Myntra.com Complaints & Reviews

I made UPI transaction of RS:1259 to Myntra via google pay on 30th nov 2019 got message saying that "Your Citibank A/c has been debited with INR 1259.00 on 30-NOV-2019 at 19:09 and account
myntra.[protected]@axisbank has been credited. UPI Ref no.[protected]
SUBASH MURUGAN 4:27:58 PM" but the order didn't get placed, I raised a ticket for the same in mantra multiple times they said always we did not received money asked me to check with bank support, when I checked with bank team they were saying transaction successful beneficiary account got credited, even they given transaction successful confirmation mail which was requested by myntra, even after this confirmation mail myntra saying that they didnot received it, its my first and worst experience with myntra kinldy help me to get my money back . i will attach the all proofs

I have shopped a MANGO Women Cateye Sunglasses 53021018 from Myntra and I have received a terribly low quality, scratched item from the
Retailer : Savadik retail pvt limited, Gurugram
Order no.:[protected]-6108803
Purchased from Myntra on 16 December 2019.
Amount: Rs. 1960/-

I feel cheated. I talked to myntra executives and they are not giving any valuable response. This is very unpleasant to deal with such unprofessionalism. They are using MANGO's brand image and delivering low class products. I would've rather taken from your offline store. Please look into the matter with myntra and this particular retailer and help me out.
Pathetic services from myntra. They have cheated me for my hard earned money

I got my a pair of puma shoes today and mistakenly redeemed the insider points and now im not able to exchange that as size is a bit small for me. I dont want your insider points just want replacement for my product as fitting is the issue. Kindly make customer friendly policies.
This is the order id for your reference[protected]-5024801. Kindly do the needful asap.

Today while placing order on myntra, i was shocked to see that they are not delivering to my pincode 700010, where all my orders have been delivered since last 2-3 years. Even last october, i got my products delivered here. I tried putting my work pincode which is 721645, and even one of my relative's pincode oh howrah, but still facing the same issue. I called up myntra customer care and they clearly told me that they dont ship to these...

I have tried reaching you from 18 days. I have been talking with your executives 30 minutes daily. Many complaints raised i haven’t got solution for any. Neither your executives nor your customer care supervisors are serious about customers concern. I am just fed up with this attitude. I believe that this is the worst experience i have ever had on any online shopping site. Not receieving any satisfactory statement from your executives on working this case.

On 27 nov i order a jacket of 1956 rs. But i return this and on 16 dec 2019 refund of 1956 is intiated. I payment thru airtel money wallet.
But didn't get refund its goes 2 days.
When i pay thru phonepe refund credited instant than why not now
What i do
Linked myntra account to email [protected]@gmail.com

Please resolve issue...

I was in processed of doing shopping through Ur apps and when it came to payment my order through phonepe, by default payment request made through Avenue India Pvt Ltd and my 2000 deducted .1000 first tym then again 1000 .pls take an action against this and help me to refund my money 2000 back .

Pls see the screenshot below of that gateway transaction

I m a regular customer of myntra. I m trying to logging in my account from 5 days and unable to log in. Now it's locked and i have called customer care they also don't helped me, i have money in my myntra credit, please help me i really want my money. I can't afford this loss.
Myntra is looting there customer like this. Please take some action against this
Hope for quick resolution 🙁

Hi, this is regarding order no[protected]-1926501. I want to return a product (Since it does not fit properly) but i collected the insider point by mistake. Please take back the insider points and also the product. I want to return the product in any way. I have been purchasing very regularly on myntra and they should not disappoint regular customers. They should keep an option to return the insider points and make the return/exchange option available. I would want to return the insider points and the product and get a refund.

After having a really bad user experience on myntra, i decided to delete my account and all my data. Turns out, there is no option on the screen to do so.

When i contacted customer service using my email id registered with them and cell phone, they told me to send them government issued id proof like pan card, dl or voter id!
This is unacceptable and invitation to identity fraud. For closing an ecommerce website user account, and when i'm contacting using my registered email and phone, i do not have to prove my identity and give anyone my id proof's with which they can do something illegal.

I want all my data deleted from their site and my account deleted as well. I do not trust this business anymore.

Poor customer service! Deception! Scam!
We need urgent action taken in returning the product for a full refund or the consequences resulting in a case filed in consumer court and this experience broadcasted across social media (Tagging in your ceo and all higher business reps).
This is quite dumbfounding customer service experience form such a reputed firm and needs sorting else will result in a colossal business loss and bad reputation - can see that in any of your customer reviews.

Background: we are residents in the uk and are prominent users of myntra with spending of staggering 60-70k in a span of 2-3 months in 2017-18 as we love your products and order them weeks before we visit india as your return policies were always 30days*.
But lately we have experienced the dreadful outcome with our recent order order no:[protected]-6538301 for 10k.

Issue: your website has conflicting information on return policy as at the bottom of the page*: return within 30days of receiving your order and also *google: myntra return policy states the same, but we were confounded to know that you also have return policies based on products that are not clear to the user while placing an order and completely forfeits and contradicts your statements and this will be used as an evidence in our claim in court.

We have followed below steps in placing the order:
1. Login in to myntra
2. Search for any product
3. Select desired size and add to basket
4. Follow the checkout process
There is no clear evidence on return policy anywhere through this user journey.
*all relevant information is provided below in screen evidence

It’s with great regret that we would like to launch a formal complaint on your befuddled return policy. Your so-called agents/supervisors just read out scripts than understanding customer needs.

We have placed the order on the 8thnov and the was delivered on the 20th where my parents had to unfortunately get admitted to hospital and upon their return we have seen the product on video call and contacted myntra asap to return the item as the colour doesn’t match the description nor the quality was to your standards and expectations.
I have contacted your customer care numerous time with no luck in sending the product back for full refund as they simply don’t get it and each time i pay and call form the uk i have to explain the story for 20mins and been put on hold for atleast 30mins which has incurred me atleast £15 (₹1, 400). All the loss in time and monies incurred will be claimed for reimbursement in court.
After quite a long hysterical discussion, one of your supervisors (Aanchal) promised to sort it out and never got back with a resolution and then another male supervisor just kept reading script and further went to this vicious loop of emails with no resolution.

We would highly appreciate this issue being resolved asap and this will be our last step resolution, as the product is still in the package with all labels intact and in resalable condition as we have not even touched it as the person is still in the uk.

This is quite dumbfounding customer service experience form such a reputed firm and needs sorting else will result in a huge business loss and bad reputation - can see that in any of your customer reviews.

I have using my account since 8 years and i don't face this type of problem now i am not able to order and not able to use myntra credit.
I login my account with facebook and now when i ordering they want otp which sent to email id wich is very old now i am not that mail id

My new mail id is ([protected]@gmail.com)
My old mail id ([protected]@gmail.com)
My mobile number is [protected]

Kindly resolve my problem soon as possible

Actully it is very bar that customer care executive are talking rudely and not resolving the issue of my refund its hard earned money so i want to know when will my refund will be proceed of account [protected]@gmail.com... This site is worst to deal with as they impsoe fake claims and didn't transfer the money of returned items
This site is worst worst worst and i really want to tell everyone that please dont shop from myntra they cheat us in name of og brands... So kindly stay away from these kind of cheater
Actully when i returned the product after long wait they didnt even refund the 23000 amount and instead impose fake claims that i had made the different id's from my accounts as i hve complained about this fake id's been made from my no. And they told they will deactivate all other id's rather then mine offical one that is [protected]@gmail.com and now they block that one too and not refunding my amount

There was no price tag that was attached by myntra while delivering the product while return delivery boy refused to take parcel, instead of delivery people solving the issue customer is asked to take the product back and file complaint themselves, no value for customers in myntra. Very bad online site never buy and think of return they always has excuses while it comes for return. Quality is also low with high cost.

My a/c no is [protected]. The below mentioned is recieved from myntra. Kindly resolve my problem.

Thank you for contacting myntra
We would like to inform you that your refund is successfully processed into your source account. For your reference we have listed out bank reference number/s.
As we see, refund has been processed on 5/12/2019, it was reflected to your account

Amount - rs. - 311- bank reference number is - "[protected]

For any further disputes, i would request you to kindly contact your bank customer support team. The contact details of the bank support team will be printed on the flip side of the debit/credit card issued.

I ordered products on myntra, on 6 dec i got refund email but not got to my banac yet, and i ordered some products by mistake, mymtra locked my ac, and i had not 1 product yet and neither got refund of yet
Such a frauds
Noone is there to listen
Got no resoltution yet
Got different sizes, cant able to create a eeturn request becz ac is locked from their side
Neother got my last refund to bank ac issued on 6th dec

Order no:[protected]-3694501
Items: 2 trolley bags
Placed on: 27 nov 2019
Order delivered on: 29th nov and 30 nov respectively
Return placed on: 1st dec and 4th dec respectively
Return picked up on: 6th dec
Quality check failed on: 12th dec (6 days after pickup, no other mail or update was given to me before this)

I had placed an order of 5 bags, and i returned the ones which were not as per my expectations.

Both the trolley bags were picked up on 6th dec and the concerned person checked all tags and then took the bags with him.
I did not receive any update for the bags neither on my mail nor on the myntra app for the return pickup update, so i called myntra customer care on 8th dec (2days after pickup) and they assured me that return has been picked up successfully and the refund will come within 8 days of the item pickup.

But yesterday (12th dec), i received an email saying that due to quality check fail return has been put on hold for both the trolley bags.
So i contacted myntra on 12th dec regarding the same and they informed me that the product will be shipped again to me as it failed the quality check and then only they will be able to help me further with the return.
Why did it took them a week's time to do a quality check on the product and also the person who picked up the bags had already checked the tags and everything before picking up the products. So on what parameters did the products failed the quality check as tags were intact???

And i had a word with the senior executive as well and he asked me lame questions like "the quality check fails if the product was used, washed or tags were not present"
First of all why the hell will we wash new trolley bags!!! Tags were present in the product before pickup and in 2 days time i cannot use the trolley bags!!!

The executive was not listening the details properly, that the product was a trolley bag and not a wearable item!! Also they are still sending the products back to me. How do i know whether they have tempered with the products or not from their inventory
And are forcibly asking me to accept the bags worth more than 11 thousand which may be already defective!! If the quality check had to fail, then they should not have picked those items in the first place on 6th dec.

I want my refund as soon as possible because it has already been 2 weeks now since i placed the return request.

I ordered a Roadster sweatshirt order no.[[protected]-5753903] for rs 584 and I received it on 3rd December but it it didn't fit me so I made a return request and I an executive pickup the same and Myntra processed the refund on 6th December and it's 12th December and I still didn't receive my refund they also provide me a bank reference no but I didn't get any information from the bank so I have a humble request you to pay attention to my complaint
Thank you

Myntra has been fooling me.
I. Was suppose to get a product yesterday, however when i called in today to check why my. Product is recieved they told me that they are unaware of the issue and it will take more 5days since they have raised a complaint.
I. Am. Still sure that when will. I get my. Order or where my. Order is.
I need my order as soon possible
My complaint number is in[protected]

I was order from myntra samsung level u bluettoth headphone under order id[protected]-552801.

I have recieved belt on 05 th of dec. I have submit a written complaint to customer care on 05th of dec.

Today is 12th of dec and i haven't recieved any clarification or refund and any resolution.

Call to customer care several time and company not provide me any resolution