Myntra.com Complaints & Reviews

Well till today i haven't received any updates for my order.. No delivery updates.. Actually bo updates at all. I've already complained before and this is the 2nd time. Well, again i tried to call the help centre number given and again it says busy. And when i finally get it, the computer talks saying dat i can leave a message or request a call back but whenever i request for a call back, they say that they are high on call volume!! And where am i suppose to leave a message when there is no chat service!? How am i suppose to know where my order is when i its been stuck in the same place for almost 2 weeks now and i am here waiting and no one from the myntra help centre even helps. This is absolutely disappointing.

Yesterday i have received order number[protected]-1379903,
While unpacking the box it was whole in damage and broken condition... U guys dont have any proper customer support nor any email id to put complaint off... Is this the customer service you guys are providing then this is really bad...
I need you guys to look back on to my order either replace with new one or refund my money back
You can ctc me usha [protected]

I had ordered 8 items (Order number[protected]-0593401) on 23rd dec. I didn't receive one item among above, i didn't receive any call but order status is showing, it is delivered. Got a message on 28th dec from myntra till now i didn't get package and status is showing delivered. Called customer care regarding this on 29th december and 1st january. But my problem not resolved...

Hello sir/mam
I ordered 2 roadster shirt worth rupees 615 each (Order no.[protected]-4038103) and 1 pair of wildcraft shoe worth rupees 1795 (Order no.[protected]-9364303) under end of season sale period. I paid online for all 3 products. The delivery agent (Dhamanjeet kaur - [protected]) called me on 1 january @11:58am, unfortunately i was not in my apartment so i asked her to deliver on next day she said ok sir i will deliver it tomorrow.
Next day i was waiting for their call but they did't call, so i called on same number she said im not in office and now i dont work there, instantly i checked my myntra app i saw all my 3 product was on returned to origin, im so disappointed with there service.
I request you to take action againt them, i have not got any refund of my products.

I ordered reebok sneakers from myntra. It was supposed to get delivered by 30th december but i have not received it yet. Every day i get a message saying that the item is out for delivery but at the end of the day, i get a message saying that the "delivery is not completed."

Also, i called the agent who was going to deliver the order. He replied with a careless attitude like it doesn't matter to him and was ok with me complaining about him.

I also called myntra's customer service. After that, i received an email saying that my order is out for delivery but it got canceled again. I am really surprised by the way this shipment is handled in an unprofessional manner.

Hi,

I ordered nike men burgundy as m nk thrma sphr mx jkt hd f solid through the myntra order number 109732792076032197301 on 22nd december 2018 costing rs. 9588. On 24th december a fort colin jacket was delivered which would probably cost around rs. 2000. The sticker in the cover mentions as nike but inside the item is of fort colins. When i raised a complaint after lot of persuasion over phone and mail they approved the exchange of the item with an original item on 1st january 2018. However even after my repeated follow up they have not replaced or refunded me the amount. Has not been delivered at my residence as shown in the app. They have stopped taking phone calls and e-mails after 1st january 2018. This is fraudulent and after the exchange date probably they want to declare that this is no longer feasible to exchange or return as there is a twenty nine days return policy. Through this they want to grab my money illegally through this fraudulent. Please take up the matter to give exemplary punishment and compensation to undersigned for the immense pain they have given through this transaction.

Regards,

Debajit

Cell: [protected]

I have to get the refund from myntra as I did the transaction from phonepe. myntra said me to contact phonepe, I contacted the bank, phonepe and everyone several times and even i tweeted more than 1500+ times for this issue.

Finally myntra refunded my money to unknown bank account but you haven't given the compensation for tourturing me 5+ months.

I did followup like any other person in the world did, So I asked them 5+ crores compensation and I increased to 6+ crores because no one is responding..

1 person misbehaved in the call so i recorded and uploaded the video in the youtube but myntra commented ### and taken down my video.

Now since last few months I closed my business and I'm doing campaign on this.. All I need is justice by settling my compensation 6+ crores ( do negotiate if needed) Or send my an email by writing what you did to me with the sign of CEO and Chairman

What Myntra and phonepe did to me is completely unacceptable

Worst customer care and delivery executives.. Tried returning a parcel and they just refused to come to the location.. The delivery executives lied on the phone saying they were on the way but never turned up. One of the parcel is still in transit for a month now.. And the worse part it while delivering another parcel of the same order they didn't even take the replacement parcel. Now i have lost my money as they say i cannot return the parcel.. Pathetic service.. order number[protected]-7937403

I here by nishant patel request you to pay attention in my problem.
I had received defective product.
So i had requesed for exhchange, but mail from myntra shocked me that they cant replace it due to quality was ok while deliverd. Without observing how can you say that it is not defective. There is defect at stching defect at "roadster" brand steel tag on left side, and it stiching was not done left side of tag and also white spot behind the improper stich of steel tag i m attaching pics in mail. While opening of packing of jacket i observed this and so i didnt remove other tag of price and alll. So jacket is unused. Tags and all are as it is.
So i request you to look in this matter and do needfull.
also they are not taking my complain in customer help line call.they are saying that they are helpless and they can't do anything for me.
i am suffering from this issue .
order no:[protected]-9249903

I had ordered one blackberry charcoal grey color blazer for ₹4532/-. Today, in the evening around 4.30pm, i had received the packet through my security guard. Around 7pm, when i came back, i found the packet was so small that a blazer could not fit in. I opened the package and to my utmost ridiculous surprise, i found a red shirt inside. It is really unimaginable and unacceptable that ### sellers on myntra (shopping app) are doing such cheating. I immediately called up the CUSTOMER CARE and got my complaint registered around 7.30pm. Complaint reference no. Is IN[protected]. I am seriously annoyed with the fraud being done by the seller and will take this issue to the last level. I urge the authorities to look into the matter. I will remain disgruntled with the incident which happened to me today. Please do the needful and get my money refunded along with interest.

I ordered Nike phantom vsn shoes red colour of 11size but they gave me marron colour of 7 size. I requested to return and my request was accepted too but it was not taken by the expected date. Here is that message that I received :-

Hi, your return request for Nike Unisex Maroon PHANTOM VSN CLUB DF FG/MG Football Shoes (Return No. : [protected]) has been successfully placed. We expect to pick this up on Mon, 31 Dec between 09:00 AM - 07:00 PM

Send someone fast please it was too costly product for me.

I Pallavi Patel have placed order of beauty product (Lakme face powdee)on 30 dec 2018 but on 3jan 2019 the product I received was broken and damaged.I have tried customer care number many times but the solution provided by them was not useful.I am really frustated. I want to return it as soon as possible.kindly do the needful

Thank you
Pallavi Patel
Mob no-[protected]

I have ordered a Nike Men Blue EXP-Z07 Running Shoes from Mytra Date : 27-Dec-2018 using my COD . I received a item on[protected].When i opend Box without tag on shoe and checked the item, i got a shock, where it contains used old sports shoes. To complaint on this, i made a call to Customer Care but there is no response., ...

Please make sure this is considered...
Please help me getting my refund and connecting myntra. call me
mail ID : [protected]@gmail.com

Hello myntra,
I have ordered a top on 15 december. The delivery date is 24 but it didnt come till now...i payed my bill through online...what kind of service is this...very disgusting ...i am ataching aa screenshot of my order..its been 15 days delay..how can you be soo careless on customers..hoping that you will respond quickly after seeing this msg.pls make sure that my product is delivered to me...
Thank you

I had ordered watch and it was delivered by 26th dec 2018 and i had placed return request on the same day but till now no one has come to pick up the order and also there is no updates from the company side,
It is the worst app i have used which is causing very inconvenience to me and i am mulling why i have ordered on such a site like this; because as your advertisements says that "easy return policy" doesnt seems applicable in the current situation and i am not satisfied with the same.
Please do the needful against
Order no. 109754871054977991203
Myntra id - [protected]@gmail.com
Mobileno.[protected]

Respected sir

I ordered 2 Aurelia kurtas of 1149/- from your website.
I pre-paid for the order using my debit card.

Order no.[protected]-8488301

I was supposed to get the delivery 2 days back but didnt receive it yet. There is no proper update about the product. I only got a message saying you were unable to deliver the product. And no further instructions are given.
I have calling the ecom delivery guy from days, they are rescheduling the product but not delivering it.
First time the delivery guy didn't come to the exact address and later I got a message that I was not available.
And this time all limits got crossed when I didn't even get a call and later got a message saying I was out of town so the order was not delivered, which is completely wrong.

This was my first experience from myntra and it is extremely horrible. When we pay you we expect a proper service.

I want a proper delivery and apology for all the problem I had to go through. Failing to do so, I will lodge a complaint with consumer court with all call history record and messages.
Plz act upon the inconvenience I had to go through.

Regards
Rachana Pandey
Contact - rachana.pandey [protected]@gmail.com

I placed the order on 22nd December 2018 and the expected delivery was supposed to be latest by 28th December 2018. On 27 the December I received a message saying that the order will be delayed in delivery by 1-2 days. In the meantime, the product tracking feature was not working and it just kept showing product packed and shipped.
Tried calling the Logistics customer care on several occasions but in vain. Either the call doesn't connect or nobody answers.
Finally on 3rd January 2019 I received an email saying your order has been lost and cancelled due to technical reasons and to compensate for inconvenience they provided a coupon code which could be used on next order.
The coupon code is non functional, also the products I ordered, their prices have been hiked by 100%.
Since the product is not out of stock, and losing the product in shipment is a error from the company's behalf, I expect them to deliver the ordered products at the same rate which I bought them at, at the earliest and not compensate by providing me with some fake coupon codes.

Hi team,

I have placed an order (Order no.[protected]-7378903) and while delivery i have paid 515 rs, where as the order was of 366.45 rs but i have returned the product and refund is initiated for 366.45 rs instead of 515 rs. Kindly look into this issue.

I hope i will gain 515 rs instead of 366.45 rs.

You can contact me on [protected].
Regards,
Suraj khole
Mob no. [protected]

I odered a pair of pant and shoe istead i got ladies dress i returned it and made a complaint i got only 2k refund remaining still pending no response still saying the samething sometime they not even picking up the call.. frustrating.i odered this dress on December 9th and raised a complaint on 12th.i spent 5thousand but they only refunded 2thousand they also took the return which is afemale dress .The one who delivered not picking up the call.i used to work night shift and earn money this tends to be my birthday dress my nirthday got over on December 18 but still now i dint get my refund this same thing happened to my friend also why this guys are sucking people's money...😔😔😔

Arriving early: hi rahul, our style delivery agent gopal enterprises-raman jha str ([protected]) will bring you your bag of joy with 1 nature casuals boxers today. Excitement on its way.

When i got this msg.. I called him to tell me when he is coming so that i can manage my today's schedule. I have called him 20times but he didn't respond me. And at evening 5:20pm he called me to come out my house to receive my order then i came i waited for about 20 mins but he didn't come. Now i m calling him then his mobile switch off. Seriously pissed off man!.
Very disappointed