Myntra.com Complaints & Reviews

Dear sir/madam
I had purchase 1 pair o[censored]s polo shoes from your site (4 aug 2017) but there quality is very poor, shole open and their pasting are damage and shoes open from every side. Pls do needfull its a very reputed brand and myntra also a big name like this fraud not deserve to this type of company

Hi nishant sharma

Your myntra order for the following product has been delivered.

Order number:[protected]-7215503

This my order no.[protected]-9773901. I was ordering a clothes from myntra.com on 20 sep 2017 but i got a email or sms from myntra, that is:-we have successfully delivered part of your order, on 3 oct 2017 but i have not received my order till now. How can they send me a successful delivered sms with out my signature for receiving the order. Plz solve the issue

It was a prepaid order with no[protected]-1268001. A damaged product was sent to me, hence i requested for an exchange of the same with size uk7 which was also accepted & delived to me but with size uk6. As myntra has an exchange policy of 30 days i was being directed by myntra to wait for some time for an re-exchange as the product was out of stock, but after 15-17 days i got worried and called customer care for some help.
They said that the product is out of stock & there are probable chances that it will not come in stock.
Then i requested them to kindly help me out as i badly needed that same product & as my request for exchange was accepted of size uk 7. If wrong size is delivered to me then it is definately not my fault & it was also in stock when exchange was created & accepeted.
But they did not aggreed to me & gave me two alternatives.
1) return the product & take your money back &
2) select another similar product with same mrp.
Alternative 1 was not accepted by me as i purchased that product in high discount & i did not wanted to loose the price & the product.
Alternative 2 was also not acceptable as at that mrp no similar product what i wanted was in stock.
I belong to lower middle class sir, it has been of huge mental, financial, etc torcher to me in these few days.
Kindly provide me justice as soon as possible neither there behavior where upto the mark.

I bought nike product on myntra (Nike flip flop of worth rs 1400) but only in period of 6 months slippers quality deteriorated a lot... I doubt that myntra sent me a first copy product... I request myntra to please replace my product as you assure your customers that you send then 100% original products... I heard a very lot about your products quality but today that trust is all gone... I contacted to your customer care and i recorded that call in which they assured me to resolve my problem
(Photos attached)

Dear sir/madam,
Hello, i am prahlad patidar from neemuch (Mp).
I regular customer of myntra.com i ordered so any items from your site in a regular intervel of one year. All material was good but only nike shoes:- nike
Men blue downshifter 6 msl running shoes
Size: 7 / qty: 1
Code: 1602459
This shoes was very worst and this is duplicate copy sent by seller. I was very disappoint because your site mention that 100% original item.
So please look into this matter and solve this issue asap.
I am waiting for your opinion.

Thanks®ards,
Prahlad patidar

This is with regards to the puma track pants ordered through your app on 17th august n delivered on 20th aug 17. I have paid rs 1545 for the order but it has tore apart in just a month after delivery n as per myntra return policy i cannot return the product after 30 days.
But in this case it is to inform you that the product ordered is a well known brand n has been found defective within a month's use.
So you are therefore requested to take up the matter n get the product exchanged or return as early as possible. I have been using myntra products for over 3-4 years now but such a situation has not been faced yet.
Kindly get the matter resolved so that the faith i have in your products will stay intact.

Neeru meena
Mail id - sneh1. [protected]@gmail.com
Ph no.[protected]
Neeru meena

I had placed an order dated 20/09/17, but i have not received it till now as the expected date for order was 28/09/17. The delivery arrived at delivery center gurugram (Grm)-dc on 25/07/17 at 6:33 pm. Does it take more than 3 days to deliver within gurugram? Last evening i have received an sms from myntra that the product will be delivered by 3/10/17. If you can't deliver the product today i. E on 29/9/17 by 6:00 pm, then i want my money back in my account with interest, from the date i have paid.

This is in regard with product no.[protected].
We are delieverd with different product and further the product is not up to mark. We have requested for return, return no. :[protected]. The pickup person came today. He checked the shoes and then said that you ordered casual shoes and it is not casual.
This was what the complaint was about. Further, he argued and told us to ask the company to send them a mail regarding this. This is the first time we are encountering such problem. We are your regular customers. This is totally unsatisfactory.
We request you to see into this problem and complete the return process.
Regards
Jasmehak kaur

I have placed order in myntra on 20th of September. Delivery guy called me on 24th evening and requesting me to come 8km far from home to collect order or he will be back. He went back. They reflected in website that customer phone was not reachable. This was false and fake status shown by them. On 27th I talked to myntra customer care and supervisor. They assured me that product will be deliverd as per due date buy today (27th September) they canceld the order by own.

I ordered a formal trouser from myntra.com. My mom received the product at home and when i came home, i opened the package and checked it, the color of the trouser was different from the one seen in the product photo on myntra.com. I even ordered the size which i use regularly but the same size became too large for me. So, i thought of returning the product to myntra.com. So, i went to their website and selected the "return order" option and did all the formalities and in return payment option i choose, "phonepe" as the option. After selecting that, it directs me to a new page where it keeps loading for hours and nothing happens. As i'm unable to return the order, i have no choice left with exchanging the order.
Kindly help.

Tommrow i recvied order in evng my order number is (Order no. :[protected]-0265703) in dis order 2 item 1st mast harbour shirt and modo rapido white casaul shoes shoes box is totaly broken i recvied and shoes i recvied its used i order recvied today ur dilevry boy come and check product he said its used and i say that i recvied used product he said plz take approavl i have no approval so i cant pick ur product so plz gave me approval kidnly

Respected sir/mam,

I ordered invictus men black leather sandals (Order no.[protected]-4310801) but i returned them because i don't like them (Return id no.[protected]. Item had been picked up by myntra executive i. E rajesh bhadana (Mob no. [protected]) on 26/09/17 after proper check up of the item but in the evening i got the message that "item has been put on hold as it did not pass quality check process". This is very ingenuity because i returned the same product which i received and the same was checked by myntra executive during pick up. So, please its a request refund the amount of the product asap otherwise i will raise the issue everywhere of the ingenuity that is doing by such a big name. I am a regular customer of myntra and never expected this type of incident from myntra.

Regards
Anuj raj garg
#[protected]
Order no.[protected]-4310801
Return id no.[protected]

Sir/ma'am
I have returned my order on 12 august. Even after such a long period of time i have not got my refund back. I have send so many emails, i contacted my bank also but no amount is credited. I tried customer care service but i am not getting any solution. It's highly disappointing that a reputed company like myntra is taking such a long time in making refund
I expect my refund as soon as possible.
Please revert and take action

I was received an message from myntra that my order no.[protected]-5600101 will be delievered to me on 25/09/2017. The courier boy (Mobile no.[protected]) told me that he will delievered the same at around 5 p. M.in evening on 25/09/2017. He said that i will call when i was at your address. I said ok. That guy didnt even came to my office and when i called him at 6 p. M. He was saying that i was there at your office at 5p. M. (Where he has to delievered my product) and he was saying to me that you didnt even come down. I said but you didn't even called me than how should i came to know that you are at my office and also i didn't mention in address that i will collect my order outside the office. Than i told him that its ok get my order tomorrow. Now at around 4p. M. On 26/09/2017 i called him and in one side he was saying that there is no other order in your area so he will not come today and on another side he was saying that as i was not able to accept the order on 25/09/2017 so the product got back to myntra office and it is only possible to delievered it on 27/09/2017. Now dear sir please you tell me is that a way to response. Means the courirer man thinks that the customers are stupid and they are very smart. Please look into this matter and help me with that issue.

1) The option of changing the address after the payment I done does not work. Every address even in NCR is shown as not serviceable.
2) The customer care phone number doesn't not redirect you to any service executive. It is only recorded messages on how to use the site and app.
3) The reply to your Complaints through email are useless. They don't give you the solution. Instead they state your problem again.
4) The products...

Placed an order for adidas, recieved in a pathetic package in non adidas box, chinese made
From top both shoes looks like right leg shoe
Raised complaint on the same got reply after 7 days that they have done pre quality check and cannot be exchanged or returned
I have even mentioned that they can send someone to have a look

The cc executive even mentioned that most of their product comes from china

Great, i had placed and recieved over 15 products and all within returnable time and i'm returning all of them including the gifts i had sent to family members

This is heights of arrogance

I have ordered for a jeans of size 32 and they sent me one of 30. (May be because that size 32 is not available in warehouse). And in turn, they say that they have sent the right product only to me while i call on customer service. They might have had technical glitches in their systems and they don't accept it. They're providing wrong information to customers and trying to fool us.

I placed an order for corelle bowls and after receiving the package, found out that 6 bowls were broken. I told the delivery person that I don't want to accept the items, but he asked me to file for return/exchange request as the courier service is not responsible for checking whether the packages are broken or not.

I did file for exchange requests and mentioned the reason for it. Now the courier service wants an email from Myntra asking them to take back the broken corelle bowls since the new corelle items have already arrived to be exchanged. Upon contacting Myntra for the said mail, the company has declined the exchange request stating that the items were properly packed upon leaving the warehouse.

So, somewhere between the warehouse and the courier location, the items got damaged and I have to pay for that ?

As a regular customer, I am deeply disappointed in the response that I received from Myntra. I had to pay around rs.5000 for items that was delivered to me in broken condition and refused to be accepted by Myntra.

I ordered this product https://www.myntra.com/dresses/aks/aks-women-mustard-yellow-printed-maxi-dress/1...⇄ worth rs 1019 at 40% discount now what i find that this same product is also available at rs 679 at 60% https://www.myntra.com/dresses/aks/aks-women-mustard-yellow-printed-maxi-dress/2...⇄ this is cheating i want refund of price difference.

I was very excited when the delivery person give me my product but when i opened it i was shoked that the product which the model was wearing was way different from what i got iam very dissatisfied and i want u to take some action because i am feeling cheated
But when i complaint they r saying to return the product but the point is they r cheating customers badly the shirts that model wears is to attractive and the actual product is very full and dead