Myntra.com Complaints & Reviews

I received today around 1 a havard ordered t shirt. But as it was showing in ur machine after entering my debit card pin no. That its rejected i had paid amt in cash & its showing entry in my bank a/c also i want my money which i paid extra. Courier person of yours no. Is [protected]. I had called him first he picked up the call & now he is nt responding
Rply asap on my no. [protected]

Hi, i am manoj i have placed a order on myntra & there was some size issue so that's why i have returned the product to myntra through ecom express pvt ltd & this order (Awb no.[protected] order id[protected] was delivered on 16 oct & yet i didn't receive any replacement against the same & when i have called to myntra they were saying your product has been damaged & we are going to return back to you so kindly confirm me how kurta (Clothes) can damaged because i have forwarded the same in well condition so now i want my replacement as soon as possible as well as i m too much disappointed from these type of services.

Sir/mam
This is to inform you that you recruit world stupid employee in your company. They don't having to speak. Today your delivery man hit me from front and don't say sorry they starting abused languages. This whole incidence take place in mayapuri phase 2, new delhi-110064. Request you to take immediate action against these types of employees.

Hi i am ashish patel from ahmedabad. I have ordered the headphones from myntra.com at 28th oct 2017, as my online process completed succesfully but while tracking my order it always show only one status. "shipped to delivery center.
Mumbai (05:45pm)" after that i did'nt recive any status regarding my order delivery,
As my expected date of deliver was 1st nov 2017. I talked to consumer support before that regarding my order status they said it will be delivered at given date.
As the delivery date has been passed and still there is no update regarding delivery status.
I registered the complain regarding this. Consumer support says give us 5 business days to resolve you issue. I allways waited for 6 days and i have to wait more for just to know what happen with my order.
I have no idea where my order is what the status of it. When i am going to recive it.

Bellow are my order number and complain number please do some usefull action asap.

If you can't deliver it. Then do 100% refund to me.

Order no.:[protected]-0678801
Tracking no.:ml[protected]
Reference number [incident:[protected]]

Myntra as name and online e-commerce company based on india is a big time fraud company, i recently ordered nike shoes which was available on a app and on webpage, however after my order got confirm day after delivery guy came to my door step with a box of my shoes when i opened i was excited and was so happy!! As soon as i saw that was not the shoes i have order, i called customer care and had to speak with one of floor manager, firstly he was not all interested what i was calling for instead he was questioning me,, i was so frustrated with his behavior and the call end.. After which i started blogging their site and in facebook with full of my anger, few hours later he called me back and asked what am i looking for.. I said my nike shoes which i order, he conclude saying he checked with nike brand and his warehouse that shoes was actually not available, instead offer me what i want and then two days later i text back asking what’s the update, he was ready to answer me since i was approaching them where the hell shoes gone it was available and infact order was confirm, he replied saying the order which was place the bar code on box was available but not the shoes.. Holy crap how could he say that being a manager in myntra that means he is not working for the company, he also mention the picture was available but not the product n also they take the picture from brands n post on the page without being aware whether is available or not.. Lastly i was so tired i asked him same shoes available in black colour get me with 50% discount since being a customer it was not my fault at all.. He said he cannot do it,. I’ll discuss the same with higher authority soon and myntra will hear from me soon.. Thank you!! Myntra for the best customer service you have.

Sir myntra ne mere sath dhoka kiya hai nike ka shoes 27 june 2017 ko purchase kiya lekin shoes ka lather pura nikal gaya. Company 6 month replacement warranty hai. Lekin meri baat ko suna nhi ja raha hai
Mera mansik showshad kiya ja raha h plz meri compalain darj kare. Meri call per baat nhi kar rahe hai myntra brand ka naam dekar local sell kar kare hai

The worst experience ordering product from myntra. (:
Shame on you myntra.

Order #[protected]-5646803

I ordered 26th oct and order will reach to me by 28th of oct. After complaint
To myntra on 31st oct, i got reply that wait still 3rd nov, but they are not sure to deliver the product on or before 3rd nov.

All the deadlines are crossed but still order is in the same state.

I have called myntra customer care twice all this repeatedly but it looks no one is sitting for help instead giving me the status which is even there in my app...

Hi, i have ordered this product and when it got delivered i raised the exchange request on same day as it was delivered. The sandals inside the box were in horrible condition, there was no polythene covering on sandals and it was fungus box. Sandals had fungus on it. The exchange request pickup was set after 10 days by myntra. The pickup boy came on expected date but he rejected to take the product because of its damage condition. He asked me to raise another request under myntra. I reached customer care and raised the request. After 4 days they declined my request and refused to refund the amount or exchange it. They stated the reason that it was quality check done and sent. They didn't verify or sent me quality check report or pictures. I somehow initiated the request again for its approval. When i have intimated on time regarding the condition of product. They didn't bother to help me. I asked them to call me back they didn't even call me. Have declined the request of return 3 times now. This sounds like forcibly posting the damage product on to me and loss of my money. The product cost was 1690 rupees. Please help me in this regard and provide me justice.

I had purchased a jacket from myntra but when i received the product the quality was bad, it looked like it had been hanging at the store for ages as the collar and shoulder were absolutely faded and off colour. I feel cheated as my return request has got me no response even after 4 days of submitting it. This may be my last buy from this company. Please pick up your trash and return my money.
Order no:[protected]-2038901

To,
The chief branch manager
State bank of india
Main branch

Subject: charge dispute "refund never processed"

Dear sir

A refund of 655 rupees was successfully processed on 30 november 2016 to my account. This amount should have been credited to my sbi account by now, but i have not received the refund till now.

I have called the state bank of india customer service and also emailed the state bank of india main branch all the details many times including the transaction reference number but nobody has replied or resolved the problem. No action is being taken

I have confirmed with myntra and they have successfully processed the refund

Kindly go through the charge dispute emails, locate the pending refund and follow the path back to myntra payment processor to locate the refund
Transction date 11 oct 2017
Arn number 75503727285015764716375

Hello, i am regular buyer of your site. Today i am about to receive an order (Early received) which was a good thing but i was not in my home when i received the mantra notification. Now the concern is that guy didn't call me even once. Now i have received a msg that mantra already delivered me. I prepaid for every shopping. Now this is quite.. Tuff to digest... You can text me that you will deliver me later.. But should not right like already delivered. How can i claim that my order is actually not received yet... Number provided in the msg, ivr is saying not is not valid.. What should i do now... Please suggest

I have placed order of two women tops n a set of plazzo amounting rs 2173.71. Yesterday ie on 29/10/17. My money was deducted from my account twice but it says order not placed. Please kindly c to it and resolve the issue.
Mytra is my favorite site. Everything i buy from this site n this time something went wrong n i couldn't placed my order which i liked so much. Hope i will get the product n at the same time my cash will b refund in my account soon.
Hope my issue will be resolve in no time
Thank you

I have ordered a blue colour campus sutra shirt on october 1 from myntra, which was delivered on october 9 with black colour and price tag on it. After my several attempt of exchange/return during last one moth i got tired with your customer care and pick up guy. Every time customer care told me my problem has been registered and will be solved. Then your pick up guy come from either e-kart or flipkart logistics and they denied to return/exchange the product saying reason behind this "the colour is not matching with their guidance". Everytime i am facing the same situation. So this is my request please solve the issue immediate basis.

Hi,

I ordered for a us polo assn., shirt on 14th september, 2017. My order number is: order no:[protected]-4819401.

I had ordered this product to gift my husband on his birthday being 16th october, 2017. I ordered the product based on the size chart mentioned and while ordering this product i was in bangalore and i got it delivered to the bangalore address. Now i have moved to hyderabad on 30th september.

To my shock, the shirt did not serve the purpose gifting my husband, coz i gave it to him as a gift on october 16th and when he wore it was tight and it had to be the next size that is 42. But by october 16th the 30 days exchage period was over and also since i am new to hyderabad, i did not have internet connection to raise an exchange request also and just got the internet connection today and mailing you requesting to kindly help me exchange the product for the next size.

I got the shirt for rs.2499/- which isn't less price too. And since i could not raise the exchange request, i had been visiting all us polo assn. Outlets in hyderabad asking if they can exchange it, but they refused to and said it can only be done through online that is with myntra only.

I am really upset that my gift did not serve the purpose and the inability to get it exchanged. The pack is as it is with all tags.

There is no proper customer care number of myntra to call and talk to a customer representative to get the issues sorted out.

Myntra is poor in taking deviations for customers and just want to get all its products sold without hearing out customers nor having a proper platform to solve customer queries and issues rather having an useless ivr response.

I ordered black shirt of jack & jones by myntra code no of product is:1879886 men black slim fit casual shirt from jack & jones, after i used it and wash the shirt colour start faded and whole water turned black, i'm shopping by trust of myntra that i will only get 100% original product but after this incident i will not recommend this brand to buy from mynta.
I have ordered to gift someone and now he is complaining about this problem it is too embarrassing it ruined my gift so what to do after 30 days policy of return.
So, i searched for customer complains so no one can cheated by the seller if i'm buying and paying money for original product so i'm supposed to get original but this happened, as soon as i knew about it i request you for an exchange and deliver original product or refund.

I'm attaching the details over here
Product code: 187986
Sold by: wiztech corp
My order no:[protected]-9619503
Order placed date: monday, june 26, 2017

Hi,

I am writing this to inform you that my order has been returned to the origin.

This is making me frustrated. I had ordered this on myntra trusting that you will deliver on time.

The delivery person called me on the day of delivery and informed me that he will be delivering it next day so i accepted his apologies.

I waited for 2 more days and he didn't contact me again but now when i see the tracking order it says i didn't pick up the phone. This is a false information and i totally condemn it.

I had a really good rapport with myntra and this incident has made me disappoint with your service.

I am really very much disappointed with myntra. I loved your services before but now i totally hate it.

I will never use services ever again!!!

Thank you so much!!!??

Hate you forever,
Raja c

Ps - fyi tracking number: ml[protected]
Order no.:[protected]-6744303

I have ordered a product from myntra on 28th of sept which was supposed to deliver the product on 11th oct. I kept on contacting them, but they said its in process. Now its 26 - oct -2017 but i haven't received the product.

Sharing the email. Conversation -
Subject
Order delivery: i haven't received some items in my order
Response by e-mail (Samarth s kumar) (24/10/2017 11.22 pm)
Dear amruta,

I am sorry to know that you have not received any confirmation of your order "amante black full-coverage bra bfom24" and you are concerned with the same. Please accept my apologies in this regards. Let me take this opportunity to help you in this regard.

As per the records, i see that your order was expected to be delivered by that of now. I request you to kindly grant us time till that of[protected], as we are working on the best of our capacity on resolving your issue. However, i would deem it important to inform you that your order will be delivered to you at the earliest.

Hence, i would request you that, let this incident not sour the sweet prolonged experience you had till now and we definitely appreciate your choice of myntra being your favourite online shopping destinations.

Regards,
Samarth| myntra
Everything you need to look good
Customer by css web (Amruta kale) (24/10/2017 12.19 pm)
Hi,
Kindly update regarding the order or else provide the refund, am really disappointed with the service and don't need the product anymore.
Question reference #[protected]
Note: we do not demand your bank or credit card details over phone. Please do not divulge these details to fraudsters claiming to be calling on behalf of myntra.

I placed order for forca shoes size 8. Received the product in just a myntra cover (No box). Tried the shoes. The left shoe was correct size while the right was very very large but had size 8 printed on it.
So i registered an exchange request stating issues and marked it as damaged product. Delivery guy came but did not take the shoes from stating there was no box and he needs aproval and left. Ever since i called customer care every day to initiate the exchange. But even after one week, my efforts went in vain. Still no exchange. Hate myntra. No other ecommerce is this worst. Provides zero respect to customer. Horrible delivery partners. We have to pay money wastely to myntra and beg them for a decent product.

I order Estee lauder bar red color... Today I received parcel but it was only outer cover of Lipstick... No Lipstick was there in the cover... Even the empty cover seems to be some other shade... I m regular customer of mantra.. I ordered 2 lipsticks before also... They were good but I didn't expect this fraud from myntra..kindly send my Lipstick bar red as soon as possible... I already talked to customer care of my training..i m again mailing u... Plz plz resolvey issue... I am regular customer of myntra.. But this type of fraud never happened before...

Sir

I purchased TROUSER online from Myntra for Rs 897.28/- on 20 Sep 17 delivered vide Order No:[protected]-1729103.

I returned the trouser vide Return No[protected] and was picked up by the company rep.

I was refunded for Rs 763.01/- on 10 Oct 17 instead of Rs 897.28/- which I have paid. Even after repeated conversations On Help No. [protected] My balance of Rs 134.27/- has not been refunded by the company.

I request to kindly help me to make the company refund the amount immediately to my account.

I am attaching all the images for reference.

Thanks Regards.
YASHPAL DATTA
(M) [protected]