Myntra.com Complaints & Reviews

As i order a green camouflage shirt. Firstly it didnt came as same color as given, it grey, and secondly its a defective piece. There is a hole in a middle of a shirt.
As i purchase a lot product from myntra and i suggest other to do shop from this app. But this time i got disappointed by this product.
I got my product on 18oct and as soon as i saw, the shirt is defective, i return the product. They took the shirt on 19oct morning and returned it on same evening. I tried to call consumer care but couldnt connect.
Please it a request to return our product

I have been a loyal customer of myntra for many years now but it appears they don’t need loyal customers anymore! Their customer support sucks and i feel their customer support team is just a bunch of some dumb people who don’t know how to resolve problem and are only trained for passing days/weeks by involving you into one process of the other.
The first time i faced problems, i ignored it thinking that it was a one-off problem. I was so happy with myntra at that time i just ignored the issue i had.
The second time i faced problems i raised it to their customer support team but, to my surprise i found out that their customer support team is so dumb and have no control over the orders their customer place. I have ordered around 25-30 products but their delivery system had a glitch and some products were showing up “on the way” even though they were received at my end and due to this reason i was not able to initiate returns for some of the products i wanted to return. It took me 8 long phone calls, 12 emails interactions and 15 days overall to get them to mark those products as “received” even though the mistake was in their system and it was no fault at my end. All this was so delayed since every customer support member from their end just asked me to re-iterate the problem again and no one wanted to look into the history of the case to understand the problem and try to resolve it. I had to explain the problem to at least 8 different people from scratch to get things resolved. I also asked them if they have customer grievance team who can hear out customers who are not happy with their support and no one bothered to reply to me. I filled out their surveys & feedback form with details on my experience and no one tried to contact me to look into bad experience i had. Poor service myntra! Never expected this from you! (Attached is the detailed email thread of my interaction with myntra on this)
After the second experience above, i decided that i shall not buy anymore from myntra but my money was in myntra credit which they don’t allow to return to a bank so i had no option but to consume that credit by buying more products from them to completely exhaust my myntra credit.
So, i have bought some more products and then i was again faced with poor experience for the third time! This time it was beyond what i could digest and hence i am now trying to go online and share my experience with other online shoppers. I ordered a pack of 2 cotton lowers but the package which was delivered only had 1 item! I initiated the return citing the reason as “partial delivery” but the pickup agent refused to take the return and asked me to call customer support. So, i called the customer support and explain the case on which i was informed that they can’t accept this since i did not raise the return request in 2 days! I explained to them that the product was delivered at home to my servant when i was away from home and i actually opened the box 4-5 days after i returned but they were not willing to believe me. I tried to explain to them that i have been buying from myntra since the last 2-3 years and must have placed atleast 50-80 orders and never such an issue happened but they did not trust me and kept saying that i should have contacted their customer support in 2 days. So, i told the lady that this would be the last time i bought from myntra and as usual no one was bothered.
I feel that i was responsible to inform them in 2 days and 30 days was not the time allowed for returns, then should mentioned “2 day return policy” instead of 30 days returns or they should mention 30 days return and then add a * to highlight that incase of damaged good it would be 2 days. Further, in such cases, the products should only be delivered to the person who ordered since otherwise how can someone check the product if he is away and the product is not close to him/her.

What i ordered actually not the product i got full faded one looking very am not liking i want to return i placed return request last week till now no response from myntra am worring about, money pls take it back and refund my money back hereafter i never buy anything in myntra itd totally waste i will inform my friends i will spread this news to all if i didnt get refund

Ok so this is happening for the 3rd time now. The delivery agent calls and says he can't deliver the product today. On request he said that he will but not receiving the calls after that. My question is if they cannot deliver a product on a specified date then why do they send the 'out for delivery' message? We waste our time and wait for them at home leaving all our work and this is what we hear in return. I am a regular customer of myntra and this is not what i deserve.
It's getting really pathetic now. The delivery executives are of no use as it seems they are busy everytime.
I want a permanent solution to this or i am cancelling all my upcoming orders for sure. Adding my order details here.

Number of the delivery agent[protected]

The delivery executive claimed that today is his first day and this is the efficiency that he shows. Refusing my calls too.

Hi,

I had handed over a return item to myntra agent.
I was not provided a refund and so raised a complaint with myntra but now customer care is denying that the item was picked up and refusing to refund my money. Please help. My 4700 rs is locked with them.

The company agents may have stolen the product or mispaced it and with no fault of my own i am losing the refund.

Order id :[protected]-4056101

I placed an order on myntra on 18th september 2019 for 2 gym bags. Simultaneously i placed an order for two gym bags on jabong as well. When all of them arrived, i liked the one from jabong best and returned the rest of them. So for rest of the bags i literally just opened them had a good look, tried them on and placed the ones i did not like right back into the packaging. When i returned the bags, myntra did not accept two bags back stating that they were used. Which makes no sense at all. On top of that i've been waiting for the return shipment for almost a month now and the bags have not yet reached me. I tried calling customer care 4-5 times but they have no solution to the problem, they asked me to wait for whenever the bags are shipped back to me. I have no idea what to do. I've been shopping on myntra for years now. This has never happened before. But it's so bad that i'll be paranoid to shop again on myntra. My money is stuck, i cannot track when the return packages will reach me and i'm afraid, what if they now ship back some damaged bags to me and i get stuck with them.

I have ordered three shirts in two different orders on 29/09/2019 order no.[protected]-0512801 &[protected]-5352301. The orders did not deliver to my address, but in the app it is showing that the orders were delivered on 10/10/2019. I called to the customer care they are telling after five days from the delivery date they can't do anything. I have ordered and got so many products from myntra i did not face this type of problem at any time. On big billion days shopping i have placed so many orders hence i am not able to react to this issue very soon. I was waiting for the product till yesterday, when i saw the orders status yesterday i was shocked to know that its reflecting delivered. I have inquired with the neighbours also regarding the shipments. Kindly send me my ordered items as soon as possible or refund the amount. I request you to resolve this problem as soon as possible. I am the genuine customer of myntra. Kindly co-operate

Dear sir i would like to inform you that my account has been blocked for unnecessary reason and no action has been taken from last 12 days. I think your company policies is harassing the customer only as you get joy regading it email: [protected]@gmail.com
@myntrasupport
Here is my order id 112161323497671602701 & i want to know my refund status & i cant able to use my gmail also

Sir maine jeans order kri thi and vo bhut loose aayi or design bhi photo se different tha to maine exchange request send kri and jb delivery boy aaya to usne exchange ni kri ye bolke k iska design photo se alaag hai so i want k aap ise exchange krva de otherwise i will put it in the reviews and it will not benficiary for your site do pls exchange my product

I had ordered a product from myntra on 11th october. On 18th october i got the message that the product is delivered, but i did not receive any parcel from myntra.in the myntra app also its showing like the product is delivered. I had already done the payment, either refund the money or send the parcel as early as possible.

Order no:[protected]-4250201

Hi dear sir/ma'am

I m deepak kesharwani
I ordered some clothes for myntra, 2 product i odered in 7th of october, and today is 19th of october but still my product not deliver to me

I called customer care they are behaving very very rude

Myntra has one of the fast delivry site
Please refund my money

Your company working is so #
Y they are delying my product when i pay in advance. I never buy form myntra
They are making fool to people

I ordered jbl 110t earphones. After receiving, i tested those and one ear plugs is not working. I am not seeing return or exchange option there. If they are not allowing to exchange, then they should test this. What i will do with those earphones. It will be just an e waste with me. Hope this complaint is resolved asap. This is loot. They are not supposed to give useless things even getting full money

I had placed an order(Order No.[protected]-1226701) on 29th September 2019, which was meant as a gift for my brother. It was mentioned that the order will be delivered before 8th October. The item was not delivered till 18th Oçtober and I receive a message that my order is cancelled due to technical issue. All these 20 days I complained several times to the Myntra customer care and they apologized for the delay and assured me that my order will be delivered soon. They gave reason that there is delay due to the sale. I feel cheated now I am very disappointed and angry at the same time. Myntra is cheating with the customers and they have to be taught a lesson. I will take this issue across platforms and even to the court if they do not come up with a proper resolution.

Very frustrated with this myntra.. Such a big online site where people do believe u without any reason.. Bit as per my case i have requested to get the pick up done but all time its telling reschedule.. I want my money back asap.. See what myntra u can do next otherwise i have many more solution for this...
I have called so many times but the customer care representative talk with such a big attitude... Dont know what to do next.. Complained in facebook. Instagram but then also no action taken yet.

I have registered a return request of an order but the same is not getting picked up from myntra. I complaint many times at the contact center but nothing work out. They are just giving me timelines. Every morning i get sms that the item will be picked up but at the end of the day it doesn't. As the item is not been picked up they are not processing the refund. Kindly help me.

Hi team,

I would like to inform you that myntra is following a new startgey of not talking return it has started to arrange pick up and sending the return msg and then do not call on the phone and then send the new text msg that you have asked us to come other day.
And after complaining against it it is still happening to me daily i have to carry the product and daily it's happening to me please look into the matter as soon as possible.

My return number are: [protected],
[protected]

I ordered a trouser and shirt at 1173. The order had been placed and i had received confirmation sms notification regarding the same. But at at 17 oct i got a message that said your order has been cancelled due to technical issue after 18 days of placing the order. The order got automatically cancelled with no proper explanation what so ever. Their customer service is awful. This should be purely considered as breach of contract!

Hi Team,

i have booked an order with Myntra on 29th Sep 2019 the delivery date was for 7th Oct since that i have been following up with my product

we see no proper response form the customer care also.

2 times i have received sms out for delivery no one turn up even after calling the delivery boy multiple times.

Order number :[protected]-7584301

Please look into this.

Regards,
Nigi

Order no :[protected]-9901101

I ordered varanga women pink and grey printed anarkali on 1 oct 2019 for pune viman nagar location. The expected delivery date was 10 oct 2019 and now it has been more than 17 days but have not received my order yet.
Please deliver that order asap. I need that on urgent basis.
While tracking my order i can seen that the order reached the pune delivery center on 4 oct 2019. Please deliver my order fast.

I had scheduled for a pickup and its been failed for the 3rd time now. The executive dosent call me or they don't show up. At the end of the day i get a message saying pickup has failed. The number of the delivery executive will either be switched off or they won't attend the call. This is highly disappointing. I want the pickup to be done latest by saturday (19/10/19) or this will be the last time i'll be purchasing from myntra. There are better apps with better customer care facilities. You guys suck at customer care and after sales services.