Myntra.com Complaints & Reviews

I have placed my return request on 26/12/18, still my product is not picked up.. courier boy is not coming to pick my order...and at end of the day I'm getting mail from Myntra that your pickup failed. Other people parcel from Myntra are picked up from same address. There is no response from customer care. They do have any mail to register our complaints!!

I odered two shoes from myntra on 24th of december one of nike and other or crew street. After waiting for 5-6 days i didn't receive the order and it was cancelled without any good reason. Again i odered the same order on 31st december and now again it was cancelled. And also when i tried to contact the person delivering they didn't answer
My order no. :[protected]-2758501 (For nike zoom speed)
[protected]-6872103 (For crew street men running shoes)

My name is priyanshu naudiyal
Email. : priyanshu. [protected]@gmail.com
Mob no. : [protected]

I have received a defected product I have registered a complaint at customer care so many times and also placed a return request 3 to 4 times but it get rejected by pickup person due to unapproval of complaint whenever I call customer care they told me that it has been approved at their end my order no is 109636727744856790103 my order I'd is [protected]@ibibo.com mail id is [protected]@gmail.com pH no [protected] please resolve my matter as soon as possible.

Hello i'm regular customer of myntra. Last 2 years has been passed using your app. But from the last 3-4 times i'm not satisfied with your service sometimes it the quality of item sometimes it about your delivery agent. Today (Ie 4thjan2019) i received my item (Fort collins men jacket). It's already 2 days late and received product is seems to be used and dirty. When i unpacked or opened it instantly i requested to return it. I'm frustrated and feeling disappointed. Tell me what should i do now. My friends are telling me that myntra will not accept it. Help me and suggest me what should i do now?
Tanzeem ahmad khan
[protected]@gmail.com

My name is sanjukta, i had bought bra from myntra on 27th december 2018. Amount:502.95, register mob:[protected]. Order no:[protected]-8625903. I had puchased pretty cat black lace non - wire non padded bralette bra. But i had receive wrong product. I got a use spagetty. So i put a return request to product and returned it. When i put a return for the product i have mention i got a wrong used product receive. But when i called you here for refund then myntra told me if you had got a wrong product then you are not already compliant, so you will not get your refund. How do i know that i have to raise complain by calling you here when wrong product deliver. Initiate my refund and i want my refund back. Myntra is not refunding me back. Please refund my money. Because i got wrong product and i have already return it so please refund my money. I have a full video when i unpack the box.
I have alredy return ur product so please initiate my refund. Check screenshot return slip. Product pick up so please update and refund initiate.

Hi team
I am chinu, i made one order of mens blazer, but that product was not up to the mark, i made return request many times. After i received one text from your side that that contact on this number for pick up ([protected]) that person said i am not working anymore for myntra, so the pick failed. I called again on myntra toll free number after of 10 mins waiting i talked to your executive and i shared the whole problem he said it took 72 hrs after that u will receive update. I waited fro 3 days but didn't receive any update. I call again on toll free number after again 15 mins waiting i talked to your executive and she said within 24 hrs you will receive update.
Next day i receive one text that contact on this ([protected]) number for pick up.
What kind of harrassment is this. I already told you guys that this person whom number you shared me again said i m not working with myntra.

This is very awful service which you people offered. I definitely file a complaint on consumer forum.

Thanks
Chinu

This is Anchal tyagi.i had ordered an expensive jacket on myntra n had done credit card payment already.they told me that my order will come on 3 January but today is 4 January n I didn't get my order yet.please help me ...I ordered it on 25 Dec n today is 4 January.there customer care number is useless.no one picks up.it always says busy.the number they provided me of delivery agent was not in service .I think this whole is a fraud.what can I do .I had credited the amount already.please help me

I regret for writing to you because of the order no:109762554932475361601. This order came in without the product. When we raised a complaint you guys asked us 3 days time. We patiently waited for positive resolution until yesterday but you guys declined our complaint. I did not expected this!!!.

We are not kidding here to simply waste our precious time and your time as well. My brother opened the order in front of the delivery boy and her other 2 friends. The upper cover of the box was covered and inside there was a myntra box (Unsealed) and under that there was a mast& harbour box (Unsealed) with warranty and a plastic cover in it but it didn't had the shoes in side it. I would like to know more on how secured delivery you provide when shipped from your vendor? I would like to hear from you.

We trusted you guys and paid the amount pre order delivery and you guys are closing the complaint without any resolution to our order shouting at us saying you go and complaint to consumer court (This was a call today morning with my mom). This is not the way how you speak to a women and your customer who blindly paid the money before the order delivery. You guys are losing trust from your trustworthy customers. Please be gentle when you speak to your customer!

'that product was actually my brother's b'day gift on 1st january, luckily my brother opened the box on the delivery time to check the product. Imagine if i would have opened the box on my bday, how ridiculous it would be..: (

You people are hurting us personally and professionally. We are not lying, me and my brother struggle a lot to to get our family going. This was one of the surprise gift ever in my life.

One more thing, the courier boy is calling my brother midnight 10 pm asking us what we told to myntra.in fact he helped us with the myntra support number. Please reopen the complaint and come with a positive resolution.

I am losing hope of e-commerce because of this situation. Hope you understand our problem and provide us a positive resolution.

Myntra delivered empty box instead of a high end watch
And this is the mail that myntra sent me:-

This email is in regards to your concern related to the missing product in your order number 109762554932475361601.

After conducting a thorough investigation and review of your missing item (S) claim, we have found that the product (S) were dispatched from our warehouse in a properly sealed package. We have also received a confirmation from our logistics team that the package was delivered in sealed and pristine condition to the same address as updated while placing the order.

We regret to inform you that the claim stands declined and thus we would not be inclined to look at the same anymore.
Regards
Myntra
India's largest online fashion store

[resolved] myntra.com — product undelivered, but myntra.com claims it was delivered

7 reviews
Bharath144
Submit a complaint
On the 11th of july, i placed an order for a pair of 'adidas men black alcor 1.0 running shoes' on www.myntra.com, the order number was[protected]. I paid using my credit card online.

After the payment was successful, i was informed that the product would be delivered by the 20th of july. I didn't receive any updates after that.

On the 18th of july at 10:45 pm in the night i received a message on my phone saying the product was delivered. I had chosen my office address as the delivery address. The mail room in my office doesn't accept deliveries after 5.00 pm, it is impossible that the item was delivered at that time and i didn't receive a call the whole day from myntra asking me to pick up the product.

The next day i inquired in my office mail room about any packages i may have received and i was informed that nothing had been delivered in my name.

I then called up myntra customer care at the number listed in their website to find out where the product was, the person who answered the call had the same information that i was able to see on their website, that it was delivered to me the previous night.

I questioned their information and asked to find out the details of the delivery, the person on the phone raised a complaint against their logistics team and gave me a complaint number. I was asked to wait for 2 working days (I spoke to them on tuesday).

On friday, i called the customer care again and asked the details of the complaint i had raised. Surprisingly, they didn't have any information on that yet. I was asked to wait for the weekend to get over and then i would get the information on email.

I waited for 4 days and i received nothing from myntra. When i contacted again, i was shocked to find out that my complaint number was invalid, also the executive who answered the call hinted at me having received the product and creating a complaint for no reason. I had to argue back with that person and demanded to speak to his supervisor, to which he conveniently answered that he will arrange a callback, but i received no such calls from myntra. I insisted and another complaint was raised and after 3 days i receive a mail from myntra today and this is what the content of the mail is:

This email is in regards to your concern related to the missing product in your order number 109762554932475361601.

After conducting a thorough investigation and review of your missing item (S) claim, we have found that the product (S) were dispatched from our warehouse in a properly sealed package. We have also received a confirmation from our logistics team that the package was delivered in sealed and pristine condition to the same address as updated while placing the order.

We regret to inform you that the claim stands declined and thus we would not be inclined to look at the same anymore.
Regards
Myntra
India's largest online fashion store

My product was scheduled for early delivery on sunday - dec 30 so i called the delivery guy number to deliver it on 2nd jan. The product never got delivered but it is marked delivered. Since then i am trying to call same number but no one is picking up that number again.
Myntra customer care number also - no one is picking up.

Order number[protected]-9740001. Vendor - pihu general store

This is my first experience with myntra online shopping and is a bad one. Should recommend everyone to avoid it.

I returned my order that was a tshirt today and when the delivery boy came to my place to pick the item, he took the packet inside the myntra seal and was ready to leave with it only whereas i am a regular customer and i know that the delivery boy is supposed to take the outer myntra seal as well. He said, "lemme cancel this return if you wanna give it to me let me take it my way if you don't want to, it's not my problem." that was shocking and rude to talk to a femae like that and that so a delivery boy. These guys really need to be taught some etiquetts. Haven't received the message for the item being picked up. This was the last time i bore this behaviour. From now on if the delivery guy talks to anyone from my family this way, i'll have to take some serious help from the local police.

I booked an order on[protected]...
Estimated delivery is on 1st jan.. And i paid the amount through online+prepaid)..
I was waiting for my order but i don't get my order delivered..
Today i m getting msg that my order is cancelled.. And refund initiated.. I m very much disappointed with myntra... Which is one my favorite online shopping store...

Return number: [protected]
Return mode: pickup

Refund amount: rs. 1167.13

Expect pickup on: sat, 29 dec | 09:00 am - 07:00 pm

Pickup service provider: myntra logistics...

No pick-up guy was assigned to pick the above mentioned order on the said date, now 7 days hv passed since but no pick up information, wt u myntra guys hv been doing? No email id o[censored]rs, ur customer care number is also nt working

Kindly do as requested asap bcz u hv wasted too many days

Email:- [protected]@gmail.com
I ordered two products on 22nd december 2018 and paid through phonepe. The first product was delivered on 25th december 2018 which was a flying machine casual shirt. The shirt ran quite short with my size so i tried with exchange with bigger size but due to out of stock situation during eors i had to place a return. The return was placed on the same day when it was delivered and on 26th the myntra guy came to deliver the second product which was a lee cooper shoes. At the time of delivery he simultaneously asked for the return product, so i handed him the product which was to be returned. After the product picked no update was made or received and the refund is still pending. Even after several calls to customer care i didn't receive my refund either a satisfactory answer. Kindly help me get the refund!

I have still not received the products under order number[protected]-3261501 but the same marked delivered???

As informed by myntra executive neha, they do not have proof of delivery signed by the receiver.

Also the executive devyani has denied to further investigate with the delivery agent nda suraj salunkhe ([protected]).

This is purely a case of fraud between myntra & delivery agent.

I require the entire amount to be refunded back to my account.

Well till today i haven't received any updates for my order.. No delivery updates.. Actually bo updates at all. I've already complained before and this is the 2nd time. Well, again i tried to call the help centre number given and again it says busy. And when i finally get it, the computer talks saying dat i can leave a message or request a call back but whenever i request for a call back, they say that they are high on call volume!! And where am i suppose to leave a message when there is no chat service!? How am i suppose to know where my order is when i its been stuck in the same place for almost 2 weeks now and i am here waiting and no one from the myntra help centre even helps. This is absolutely disappointing.

Yesterday i have received order number[protected]-1379903,
While unpacking the box it was whole in damage and broken condition... U guys dont have any proper customer support nor any email id to put complaint off... Is this the customer service you guys are providing then this is really bad...
I need you guys to look back on to my order either replace with new one or refund my money back
You can ctc me usha [protected]

I had ordered 8 items (Order number[protected]-0593401) on 23rd dec. I didn't receive one item among above, i didn't receive any call but order status is showing, it is delivered. Got a message on 28th dec from myntra till now i didn't get package and status is showing delivered. Called customer care regarding this on 29th december and 1st january. But my problem not resolved...

Hello sir/mam
I ordered 2 roadster shirt worth rupees 615 each (Order no.[protected]-4038103) and 1 pair of wildcraft shoe worth rupees 1795 (Order no.[protected]-9364303) under end of season sale period. I paid online for all 3 products. The delivery agent (Dhamanjeet kaur - [protected]) called me on 1 january @11:58am, unfortunately i was not in my apartment so i asked her to deliver on next day she said ok sir i will deliver it tomorrow.
Next day i was waiting for their call but they did't call, so i called on same number she said im not in office and now i dont work there, instantly i checked my myntra app i saw all my 3 product was on returned to origin, im so disappointed with there service.
I request you to take action againt them, i have not got any refund of my products.

I ordered reebok sneakers from myntra. It was supposed to get delivered by 30th december but i have not received it yet. Every day i get a message saying that the item is out for delivery but at the end of the day, i get a message saying that the "delivery is not completed."

Also, i called the agent who was going to deliver the order. He replied with a careless attitude like it doesn't matter to him and was ok with me complaining about him.

I also called myntra's customer service. After that, i received an email saying that my order is out for delivery but it got canceled again. I am really surprised by the way this shipment is handled in an unprofessional manner.