Myntra.com Complaints & Reviews

I placed an order on 6th oct 2019 on myntra of inr 4142/- through paypal, amount deducted from my bank account but myntra claims that they did not receive even though my bank. No resolution given by customer support team. They are jst saying there are lo logs in there system regarding this payment. Then where is my money gone?? It is clearly seen in the attached screenshot money has been transferred to myntra. Very pathetic service. Pls look into this issue & refund my money asap

Account id: [protected]@gmail.com

A month before i have ordered a skirt from athens and black denim jeans from roadstar. The payment was deducted twice one from flipkart pay later and other one from debit card.
Flipkart pay later is the actual payment of my order, but i didnt got my debit card payment back of rs-1132. I talked thrice to the customer care but the problem is same i. E., no refund. I am attaching the debited amount message from bank.

Please resolve the issue

My myntra user email: [protected]@gmail.com

I am writing about disagreement on your policy regarding delivery charges applicable on account using extra return.

I understand myntra's policy that they have made this for the customers giving better service but i would say it is totally unfair with the customer like me who purchase frequently from your website.

Due to some circumstances my replaced/returned items were more in one month which could be against your return policy but you can check my account from last few years and compare how many items i have purchased/return. You will find purchased more.

I think your automation system is totally dumb, i am a good developer and would like to give you suggestion please applicable this but on those who is really talking benefit of your return policy.

I placed an order on myntra with the order id:[protected]-5198303 on 02/10/2019, it reached me on 06/10/2019. The delivery executive called me and i explained him the address which was already clearly mentioned with my order. He agreed to come but after sometime i received a message and an email for a successful delivery of my order. Then i reached out to him and then he rudely asked me to come to him as there were other orders for him to deliver too. And when i went to him he was very rude and didn't even answer anything i asked.
I tried reaching myntra support through the app but the help centre showed only one option for a reverse call and that too was inaccessible.
This huge company and it's partners are so irresponsible and unprofessional. I want them to learn a lesson and be more supportive to the customers.

Please find the attachment for 'myntra app centre screenshot'

My myntra parcel having order no:[protected]-3743001 is delivered to unknown place and the delivery boy did not even called me before handing my parcel. This shows lack of professionalism and commitment on your part. I want my order as soon as possible. I'm giving details of the order for your reference below
Awb no - [protected]
Ecom executive no - [protected]
Pin - [protected]
My contact number for communication is - [protected]

I have ordered a trouser (Highlander men olive green trouser) in this sale.
Quality wise the trouser is so good. But there is a defect. On the right leg side there is a hole in it.

Now as a solution myntra is taking the product return & they will refund the only product amount.
They are not returning tax amount, delivery charge.
Even though this is there issue

My order id[protected]-9871103
My account mail id - jyoti. [protected]@gmail.com
I couldn't access to my myntra account as my account has been locked from myntra side without any prior notification/ intimation. This is so disappointed. This creates me difficulties, as i couldn't check my product which are on the way and i couldn't access or track them. Kindly re activate so that i access my account and it's good for my future purchasing.

Adv. Jyoti sahu
[protected]

I couldn't access to my myntra account as my account has been locked from myntra side without any prior notification/ intimation. This is so disappointed. This creates me difficulties, as i couldn't check my product which are on the way and i couldn't access or track them. Kindly re activate so that i access my account and it's good for my future purchasing.

Sir,

Im Rajesh R, an account holder in your bank: Pattom branch with A/C no:[protected]. This is to enquire about an amount of Rs.1359.68 which has been initiated by the online site Myntra to my account with bank reference number of the transaction. Ref . number is :- "[protected]" but still the amount is not credited to my account. Please find the below details forwarded by Myntra and request you to help on this as soon as possible.

"Refund Transferred - Order number

Staff Account By Email (VT5377) Sep 18, 2019 1:48:51 PM

Dear Rajesh,

Thank you for contacting Myntra.
We would like to inform you that your refund of Rs.vhas been successfully processed into your Indian Bank( account.
The bank reference number for this transaction is "[protected]. Your last 4 digit of the bank account number will be 517271 For any disputes, https://www.consumercomplaints.in/indian-bank-b111394 here is the graviance link "

My fiancé recently ordered a perfume for me which neither got delivered nor the refund has been initiated. It has been such a worst experience and if the refund is not initiated within the next 24 hours i shall file a consumer complaint and post the experience all over social media. The delivery boy has not delivered the product and marked it as delivered his number is +[protected]

I had ordered products worth rs.1772/-, order failed message was displayed. I received sms of amount got deducted from bank. I checked my bank balance on google pay and could view money deducted. Later i called myntra helpline they are denying any amount received. I took bank mini statement which clearly shows amount deducted. I emailed myntra and attached snap of mini statement and screenshot of sms. I have written 2 emails they respond we will contact by 24 hours but no use. Please i need justice.

Myntra is showing that the item i ordered was deliver on 27/09/2019 but i never received the product. At that time my phone was switched off and no one was at home, so when i disputed the same with myntra they assured me that they will investigate and then get back to me. Next day, a delivery agent comes to my door and confirms if i raised the dispute and informs me that he was the same agent who delivered the product. When i asked him where did he deliver he informed that, '"mam it was too dark and i was in a hurry so i am not sure which house i delivered to." so, i informed the same to myntra and then i receive an email from them that because after the product was delivered an email was sent to me as a confirmation that means the product has been delivered to me and they won't be able to do anything else. That particular delivery confirmation is what i was disputing and according to them it is a proof that i received the product. So now they are saying that as i do not agree with this they would investigate but they do not have any investigation procedure and i am losing money because of them as it was not a cheap product. I don't trust that they would do anything anymore

Return id - [protected]
Product id[protected]-4266003
I purchased nike air force one size 6 from myntra on the 16th september 2019 by sbi debit card, when i received the product it was already opened, the box was not original nike box, it was a simple cardboard box, there were no nike tags on the shoes and no paper wrapper, just the shoes and the carboard box, it looks suspicious, so i immediately file a return and i also tick the checkbox saying defective product. The delhivery guy came to pick it up and then i received the email (Attached below).
The product did not pass quality check, how would it pass quality check when myself i receive it in a bad condition, doesnt myntra check their products before shipping it, they should have seen themselves that the box was not a nike box and the way it is packed also look suspicious and the size also was too big,.
I want my refund and i do not want the product shipped back to me.
I had many successful returns from myntra, but this time it is very dissapointing and unprofessional.
There were no tags and nothing was there except the cardboard box and the shoes itself, i return everything as i had receive it.
I want my refund please, the shoes themselves cost rs 6495, for a costly pair of shoes i expect it to come with everything in place, but what i got was a little suspicious.

I am attaching the mail as it is that i have sent to myntra. They refuse to return my product as because i have clicked on some popup on there app through which the insider points were collected against the product. I was not even aware of these insider points the pop up appeared and by mistake i have clicked on it. Now as there is no solution that the product could be exchanged/returned, this insider point policy is i guess introduced to fool customer. Even the computer ask while shutting down when you click onto that do you want to shut down yes or no. This app just had a popup on which i clicked and now the return is not possible. The jeans does not fit me and the product quality is not satisfactory. I called and complaint. They are not providing any solution. They just told me you have clicked so we can refund. What am i suppose to do with this jeans now. Its of no use to me. Mr ankur informed me there is no solution to it next time i should not click. If i had the idea am i stupid enough that i would claim 99points which is not of any use to me i already have 200points more which is of no use. My money is more valuable than these points. Which is feel i have wasted by ordering from myntra. No other online shopping site does these tricks to fool customers. I would recommend people not to get fooled by such websites.

I placed an order to a wrong address accidentally, i changed it through your application. Later i called your customer care, who was very rude and was not able to change the address. Asked me to call after sometime. Now the order is packed and cannot change the address to the correct location. As understanding the order is been placed to a wrong address, you should have kept it on hold and changed the address and then could have released it. But as there is no sensible initiative form your so called champion, who are a graded looser were not able to help me. Now its going to wrong location. And your system doesn't give me option to change the address.

I have placed an order on myntra at 09/10/2019, the transaction got declined and the amount has been debited i called immidetely they said they will refund with 48hrs, post 48 hrs when they called they are saying the same thing and they are not providing a proper solution, i have made the payment through paypal and paypal says the refund is not yet initiated from mythra side, please help with the issue and come up with a proper solution

Dear sir/madam,
I ordered (Libas women pink block print kurta with salwar, product code: 8914999) on dated 30th sept.2019.
Yesterday (03oct2019), i received kurta only, but the salwar was missing.
I got disappointed from your service.
I would like to get complete the product, so help me out as i am a regular customer of myntra.
I am looking forward to you

Hi...
I have ordered 4 curtains set from myntra.com n the seller was [protected]@home.
Product name was [protected]@home beige sheer set of 2 door curtains...
Set of 2 contains 4 curtains as a whole.. I ordered this on 19 september, 2019.
It's amount was rs.1467..
The problem was that when i received the product i didn't liked its quality. So i decided to return all of the four curtains as i received all curtains in one parcel. The way i got the product, in the same way i packed all the items carefully. But when the courier boy came to get the return parcel on 26 september, he didn't have me back the receipt of the products he has taken back. Also myntra.com sent me message to keep the parcel ready in an unsealed packet. So i didn't packed them in a sealed bag. I was then waiting for my refund and later on i got message from myntra that refund of 2 curtains has been initiated whereas i sent back 4 curtains like the way i got it. They just refunded half money of rs.733.95 by saying that they didn't received another 2. It was shocking for me that what they are saying??!!!
They denied to refund my remaining amount of rs 735 by saying they didn't got the another 2 items..
I was not getting why my money was not being refunded to me when i'm not even having curtains and moreover they were putting their negligence cost on me!!!???
I was not getting who was lying???!!!
That [protected]@home seller or myntra.com!!
Because i escalated the case to higher authorities two times n everytime i was given lame excuse that they didn't got product!! White lie on my face when i sent all the things... Instead of checking their worst product delivery standards n instead of giving priority to their customers n trusting them, they were straight away saying a big no no to me for refund..
They are now behaving like a fraud company or a very small unreputed firm who doesn't care for its reputation or customers but just for the sake of rs734, they are not trusting their customers.
This came to me as a shocking thing for the first time as no other websites in this present era of competition can dare to do such third class fraudsters things!!
I really never had any unpleasant experience with any of the websites online, be it a very small website or a medium reputedly websites.. All other websites initiates refund to their valuable customers even if they r not at wrong part because they respect n trust their customers.
But myntra.com is a con website. The people involved here all are con artists.
They looted my money n not refunding my money when i don't have product either. Product is with them n money too is with them!
How they can exploit you like a goons.
I really request the #consumer complaints.in forum to intervene in this and help me in getting my refund of rs 734 back to me. I am really feeling like as if someone has badly cheated on me.
Please help!!

It is reflecting as my product which i had ordered has been delivered to me but i ha en't got any of the item nor i have received any message regarding it.
I have tried a lot to contact with the mytra customer care phone number but it is reflecting as it is not available currently and i had mail them regarding this issue also but i didn't get any respond for my query. I had search i the net regarding this issue i got many complain similar to me it means that they are doing fraud with the customer like us.

On 30/9/19, 11:40 am, i placed an order on myntra, i payed through paypal. The money was deducted from my account but order was not placed.

An amount of rs 3984 was debited from my account

Following is my invoice id - 112170177373434451501
And transaction id - 2v[protected]

I tried to contact customer care, but they are not supporting.

Please help me to get refund the money.
Thanks in advance.