Myntra.com Complaints & Reviews

Poor customer service! Deception! Scam!
We need urgent action taken in returning the product for a full refund or the consequences resulting in a case filed in consumer court and this experience broadcasted across social media (Tagging in your ceo and all higher business reps).
This is quite dumbfounding customer service experience form such a reputed firm and needs sorting else will result in a colossal business loss and bad reputation - can see that in any of your customer reviews.

Background: we are residents in the uk and are prominent users of myntra with spending of staggering 60-70k in a span of 2-3 months in 2017-18 as we love your products and order them weeks before we visit india as your return policies were always 30days*.
But lately we have experienced the dreadful outcome with our recent order order no:[protected]-6538301 for 10k.

Issue: your website has conflicting information on return policy as at the bottom of the page*: return within 30days of receiving your order and also *google: myntra return policy states the same, but we were confounded to know that you also have return policies based on products that are not clear to the user while placing an order and completely forfeits and contradicts your statements and this will be used as an evidence in our claim in court.

We have followed below steps in placing the order:
1. Login in to myntra
2. Search for any product
3. Select desired size and add to basket
4. Follow the checkout process
There is no clear evidence on return policy anywhere through this user journey.
*all relevant information is provided below in screen evidence

It’s with great regret that we would like to launch a formal complaint on your befuddled return policy. Your so-called agents/supervisors just read out scripts than understanding customer needs.

We have placed the order on the 8thnov and the was delivered on the 20th where my parents had to unfortunately get admitted to hospital and upon their return we have seen the product on video call and contacted myntra asap to return the item as the colour doesn’t match the description nor the quality was to your standards and expectations.
I have contacted your customer care numerous time with no luck in sending the product back for full refund as they simply don’t get it and each time i pay and call form the uk i have to explain the story for 20mins and been put on hold for atleast 30mins which has incurred me atleast £15 (₹1, 400). All the loss in time and monies incurred will be claimed for reimbursement in court.
After quite a long hysterical discussion, one of your supervisors (Aanchal) promised to sort it out and never got back with a resolution and then another male supervisor just kept reading script and further went to this vicious loop of emails with no resolution.

We would highly appreciate this issue being resolved asap and this will be our last step resolution, as the product is still in the package with all labels intact and in resalable condition as we have not even touched it as the person is still in the uk.

This is quite dumbfounding customer service experience form such a reputed firm and needs sorting else will result in a huge business loss and bad reputation - can see that in any of your customer reviews.

I have using my account since 8 years and i don't face this type of problem now i am not able to order and not able to use myntra credit.
I login my account with facebook and now when i ordering they want otp which sent to email id wich is very old now i am not that mail id

My new mail id is ([protected]@gmail.com)
My old mail id ([protected]@gmail.com)
My mobile number is [protected]

Kindly resolve my problem soon as possible

Actully it is very bar that customer care executive are talking rudely and not resolving the issue of my refund its hard earned money so i want to know when will my refund will be proceed of account [protected]@gmail.com... This site is worst to deal with as they impsoe fake claims and didn't transfer the money of returned items
This site is worst worst worst and i really want to tell everyone that please dont shop from myntra they cheat us in name of og brands... So kindly stay away from these kind of cheater
Actully when i returned the product after long wait they didnt even refund the 23000 amount and instead impose fake claims that i had made the different id's from my accounts as i hve complained about this fake id's been made from my no. And they told they will deactivate all other id's rather then mine offical one that is [protected]@gmail.com and now they block that one too and not refunding my amount

There was no price tag that was attached by myntra while delivering the product while return delivery boy refused to take parcel, instead of delivery people solving the issue customer is asked to take the product back and file complaint themselves, no value for customers in myntra. Very bad online site never buy and think of return they always has excuses while it comes for return. Quality is also low with high cost.

My a/c no is [protected]. The below mentioned is recieved from myntra. Kindly resolve my problem.

Thank you for contacting myntra
We would like to inform you that your refund is successfully processed into your source account. For your reference we have listed out bank reference number/s.
As we see, refund has been processed on 5/12/2019, it was reflected to your account

Amount - rs. - 311- bank reference number is - "[protected]

For any further disputes, i would request you to kindly contact your bank customer support team. The contact details of the bank support team will be printed on the flip side of the debit/credit card issued.

I ordered products on myntra, on 6 dec i got refund email but not got to my banac yet, and i ordered some products by mistake, mymtra locked my ac, and i had not 1 product yet and neither got refund of yet
Such a frauds
Noone is there to listen
Got no resoltution yet
Got different sizes, cant able to create a eeturn request becz ac is locked from their side
Neother got my last refund to bank ac issued on 6th dec

Order no:[protected]-3694501
Items: 2 trolley bags
Placed on: 27 nov 2019
Order delivered on: 29th nov and 30 nov respectively
Return placed on: 1st dec and 4th dec respectively
Return picked up on: 6th dec
Quality check failed on: 12th dec (6 days after pickup, no other mail or update was given to me before this)

I had placed an order of 5 bags, and i returned the ones which were not as per my expectations.

Both the trolley bags were picked up on 6th dec and the concerned person checked all tags and then took the bags with him.
I did not receive any update for the bags neither on my mail nor on the myntra app for the return pickup update, so i called myntra customer care on 8th dec (2days after pickup) and they assured me that return has been picked up successfully and the refund will come within 8 days of the item pickup.

But yesterday (12th dec), i received an email saying that due to quality check fail return has been put on hold for both the trolley bags.
So i contacted myntra on 12th dec regarding the same and they informed me that the product will be shipped again to me as it failed the quality check and then only they will be able to help me further with the return.
Why did it took them a week's time to do a quality check on the product and also the person who picked up the bags had already checked the tags and everything before picking up the products. So on what parameters did the products failed the quality check as tags were intact???

And i had a word with the senior executive as well and he asked me lame questions like "the quality check fails if the product was used, washed or tags were not present"
First of all why the hell will we wash new trolley bags!!! Tags were present in the product before pickup and in 2 days time i cannot use the trolley bags!!!

The executive was not listening the details properly, that the product was a trolley bag and not a wearable item!! Also they are still sending the products back to me. How do i know whether they have tempered with the products or not from their inventory
And are forcibly asking me to accept the bags worth more than 11 thousand which may be already defective!! If the quality check had to fail, then they should not have picked those items in the first place on 6th dec.

I want my refund as soon as possible because it has already been 2 weeks now since i placed the return request.

I ordered a Roadster sweatshirt order no.[[protected]-5753903] for rs 584 and I received it on 3rd December but it it didn't fit me so I made a return request and I an executive pickup the same and Myntra processed the refund on 6th December and it's 12th December and I still didn't receive my refund they also provide me a bank reference no but I didn't get any information from the bank so I have a humble request you to pay attention to my complaint
Thank you

Myntra has been fooling me.
I. Was suppose to get a product yesterday, however when i called in today to check why my. Product is recieved they told me that they are unaware of the issue and it will take more 5days since they have raised a complaint.
I. Am. Still sure that when will. I get my. Order or where my. Order is.
I need my order as soon possible
My complaint number is in[protected]

I was order from myntra samsung level u bluettoth headphone under order id[protected]-552801.

I have recieved belt on 05 th of dec. I have submit a written complaint to customer care on 05th of dec.

Today is 12th of dec and i haven't recieved any clarification or refund and any resolution.

Call to customer care several time and company not provide me any resolution

I receive order no.:[protected]-7265101 by 26.11.2019 around 11.30 am, i m little busy with meeting. Hence i was open this packet 26.11.2019 02.45 pm, when i was open myntra packing is outer is sound/seal condition (Plastic bag), but when i open inner pkt is unsealed... 1 box received in this box found 1. Charger code & ear bird., 2nd box missing in component (Ear phone - hammer) photo already with them... But case was declined from myntra team.

Vidya myntra cs manager, had confirmed on phone (Verbal communication) shipment release from myntra warehouse after 100% securities check... So we requested them kindly arrange to share us 100% examine verification certificate on your company letter head & also share us cc tv image.

Senior customer service :- inform us on phone, kindly share proof you had receive missing component, if any video or images which i received missing component... How can i share this, when i open this pkt that i know what is actual stuff in packet, right or wrong? How can say like this???)

100% security chk... Totally disagreed

100 % myntra is fake service, customer not satisfied your service and fake commitments.

I want proof from ur end 100% chk at ur warehouse. Every product release under cctv... If any thing hidden from your office that’s reason u r unable to share cctv /proof of quality chk or 100% security and intac condition.

With refer your below mail, stating that your product deliver intac condition. I repeated again and again (Outer packages : plastic bag is intac condition) but *inner packet is unsealed condition* i have a proof and when i open same time i” raise complaint and share photographs which i received condition with you.

What investigation you have done at your warehouse, show me the proof. I already share proof with i haved.

Did you check your courier company may be this also wrong info share with you...

I donot care your company policy rules and regulation.

I want solution... Regarding my money spend to your company of rs 2219-/. By cash. + interest also you earn in your company.

At least amazon or flipkart having some solution to the customer but your company does not do that. Any thing ealse (Decline)

Still i hv yet to receive any call from your office as discussed by vidya and more person, cs champion senior supervisor and manager... (Call arrange only 11:00 to 11:30 hrs ist.)

Totaly all of your sevice is failure only.

Frustrating your quality of work and way ur commitment to the customer.

I want solution only.

Or

Return back empty box to your warehouse, kindly arrange to the same from your courier company.

Or

Send me your office address to send back parcel to your office on collect term.

Get well soon @ myntra

I want solution as mentioned on phone as earlier as well. I don't want declined service
1. Refund of rs. 2219/-
2. New product.

Hi,

My myntra account with the user id [protected]@gmail.com, is suddenly they had suspended and locked, however without any reason or intimation they had suspended and if they had mentioned the reason like something went wrong i will accept, but i called to customer care people and they are saying no reason for this, this is strange and please take proper action on myntra on my issue, need an investigation for this...

Order number 112768104805786405703 placed with Myntra I was unaware of the insider points use policy and mistakenly collected the points and now I am unable to replace for a smaller size or a refund
I don't want the insider points deduct it from my account but please it's my earnest request kindly exchange with the correct size or take it back for refund I am pretty worries as it costs 3599

I have ordered a product on 7th december and since then in the tracking details it only shows that it's received by the seller. No message or mail regarding where is my product now, is it shipped yet, will it reach me within time given, nothing is mentioned by you. This is very unprofessional on your part. And if this order does not reach me on time i am not using you app and also recommending others to do so.
Thank you.

I have bought a u s polo jacket but I am not getting return option, after calling to myntra customer care they said that there was some issue from seller side or from app, this happened twice and told me to wait for a week. But even after a week I called customer care now they are saying that I have earned some points so I can't return. I didn't do anying with points kindly resolve this issue

When i placed the order they gave me a stipulated time to complete my delivery but now they failed to deliver my product within the time and at per their convenience the reschedule the delivery in another 7 working days..
1 i bought this product to use it during my upcoming vacation commencing 13 th december and since they have reschedule it i no longer need the product.. But unfortunately to harass the customer they are not even allowing me to cancel the order or refund my payment
This is not acceptable as i am facing this delay delivery issue for the second time and hence i wanted to complaint

I purchased a sweater for which insider points were showing, i didn't know what was that so i clicked on it and those points were added to my myntra app details and then it showed that i cannot return or exchange the product, for which i feel disgusted as the product i got is too oversized for me. It doesn't suit my body type and stature. I wanted to place a return request for the same as it cost me way too much for that sweater.
Please help me resolve this issue asap!

I ordered shoes from myntra. The product did not fit me well. I proceeded to return the product. On the page, there was some shiny option which said collect points. I mistakenly clicked on it. Then the return option was gone. I called customer care. They told me you have collected insider points so this item can't be returned. I told them the product doesn't fit me and i do not need any points. The customer support person told me this is so unfortunate it happened to you. But we can't accept your return. If this product is of no use to you gift it to someone. We can't provide you any resolution.
The item is of no use to me and it got delivered today only.

Dear sir
I have bought a sandals of INR714
from MYNTRA online shopping but they send me wrong product material instead which was they show in thier app.they told that the soul of sandal is synthetic but is is fully plastic not synthatic and also product quality is very poor.they loss my money and time also.i.want justice to loss my time.otherwise i will go for higher authority court.
Name nikhil rathod
Mail - [protected]@gmail.com

I have received a clothing (Stiched blouse) without any price tag. I raised a complain to them regarding the same as i want to return the product. According to them the price tag has been sent and they have a cctv footage for the same. So i ask them to provide the cctv footage. According to them (Conversation on call) they cannot provide the cctv footage, so i asked them to provide this in written to me that they they will not share the cctv footage to me, they are not even ready to share this in written to me. They say they cannot return the product and they will not provide anything (No footage and nothing on email).

Customer is being cheated by such companies.
Kindly take my concern forward.