Myntra.com Complaints & Reviews

Order no:[protected]-9927503
I have paid for the order and on 9th/oct/2019 i received a message that my order is out for delivery and in evening i received a message that order is delivered.
The order is showing as delivered and i did not received nor i received the call from delivery executive. I scheduled a call with myntra and they did not call me back. This is unacceptable. Please revert back asap

Got a call from delivery person. I asked him to handover the package to my friend, in between the conversation he disconnect the call and the conversation was incomplete. I tried to call back initially the number was switch off and after it rang but he did not pick the call. Order number is[protected]-0609901. There were three products were there, one jeans, one sweatshirt and one wd external hard drive (Which i ordered from flipkart). I have already raised a complained with flipkart. But myntra there no proper way of complain.
I had done full payment of the products using net banking.
It is very disappointing.

This is to inform that my order was out for delivery on monday of this week as i had received an sms mentioning that my order is out for deliver.. But later in the evening i received a msg mentioning that we are unable to deliver your order... And when i contacted the myntra customer care they said it’s been rescheduled for 8th october i. E tuesday the next day... I told them i haven’t received any call from the delivery boy neither i called.. Then how was my delivery date rescheduled... I waited for the next day but i didn’t received my order... I again contacted customer care on wednesday 9th october to ask about my order delivery... They said they have raised a complaint regarding the same... But so far no response for 3 days... I don’t understand if my order was out for delivery on monday of this week then why is it taking so long to deliver my order and also how can the delivery boy reschedule the date of order delivery without contacting me...
I want my order to be delivered at the earliest as it’s a paid order...
I never had such a bad experience with myntra prior... As my order use to get delivered on the very same day when the sms was sent by them..
Kindly look into it...

Ordered around 6 items, all prepaid.
Delivery date was within 8th october but i haven't received them yet.
The tracker showed that all of them have reached my nearest hub long back.
The customer care department is a complete failure since all the time it indicates that all the delivery executives are busy.
Could not find any other way, hence filing a complaint here. Attached one of the order details for reference.
Hope this helps.

I have ordered 2 jeans. I collected the insider points and after trying the jeans it is the bigger size so not able to exchange. Now myntra refuse to exchange the product. I don't want to return the product. They are not exchanging not even telling about refund. This could happen to anyone. I am not even asking for refund. If this is the situation they should give that option to collect insider points after return period is over.

I placed an order on 28 september, there were 10 items in the order. On 30th i received 6 out of 10 items and remaining day after. I checked the app on 1st october after returning from office at 7:30 pm and found that sassafaras dress was marked delivered but i had not received that dress. I contacted myntra at that moment but they were not available between 7pm-8am. I contacted them again on 2nd october, almost every hour but they were always unavailable. I finally was able to contact the customer support on 3rd october in evening and told them about the issue so they said that they cannot take any complaints so late. I talked on 4th, then 8th but no help from their end. They claim that they are available 24×7 and so will not provide the refund. I have contacted the delivery boy also. He assured that he never had any other parcel. The parcel he deliverd only contained 6 items and myntra claimed that it contained 7 items. I demand a refund and no one is listing the complain. I am attaching screenshots of their unavailability and out of service hours.

I ordered two dresses on 30th sep and it was supposed to be delivered on 4th oct instead it got delayed to 9th oct, today is the date i was hoping to get my dresses as it was really an urgent one! I am hella disappointed with the services! Idk what to do now as i need to get it within today or tomorrow! They say it has been out for delivery since 4th oct but i had not received any info from the ecom express courier service too..👎

The shoes i ordered was with size 6 and same was written on the box but actual shoes (Product) received was of size 4.
When i tried to return the order it was put on hold even after mentioning the issue and same was shown to pick guy.
Tried connecting to the myntra but didn't received any call back even after trying several time.

Product no: lj-15317b

I have placed order on myntra on 8/10/19 of rupees 3600.45 through wallet. My money got deducted from wallet instantly but order didn't placed on myntra. I have talked to wallet customer care. They said transaction was successful but myntra is keep denying. Wallet customer care gave me the bank transaction id[protected]. But myntra is denying that they didn't receive. Please do the needful.

On 2nd of october 2019 i ordered sling bag for my friend as her birthday gift... At time of order delivery datewas 8th october.. So i check order status its in shippinf from last y days pathetic service by myntra... Where amazon giving delivery in one day... Myntra needs more 15 days to deliver product why why ur doing business.. Need to take some strict action against this myntra...

Today i got my parcel before the expected date. So when i asked the delivery man how much should i pay he said 610 rupees but the total amount of my order was 460. Since he said that i'm only a delivery boy i have nothing to do with the order so i was compelled to give him the money. He also told me that it might be the delivery charge. But when i saw my order details there was no delivery charge mentioned so if they wanted me ti pay the delivery charge of 150 rupees they should have mentioned it before hand. Once i got my order how can they ask me to give 610 rupees when my order was only of 460. I want an explanation on this asap.

Hello team myntra,

Please be informed that i have placed the order for two products, order no : [[protected]-5311201] today
Tracking no: ml[protected]- ordered on 1st october 2019

1. Navy blue playsuit
2. Women yellow & grey printed night suit zi6773fashbyelw

Please deliver this in a day or so, it would be really appreciable. Else, i need to cancel this because i need to go out and want this before 11th oct 2019.

I had ordered from myntra.com on 29 sept 2019, but due to some reason i cancelled my ordered. Since then i'm waiting for refund, i talked to them on phone but they aren't responding. They told me that they have already initiated refund and i need to call state bank of india or to call their customer care. I did visit the bank and called sbi toll free number but they said it's the responsibility of the bank through which they have initiated...

Myntra returned back my package to the origin even without approaching me. They are not even refunding my money. There is no option to even call the executives and ask them for a refund.

Very bad experience!

Please deliver the package as soon as possible or refund my amount.

I have provided the order number in the screenshot attached below

It is very bad to make a consumer to wait a long, moreover the customer care service is also dealing with it very badly. I will not suggest anyone your e commerce operators. Others are very punctual compared to yours. Even though they got delayed atleast they make us know about that by messages. Your service is very unfair. I asked the person who answered the phone about the agent and i told him that i will go and collect the jacket from my district. However they never told anything might help me. He also told me that you can cancel the item if you have no patience. I has been waiting for a week for the order. It is quite difficult to cancel my order.

I ordered 2 products from myntra on 1.10.19 and it was shipped through ecom express. On tracking the order, i find that the pickup of the order has been rescheduled everyday for the last week. No support from myntra and neither can i query why my product is taking so long to be shipped. This is so frustrating. Order number and tracking screenshot below.

I have made a purchase of rs 1722 on 7th october, 2019 from my sbi account. Amount is deducted but i have not received any confirmation mail.
I have emailed myntra support but currently myntra support system is not available. I have also tried approaching their customer care support over there till free no. But they don't have any option to speak to their customer care executive

I want to return an item which i have just received. I am unable to return it now because i have mistakenly collected the points. There was no warning before collecting it. I want to return the product as i have got size issue and couldn't wear it anymore. Myntra should have the facility to return an item even after collecting points or should have the option to uncollect the points. Now i want to return the item. Please cooperate as soon as possible.

Hi,
I used product only two times but the heel got damaged what a worst product where i paid 807 for this i want refund of my order i will not buy anything from myntra i haven't got any support from you guys.

I dont want replacement now i want my refund else i will complaint in customer court.
For your reference please find attached photos of product.

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