Myntra.com Complaints & Reviews

On 19th december, i ordered a mast & harbour olive bomber jacket and it was delivered on 23rd dec but there was a size issue so i immediately after just checking it for 1 minute packed in the same myntra bag with all tags intact. And on 24th dec. It was picked up and on 30th dec it was delivered to myntra but today on 31st dec i got an email from myntra saying the product has failed our quality check. I mean what is this. This is not the kind of service i will want from a e-commerce giant like myntra.

Return number: [protected]
Reason: quality check failed

Order no.[protected] 6723003
Product name - unisex black wireless headphone
Product delivered on 29th dec.

I want to return this product because of bad quality. Your product not opened by me, as you will found same packaging of your box.

After ordered your product and when the same was delivered to me. I checked at myntra that this is not returnable product. Meanwhile i checked voice quality from the nearby shop of same earphone which is too much poor.
I was your old customer and never request you for any such return request. I always believe on your all brands but this brand is very bad and no return policy also which impacts bad customer experience.
Requesting you to take this product return.

I had purchased two items from myntra on 05 Dec 2019 out of which one item is returned by me.
ORDER NO:[protected]-4546903

And for this returned product I should have receive the return refund of Rs. 999 respectively but till date 30.12.19 myntra has not refunded me the above amount. Myntra has only provided me bank reference number which is 30005193399342240000250 but I have confirmed from my bank that they have also not received any amount on behalf of me. I have contacted myntra for several times through mail and over phone but they keep saying it's processed from our end.

I am not getting any positive response from Myntra.

Hence requesting you please look into the matter and help me out.

My order no :[protected]-3048603

I had ordered a pair of Roadster coffee brown sneakers along with Navy Blue color of the same company..
It was a prepaid order for which i repent for not setting the payment option to COD
Navy Blue color sneakers were delivered on 16th of December, 2019.
The Coffee Brown sneakers was supposed to arrive along with the other pair...But it was missing
I, immediately called up the customer service and illustrated this issue..
Now speaking about customer care executives, they're one of the pathetic, miserable executives I've ever spoken to, on phone.. They're such mean and evil creatures.
At first, they'd tell me to wait for 2 min to check some information related to this issue and they'd ask me to stay on hold for 2 min and then they would turn their back and blatantly cut the call, which is atrocious..
The executive they've hired, are so unresponsive and are not even trained to speak properly..
From the past 10 days, i have called them for more than 15 times to get the update regarding my refund.. And everytime, i was asked to wait patiently for 24hrs..
But even after waiting for 11 days, the refund is not yet reflected in my account..
I trust this delay is just an oversight, but i need the refund immediately
I'm looking forward to launch a consumer complaint against Myntra for not resolving this particular issues

Hi my order number has been cancelled by delivery person.
Once the delivery person call from society gate but not delivered on mention flat address in registered which is mention
Order number is:
[protected]-0058601
Note this order does not cancel by me
Seems not good service by delivery person,
Going to to launch complaint in consumer court for arrogance & order cancel by delivery person only.

Please consider this as preliminary notice of intimation.

I have done so much compulsion and my account has been locked, i have got the wrong parcel from you, got the different brand and blocked my account and the delivery agent comes to me behaving inappropriately. That no action was taken only after that, did i make a mistake by shopping, i have done so many matches, yet you have not taken any action while my friend russell is already approved, yet does not take delivery agents, cancels out the baro, reacts furiously, gets him fired as soon as possible

Order id 112881993669350090503
Order id 112881993669350090503

Myntra refuse to return or exchange product after mistakenly collect myntra insider point.
Even they don't show any return policies when clicking on myntra insider point.
There is no exchange or return is there
The product size is not fit to me, its look too bigger in size.
If you don't accept return but atleast exchange the size.

Hi i have returned the products worth more than 22000 and the pickup agent have coollected them after checking all the products. It's been more than 3 days now i have been following up. Everytime i call myntra customer care, i get reply that they have taken down my complaint and are working towards it. Yet i havent received my refund.. Need help!!!

Product got delivered on 26th december. However mistakenly insider points got collected. When contacted customer support they were not willing to help on this as they stated that they cannot help and can do anything from our end with the wrong sized product. Neither refund was initiated nor exchange of the product was triggered over the app. Need this concern sorted out. If proper concern is not taken need a escalation of the same.

I have placed order amazfit watch but they delivered me cheap jewelry.

I complained about the issue to customer care
Three times.

They sent me a. Mail we have resolved u r issue by declining claim as we sent write product.

I put a word to them again i received a wrong product please recheck the things.

They came up with same answer.

They can't help out on the issue further.

Sir i paid for a. Watch worth 10k
Order number[protected]-9463001
Online.

I paid through credit card.

What should i do.

I have received a wrong product which has another order no with another buyer's name on the tax invoice page which was inside the package ..but on the outside package buyer's name was mine .. totally different product i recieved today.. i have ordered globus white front open shrug (women) but I got a red bathrobe large size with another order no.. pls return the product and place refund asap

I placed an order on 22nd december 2019 of rs 1307 (Order i'd number[protected]-1860101). Out of the total 4 products ordered 3 were cancelled, the total of which is rs 1082 and i received the return of only product of rs 244. The payment was done through google pay. Even after calling the customer care so many times i didn't receive the refund. I was asked to wait for 3 days for the amount to reflect in my account but i have not received the amount till date.
Kindly look into the matter.

Can not exchange product after redeeming insider points

I got few jackets and tops delivered today. The clothes I received are of poor quality and most them doesn't have proper fit. However, I mistakenly claimed my insider points and now i am unable to exchange/return them. I called the myntra customer care as well but they are unable to undo the changes made by me from backend. There should be some sort of functionality to undo the changes made by the end user.

I do not want my insider points, just want my replacement. If required you can take all of my insider points.

My order id reference no is[protected]-0600001

I am a frequent purchaser from myntra. I ordered a pair branded shoes (Nike) on 21 december 2019 (Prepaid rs. 2718)
Order no:[protected]-6227501

I got early arrival message for delivery on 27 dec 2019 itself. But what happened was i later got message at 7:00pm that product has been delivered when i haven't received it. I tried to call the delivery representative through a number (Note it was some company generated no that was given to me in this case not the direct number of representative which they usually give) he told me that by mistake it was done and he will deliver it till night but haven't got any delivery yet. And now i am even unable to reach to him. I have raised the complaint with them too and they are showing me some random sign that rep must have sent them like how # this response is. Don't they know anyone can do that. I need speedy redressal and refund of my product asap.
Please help me reach out to them.

Today on 28 dec while placing order the amount was debited from my bank account but the order is not place. I called to myntra customer support they informed that they do not have clarity on any transaction, your order is cancelled and your payment is stuck on gateway. I have received mail from my bank that the payment has been done to myntra mentioning the transaction id and the invoice number. Still myntra is not refunding my amount.. If we have not paid then how my bank generated the transaction id.. Highly disappointed!!!

On 25 dec 2019 i placed order for two products on myntra, myntra then redirected me to bank site were in i enter the OTP and it got verified and money got didected from my account but later the two products were still showing as yet to be ordered. The order didnt got place and also my money got didected, furthure i contact myntra customer care in return i got answer as within 48 hour the order will be placed automatically, even after 48 hours still the order is not placed. Now myntra cc is suggesting me to place another order. I am requesting myntra to refund me the money.

I have experienced rude behaviour with the Myntra delivery guy savan som (as shown in true caller) on 27-Dec-2019 in koramangala.at first he reached wrong address, and politely told him no worries you can come to correct address but he cut the call in between and afternoon when he reached correct address I was in meeting so couldn't answer him but I called him after 5 mins but he was so rude that, he shouting at me despite being his mistake at first place. And rising his voice in the streets. Such a ### and I even complained to CUSTOMER CARE before delivery for his improper behaviour but I am not sure how it was taken into account because I don't find any change in his attitude.

I ordered a jacket from myntra .as it is the larger size than i expected.and by mistaken i collected the myntra insider point due to which i am not able to return back it .so i called the customer care .and they are also told me they cannot revert back the insider point and not able to help me in return process and jacket is worth of 1200 ₹ . Jacket is not fit to me and it is total waste for me.

Dear Team,

Kindly help on this issue ..

I have order Moda Rapido kurta Rs-1999/-, I have received the product and the product not fit to me i placed return, the next day MYNTRA return person checked return pickup link and verified with this product IMAGE and taken product to his warehouse & by evening he return back to me saying due to price tag difference it was rejected while submitting at warehouse and requested me to check with customer case and place return again. when i call to Customer care people rejecting this issue saying - submit the correct price tag, we will consider your return (Myntra return polices will not accept) if price tag was different & we con't consider as return. ( I have received the product with price tag Rs - 1799/- of same Moda Rapido seller )

Thanks & Regards,

I ordered 3 dresses worth Rs.910 and I made my payment through Google pay and the money was debited from my account, but when I saw in Myntra it says order was not placed. I've attached the proof for the transaction. I tried calling the customer care but no one turned up and there was nothing related to my query. Please return my money fully and please respond by telling when will I get my money back. Please help.