Myntra.com Complaints & Reviews

I placed an order on myntra on 25th september and it was kurta from sangria. You did not show any order status nor did not sent confirmation message but SBI bank had deducted money from my account. I want my money back. I request to take this issue seriously and look forward to your reply and wait until 28th september or else i will seek help from a consumer protection .

My myntra account was hacked, while checking my mails, i got to know an order had been delivered to bhopal to some rashid ahmad.

Someone else placed order from my account using my myntra credit balance. The fraud changed my password, contact info and i did not get one notification on my phone. As soon as i was able to log in somehow, i changed the password and mobile details again.
I did not get any notification on my mobile for the order placement as otp but i can get updates for the offers that i don't even need
I have placed return request that's all i can do which i know is not of any use. I have sent mail, no response yet. I complained on fb, no serious response. Finally got a call saying sorry can't do anything except advising me to report the incident which i already did. Pathetic security and i am highly disappointed.

Hi

I am barsha pal and i have facing some issues regarding my order confirmation.
Actually at first i opened this account through facebook (barshapaul.[protected]@gmail.com)and in this ac i have 1000 rupees in myntra credit.so now when i want to confirm my order it shows that one otp has sent to my email id which is that facebook id and i am not getting any otp from myntra.i am not able to confirm my order as i have sufficient money in my account .
Now i again login mytra app through my gmail id which is ([protected]@gmail.com) and i want to trasfer that amount (1000)rupees in this id so that i can check that otp and can confirm my order..thatswhy i raised a complain to myntra help centre yesterday and they said to wait till 30 september and they will resolve my issue.

My only concern i dont want to lose my 1000 rupees and want to trasfer that money to my gmail id for shoping in myntra.many times i called customer care but they not any action on it and harrasing me.

Please do the needfull

Regards
Barsha pal

I want to reorder the same product after money is debited but order is not confirmed. I had a discussion with your rep who informed me that money would be refunded within 48 hrs. But as i want to gift this to my son during pujas the whole process would take long and i cannot do so before pujas which starts frm 3/10. I would request you to see that the product is reordered and adjusted with the debit you have received at myntra. I would be humbled by your gesture. Thanks,,,,,,

Hi team,
This is to inform you that i ordered two product in which i returned one product to myntra on 12 sep. (Order no:[protected]-4248901).
Till now didn't get refund, also paid amount and refund amount is differ. I am unable to call customer care.
As i am potential customer, but still they don't care.
Online shopping fraud as all know, but didn't expect from myntra.
Really disapponted!! Looking resolution asap from this platform so that no need to file pil.

Thanks,
Anuj

I bought an item from myntra and when it delivered there was an option in myntra app that "collect insider points" i accidently touched the option. Then i am unable to exchange the item. There wasnt a warning message that you will be never able to return or exchange the item. Now i am stuck with an item that i will not be able to use in my entire life time. I dont want the money back, i just want to exchange it. Help me. I lost my money.

Hello,
I placed one of my orders on myntra on 20th september 2019. It was a mango tan tote bag and a mango pink top. The package was delivered to me on 22nd september 2019 and because it was a cod order i paid the total amount on receiving the package which clearly mentioned that it contained both my items. But on opening it, i found that the bag was missing for which i immediately called the customer care as i’m a very old customer of myntra and knew the procedure. They immediately took my complaint and asked me to wait till 25th september 2019 which i did but only to get an email saying that my complaint has been declined. The mail read as below

This e-mail is with regard to product "mango brown solid tote bag" pertaining to order number *

I understand your complaint regarding the refund of the product and apologize for the inconvenience caused.

Post checking your case, i regret to inform you that your claim for the missing product got declined hence the request for refund cannot be taken.

Thank you for choosing myntra as your shopping destination. We truly value your association with us.

Wish you have an excellent day ahead.

Regards,
Rohit | myntra
“everything you need to look good”

I immediately called the customer service again but after talking about 45 minutes with 3 senior executives i was only told that nothing can be done now.
Please help as i’ve really lost my money on that bag which i don’t even have.
Attached is the photo of the mail i received on 25th september 2019

Hi, sir/madam i am asha mishra from lalganj ajhara, (Uttar pradesh) want to state you that i have purchased a lehenga from myntra after receiving the product it was not looking good on me then i decided to return it and also claimed for refund under refund policy. Return item was successfully picked up by ekart service and. Your site mentioned that i will receive the refund in 2- 3 business day but now it is 6 days and i did not received a refund yet. Date of incident[protected], amount for refund - rs 2441.

I placed an order today from myntra of order no.[protected]-9147303. I have paid the money online and even got a message from sbi about the transaction. But i havent received any confirmation message from myntra. I request myntra please give me the confirmation message about the product status, otherwise i want my money back. I also request you to take this issue seriously and reply me as soon as possible.

I placed a return request for a defective item i purchased on the 11th september via cod. I submitted all necessary pictures etc. But no one called to confirm pick up. Then 20th the request was cancelled without any reason being given. I immediately raised another return request. It is now the 25th september and my item has not yet been picked up. When i called customer care they said they can only raise another pick up request and it will take another five days. Myntra or their courier services responsible for such delays should be penalised for such delays.

I'm craving for this bag for nearly 5 months. And i always see it out of stock. Please let me know if it has been discontinued by the company. But please bring it back if it's possible. Please consider my request. I need this roadster bag anyhow 😭😭😭😭😭i heard that roadster brand is owned by myntra so i've no other option as well. Please do something for me. I've called mytra customer care many times querying about this beautiful bag but the only response i get is that they can't do anything about it.
Product code for this bag is 4606148.

I ordered 4 tops from myntra.com on 11th september. On 14th september it showed that the product has been delivered. The products were worth rs.2001. The order was prepaid but i didn’t receive it. I called the customer care and they said that the product was delivered. They said that someone signed it and took it. The delivery executive delivered it to wrong person. This is a complete fault of the delivery agency as they don’t check to whom they give the parcel. I hope this forum helps me get my money back. This is something very irritating when you try to contact the company, there response is not at all satisfactory.

I made a purchase worth rs 2376 from myntra on 23 sep 2109 for which the amount was deducted twice. Firstly when i did the transaction myntra didn’t give confirmation regarding the order placed. I again made the transaction through my card and conformation was made by myntra but my account was debited twice. Bank on the other hand is saying that this is pos terminal dispute, saying that amount is credited twice to sellers a/c.
I want my refund of rs 2376. Kindly do the needful at the earliest.

I have ordered two products in myntra on 16 sept. 2019 and paid money thru bank of india debit card. One product is delivered but another one i had cancelled. But i have not got my money refund in my account and they are not taking any responsibility. Order id is 112050759720225659803. I called the cc of myntra and they have provided me a reference no. But bank is denying to help me and also myntra is not responding.

I have ordered two products on 16 sept. 2019 on myntra but order is not placed and money is deducted from my account. I had paid from bank of india debit card of rs. 2892.96 but now myntra is not accepting this and they are only saying that wait your money will be transferred in your account. But still i have not got my money. My account on myntra is from [protected]@gmail.com. They have told me to contact my bank partner and bank partner has told me to fill a refund claim form. I had filled that form online as well as offline but still there is no any response from myntra.

Myntra deducted amount of rs. 4718 from my account three times (Rs. 14, 154 in total) and now they are not agreeing on the same. And they are not refunding my amount as well.
Amount of rs. 8174 is still pending to be refunded from their end. I want my refund back. Being a regular customer, this is such a disappointment. I request them to give clarification for the unauthorized debit and also give me refund as soon as possible.

I purchased a product from myntra a few days ago but when they delivered that product it was not so adorable so that i returned it. On 21/09/19 myntra sent message that they have got return products and they have refunded me of 1324.95 inr in my account. Till now my account is not credited with that amount. I want my money back as soon as possible. Please help me.

I last stopped on 8 sep 19 and all process return refund was all done. Yesterday 23 sep total 5 transaction were made by myntra of around total 15466 with my otp or my concern.
I don’t know how they made this transaction but this is frustration for such huge amount. I have bank statements and also there is no purchase made on myntra after 8 sep. I want my money back. It’s hard to believe myntra company is not safe. I have been the customer for around 4-5years now. I am filing an fir. How can money transaction be made without any otp or any password directly from bank account. Myntra not happy.

Hi - i ordered 1 chhabbra 555 kurta set worth 5500 k in myntra. After i got it today i realised it’s completely different product than being shown. It was a prepaid order.

Now the customer care is not ready to pick that up for return. Talking about their checks when they horribly failed in quality check before shipping to the extent that they allowed completely wrong product.

More frustrating is they are asking to wait for days for decision when they provided the wronv product.

I want my money back asap. This is downright fraudulent.

Ask your "rude" delivery guy to keep this order with him.

Order details :[protected]-0117503

I want to bring this in notice of you that myntra should keep cool, calm and well spoken delivery man for their business. Today at dlf phase ii area of gurgaon, delivery man showed a rude behavior when i called him for the delivery and a harsh language with me during the call "aaj nahi ho payega merese, kal hoga". But he behaved like an arrogant person. Now i'll never order anything from myntra now. I request you to please see into the issue. Because of these types of employee customer will choose other options like flipkart & amazon.