Myntra.com Complaints & Reviews

Address: Shimoga, Karnataka, 577201

I m a regular myntra user and now my account is locked without previous notifications. I have purchased products worth 20000 and now i want to exchange and return some of them. So kindly help me in unlocking the account. I m from a middle class family and can't afford to lose so much of money. Please help me with this. At least let them activate till i have dealt with the products which i have purchased in the last one month.

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Sadhkot

from Mumbai, Maharashtra

Nov 21, 2019

My mutra account is locked, their phone nber is invalid. They do not have an email address to send query or find out what to do. I have approximately 2200 INR in my Myntra wallet.
I am helpless. I do not know what to do or how to contact them.

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I recently ordered a watch through mytra and after ordering, it showed 2 weeks time to deliver the product. While tracking, it showed that the product reached the nearest ecom courier facility within 2 days. After about 5 days i got a msg that the product was out for delivery. But i never received it. After complaining abt this to myntra customer care. They suggested that i wait for 2-3 days. Now i got a msg saying that the package has been returned back. The total process looks fake and something s fishy, they let you buy something on an offer and hold the money for 2 weeks. Talking to customer care is useless as they only know to apologize and not sort out the problem.

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naveen96raj

Nov 20, 2019

Hai sir I have ordered a hrx jeans on May 21 unfortunately the item was not good and I have initiated a refund but I dint got my refund yet so please initiate an enquiry on this

Thanks®ards
Naveen raj

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poojakamra

Nov 20, 2019

I placed an order which was RAYMOND CLOTH FABRIC and it doesn't have any MRP tag. Now the myntra is refusing to accept the return static mrp tag is mIssing. Myntra agent picked up the product but next day recieved msg that procuct tag is missing. Even though i have return the product in the same condition i have received.

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Address: Banglore

It's really sad to write such thing about a big online brand likmyntra. It's been 5yrs m an elite customer (As they say) purchasing from myntra. Bt frm last month they r overcharging me 149 rupees extra per product as delivery chrg under their fare policy rule by saying that i return multiple times hence m also not allowed to use cash on delivery benefit. Is it fare to accuse in the case when i am purchasing online? They should understand at least if i am buying multiple product at a time it's obvious i'll return too if the product is intangible and not obvious to me would i be forced to keep the unwanted things which i didn't like anymore because of quality issue, price issue, fit issue n so on.

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akiro ayeh

from Imphal, Manipur

Nov 21, 2019

Myntra has a strange and weird policy. Why can't they just transfer the refunded amount directly to the customers account instead of putting it in the Myntra credit in Myntra. I want the amount to be transferred to my bank account. Myntra cannot force it's customers to use the amount only on Myntra app

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I had ordered 2 jeans, a top and 1 eyebrow pencil from myntra and they have given me a wrong product delivery (A useless men's trackpant) for the top and they claim to have delivered all the rest products to me. I never got those products. Will never purchase anything from myntra henceforth. Have been their regular cusyomer and still they cheat is. They have made my loss of 1900 rs

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Address: 560103

I had bought roadster watch from myntra. The product looked cheap so i raised a return request. And today i got the message saying that the product has failed quality test as the strap is damaged. Which i don’t how it happened and they refused to share the images due to privacy policy. I have been buying products from myntra and this is seriously disappointing.

Order no:[protected]-4741601

Hope the team will look into the matter.

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Address: New Delhi, Delhi, 110005

Hi,

I have placed an order for skullcandy headphone inkd through myntra app on 17th nov 2019 and today on 19th nov 2019, i have received the item. The moment i received, i found that it is a defective product and within 1hr i have called customer service and spoke to supervisor kanchan. She repeated same thing about the policy for 45mins that this is non returnable product. However i have told her that i cannot visit service center after paying 1700rs for the headphones and i am not willing to pay another 500rs for transportation since the place is very far from my place where i live. Then i asked her to transfer the call to her supervisor. She connected my call to apoorva (Her team leader), she purposely reacted that she is not hearing my voice and she disconnected the call.

This is very disappointed. I am an old customer of myntra and never faced an issue before but this time they gave me very hard time. Atleast they could have given some kind of solution or an alternative and not forcing me to call skullcandy service center.

I want them to refund my hard earned money which they have wasted. They have wasted my time and money both.

Regards,
Yashica

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Address: 461001

Hi greetings,

This is with reference to my orders placed on 16th november 2019, order no[protected]-4799603). I want these orders to be delivered on and before 21st november 2019 as i am in the need of products and nobody will be there as i am going out of town.
Request you to kindly deliver it as soon as possible in the above mentioned dates.
Regards,
Srishti talreja

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Address: Shimoga, Karnataka, 577201

I am a regular myntra customer. I had ordered product worth 15000. Now so many products among them are not fit. I want to return them. But my product is locked. I need to return very badly. I m from a middle class family and can't afford lose 15000. Please help me unlock the account. Also myntra customer care people are not responding. Please help me.

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Address: Vasai Road, 401202

On the day the product was delivered, mytra app was initially unable to proceed with return and then forcefully added some points to account and removed option to exchange or return. The customer care also refused to accept complain and said they couldn't return the product even when it was requested on the same day. It was clearly brought to their notice that it was apps fault and the delivery happened the same day but they said that confirmation has gone to seller and it cannot be returned. So the only option remains is to go to consumer court and teach Myntra a lesson for carrying out such frauds.

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Hi as expected delivery date is 14th of Nov but got delivered early how can i check both size if it is not available on right time because of marriage is at 15th Nov.

Now when I'm trying to return the 42 size i, m unable to return it.

Please do needful to return this product

If the product is delivered early how am i responsible for it I'll live in Kochi and i came to annatapur keeping excepeted delivery date is 14thnov while both products are brough from same seller and same product with different size why their is delay in two products which made me to return the product late.

Previously myntra has 30days return policy i do remember that.

I'm frequently buyer of myntra if they r not willing to help me out when i have called customer care so I'm feeling like i should have brought from offline stores onlyonl

My contact number:[protected]

Regard,
Arcot Manjunath
Security Researcher

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Nov 18, 2019

Updated by Arcot Manju I have brought two swerwani of different size but excepted delivery date is 15th but delivered early so it became this issues.

Nov 20, 2019

Updated by Arcot Manju Promised delivery date is 15th nov for both products but 40 size swerwani was delivered on 10th of Nov and 42 size got delivered on 16th nov(both products started shipping on same date from same seller) i have accepted the product of size 40 which is delivered on 16th nov even after promised date ended, why can't you take one day exception and return my 42 size product.

Nov 20, 2019

Updated by Arcot Manju I've called on 18th November for returning 42 size.? Anyhow product should be delivered on promised date if myntra got delyaed we are accepting if we are delayed by 1day myntra won't accept it's not fair.

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Address: Sangrur, Punjab

Hii.. I am myntra customer my name is jasvir romana. I order for rica wax my order no is[protected]-7001703. Today it's delivery day but deliver boy can't come to my home to deliver rica wax. It is so bad my experience is also bad for it. Here, his mobile no :[protected] and[protected]. Plz help my me. I have do two orders also. Plz deliver order to my home.

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bharat Sabharwal

from Delhi, Delhi

Nov 19, 2019

How to submit a complaint to Myntra?

You can submit a complaint against an order on Myntra in two simple steps:

Diagnose your issue- It is the most important part of your complaint. Check for the minutest of defects in your purchase. Click pictures to keep evidence. If your complaint relates to refund, or the amount of the order- keep receipts, emails, SMSes, and records of your conversation with Myntra’s customer care team. Resolver’s interactive online platform makes it easy for you to pinpoint a specific issue without causing any confusion. Try Resolver.in or Resolver India

Submit a written complaint to Myntra– After choosing the issue, enter your Order ID and explain what happened. Write all the details related to your complaint. Take this opportunity to express the type of resolution you’re seeking from Myntra- replacement, refund, exchange or compensation. Give more details like your registered email ID with Myntra, date of order, attach the proof of damage or receipts.
This service is absolutely free, time-saving and available 24*7. Your complaint will reach Myntra’s customer service team within seconds. Further, you may check the status of your complaint, the replies sent by Myntra and possible escalation steps.

Alternatively, you can try the following methods to file a consumer complaint with Myntra-

Request a call back from the customer care team via Myntra App. This may take 16-18 mins before you hear from a customer care executive.
Call on +91 [protected] or Myntra’s toll-free helpline [protected] from your registered number to lodge your complaint.
You can use the ‘Help Centre’ option on Myntra App & website to raise your concerns.
Visit any of the following addresses to raise your issue in person:
Returns Processing Facility-

Survey Numbers 231, 232 and 233

Soukya Road, Samethanahalli Village

Anugondanahalli Hobli, Hoskote Taluk

Bengaluru- 560067

Myntra’s Corporate Office-

Myntra Designs Pvt Ltd

AKR Tech Park- B Block

Krishna Reddy Industrial Area

7th Mile, Kudlu Gate

Bengaluru- 560068

To read more about how to file a complaint against Myntra and to know more about your rights.

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Hi, this is regarding order no.[protected]-6213901. I want to return a product (On[protected] since it does not fit properly but i collected the insider point by mistake. Please take back the insider points and also the product. I want to return the product in any way. I have been purchasing very regularly on myntra and they should not disappoint regular customers. They should keep an option to return the insider points and make the return/exchange option available. I would want to return the insider points and the product and get a refund.

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S

Sharon priyanka

Aug 13, 2020

Hi I am not able to return my product after accidentally tapping collect points. The size is bigger thn expected

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M

Manalip55

Sep 5, 2021

Hi I am not able to return my product after accidentally tapping collect points. The size is bigger thn expected. My order no. is # 1181763 [protected] also product is defective some laces are coming out of jeans and it look like cut.

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Address: Aligarh, Uttar Pradesh, 202001

I have ordered anouk kurta set from myntra. I received a wrong product in place of that. So i submitted a request for return. But return was also approved. Complaint no. Is in[protected]. But the product has not been picked up yet despite return has been approved. The wrong product which i got is of very bad quality. It was my worst experience in myntra. I will never recommend anyone to use myntra.

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My exchange option blocked.l accidentally collected insider point.i didn't know such things happen.worst experience with myntra.they are cheating consumers trust.my money lost.when i contacted myntra customer service they said they can't do anything.please help.
I am a regular customer of Myntra, if you do like this i have to other shopping platforms.

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I'd ordered hubberholme navy blue joggers from myntra, and it is written that it's price is 471 rupees, but when i received my order, its written 621 on the parcel and the delivery boy had taken all the money, and when i asked myntra for refund, they simply refused, and when i asked them that i will return my parcel, they told me that i will not get all 621 rupees..
I want my money back

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Address: 249403

I ordered a saree from myntra. Got just different product. I raised a exchange request in exchange request i too mentioned that the product is different. When the delivery boy came he refused. I raised a request via call then gave the details via e mail. Replied them. Now after doing regular follow up they are saying it cannot be done since time is passed.
Why should i suffer because of some mistake from their vendor. I even told them the mistake that i have received invoice of some other person in that bag but they won't consider... This is the worst experience

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I've ordered a pair of shoes on 8th nov 2019 in myntra.com but i forgot to apply my myntra credits so i cancelled it. Next time so i can apply and i did the payment through google pay upi. As i did my payment through gpay upi the refund should've reflected to my account instantly or the maximum timeline is 48 hrs. Today its been more than a week i haven't got the refund yet. As i had conversation with their executives they are saying that your refund has successfully processed by our end and sent me a reference no. Of the transaction told me to contact with your bank customer support. When i called the bank support team and told them to validate the refund if it is pending at that time they said we can't do anything on this issue as the refund is from 3rd party source and when i talked to myntra executives they are not responding properly.
This my myntra order id :[protected] 4986501
Reference no. :[protected]

Nov 19, 2019

Complaint marked as Resolved

The company hasn't taken any step regarding this. When i called them they just told me that your refund has successfully processed from our end and they sent me a reference no. to do further enquiry regarding this transaction. The company executives told me to contact with my bank support team. And the SBI support team is denying to do equiry of this transaction . They are saying that transaction from third party we can't do anything as this is against our policy. Noone is helping me out from both side. I just helpless They never called me from their side . Their email address is [email protected]

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Address: 110003

I placed a few order from myntra and delivered the product yesterday. There is some insider point collection feature by mistake i claimed my insider points and now i am unable to exchange the dress. Because of this no option is available for exchange. I called the myntra customer care as well to resolve this issue but they are unable to resolve it even though i told them to take the collected points back.

This insider point collection feature implementation should at least provide the user to modify the details as well accordingly the points will be adjusted.

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Address: Survey No.17/9-B, Maruthi Chambers, Ground & 1st Floor, Annexe, Roopena Agrahara, Bommanahalli Bommanahalli Bangalore Urban District Karnataka India - 560068, Bangalore, Karnataka

I ordered 1 kurti from myntra on 25 oct, it has been undelivered till today, it said it would be delivered by november 8, it had been showing out for delivery on november 5, two times i received a call at night claiming they don't have any delivery boys now so they will deliver it tomorrow morning, so i said ok, they updated as i m unavailable to receive the product and till now the product has not come, i m terrible upset and will never shop on myntra ever again, amazon and flip kart delivers it in about 4 to 5 days max, myntra has taken more than 20 days and still not delivered

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The product i put it for exchange, mistakenly gave back to delivery agent with other return product. When other delivery agent came for exchange the product, he is asking for product to be exchanged. But i already gave back the product with other delivery agent. When i called myntra regarding this, they are telling they didn't receive the product back. They are declining the refund or the product back. They are asking me for proof, i don't have any proof only my friends are the witness. When i called the delivery agent he said he exported the products back and he will give the receipt. But now he blocked my number. Please do help me with this.
And also in myntra app it is showing return request declined, but i didn't kept it for return. I kept it for exchange.

Myntra.com Complaints & Reviews

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Myntra.com reviews & complaints page 271

account locked and unable to unlock

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fake shipment tracking

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asking for extra delivery charges for each product and banning from the cash on delivery benefit

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incomplete and wrong product delivery

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refund - product quality check failed

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defective product - skullcandy service

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require early delivery of order

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account locked and unable to unlock

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refused to return product

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I've ordered two same swerwani of different size 40 and 42.but 42 is delivered on 10th and 40 on 16th nov so unable to return 42 size

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rica wax

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not able to return product after collecting insider points

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bad product

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exchange options blocked

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money fraud by myntra

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order received was different product and they refuse to change

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hrx navy sneaker shoes

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no exchange of product after mistakenly redeeming insider points

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1 kurti

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the product picked up from me, but no refund or product back

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