub on 23rd december, so i decided to give them a chance to get delivered in time but they did not get delivered before i left, so later on, i cancelled the order partially and decided to not take the 3 shorts and one brief before they got delivered (Were in a separate parcel), however, i decided to keep the rest of the order. When i came back on 2nd jan, i found out that both the remaining briefs were not delivered along with the rest of the items and when i reached out to myntra to correct this, they denied to help me in any way. Please provide support in this.

This is for the items:

1. Jack & jones: men grey & orange printed basic brief
2. Jack & jones: men multicolor motley aop printed basic brief

I ordered few products and one of those is renka burgundy sweater @ rs. 990 and with email id [protected]@gmail.com.
The quality is cheap, also thread is coming out from neck, hence i placed the return request. However, executive denied to pick up the product stating price tag is missing.
The tag is intact and price tag is pasted on transparent polybag. I called customer care, they asked to send me pictures of the product and barcode, i sent the same. They took approximate a week and declined my complaint stating the same thing that price tag is missing. The product is as it is the way i had received and it’s just not worth even rs 200. I placed so many prepaid orders with myntra and whenever the return reason is quality i always faced the problem but this time it’s disgusting. I would never place any single order from myntra ever again. The customer service is getting worse. They apply no logic and keep repeating their robotic script. Customer makes the advance payment for the product without checking the original product and this kind of online shopping platform cheats customer’s trust and waste their money. I want this cheap product to be picked up and want my money back.

I have made an order dated 2nd Jan 2020 against the order ID[protected]-8913601 on Myntra, wherein 2 items of brand 'H&M' (Rs.5999 & Rs. 1499) have a size-related issue.
I have contacted the Myntra's support.
However, got denied for exchange. They came out with some irrelevant logic affirming the collection of insider points.
I have told them to reverse the points but denied twice. Please look into this....

Hi,
I have returned 2 products - campus men's shoes on 28 December 2019 and aasvaa semistitched lehenga choli on 4 January 2020 purchased from Myntra .The products were unused with tags attached. However I have not received the refund yet.I have complained regarding the same dozens of times via email and calls and now they have even stopped responding to my mails and calls
I am a loyal customer of Myntra but this time I am highly disappointed
I still hope that my issue will be resolved ASAP otherwise I will be forced to take the case to consumer court
Regards
Ankita Agarwal
Contact- [protected]

ORDER NO:[protected]-6268601
COMPLAINT NO IN[protected]
As per myntra rule for return prodcut the item you want to returned that was not used, not damaged or with original tags, i fullfill all criteria still they didnt take it back and saying colour is slightly different what could i do for colour differentiation, i am fullfilling all the return rules plz help me and sorted out take this product and provide refund
(delvery person is not come to take product only mail i get quality issue how can i responsible for quality, without check product they are continue reject)

Refund not yest processed for 3 products no actions are being taken .. making me call every day and even then they don’t care it seems. I have checked with the bank and I have checked the my statement no money has been credited and they have send me a reference number as well but the bank denies the same . And when I call myntra they make me drop the call by saying they will call me back in 24 hours 15 mins etc and but no calls have been done by them . What to do help me please

I have purchased one dupatta " Satrani Red woven Design Banarasi Dupatta " Item code: U100MM12317071, VENDOR SKU CODE: 20FD221, ITEM SKU STRNDUPA33638563, MRP.RS 1699.00.COLOR : Red. My order no.[protected]-7666701. After opening the Myntra package the product( dupatta) was inside the polypack and no any price tag attached with it. The price tag is pasted on the polypack along with the invoice. Now, when I wanted to return it, the courier boy denied to receive it since the tah is not attached with the article. I had request Myntra customercare and sent the snap shot. Still the product is not picked up. While calling the customercare once again I came to know that my request is declined and reason not known to them . I was told it will not be accepted since it declined twice. The way of talking by the supervisor named Anil is very irritating and insulting. I am sending the snap shot once again. I will request every customer to be very careful while receiving package and check it infront of the delevery person and dont accept if the price tag is not attached with the product. I want Myntra should take it very seriously with their vendor and not deprive the customer. Also train the customercare people how to handle customer complaints better and excalate for proper resolutions.

I made a transaction of 857 rupees on 13th dec 2019 from google pay the amount was debited but my order hasn't been placed after contacting so many times with myntra they ignore my complaint of refund and providing me a fake virtual reference number which is of no use to me. I have provided the screenshot below mentioning the reply from myntra no one is helping me and my hard-earned money is gone now please help me.

Hi,
I was supposed to return a product valiosa women boots, which i didn' t like after receving from myntra.. I have returned my product on 30 dec 2019, ideally the refund should be credited within 2-3 working days, but i have not received my refund till now.

Issue was, i updated my return pick up address but the pick was taken from my old address, for which i have received a confirmation mail that the return was picked up successfully. At the same time, i started receiving messages and mails that the return pick up failed at the new address from 31 dec. I had registered my complaint on 31 dec itself, but the issue is not resolved yet. The customer support team gives ambiguous answers everytime.

First of all, i want to know why were two requests maintained in your system for the same task. Your team takes a very long time to resolve issues. I am very much troubled with your responses and the service is very disappointing.

Please look into this asap.

Regards
Shriya

I had created a return request of a swatch watch costing 12800, the guy picked up the product and assured me all is ok with the product however in evening i received a msg stating the product has failed quality check as there was no price tag.. The box i. Which the watch was kept had a price tag but the myntra customer care is
Stating that there is no price tag... Now how would i know if the product is damaged due to his poor handling... I want my money back... Stop chetaing like this.. If your agent can't read the tags hire an experienced one...

I had created a return request of a swatch watch costing 12800, the guy picked up the product and assured me all is ok with the product however in evening i received a msg stating the product has failed quality check as there was no price tag.. The box i. Which the watch was kept had a price tag but the myntra customer care is
Stating that there is no price tag... Now how would i know if the product is damaged due to his poor handling... I want my money back... Stop chetaing like this.. If your agent can't read the tags hire an experienced one...

My order no[protected] 8800601 placed on 12 dec 2019 of mast and harbour colorblocked lightweight bomber jacket of rs 999 was of large size and quality issue, so i wanted it to be returned and refund for that i placed a return request on 27 dec. For few says they what myntra has dine is only messaging that someone will come and pick up the order which i wanted to return as per their policy and service each day fir continusly 5 to 6 days but nobody came for pickup. As usual they textex me we unable to pickup, will try reaching you tomorrow. Until then i was waiting as usual, next day they the service person called me pockup, which was unfortunate i didnt pick the call as my phone was charging, immeadiately after an hour as soon as i saw yhe missed call i called him to come and pick it up as i was present at home to be there, but then he refused to come and told me he will come the next day, to that i said okhay asked the timing of when will he come, because i had other works also, to that he said around 10. Then next day i waited for the call till 10 30 nobody called, then he called around 11:45 am, which was as usual i wasn't able to pick as i was busy in other work, on that next day he immediately declined my request on the basis of only this attempt, that was highly unjustified because he didn't matched up timing he gave to me and on the basis of that myntra showed my request has been declined. On contrary on the other i had requested return of two items the above mention was one of them which was declined and the other one was still has an option of return, i don't understand the difference when i ordered all of them at the same time and all of then were delivered together of same order no. Clearly i don't understand the policy as i requested return within the time limit of the pllicy and now i want my this order to be returned and refunded. All the items are intact with tags as the original product.
Kindly resolve it as soon as possible as i want my money to be refunded. If not i will go further.

I have requested for an exchange for a damaged kurti n palazzo set (Order no[protected]-4242703 dt 27th dec 2019) but instead of replacement, myntra logistics denied to pick the defective kurti. I have been calling their customer care and registering complaints since 4th january 2020 but no action yet instead they are closing the complainant and creating new complaint every time i call them. New complaint number is in[protected]. Myntra delivery person says he needs approval to replace the defective pc but noone is helping in this matter. Such a pathetic service, if you can't consider the exchange for defective product then why are you delivering defective product. Please help me to resolve this issue.

I am complaining this again since it is not resolved but marked as resolved
28/12/2019 in myntra order no[protected]-7616101 saree ordered rs 1014/-by cod.
4/1/2020 by 1330 hrs received the pocket. Opened the outter cover and immeditaely found the saree ordered is entirely different. Without opening the pocket, refund request no [protected] processed immediately in app
5/1/2020 by 1330 hours the same delivery agent picked up the pocket along with the outter cover and tags and he also seeing the image confirmed it is entirely different. The delivery agent contact number shared by myntra is [protected].
On 5/1/2020 by eve got an email from [protected]@myntra.com that the return request put on hold as the picked up item did not pass the quality check, no reply from the delivery agent when called several times.in the morning initiated one request call and a call from one mr harjit came from[protected]. I explained thorughly the case. He says he will look into the matter. How a saree which is not at all opened from the inner cover failed in qulaity pick up test?. Whether these delivery agents are cheating or the warehouse persons are cheating. This caused me lot of mental agony why i should be punished for no fault of mine. The only fault i have done is ordering this saree from myntra. Kindly get my amount refunded at the earliest.

I received vaak women olive green regular fit would casual shirt and i didn't like the quality of product so i raised returen request bcs i was on leave on friday and parcel was picked by mine friend on friday and she paid for this and saturday sunday my company remains close as weekly off so when i return back to office on monday i unpacked and check my parcel and quality didn't match my expectation and immediately i put an return request (Return no. [protected]) now got msg that my return request kept on hold because it didn't pass quality check so how it can happen because customer care saying price tags missing but whatever i received i returned in the same condition so there is no possibility that price tags are missed by me so i just want please check from your side and refund my money asap because there is no fault of mine so i m raising this issue on high priority please check this and initiate my refund

Sir, my mantra order no. [protected] has been put on hold on 2nd january 2020 with no specific reason. This is to inform u further that the shoes/ said order has been collected from my residence k-101, silverline apartments chinhat lucknow from your representative after thoroughly checking the product at 7:30pm on[protected] and at 07:51 pm i have received the acknowledgement of successfully collection of product. Thereafter at 21:16 ive received another mail that your product is put on hold. Sir, this is to assure you that i did not use the shoe, just try it for size and after your representative collect it its responsibility lies on your representative.
Therefore, kindly process my return request as soon as possible so that i can order the other suitable shoes which is already shortlisted in my mantra cart.

Thank you
Anupam ratan
Mob. [protected]
E-mail: [protected]@yahoo.com

Hi team,

I have ordered a levis sweatshirt (Black) on myntra to gift someone. But i received a damaged product and it has a small hole on it. I notified the same to myntra customer care and asked them for return. They denied it saying that the quality check was done before dispatching the parcel and now they cannot resell the sweatshirt. I agree that the hole may not be clearly visible. But its their fault that they are not thoroughly checking the product before the dispatch. Now why should i get penalised with a damaged product while its a miss from their quality testing team.

Please do the needful. I want to return the product.

Regards
Chandana paritala

It's been very frustrating as the delivery agent is cheating me every single day. I have multiple orders for return and exchange and every day i get a message that my order will be picked up but the delivery agent doesn't come. I have called him multiple times, reported the same to customer care but there is no response.

The delivery agent tells me that he will be there tomorrow but no one comes and this is happening every single day. Agent updates the status as "customer rescheduled" this is clear cut case of cheating from myntra and their delivery agent. Please take some action.

On the very sight of opening the outter cover from myntra it is seen that the saree completely differed from the one i ordered. I never even opened the inner cover and immediately processed for return on 4/1/2020. The very next day the parcel was picked up vide return number no [protected] i completely returned eveery thing with the tags. I have received email and sms that the quality check was not passed and refund held up. This is totally unfair on their part exploiting a customer. What is happening in between the period of pickup and your qulaity pass, the delivery agent contact was [protected] shared by myntra you enquire the delivery agent immediateky and refund my amount,