Myntra.com Complaints & Reviews

I have registered a return request of an order but the same is not getting picked up from myntra. I complaint many times at the contact center but nothing work out. They are just giving me timelines. Every morning i get sms that the item will be picked up but at the end of the day it doesn't. As the item is not been picked up they are not processing the refund. Kindly help me.

Hi team,

I would like to inform you that myntra is following a new startgey of not talking return it has started to arrange pick up and sending the return msg and then do not call on the phone and then send the new text msg that you have asked us to come other day.
And after complaining against it it is still happening to me daily i have to carry the product and daily it's happening to me please look into the matter as soon as possible.

My return number are: [protected],
[protected]

I ordered a trouser and shirt at 1173. The order had been placed and i had received confirmation sms notification regarding the same. But at at 17 oct i got a message that said your order has been cancelled due to technical issue after 18 days of placing the order. The order got automatically cancelled with no proper explanation what so ever. Their customer service is awful. This should be purely considered as breach of contract!

Hi Team,

i have booked an order with Myntra on 29th Sep 2019 the delivery date was for 7th Oct since that i have been following up with my product

we see no proper response form the customer care also.

2 times i have received sms out for delivery no one turn up even after calling the delivery boy multiple times.

Order number :[protected]-7584301

Please look into this.

Regards,
Nigi

Order no :[protected]-9901101

I ordered varanga women pink and grey printed anarkali on 1 oct 2019 for pune viman nagar location. The expected delivery date was 10 oct 2019 and now it has been more than 17 days but have not received my order yet.
Please deliver that order asap. I need that on urgent basis.
While tracking my order i can seen that the order reached the pune delivery center on 4 oct 2019. Please deliver my order fast.

I had scheduled for a pickup and its been failed for the 3rd time now. The executive dosent call me or they don't show up. At the end of the day i get a message saying pickup has failed. The number of the delivery executive will either be switched off or they won't attend the call. This is highly disappointing. I want the pickup to be done latest by saturday (19/10/19) or this will be the last time i'll be purchasing from myntra. There are better apps with better customer care facilities. You guys suck at customer care and after sales services.

I placed a order on 9/10/2019 worth rs2000 from 2 different id at myntra total rs4000 deducted payment succeeded for both but no product shown in order history. They say payment will be reversed till 12th, then said it will be done by 14th, then said it will be done by 15th but today is 17th payment will not done. I am face lot of problem on this. I also have call recordings on this!

I was ordering clothes on Myntra app using PhonePe for transaction. The money was debited but the order did not get placed. I tried contacting myntra my emailing them as well but there was no response from their team. Even i tried contacting PhonePe, for which they asked me to contact the merchant. kindly look into this.
Transaction ID- P1908222041562705301840
Email address- [protected]@gmail.com

Regards
Jatin Batra

Ordered a lavie bag on 28/09/19. Didn't receive it yet.
Product was to be delivered on 12/10/19. They failed to deliver it on time.
On 15/10/19 i received a message that the bag is out for delivery but nobody came. At the end of the day i got another message that the delivery agent failed to get in touch with me, hence couldn't deliver the product. Whereas i didn't receive any call from their end.
This is happening for the 2nd time now and i am really fed up with such unprofessionalism.

The order id is - ml[protected]
Delivery agent number - [protected]

I received wrong product from myntra and when i mentioned that wrong item received i had returned the product. Now i received a mail from myntra that quality check failed and they received an used item and my return was put on hold. First of all these people send me the wrong and used product and now they are telling that the quality check is falied. Product amount was of rs. 376.95 and now these people are not refunding my amount. Never buy from myntra because they are looters and dont even refund your money back. But i want my money back at any cost.

Dear sir,

I had ordered a dress (Kurti with plazzo set) on myntra (Order id-
112161455322248402301)
On receiving the packet, when i opened the packet only kurti was there & plazzo was missing.
I immediately placed a request for return as incomplete dress was delivered.
When the courier guy came to pickup the packet, he denied to take it back saying that the product is incomplete.
Is still pending even after repeated follow i have been contacting myntra since 9 oct but no resolution till date. Neither they respond to call back request nor on mail.
Kindly help.

I ordered on 01 oct of rs 1257 total. Amount out of which 1257 was pending never refunded to me by myntra. I kept on calling customer care but they seem to never really care about their customers. They said to go to bank ask them and bank costomers give me same answer contact to myntra customer care still my still my amount not refundded to my account plz check needful and resolved

Order no.[protected]-0082403
I had ordered a here n now red kurta. Returned it because of size it. The delivery guy picked it up. The next day i get an email that the product has failed quality check. So i tried calling the customer care. After almost 3 hrs, i could connect. They said the kurta has got some black spots. Which was already there when they had delivered the product.
What kind of quality check are they doing?.
Kindly look into the matter. I want my refund as soon as possible.

I was trying to order from myntra on order page the time was running and i made the payment through paytm upi id[protected] and amount was deducted from my bank account, but myntra time countdown for payment has been up. And the order was failed but my amount 669.20rs. Was transacted.
I had contacted to paytm but they said its not our responsibility. And myntra is not recieving my call.
I don't know where should i go. Please help me.

I have placed order on myntra on 28th sept 2019. The delivery date they have given is 4th october. But till now itmes not deliveres. I am keep complining this. But no repsonce from mynta. And for one return request also i am kepp gettong messages like pickup failed due to reschedule from customer. But i did not reschedule any pickup. How could they sent message like this. If they are not able to deliver and pickuo the items why they are doing this type of business.

Order number : #[protected]-8146903
An aurelia green kurti worth rs. 628.95 was picked up on the 3rd october 2019, along with other items of this order. However, i have not received the email for return of this item. It still shows in process in the app.

The events that followed :
1. 5th october 9:30 am : i called the customer care, a lady picked the phone. After giving all the details, she checked and confirmed that the item had been 'mistakenly' picked by the agent. However, and here comes the shady part : she said she could not update the same in the database due to some 'technical glitch' and asked me to call them back after 4 hours. (Truly amazing customer care, isn't it?) i once again requested her to confirm that the item had reached the warehouse and she said yes.
2. 5th october 3:30 am : called the customer care again. Same conversation followed, and the guy again confirmed that the item was picked up. He asked me to wait till 11th october 2019 for them to update the same int he database.
3. 7th october, 2019 : received a mail with following lines : 'as per the details, i regret to inform you that we will not be able to refund as we have not received the same at the returns desk.' i called the customer care again and they apologized and said to ignore this mail. They again asked me to wait till 11th october.
4. 10th october 2019 around 9:30 pm : received a call from myntra customer care and they again asked me to narrate the entire story. At the end, they again confirmed the same, and literally said that they would inform the delivery agent that the parent item has already been returned, and just to deliver the exchange item.
5. 15th october 2019 : received another mail : 'as per the details, i regret to inform you that we will not be able to refund as we have not received the same at the returns desk.' what?

This is absolutely disgusting behavior from your customer care. You accept the claim and confirm the return via telephonic call, but reject it on email? 4 different agents have confirmed the product was returned to them. How can you go back on your words and lie blatantly? If you really are so concerned about customers cheating you for rs.600, at least change your exchange and return process and start using the receipt system so that the consumers have proofs. I regret not recording your calls.

To add to this, your customer care seems very busy, huh? It starts at 8:00 am and i try to call from 8-9 am and literally all i get is that stupid message saying all agents are busy? Haha. So do you cheat with so many of your customers that as soon as it hits 8, people start bombarding you with calls?

Absolutely ridiculous. Be assured that this was my first and last order for myntra. Goodbye cheaters.

A return of my Myntra order was scheduled to be picked up twice this week, but despite speaking to the assigned agent over phone everytime they never came for the pickup.
And it also happenss that after reporting that the pickup failed, they have a habit of blocking my number too.
This is not expected from a company which flaunts easy returns.
This is simply becoming a bad shopping experience.
Can you please arrange for the pickup by a responsible agent who actually shows up after especially telling them to come.
Kindly find attached the details of the last pick up.
Waiting for a real quick resolution.

I had some myntra credits on my account and placed and order on Oct 7th for HRX running shoes. However noticed that someone was cancelling my orders and later I started receiving emails and calls asking for bank account info. I called myntra support but they didnt help. I filed a complaint to cyber crime too but haven't received any update yet. Definitely a myntra staff from Hydrebad warehouse is involved as product was shipped to Telangana state. I need my money back.

I received a sealed myntra PACKAGE WITHOUT THE PRODUCT INSIDE.
I ordered a Dhruvi gold plated earrings priced ₹321 and it was a PAID IN CASH ON DELIVERY.
The customer service is of no help. There's no email I can send a Video to. Myntra can't just avoid and not look into serious matters like that.
Pls help me with necessary action.
Also let's get people aware how fraud myntra is.

Dear sir,
I ordered a shirt(492.45 Rupey)(ORDER NO:[protected]-8519803) on 11 September 2019.I bought a shirt from myntra but it was not good and different in color so i requested for return. It is almost take 15 days to pick-up. I got the message that refund has been initiated on their website. But still it has not come into my account. My bank is asking for sender details which myntra is not providing. Moreover the reference number given by myntra is same when i place the order. I am calling myntra and bank people daily. Myntra customer care is not helping . I tried contacting through app but they could not establish a conversation due to unavailability of agent. There is no option available to contact them.i am waiting for my money from last 35 days. Kindly refund my money back.