Myntra.com Complaints & Reviews

Hi,

I bought a jacket from Myntra on Nov 29th which was a wrong product. it didn't match the colour and the design. I raised a return request, next day Myntra representative came and reject the return as the product didn't match the image. He asked to contact Myntra support and take the approval and next day the problem will be resolved.

As I was asked, I contacted Myntra helpdesk and had the complained registered. They asked me the image of the product and Tax invoice, I sent them immediately. To this date, I have not received any update so far, I've been calling Myntra everyday and they ask me to wait for 24 hrs, everytime I reach out to them.

Please help me out here. The jacked is as it was received.

I have ordered a watch from myntra its been few days but they have not delivered the product to the courier service. But the tracking says that they have delivered it. Its showing the same from few days. I have contacted both courier service and myntra but the courier service says that they have not received the shipment yet so they can not do further process. Don't know why myntra is taking so much time. My awb number is [protected]. Please solve it asap.

I have paid from paytm upi but my order not placed and i have screenshot of my payment which was successfully paid to myntra account. But i haven't got any response from myntra after complaining so much.. I want my cash back any how.. Why are you doing this myntra.. I trust this app blindly but after this i have trust issue with this app.. Now please give my cash back

I had purchased 6 items from myntra online shopping under order no[protected]-2428501 on 25.10.19.
Few items were requested to be returned, but one of the item (Roadster women beige solid heels) was not accepted for return on the plea that original tag was not there.in this regard it is to mention that there was no original tag with the item, only one sticker showing mrp was there on the bottom of the heel, which was absolutely intact.
I request them to accept this item for return as it is confirmed that there was no separate tag other than rate sticker on the bottom of both heels.

This complaint was lodges on 13.11.19 as well as on 25.11.19, but no response at all from myntra.
I may please be contacted at [protected], is required.

I have purchased 7 men t-shirts from myntra on 29th nov 2019. My order no.:[protected]-9399001. Out of 7 t-shirts i have cancelled 2 of them of worth rs. 1148. I have got the email response saying that the order is cancelled successfully. As per refund policy of company the money should be refunded back to original mode of payment with 7-10 days. I have been following up with costumer care of myntra from last 5 days but keep on getting excuse like it will be initiated by end of day. Such attitude of myntra is not acceptable. Such incidence can be termed as fraud to customer. By doing this they will loose their market credibility.

I need refund of my money i have paid for the cancelled items.

Thanks
Aanchal chourasia
Registered email-id: aanchal. [protected]@gmail.com

Customer service was pathetic and useless and she hang up on me like i am asking for something impossible, i ordered two denims and today only the arrived i was sleeping and my brother took the order and didn't informed me as well, i woke up and saw that i can collect my insider points before the delivery because i was not aware that it was delivered so accidently i claimed points for both of them and after sometime i saw my order was there and when i opened it, one denim was absolutely fantastic, but the other one was a jogger instead so i chat with an agent and she told me that i can not exchange it because i claimed like seriously for the 70 points you want me to keep something that i don't want i told her to take all my points and she hang up on me this is unacceptable customer service is pathetic don't shop at myntra

I have received a fake product product from myntra. On contacting them i was told that the products are original and since i am out of the return window call was disconnected. This is the first time i am facing issues of receiving fake product. I fail to realise that they are protecting the seller on this. Myntra registered the complaint under number incident id - in[protected] and then responded by email stating they will not take a return as their products are original.

I had order a bluetooth earphones from myntra on 2 december 2019 and was delivered by 5 december. To my sorrow the product was received in a damaged condition withits led earbuds not working. When i called the service centre they stated that the product is not refundable or replacable due to the policies and asked me to service it. I find it very difficult since my rights are broken here. I would request the honourable court to look after into it and provide a justice keeping in mind the consumer rights.
Thank you

I had ordered this watch on 1st december 2019 and received it on 4th december 2019. And i placed the return request as soon as i saw the product. The watch’s dial has scratches on it, the polish on the band has worn off from so many places! Even the invoice they gave is vertically cut into half so that the price, date and time of the whole order is not visible. The watch costs 9990. It is very very expensive. Please look into the matter asap. I called the customer care, they were not of much help. They are just saying that i’ll get an update regarding it on 11th december. I don’t want to keep the watch with me for that long. Please look into this matter and help. Please.

I had ordered shoes from myntra and later, placed a return request as they didn't fit me well. The pickup executive arrived the same day but at the time i didn't have the shoe box with me. So i asked him to come back the next day. However, he placed my return request on hold, which required me to contact the support team to reschedule the pickup. I have been calling them ever since then (5 times until now) and they say that they will get back on the request in 24 hours but they never respond. I need help in getting the return through.

I had self shipped a product which i had brought from myntra, view they had no pick up from my address.

The refund of the courier charges have been credited to myntra pay but i wanted in my bank account, which is against my wish and will.

I would like to lodge a complaint against myntra that they are forcing and harassing customer for crediting my courier charges in myntra pay only and not giving the courier charges in my bank account.

I am order a jeans on myntra on 29/11/2019
And 03/12/2019 myntra delivery boy call me but on that day i am unable to take my order and at night i receive order delivered massage
And then i complaint myntra customer care and i told him that i am not receive my order

And now he did not respond he not help me
This is my prepaid order when i contact myntra for this issu he send me signature for verification and i told him that this is not my signature

I have ordered ucb black slippers on myntra.com. But i received white colour. So i placed a return request. The delivery executive refused to take my order as it is not matching the picture. How rediculous is this?. I placed a return request because i got the wrong product. I have called the customer care executives and they are saying to wait for 24 hours whenever i am calling. It's been 9days they are saying the same thing but my issue is not getting resolved. My order id is 112623417057775771301. Please look into my issue and solve it as soon as possible.

I placed an ORDER NO:[protected]-2348803. To my surprise a different product was delivered. I called up customer care at that very moment and i asked them to raise the issue. They did so and declined my complaint in less than 18 hours ( i dont know the level of their investigtion). The product ordered was- https://www.myntra.com/10453452 and what i received was a mix of two products( i had to check ut their entire collection to figure out the mistake)- pallazo and dupatta from https://www.myntra.com/kurta-sets/biba/biba-women-grey--green-solid-kurta-with-p...⇄ and kurta item from https://www.myntra.com/kurta-sets/biba/biba-women-green--peach-coloured-woven-de...⇄

It is ridiculous if this is how they investigate their cases. The product is more thn 7k and this is a substantial amount of money, I want this product to be taken back and my money to be refunded. This is cheating. I dont expect this level of service and instigation is a joke.

Take this case seriously and resolve on priority. Attached is the picture of barcode and if product images are needed i can provide that as well.

15 days back i had returned a product to myntra pickup agent. On 27th the refund process got initiated from myntra's end but till now i haven't received my money. Also, their customer service team is not giving any assurity of returning it back to my bank account nor any response from their end i have got after several complaints.

The order details are as follows:-
Order no[protected]-0174201
Amount to be refunded - rs. 1745/-

The return number is [protected]. The product is roadster which was ordered was received in a bad condition. As a result return was initiated within few hours. The roadster (Mrp: 1199) ordered did not even come in bad condition. The suit was already dusty and creased due to bad handling and packaging. But after the return was initiated and return pickup was successful, but refund not received myntra promise time 1-2 working days but refund...

I ordered a Aarrah, Grey & Gold-Coloured Embroidered Padded Ready Made Banglori Blouse on 20 Nov, 2019 through Myntra. On 28th Nov, Myntra delivered me that order, but, it was not that blouse product which I had ordered. The delivered one was a totally different product in every aspect, especially of below standard. That delivered product had all the tags on its cover packet, only. Immediately, I lodged a return request. But, the service man declined to take it on return as the ordered image product and the returning image were not matching. What a ridiculous logic! Myntra should be asked to tag every delivered item insitu, not on the packet only. Is it a way to make fraud by the side of delivery system? And, here, customers are victims only.
Then, I personally talked with the representative of Myntra customer care, twice. The return requests were also placed twice again. But, the same thing was happening again and again.
I want the return to be done and refund made for the Blouse.Really dishonest and disappointing behavior from Myntra.
I want to file a complaint against Myntra and sue them for the stress they are giving and not playing fair at all.

I ordered 2 dresses worth rs 6500 which doesn't fit me well. When i called customer care and spoke to some supervisor, they said since insider points have been collected i can't return the product and hence forcing me to keep the product that i don't wish to keep. Moreover i do not know what these points are for. This is so ridiculous. I requested them but they are not accepting returns, its a totally waste for me. I will never shop from myntra and request u all to stop shopping from myntra..

Hi, this is regarding order no.[protected]-9822501. I want to return a product (On[protected] since it does not fit properly but i collected the insider point by mistake. Please take back the insider points and also the product. I want to return the product in any way. I have been purchasing very regularly on myntra and they should not disappoint regular customers. They should keep an option to return the insider points and make the return/exchange option available. I would want to return the insider points and the product and get a refund.

I have placed an order in myntra on 18tu November, 2019 but till date the order is not delivered and I have raised a complaint about the same to the myntra customer service but still no resolution is provided .They had transferred the case to the case manager Mr. Sahil and he is least interested in working for customer .
No resolution is provided by them and there is no TAT period they follow to resolve the consumer dispute