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Myntra.com Complaints & Reviews

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Updated: Dec 17, 2025

Complaints 9916

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818

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9098

Bad 😕 It seems that Myntra.com has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Myntra.com reviews & complaints page 264

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Address: New Delhi, Delhi, 110005

Hi,

I have placed an order for skullcandy headphone inkd through myntra app on 17th nov 2019 and today on 19th nov 2019, i have received the item. The moment i received, i found that it is a defective product and within 1hr i have called customer service and spoke to supervisor kanchan. She repeated same thing about the policy for 45mins that this is non returnable product. However i have told her that i cannot visit service center after paying 1700rs for the headphones and i am not willing to pay another 500rs for transportation since the place is very far from my place where i live. Then i asked her to transfer the call to her supervisor. She connected my call to apoorva (Her team leader), she purposely reacted that she is not hearing my voice and she disconnected the call.

This is very disappointed. I am an old customer of myntra and never faced an issue before but this time they gave me very hard time. Atleast they could have given some kind of solution or an alternative and not forcing me to call skullcandy service center.

I want them to refund my hard earned money which they have wasted. They have wasted my time and money both.

Regards,
Yashica

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Address: 461001

Hi greetings,

This is with reference to my orders placed on 16th november 2019, order no[protected]-4799603). I want these orders to be delivered on and before 21st november 2019 as i am in the need of products and nobody will be there as i am going out of town.
Request you to kindly deliver it as soon as possible in the above mentioned dates.
Regards,
Srishti talreja

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Address: Shimoga, Karnataka, 577201

I am a regular myntra customer. I had ordered product worth 15000. Now so many products among them are not fit. I want to return them. But my product is locked. I need to return very badly. I m from a middle class family and can't afford lose 15000. Please help me unlock the account. Also myntra customer care people are not responding. Please help me.

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Address: Vasai Road, 401202

On the day the product was delivered, mytra app was initially unable to proceed with return and then forcefully added some points to account and removed option to exchange or return. The customer care also refused to accept complain and said they couldn't return the product even when it was requested on the same day. It was clearly brought to their notice that it was apps fault and the delivery happened the same day but they said that confirmation...

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Hi as expected delivery date is 14th of Nov but got delivered early how can i check both size if it is not available on right time because of marriage is at 15th Nov.

Now when I'm trying to return the 42 size i, m unable to return it.

Please do needful to return this product

If the product is delivered early how am i responsible for it I'll live in Kochi and i came to annatapur keeping excepeted delivery date is 14thnov while both products are brough from same seller and same product with different size why their is delay in two products which made me to return the product late.

Previously myntra has 30days return policy i do remember that.

I'm frequently buyer of myntra if they r not willing to help me out when i have called customer care so I'm feeling like i should have brought from offline stores onlyonl

My contact number:[protected]

Regard,
Arcot Manjunath
Security Researcher

+1 photos

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Nov 18, 2019

Updated by Arcot Manju I have brought two swerwani of different size but excepted delivery date is 15th but delivered early so it became this issues.

Nov 20, 2019

Updated by Arcot Manju Promised delivery date is 15th nov for both products but 40 size swerwani was delivered on 10th of Nov and 42 size got delivered on 16th nov(both products started shipping on same date from same seller) i have accepted the product of size 40 which is delivered on 16th nov even after promised date ended, why can't you take one day exception and return my 42 size product.

Nov 20, 2019

Updated by Arcot Manju I've called on 18th November for returning 42 size.? Anyhow product should be delivered on promised date if myntra got delyaed we are accepting if we are delayed by 1day myntra won't accept it's not fair.

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Address: Sangrur, Punjab

Hii.. I am myntra customer my name is jasvir romana. I order for rica wax my order no is[protected]-7001703. Today it's delivery day but deliver boy can't come to my home to deliver rica wax. It is so bad my experience is also bad for it. Here, his mobile no :[protected] and[protected]. Plz help my me. I have do two orders also. Plz deliver order to my home.

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B

bharat Sabharwal

from Delhi, Delhi

Nov 19, 2019

How to submit a complaint to Myntra?

You can submit a complaint against an order on Myntra in two simple steps:

Diagnose your issue- It is the most important part of your complaint. Check for the minutest of defects in your purchase. Click pictures to keep evidence. If your complaint relates to refund, or the amount of the order- keep receipts, emails, SMSes, and records of your conversation with Myntra’s customer care team. Resolver’s interactive online platform makes it easy for you to pinpoint a specific issue without causing any confusion. Try Resolver.in or Resolver India

Submit a written complaint to Myntra– After choosing the issue, enter your Order ID and explain what happened. Write all the details related to your complaint. Take this opportunity to express the type of resolution you’re seeking from Myntra- replacement, refund, exchange or compensation. Give more details like your registered email ID with Myntra, date of order, attach the proof of damage or receipts.
This service is absolutely free, time-saving and available 24*7. Your complaint will reach Myntra’s customer service team within seconds. Further, you may check the status of your complaint, the replies sent by Myntra and possible escalation steps.

Alternatively, you can try the following methods to file a consumer complaint with Myntra-

Request a call back from the customer care team via Myntra App. This may take 16-18 mins before you hear from a customer care executive.
Call on +91 [protected] or Myntra’s toll-free helpline [protected] from your registered number to lodge your complaint.
You can use the ‘Help Centre’ option on Myntra App & website to raise your concerns.
Visit any of the following addresses to raise your issue in person:
Returns Processing Facility-

Survey Numbers 231, 232 and 233

Soukya Road, Samethanahalli Village

Anugondanahalli Hobli, Hoskote Taluk

Bengaluru- 560067

Myntra’s Corporate Office-

Myntra Designs Pvt Ltd

AKR Tech Park- B Block

Krishna Reddy Industrial Area

7th Mile, Kudlu Gate

Bengaluru- 560068

To read more about how to file a complaint against Myntra and to know more about your rights.

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Hi, this is regarding order no.[protected]-6213901. I want to return a product (On[protected] since it does not fit properly but i collected the insider point by mistake. Please take back the insider points and also the product. I want to return the product in any way. I have been purchasing very regularly on myntra and they should not disappoint regular customers. They should keep an option to return the insider points and make the return/exchange option available. I would want to return the insider points and the product and get a refund.

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S

Sharon priyanka

Aug 13, 2020

Hi I am not able to return my product after accidentally tapping collect points. The size is bigger thn expected

M

Manalip55

Sep 5, 2021

Hi I am not able to return my product after accidentally tapping collect points. The size is bigger thn expected. My order no. is # 1181763 [protected] also product is defective some laces are coming out of jeans and it look like cut.

not able to return product after collecting insider points - Comment #3889673 - Image #0

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Address: Aligarh, Uttar Pradesh, 202001

I have ordered anouk kurta set from myntra. I received a wrong product in place of that. So i submitted a request for return. But return was also approved. Complaint no. Is in[protected]. But the product has not been picked up yet despite return has been approved. The wrong product which i got is of very bad quality. It was my worst experience in myntra. I will never recommend anyone to use myntra.

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My exchange option blocked.l accidentally collected insider point.i didn't know such things happen.worst experience with myntra.they are cheating consumers trust.my money lost.when i contacted myntra customer service they said they can't do anything.please help.
I am a regular customer of Myntra, if you do like this i have to other shopping platforms.

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I'd ordered hubberholme navy blue joggers from myntra, and it is written that it's price is 471 rupees, but when i received my order, its written 621 on the parcel and the delivery boy had taken all the money, and when i asked myntra for refund, they simply refused, and when i asked them that i will return my parcel, they told me that i will not get all 621 rupees..
I want my money back

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Address: 249403

I ordered a saree from myntra. Got just different product. I raised a exchange request in exchange request i too mentioned that the product is different. When the delivery boy came he refused. I raised a request via call then gave the details via e mail. Replied them. Now after doing regular follow up they are saying it cannot be done since time is passed.
Why should i suffer because of some mistake from their vendor. I even told them the mistake that i have received invoice of some other person in that bag but they won't consider... This is the worst experience

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I've ordered a pair of shoes on 8th nov 2019 in myntra.com but i forgot to apply my myntra credits so i cancelled it. Next time so i can apply and i did the payment through google pay upi. As i did my payment through gpay upi the refund should've reflected to my account instantly or the maximum timeline is 48 hrs. Today its been more than a week i haven't got the refund yet. As i had conversation with their executives they are saying that your refund has successfully processed by our end and sent me a reference no. Of the transaction told me to contact with your bank customer support. When i called the bank support team and told them to validate the refund if it is pending at that time they said we can't do anything on this issue as the refund is from 3rd party source and when i talked to myntra executives they are not responding properly.
This my myntra order id :[protected] 4986501
Reference no. :[protected]

Nov 19, 2019

Complaint marked as Resolved

The company hasn't taken any step regarding this. When i called them they just told me that your refund has successfully processed from our end and they sent me a reference no. to do further enquiry regarding this transaction. The company executives told me to contact with my bank support team. And the SBI support team is denying to do equiry of this transaction . They are saying that transaction from third party we can't do anything as this is against our policy. Noone is helping me out from both side. I just helpless They never called me from their side . Their email address is [email protected]

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Address: 110003

I placed a few order from myntra and delivered the product yesterday. There is some insider point collection feature by mistake i claimed my insider points and now i am unable to exchange the dress. Because of this no option is available for exchange. I called the myntra customer care as well to resolve this issue but they are unable to resolve it even though i told them to take the collected points back.

This insider point collection feature implementation should at least provide the user to modify the details as well accordingly the points will be adjusted.

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Address: Survey No.17/9-B, Maruthi Chambers, Ground & 1st Floor, Annexe, Roopena Agrahara, Bommanahalli Bommanahalli Bangalore Urban District Karnataka India - 560068, Bangalore, Karnataka

I ordered 1 kurti from myntra on 25 oct, it has been undelivered till today, it said it would be delivered by november 8, it had been showing out for delivery on november 5, two times i received a call at night claiming they don't have any delivery boys now so they will deliver it tomorrow morning, so i said ok, they updated as i m unavailable to receive the product and till now the product has not come, i m terrible upset and will never shop on myntra ever again, amazon and flip kart delivers it in about 4 to 5 days max, myntra has taken more than 20 days and still not delivered

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The product i put it for exchange, mistakenly gave back to delivery agent with other return product. When other delivery agent came for exchange the product, he is asking for product to be exchanged. But i already gave back the product with other delivery agent. When i called myntra regarding this, they are telling they didn't receive the product back. They are declining the refund or the product back. They are asking me for proof, i don't have any proof only my friends are the witness. When i called the delivery agent he said he exported the products back and he will give the receipt. But now he blocked my number. Please do help me with this.
And also in myntra app it is showing return request declined, but i didn't kept it for return. I kept it for exchange.

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13.11.2019
I am not able to return 3 of the products that were ordered just because of the myntra points that were added to my account.
It is unacceptable as there was no pop up with the information that we wouldnt be able to return/exchange items incase we collect the myntra points.
And moreover, no idea on whats this myntra points all about!

I dont care about the myntra points.
I want the products to be returned and my amount refunded.

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Address: 160071

Recently(on 9th nov), i ordered one Besiva dress from Myntra. The order arrived early(on 11th nov) and i was not available at home and nobody was there to receive it. So the delivery boy just called me up to tell that and I asked him to deliver it in the evening but he refused and said he will be coming the next morning(on 12th nov). But after few moments i just received a message saying My order has been delivered and the status in the app is also set to delivered. I tried to call the delivery boy again but it's unable to identify me as a customer. I raised my issue to Myntra support team asap and they sent me proof of delivery(POD) through email and what i found there is that the delivery boy has done my signatures himself. Now the myntra support team is saying that from there side the order has been delivered. They should atleast dig deeper into the issue. They should either deliver me the product or refund my money.

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I have ordered product from them which shows 2200 on website and the tag i received it is 1999 n i requested for size exchange for which their logistics dept refused saying price tags not matching i called customer care they said it will take max 48 hours. They really do not bother for time and value customers. I requested them to deliver product today as i need to go in evening but because of their stupidity i cant be at that place. Their logistic person asked for this product without giving me the exchanged once he said i will get later. When i refused to give he misbehaved.

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Address: AZAAN international school , tolichowki, Hyderabad, Andhra Pradesh, 500008

I have collected myntra insider points for a product by mistake and then i was unable to return a dress. I asked them to take away the points and provide the option to return the dress but they redused.. For 9 points i was unable to return a dress of 950 rupees. Who asked them to give those points? If they provide points for shopping there must be a facilty to take away points for returning. I wanted to place the return request the same day of delivery. I did not even use the product. Its a complete fraud. I[censored]ser didnt return the product till 30 days only then there must b addition of points why is there an option to add points that pops up. Because users can click on it by mistake and then they can make money. And it avoids all the return and exchange drama.

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Address: Bangalore, 560076

Product ordered on 25/10/19. Status shows delivered. But not delivered. Pathetic service.
Matter has been brought to customer care. Tweeted many times. Called customer support many times. But all efforts were futile. They are thick skinned. Please let me know the next steps. We tried our level best. Spoke navnath now. But still they ask us to wait till november 15.

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