Myntra.com Complaints & Reviews

Ordered 3 jeans and got only 2. Although after complaining several times same answer was given that there is no problem at our end without any proof. I even talked to one of the superior authority still same thing was repeated. I have attached the screen shots of the series of mails i have recieved after complaining about the same issue and 1 screen shot of the ordered products.

Respected sir,

I informed you that i have ordered "cloth" from myntra.com, order no.[protected]-1809603. As per myntra they promised that product will be delivered by 4th july 2017 (That i have attached) after that they postponed and informed me by 7th july 2017 product will delivered (That i have attached). After waiting few more days i called them and and lodge a complaint, ref no. 30796167 and they verbally said me by two more working days required to get your product. But i have got nothing till now. I am worried whether it will be reached me or not as it is prepaid. I want my product as soon as possible.

Please do not order anything from myntra, they have a pathetic customer service and does not provide any resolution. I placed order for 2 products on 20th june which was supposed to be delivered by 5th of july. But there was early arrival and they attempted delivery on 3rd july. Since there was a personal emergency i was suddenly out of town and asked them to deliver on 12th of july, to which they agreed after an hour of call and few escalations. On 12th of july, i contacted the myntra customer care and their delivery partners to check if they were planning to deliver it today. Myntra executives confirmed it will definitely not get delivered today and therefore i made other plans. All of sudden at afternoon 1 pm i receive a message shipment is out for delivery and when i called the courier delivery person he says he will be there in 10 minutes. It is basic courtesy to inform about delivery atleast one hour ahead of time. I still haven't received my product. Shame on you myntra, if this attitude continues myntra will lose a whole lot of faithful customer very soon and take a back seat while its competitors are moving ahead

Product delivered in not genuine as it got stretched form small size to medium size in one wear..
If the product is genuine it cannot get stretched from small to medium as i have many other tshirts of tommy purchased from official store...
Plz get the refund of my money for which i have paid considering a genuine product to be delivered by myntra... They have cheated with the wrong product and now making excuse that it could not be returned since it is used once.. Yes it is used once and we accept the same... After the use of same we understood the quality of product..

Registered mobile no. [protected]
Item code-1790845
Item code-1744947

I had placed an order from myntra on may 16, screenshots attached for details and pid via icici upl. One transaction failed (Order failed) and one was successful (Order placed) for rs 2882.15 but the amount was debited from icici both times.

Icici confirmed that the payment is already made to beneficiary. Email attached. I have written several emails to myntra but no response is recieved - pathetic non responsive customer service. So much of time and effort is lost.

I need the refund for false debit of 2882.15

Registered mail address: [protected]@rediffmail.com
Phone num: [protected]

Hi,

I have ordered for an exchange of below products,

[protected]-7439801

And

[protected]-8653301

This order is not yet processed. When the myntra delivery guy came to pickup my another return order. He said "we tried calling you but you didn't received the call. They products are sent back. I will look if the products are still there to be replaced

There was no call made to me whatsoever.

Please help me with this.

Seeking your positive response

Regards,
Prasad
[protected]

It's been more than two weeks now i have requested a return request for one of my order. I had requested the return for facing quality issue. The material is too thin, a bit translucent and there was a spot underside the skirt. I didn't find value for the price i paid for it. So around two weeks ago one of the myntra deliver boy picked up my product and later it was put on hold for not passing quality check. I know that there is a mark under side the skirt, thats why i am returning it. Later that day i communicated with myntra customer care and they had placed a complaint against it and assured me that they will pick up my product on or before 11 th of july. Today, on 11th of july a myntra deliver boy came to our door and said to my mother that he can't pick that as they didn't get the approval.
At the end of the day i called him and he told me that he didn't get the approval to pickup my product and to file a complain again.
So my question is why did he came when he didn't get the approval? And why did myntra gave us fake promise to return it by 11th?
And the amazing fact was that myntra is now showing that my product is on hold gain as it didn't pass the quality checkup, where the parcel is with me only. So where the question arises of failing the quality checkup?
It's been more than 2 weeks now of placing the return request and around 3 weeks that i am having the product.
Myntra promised me of returning it back, now i am stucked with a product which i can't even wear for its transparent property.
I just want to know that did myntra scammed us or is it the problem with the delivery boy who refuses to take back the product each and every time and is lying to me?
P. S. The product was a skirt which i should wear during a pooja at friends house and was unable to wear it.
I didn't even wore it outside that it can get marks and dirt. And it is with all tags and packet.
If it's possible then please return it back because it's of no use.
And please change the deliver address to 'n-31 baishnabghata patuli township, kolkata 700094' in the name of prantik roy choudhury, as i don't want to pick it up from the old address by the old myntra deliver boy who will again refuse to take it back.

Below are the details regarding the product.
Product: mast and harbour green washed maxi skirt
Return no.:[protected]
Myntra pickup boy: debu mistry, [protected]

Hi purchased seven cotton kurtis from myntra in eors... All these kurtis became thin and are on verge of getting teared after one normal hand wash... I have been complaining about the issue through mails and i have also shared pictures.. But every time my complaint is declined saying issue not visible not a manufacturing defect.. But is it my fault that i believed in a brand like myntra and my 5000 bucks on waste? They are not refunding or exchanging the products...

Dear myntra team,

I have made a return request twice:-

Return no:[protected] dated july 10, 2017

Return no:[protected] dated july 8, 2017

For my order no.[protected]-5673701 for farenheit unisex wayfarer sunglasses soc-fa-2205-c1 costing rs. 1, 012.27.

Both times my return request was cancelled in the system stating "return request cancelled as you decided to keep the product"

I received a damaged product which was broken and within sometime of receiving the product, i have made request to return. My request for return has not only been cancelled and the reason being quoted by myntra was "you decided to keep the product" which is preposterous.

I clearly know, if i make a third request to return the product, it would be cancelled as well and it would be conveyed to me that all your three attempts to return failed, now make your own arrangement to return the product.

This clearly reflects that the company had devised a mechanism to defraud customers and its employees are trained accordingly. The status update by the myntra team was clear misrepresentation of facts with intent to fraud.

I have been a regular customer with myntra and had spent thousands of rupees in shopping from myntra, however this was shocking for me. This was the first time, i had encountered damaged product and the way they are handle damage product return is totally shocking.

I would request you to please look into this at the earliest and resolve my grievance.

Best regards,
Advocate jitheesh janardhan

I had placed an order for a dress with myntra, order#[protected]-0751803.
The product was delivered in time but since the size was not correct, i placed a return request for the product.
The product was picked up by the courier guy yesterday (10th june'17) along with other products and late evening, i received a mail from myntra that the return request has been declined as the product did not pass the qc and had stained.
I had returned an intact piece and myntra or courier spoiled the product putting the blame on to me.
Will not accept this.

I have placed an order with myntra.com on 26th june 2017 and my order no. Is[protected]-9115703, i have received a message from the company on 10th july 2017 regarding the delivery of shipment. Since i was not available to receive that order, i have requested delivery boy to deliver it on my office address but the attitude and the way with which he spoke to me was unacceptable and even he very bluntly said that if i want to lodge a complaint against him, i may. Sorry to say but this was very disappointing as i am one of the regular customers of myntra. Kindly check with the matter and resolve the issue at the earliest.
Regards
Shivangi

Order for an item was provided on 25th june, 2017, whose delivery got delayed and was attempted for delivery on 11th july, 2017. It was supposed to be delivered at office address and i was on leave on the day the delivery was attempted. I asked the delivery executive to deliver the next day. The other day i received an sms from myntra mentioning that the order has been cancelled and returned to origin and refund has been initiated (Screenshot attached).
When called the customer care executive about it, he said it cannot be delivered as it has been initiated as returned and offered for a voucher as an apology for the mistake of returning the product on single attempt.
Highly dissatisfied as i had to wait for 16 days for the product and the company doesnt even understand their responsibility of atleast try for another attempt before returning the product.

I have not receive my product till now of my order on 27 june its been more than 10_12, days of my order of shoes san frissco... And when i try to reach the customer... The phone doesnt ring at all... My request is i want my product as soon as possible... And please contact me in [protected] no. I want this problem to resolve as soon as possible... Make sure to sent my product soon
Thank you

I ordered for arrow sport men grey printed casual shirt - size: 39
Sold by: health & happiness pvt ltd but i received dark blue color shirt which i received 10th july. I am trying to make a request in myntra website for return by its not accepting by request as per company policy wrong project can be returned w/i 30 days. Kindly rectify by complaint and refund my money.

Myntra...#fraud #cheater #hopeless

Do not order from myntra ever!
I ordered some stuff from myntra during the eor sale... One of which was a watch thru cod. The package was delivered but when i opened the package the product – watch, was missing. The seal was broken and no watch inside. I immediately put a complaint in myntra. The cc team asked me to wait till 13th and they would either send me the watch or refund. I also called up the courier guy but he didn’t pick up at first and later when he did he says he is not responsible for the missing product and i should speak to myntra.

Now i got an email from myntra saying they can't refund - how idiotic is this...
First, i never asked for refund and second why shouldn’t you?
I never received the product... Who is responsible for it... Me?
Why should i suffer???

I always make a video whenever i receive products thru online. This time also i made and will post soon.
I will take this matter to consumer forum as i have all my proofs.

Highly disappointing that a well known site like myntra is such a fraud.

Courier guy – vijaya kumar r. Ph no.- [protected]

I tried to return a product today having order no :[protected]-6306801 but my pincode does not have reverse pick up. Why wasnt this message displayed to me earlier. If the product can be deliverd at a particular pincode then what is the problem in taking the product back from the same pincode. Why am i facing such harrasment? If such a message had been shown earlier i would have never placed an order on myntra!
I need the product to be returned through pick up from your side!

I self shipped men color plus shirt to below address 29days ago, this is the fourth time i register complaint against this issue no reply from myntra executives. Courier partner: india post (Ordinary post) unfortunately refund not happen please check the product in your ware house and refund immediately, its urgent. Other shopping sites like amazon are very fast refund policies, in this time no reply from myntra executives.
Addres: myntra warehouse (Mumbai), ksquare industrial park, warehouse-44, before padgha tollnaka, nashik mumbai high way, near pushkar mela hotel rahul narkhede padgha bhiwandhi, mumbai-421101, maharashtra india
Order no :[protected]-6491201
Return no :[protected]
Name: saheer muhamed
Mobile no : [protected]

It is very very upsetting and highly annoying that myntra does not ensure smooth and timely delivery of a birthday gift! Had it been any other situation i would have forgiven! But it was clearly a gift wrapped birthday present with a message! Now what is the point of delivering a gift when the birthday is gone! Our beautiful moments gets spoilt because of myntra's unprofessional and casual attitude. I gave the order on 26th june and myntra had to deliver it by 8th july! So time certainly was not an issue. I am really dissatisfied as a consumer! I don't know what to say!

I had purchased a kurti of bhama couture from myntra worth rs.775. I didnot like it, so I had ordered a return for it. They picked it up the next day by the delivery boy. But no message regarding the return was received by me. They are showing in their site that a refund procedure has been initiated in my account. But till dat (11.07.2017), no refund has been initiated till date. They keep saying that i have created a return request on 21st june and it is being processed. Also tried to call them in their customer help no, but to no avail. There was no ringing, nor any response in that no. I have been a regular online customer of myntra, but this is intriguing me.

I ordered 4 products together and they sum upto 5000 INR with overall tax on the total price and there was a coupon applied which gave a discount of 250 INR for shopping above 2500 INR. But the products are coming individually with their individual taxes on them and the total amount of 5000 INR went upto approx 6000 INR and without any discount. I want this query to be resolved soon. Kindly look into the matter.